Exhibit A3_Client Reference.docx
DOCX document 72 KB Posted
- Attached to
- Iridium Satellite Phone Services State and local contract opportunity
- Solicitation number
- RFQ 2025 0609
- Issued by
- Adams County, Asotin County, Benton County, Chelan County, Clallam County, Clark County, Columbia County, Cowlitz County, Douglas County, Ferry County, Franklin County, Garfield County, Grant County, Grays Harbor County, Island County, Jefferson County, King County, Kitsap County, Kittitas County, Klickitat County, Lewis County, Lincoln County, Mason County, Okanogan County, Pacific County, Pend Oreille County, Pierce County, San Juan County, Skagit County, Skamania County, Snohomish County, Spokane County, Stevens County, Thurston County, Wahkiakum County, Walla Walla County, Whatcom County, Whitman County, Yakima County, Asotin City, Clarkston City, Clarkston Heights-Vineland CDP, West Clarkston-Highland CDP, Benton City, Chelan City, Chelan Falls CDP, Clallam Bay CDP, Lewisville CDP, Rock Island City, Pacific Beach CDP, Whidbey Island Station CDP, Mercer Island City, Pacific City, Bainbridge Island City, Kingston CDP, Kitsap Lake CDP, Kittitas City, Klickitat CDP, Okanogan City, Anderson Island CDP, Fort Lewis CDP, Fox Island CDP, Herron Island CDP, Ketron Island CDP, North Fort Lewis CDP, Pacific City, Raft Island CDP, Stevenson City, Hat Island CDP, Lake Stevens City, Snohomish City, Spokane City, Spokane Valley City, Puget Island CDP, Garfield Town, Yakima City, Washington
About this file
The document is a Client Reference Questionnaire for the Washington State Department of Transportation (WSDOT) Iridium Satellite Phone Services solicitation (RFQ 2025 0609), designed to evaluate a vendor's performance for a potential contract. The procurement seeks a satellite phone service provider for WSDOT's Office of Emergency Management to supply communication capabilities during emergency scenarios when traditional communication systems are non-operational. The solicitation involves procuring services for twenty-three (23) Iridium phones, with a client reference form to be completed and submitted by July 23rd, 2025, at 11:59 pm local Olympia, WA time.
The reference questionnaire is structured to assess vendor performance across multiple dimensions, including collaborative business relationships, delivery capabilities, customer service responsiveness, flexibility, and overall service quality. The evaluation is scored on a 0-4 scale (0 being unsatisfactory, 4 being exceptional) and includes qualitative feedback sections. The form requires the reference contact to provide insights into the vendor's performance, with key evaluation criteria such as on-time deliverables, customer service responsiveness, and adaptability to changing requirements. The ultimate goal is to determine the vendor's suitability for the WSDOT satellite phone service contract through a comprehensive reference check process.
View the file
Other files for this state and local contract opportunity
| File | Type | Posted |
|---|---|---|
| Exhibit E_InclusionPlanSubcontractors.docx | DOCX document | |
| RFQ 2025 0609_Iridium Satellite Phone Service.pdf | ||
| Exhibit A1_Bidders Certification.docx | DOCX document | |
| Exhibit C_Bid Price.docx | DOCX document | |
| Exhibit D_Contract.docx | DOCX document | |
| Exhibit D1_Contract Issues.docx | DOCX document | |
| Exhibit A2_Bidders Profile.docx | DOCX document | |
| Exhibit B_Bidder Qualifications.docx | DOCX document |
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Text version
EXHIBIT A-3 – CLIENT REFERENCE QUESTIONAIRE
Instructions: Please complete this reference form for the vendor bidding on WSDOT’s Iridium Satellite Phone Service solicitation below. Once completed, please sign, date, and electronically send to WSDOT’s Procurement Coordinator on page 2 by end of business July 23rd, 2025.
Solicitation RFQ 2025 0609
BIDDER NAME:
DATE OF REFERENCE:
REFERENCE COMPANY NAME:
NAME AND TITLE OF PERSON COMPLETING FORM:
TELEPHONE NUMBER (WITH AREA CODE):
1. Please describe this company’s efforts to develop a collaborative business relationship with you, the customer:
2. Did vendor deliver all scope and address defects prior to implementation according to agreed-upon schedule and budget?
Additional comments:
Please check the value which best represents your experience with this company using the following definitions:
0 = Unsatisfactory 1=Poor 2= Average 3=Good 4=Exceptional
3. Overall satisfaction with work deliverables (on-time with deliverables)?
0 |_| 1 |_| 2 |_| 3 |_| 4 |_|
Additional comments: Easy to contact and very responsive.
4. Overall customer service: What is your opinion of this company’s level of customer service?
0 |_| 1 |_| 2 |_| 3 |_| 4 |_|
Additional comments: Very responsive to questions and resolution to problems.
5. How flexible is/was this company in meeting changing requirements?
0 |_| 1 |_| 2 |_| 3 |_| 4 |_|
Additional comments: If we need them a different day or time they are always very accommodating.
6. Based on skill and working relationship, would you select this company again to provide services? |_| Yes |_| No
Thank you for your assistance in this evaluation process.
| Signature | Date |
| Representative Name: |
Please return this client reference by July 23rd, 2025, no later than 11:59 pm Olympia, WA local time, to:
Procurement Coordinator
| Name: |
| Chase Johnson |
| Telephone: |
| 360-705-7741 |
| Email: |
| chase.johnson@wsdot.wa.gov |
Total points: Pass/Fail image1.png
File details come from the government source that posted it. Updated .