Exhibit_A_-_Incumbent_OCC_Job_Descriptions_&_Wages.pdf

Dispatcher/Controller

Transdev in Phoenix, AZ is hiring a Dispatcher/Controller. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.

Transdev is proud to offer:

Competitive compensation package of $52,000 – $56,000 annually.

Benefits include:

Vacation: minimum of two (2) weeks Sick days: 5 days Holidays: 7 days Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities:

Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.

Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.

Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.

Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.

Provide verbal direction to Bus Operators, and verbal assistance to Road Supervisors, Police, Fire, along with other City Agencies.

Pro-actively intervenes, using all available resources, to ensure that the safest high- quality service is provided.

Collaborates with local Transdev operating divisions and the Client regarding service interruptions, on time performance issues, detours, bus stop concerns, lost & found items, service capacity and other needs.

Make detailed documentation within Clever- CAD various data base systems, information on service incidents including; accidents, medical/first responder, mechanical defects/road calls, full & passing events, etc.

Documents and refers operators who need retraining or disciplinary actions to the appropriate Operations Manager as directed by OCC Manager.

Responsible for front-line support of Bus Operators regarding safety, revenue service and scheduling to ensure high quality transit delivery service to customers. Work is performed in a unionized environment.

The OCC is responsible for all revenue bus service, radio communications, vehicle fleet management, planning and directing bus operations, coordination of transit supervisors, spontaneous decision making, answering phone calls, performing computer data entry tasks, and management of extra-board operators. Must be knowledgeable of extra-board work rules, and union contract.

Proficient with Microsoft Applications, Clever CAD mapping software, and HASTUS.

Work in conjunction with Police and Fire Departments, Transit Enforcement Unit, along with other City departments for emergency and routine situations and to ensure transit safety.

Works closely with and in support of bus operators, transit supervisors, and other departments to ensure quality customer service delivery.

Responds to radio calls in a professional and helpful manner, ensuring that actions taken are prompt and effective for handling the variety of situations that occur daily. Including routine and emergency situations. You must maintain composure, professionalism, and courtesy always.

Responsible for making on-the-spot analyses and decisions within the realm of authority, company policy, and labor agreements.

Works varied hours, days and shifts, and fills in as necessary.

Performs other related duties as assigned.

Qualifications:

High School Diploma or GED; Technical Degree preferred.

3-5 years' experience dispatching.

Excellent verbal, interpersonal and customer service skills.

Excellent skills in Microsoft Office Ability to use and master specialty transit relates software programs Ability to work effectively with little to no direct supervision Ability to quickly gain a thorough understanding of routes, schedules, fare structures, rules, company policies and procedures, operator and supervisor manuals, as well as the operator labor agreement.

Must possess the capability to work in a team orientated environment.

Problem solving and analytical skills.

Ability to type at least 35 WPM Knowledge of two-way radio systems is essential Knowledge of the Metropolitan Phoenix area is a plus Knowledge of or ability to learn working systems of buses is a plus Must be able to work shifts or flexible work schedules as needed.

Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements:

The essential functions of this position require the ability to:

Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities Majority of work is accomplished in the Control Center at a station equipped with a telephone and three computer screens, keyboard, and two-way Radio microphone The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

Data Collector

The Data Collector conducts on-board ride checks to collect accurate ridership data which is utilized to continuously improve customer service. This is not an in-office position. Greater than 90% of work is accomplished by riding in-service bus routes.

Transdev is proud to offer:

Competitive starting pay of $20.00 - $23.00/hr.

Benefits include:

Vacation: minimum of two (2) weeks Sick days: 5 days Holidays: 7 days Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Essential Job Functions:

Conducts on-board ride checks of passengers boarding Alighting buses by location and time to provide Statisticians with data to compile into reports to enhance customer service Conducts stationary checks of bus ridership and schedule adherence at maximum load points of routes, branch points and other special points Evaluates bus stop/shelter usage when needed Distributes survey questionnaires when needed Performs weekly on-board riding checks to determine fare payment methods or other necessary planning information per the City of Phoenix to achieve matching funds as required by the FTA Works varied hours, days, and shifts, which may change on a frequent basis Other related duties as assigned

Education Required:

High school diploma or equivalent required

Skills & Knowledge Required:

Experience in research Customer service experience Knowledge of the Metropolitan Phoenix area Basic math skills Excellent communication and interpersonal skills essential

Pre-Employment Requirements:

Must submit to drug testing and background check

Physical Requirements:

Must be able to work flexible work schedules as needed Must be able to sit for long periods of time on a consistent basis under extreme weather conditions Greater than 90% of work is accomplished by riding in-service bus routes.

Public Transit Operations Control Center (OCC) Project Manager

Transdev in Phoenix, AZ is seeking a highly skilled and results-driven Public Transit Operations Control Center (OCC) Project Manager to lead the planning, execution, and continuous improvement of transit operations. This role is responsible for overseeing the day-to-day OCC functions, optimizing service delivery, and ensuring operational excellence through effective leadership, data-driven decision making, and strategic project management.

Transdev is proud to offer:

Competitive compensation package of $90,000 – $110,000 annually.

Benefits include:

Vacation: minimum of two (2) weeks Sick days: 5 days Holidays: 7 days Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities:

Operations Leadership & Oversight

Direct and oversee daily OCC activities, including dispatch, real-time service monitoring, and incident/accident response.

Works to ensure safe, eƯicient, and reliable service delivery across all operations.

Maintain appropriate staƯing levels to support operational stability and service continuity.

Project & Performance Management

Manage project scope, schedules, budgets and deliverables in alignment with contractual and organizational requirements.

Monitor key performance indicators such as on-time performance, service reliability, and operator productivity.

Identify performance gaps and implement corrective action plans to address deficiencies.

EƯectively manage competing priorities in a fast-paced, high-pressure environment

Data Analysis & Continuous Improvement

Analyze operational and performance data to identify trends, ineƯiciencies, and opportunities for improvement.

Develop and implement eƯective and sustainable strategies to enhance service quality, operational eƯiciency, and customer satisfaction.

Regularly review route performance and collaborate with relevant teams to resolve negative trends Proactively monitor route performance to prevent missed service, identify trends and operating ineƯiciencies and develop eƯective action plans to address.

Stakeholder Collaboration & Communication

Build and maintain strong relationships with internal and external stakeholders and agency partners.

Communicate clearly, professionally, and eƯectively across all levels of the organization Collaborate cross-functionally to achieve operational goals and resolve service issues Proactively communicate service issues with relevant stakeholders

Training Team & Development

Serve as the lead trainer for OCC processes, systems, and technologies.

Develop and maintain comprehensive training materials and ensure staƯ are fully equipped to successfully perform all responsibilities of their roles.

Foster a culture of accountability, continuous learning, and high performance

Compliance & Safety

Ensure compliance with all federal, state, and local regulations as well as corporate safety standards.

Promote and uphold a strong culture of ownership and accountability within the OCC Support labor relation processes, including working with union representatives on grievances and negotiations

Reporting & Administration

Produce accurate, timely, and actionable reports for internal and external stakeholders Ensure all operational data is properly entered, maintained, and reported in relevant systems

Perform additional duties as assigned.

Qualifications:

Bachelor’s degree in business administration, transportation, logistics or a related field is preferred; equivalent combination of education and relevant experience will be considered

Minimum of five (5 ) years of experience managing a fixed-route and/or paratransit bus operation of similar size and scope

Demonstrated experience in project management, operations leadership, and performance improvement Strong knowledge of public transit operations, regulations, and industry best practices Familiarity with federal and state employment laws and labor relations including union environments Proven ability to lead and motivate teams in high-pressure, fast-paced environments Strong analytical skills with the ability to interpret data to drive decision making Excellent organizational skills and attention to detail, with the ability to eƯectively manage multiple priorities Proficient in Microsoft OƯice and transit-related technologies Exceptional written, verbal, and presentation skills with the ability to influence stakeholders at all levels

Physical Requirements:

Must be able to work flexible hours, including evenings, weekends, and holidays as operational needs require.

Subject to Department of Transportation (DOT) drug and alcohol testing and physical requirements where applicable. In accordance with DOT Regulation 49 CFR Part 40, the use of Schedule I drugs, including cannabis, is not permitted for safety-sensitive positions.

Must be able to sit and type while looking at a computer screen for long periods of time.

Work environment will be a combination of both indoors and outdoors.

Data Collection Coordinator

The Data Collector conducts on-board ride checks to collect accurate ridership data which is utilized to continuously improve customer service. This is not an in-office position. Greater than 90% of work is accomplished by riding in-service bus routes.

Transdev is proud to offer:

Competitive starting pay of $22.00 - 25.00/hr.

Benefits include:

Vacation: minimum of two (2) weeks Sick days: 5 days Holidays: 7 days Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Responsibilities:

Coordinates random trip generation process for collection of transit data.

Manages transit data collected through various data collection processes to generate extensive reports for the National Transit Database.

Coordinates work assignments for Data Collectors and accurately track time worked for payroll purposes.

Compiles data collected and prepared daily, weekly, monthly, annual and special reports to be used by Schedulers and Scheduling Supervisors.

Provides backup assistance to the Scheduling Supervisor as needed.

Coordinate and assist in the training of new Data Collectors.

Other related duties as assigned

Requirements:

High School Diploma or GED Bachelor’s degree preferred Minimum of 2 years transit experience or a related field.

Computer literate Excel experience Strong math skills Excellent communication, organizational, and interpersonal skills.

Physical Requirements:

Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities Majority of work is accomplished in the Control Center at a station equipped with a telephone and three computer screens, keyboard.

The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.