Exhibit 4 - Technical Questions.xlsx
XLSX spreadsheet 33 KB Posted
- Attached to
- DMS-2425-199, (SUSORP and SMSOAP)
- Solicitation number
- ITN-12499
- Issued by
- Alachua County, Graceville City, Florida
About this file
This document is an Exhibit 4 Technical Questions spreadsheet for an Invitation to Negotiate (ITN) issued by the State of Florida's Department of Management Services, specifically ITN No. DMS-24/25-199 for SUSORP and SMSOAP services. The document provides a comprehensive technical evaluation framework for potential respondents, outlining a detailed scoring methodology ranging from 0 (Inadequate) to 5 (Superior) across multiple technical assessment categories including corporate experience, contract history, proposed personnel, approach and methodology, implementation planning, and specific technical requirements related to implementation, member services, communications, reporting, and data security.
The evaluation matrix includes maximum raw points for each section, with weighted scoring that allows for nuanced assessment of vendor capabilities. Key evaluation sections cover corporate background, contract dispute history, proposed personnel qualifications, operational methodologies, implementation planning, and detailed technical responses to specific service requirements. The document provides a structured approach for evaluators to systematically review and score vendor responses, with specific emphasis on demonstrating organizational capacity, technical competence, and ability to meet the state's service requirements across multiple operational domains.
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Text version
1. General Instructions
| Invitation to Negotiate for the State of Florida, Department of Management Services |
| DMS-24/25-199, SUSORP and SMSOAP |
Technical Reply Instructions
| 1 | See ITN Section 3.5, Contents of Reply. |
| 2 | Respondent shall enter its organization name where indicated. |
| 3 | Respondent shall indicate the page number their response appears within their portfolio in column D of the next spreadsheet, i.e., 2. Questions. |
The Respondent shall make no other modifications to Exhibit 4 other than to insert the page number.
4 See ITN Section 4.2 Evaluation of the Reply
&"-,Bold"EXHIBIT 4 - TECHNICAL QUESTIONS
ITN No.: DMS-24/25-199 &P of &N Exhibit 4 - Technical Questions
2. Questions
| Assessment Scale | |
| 0 | Inadequate - The quality of the reply is inadequate when evaluated against the relevant guiding questions, as the reply is blank, does not demonstrate the Respondent’s ability to provide the services, does not address the question, or demonstrates vendor has no experience in performing the required services. |
| 1 | Unsatisfactory - The quality of the reply is unsatisfactory when evaluated against the relevant guiding questions, as the reply inadequately demonstrates the Respondent’s ability to provide the services, insufficiently addresses the question or demonstrates vendor has very limited experience in performing the required services. |
| 2 | Poor - The quality of the reply is poor when evaluated against the relevant guiding questions, as the reply minimally demonstrates the Respondent’s ability to provide the services, minimally addresses the question, or demonstrates vendor has limited experience in performing the required services. |
| 3 | Adequate - The quality of the reply is adequate when evaluated against the relevant guiding questions, as the reply adequately demonstrates the Respondent’s ability to provide the services, adequately addresses the question, or demonstrates vendor has sufficient experience in performing the required services. |
| 4 | Good - The quality of the reply is good when evaluated against the relevant guiding questions, as the reply extensively demonstrates the Respondent’s ability to provide the services, extensively addresses the question, or demonstrates exceptional experience in performing the required service. The response indicates vendor would provide enhanced value to the State and/or to Members. |
| 5 | Superior - The quality of the reply is superior when evaluated against the relevant guiding questions, as the reply exhaustively demonstrates the Respondent’s ability to provide the services, exhaustively addresses the question, or demonstrates vendor has extraordinary experience in performing the required services. The reply indicates vendor would provide exceptionally enhanced value to the State and/or to Members. The reply demonstrates the ability of the vendor to exceed the State's requirement, provide outstanding quality of service levels, provide cost savings or cost avoidance to the State, and/or implement innovative ideas. |
| RESPONDENT NAME | Portfolio Page Number | Maximum Raw Points Possible | Raw Points Awarded by Evaluator | Weight | ||||
| (Raw Score multiplied by X) | Maximum Weighted Points Possible | Total Weighted Points Awarded by Evaluator | ||||||
| I. | ITN Section 3.5.7.3, a., 1., Corporate Experience and Background | |||||||
| a. | Detailed description of the Respondent’s organization structure, history, legal structure, ownership, affiliations, and locations. | |||||||
| 5 | 0 | 1 | 0 | 0 | ||||
| b. | Company’s organizational chart. | 5 | 0 | 1 | 0 | |||
| c. | A synopsis of the Respondent’s corporate experience indicating its ability to implement, manage, and maintain the services described in the statement of work. | 5 | 0 | 1 | 0 | |||
| d. | A list of similar contracts as contemplated by this solicitation within the last five (5) years. The list must include: |
| 1) | Project name and location; | |||||
| 2) | Project scope; | |||||
| 3) | Outcome; | |||||
| 4) | If any, barriers/complications encountered, and resolutions enacted; and | |||||
| 5) | Identification of cost savings, if any. | 5 | 0 | 10 | 0 | |
| e. | A list of contracts for which the Respondent currently provides services to the State or other Florida governmental entities (see Attachment B – Statement of Work, Section 3.3.2.2). The list must include: |
| 1) | Contracting state agency or other Florida governmental entity name and contract number; | |||||
| 2) | Description of services provided; | |||||
| 3) | Contract term; and | |||||
| 4) | Written confirmation that Contract Representatives in current contracts shall serve the resultant Contract of this solicitation, if awarded. | 5 | 0 | 10 | 0 | |
| II. | ITN Section 3.5.7.3, a., 2., Respondent Contracts | |||||
| a. | Respondents shall identify all contract disputes that the Respondent (including its affiliates, subcontractors, agents, etc.) has had with any customer within the last five years related to contracts under which the Respondent provided or provides commodities or services in the United States on an organizational or enterprise level. |
The term “contract disputes” means any circumstance involving the performance or non-performance of a contractual obligation that resulted in any of the following actions:
| 1) | identification by the contract customer that the Respondent was in default or breach of a duty or performance under the contract; |
| 2) | an issuance of a notice of default or breach; |
| 3) | the institution of any judicial or quasi-judicial action against the Respondent because of the alleged default or defect in performance; or |
| 4) | whether fines or liquidated damages were assessed under such contracts. |
For each dispute, the Respondent shall list the following information:
| 1) | identify the contract to which the dispute was related to; |
| 2) | explain what the dispute related to; |
| 3) | explain whether and how the dispute was resolved; and |
4)provide the asset amount for each disputed contract.
If no contract disputes, provide a statement indicating that there are no current disputes nor any within the last five (5) years.
| 10 | 0 | 1 | 0 | 0 | |||
| b. | Completed Contracts | ||||||
| Provide a statement indicating that the Respondent certifies that it has successfully completed contract terms with its customers within the last five (5) years. Provide asset amounts on each completed contract. | 5 | 0 | 1 | 0 | |||
| c. | Terminations | ||||||
| Provide a statement indicating that the Respondent certifies that it has not had a contract terminated for violations of contractual conditions or non-performance with any state or governmental entity within the last five (5) years. | 5 | 0 | 1 | 0 | |||
| d. | Termination for Convenience |
Provide a statement indicating that the Respondent certifies that it has not requested and been granted termination for convenience with any state or governmental entity within the last five (5) years.
| 5 | 0 | 1 | 0 | ||
| III. | ITN Section 3.5.7.3., a., 3., Proposed Personnel | ||||
| a. | An organizational chart identifying all proposed personnel that will occupy positions identified in Attachment B – Statement of Work. |
The Respondent shall also provide the following information:
| 1) | Name of proposed personnel (for each required position); | ||||||
| 2) | Resume; and | ||||||
| 3) | Job description and/or responsibilities the proposed investment analyst will be responsible for under the resultant Contract. | 5 | 0 | 5 | 0 | 0 | |
| b. | If applicable, an organizational chart identifying additional proposed positions required, as deemed by the Respondent, i.e., for positions not identified in Attachment B – Statement of Work. This must include: |
| 1) | Name of proposed personnel and job title (for each required position); | |||||
| 2) | Resume; | |||||
| 3) | a brief description of each of their roles and responsibilities; | |||||
| 4) | term, if other than the duration of the resultant Contract (e.g., a position may only be required during implementation), if applicable. | 5 | 0 | 2 | 0 | |
| c. | Immigration Status |
A statement that the proposed staff (a., and b., above) immigration status has been verified, where applicable.
| 5 | 0 | 1 | 0 | ||
| IV. | ITN Section 3.5.7.3, a., 4., Approach and Methodology | ||||
| a. | The Respondent shall describe in detail, but not be limited to, the following: |
1) Its approach and methodology to meeting requirements identified in Attachment B – Statement of Work.
| 2) | Its performance monitoring tool or method for the Department’s verification of Attachment H – Quarterly Performance Measures and Deliverables Report Format. | ||||||
| 5 | 0 | 10 | 0 | 0 | |||
| b. | Provide a sample survey previously issued. Describe the following: |
| 1) | Methodology utilized with its issuance and collection of data; | ||||||
| 2) | How results were calculated to provide results; | ||||||
| 3) | Timeframes for each activity; and | ||||||
| 4) | Software utilized, if any. | 5 | 0 | 1 | 0 | ||
| c. | Provide a preliminary data protection plan in accordance with Attachment B, Section 11, Data Security. | 5 | 0 | 1 | 0 | ||
| V. | ITN Section 3.5.7.3., a., 5., Preliminary Implementation Plan | ||||||
| This section shall include detailed information regarding the Respondent’s proposed Preliminary Implementation Plan (PIP). At a minimum, the PIP shall include, but not be limited to: |
a. Itemization of all activities and staff required to complete implementation and dependencies.
b. Identification of critical issues.
| c. | Detail of Respondent requirements of all Department resources associated with the implementation and management of the resultant Contract. | 5 | 0 | 2 | 0 | 0 | ||
| VI. | 3.5.4.7 Technical Questions | |||||||
| The Respondent shall describe its plan for meeting each of the requirements identified below, along with their subsections. Additional information may be included to adequately respond to questions. See Attachment B - Statement of Work | ||||||||
| Section - | ||||||||
| 3.2 Implementation | 5 | 0 | 2 | 0 | 0 | |||
| 3.3 Personnel | 5 | 0 | 5 | 0 | ||||
| 3.4 Member Services | 5 | 0 | 5 | 0 | ||||
| 3.5 Communications | 5 | 0 | 2 | 0 | ||||
| 3.6 Annual Member Survey | 5 | 0 | 1 | 0 | ||||
| 3.7 Website | 5 | 0 | 4 | 0 | ||||
| 3.8 Toll-Free Number | 5 | 0 | 1 | 0 | ||||
| 3.9 Call Center | 5 | 0 | 4 | 0 | ||||
| 3.10 Required Notifications | 5 | 0 | 1 | 0 | ||||
| 3.11 Authorized Products | 5 | 0 | 5 | 0 | ||||
| 3.12 Transaction Processing | 5 | 0 | 1 | 0 | ||||
| 3.13 Reporting Requirements | 5 | 0 | 5 | 0 | ||||
| 3.14 Annual Administrative Review | 5 | 0 | 2 | 0 | ||||
| 4. Transition and Termination of Services | 5 | 0 | 2 | 0 | ||||
| 5. Deliverables | 5 | 0 | 3 | 0 | ||||
| 6. Performance Measures | 5 | 0 | 3 | 0 | ||||
| 10. Disaster Preparedness; Disaster Recovery Plan and Return to Service | 5 | 0 | 2 | 0 | ||||
| 11. Data Security | 5 | 0 | 2 | 0 |
| Maximum Raw Points Possible | Total Raw Points Awarded by Evaluator | Maximum Weighted Points Possible | Total Weighted Points Awarded by Evaluator | |
| Evaluation Total: | 175 | 0 | 0 | 0 |
&"-,Bold"EXHIBIT 4 - TECHNICAL QUESTIONS
&P of &N Exhibit 4 - Technical Questions
3. Summary
| Section | Weighted Points Award |
| ITN Section 3.5.7.3, a., 1., Corporate Experience and Background | 0 |
| ITN Section 3.5.7.3, a., 2., Respondent Contracts | 0 |
| ITN Section 3.5.7.3., a., 3., Proposed Personnel | 0 |
| ITN Section 3.5.7.3, a., 4., Approach and Methodology | 0 |
| ITN Section 3.5.7.3., a., 5., Preliminary Implementation Plan | 0 |
| 3.5.4.7 Technical Questions | 0 |
Grand Total 0
&"-,Bold"EXHIBIT 4 - TECHNICAL QUESTIONS
&P of &N Exhibit 4 - Technical Questions
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