Exhibit_2_-_Job_Descriptions.pdf

Event Parking Services RFP26-0346

EXHIBIT “TWO”

JOB DESCRIPTIONS

EXHIBIT TWO - JOB DESCRIPTIONS

All employed staff are responsible for delivering customer service that contributes to a friendly atmosphere and an unforgettable experience for Orlando Venues patrons.

ATTENDANT / FLAGGER

Required to set up established parking patterns in specific lots, direct / flag traffic into and within parking lots to achieve maximum parking capacity efficiency and control, set up and break down traffic control devices, perform various light maintenance functions, and provide access control to parking lots when full.

CASHIER

The primary responsibilities of this position are collecting the parking fee and issuing the associated ticket / receipt. Cashier is the Contractor’s employee directly responsible for distribution to the public and control of the verified ticket inventory. This position is required to perform extensive customer service; handle large volumes of cash; pre-paid permits; credit card transactions; related receipt systems; balance out daily transactions;

and be able to read, comprehend and execute special parking instructions.

LEAD PARKING ATTENDANT

Persons assigned to this position must understand and be able to supervise and perform all duties listed in the Parking Attendant and Cashier job descriptions. The Lead Attendant is required to direct personnel assigned to their designated parking facility to ensure the lot is setup properly, secure lots both pre and post event, secure lots when full, provide escort to cashiers to and from lots, provide breaks to personnel, provide feedback to supervisors on personnel performance, maintain continuous capacity counts, train and direct attendants and cashiers, and provide directions to patrons.

TICKET ACCOUNTING CLERK (TAC)

The primary responsibilities of this position include issuing and recovering ticket stock, cash banks and documentation to and from Contractor’s employees during the events. At the end of each event, this is the Contractor’s employee responsible for returning and verifying all cashier, permit, event activity data, revenue, unused ticket stock, and reports to the City. The City will determine the required remittance of all collected funds based on the difference between the ticket stock, starting counts, or data to and the ticket stock, ending counts, or data returned by the Contractor. Contractor will be required to remit the verified funds collected to the City within 72 hours following each day of event or events.

ACCOUNTING CLERK

Responsible for remitting all verified funds collected to the City within 72 hours following each event day. Maintain accurate and detailed records of collections, compiling data into separate reports to be submitted on a monthly basis. Assists in the preparation and submission of accurate invoices, ensuring all supporting documentation is complete and properly attached.

SUPERVISOR

This position is the Contractor’s designated event liaison with the City of Orlando.

Supervisors will be in continuous radio contact with the City of Orlando and the contractor Operations Manager. Supervisor is assigned a group of lots or garages to provide on-site supervision in a mobile manner during pre and post event patterns ensuring traffic and parking operations run smoothly in their area of responsibility. Supervisor will report all unfavorable conditions to the City of Orlando for disposition and will be authorized to make limited operational decisions when necessary. Supervisor may be assigned upon the Cities approval to work small events independently in the absence of an Operations Manager and is required to follow all written procedures accordingly.

ACCOUNT MANAGER

The Account Manager is the Contractor’s senior representative responsible for overall contract performance, client relations, and strategic oversight of all parking operations.

This position serves as the primary point of contact with the City and provides high-level direction to the Operations Manager and all supporting staff to ensure full compliance with contractual obligations. Will offer support on-site event days that require multiple venues to be activated.

The Account Manager is responsible for ensuring that all services are delivered in accordance with agreed standards, policies, and procedures, while continuously identifying opportunities to improve operational efficiency, customer service, and revenue control. This role oversees staffing strategies, financial accountability, reporting accuracy, and operational readiness across all events and facilities.

The Account Manager will attend and lead meetings with City representatives, review operational and financial reports, and ensure timely and accurate submission of invoices, revenue remittances, and required documentation. This position provides oversight of cash/credit card control procedures, audit processes, and risk management practices to safeguard assets and ensure transparency.

Additionally, the Account Manager is responsible for leadership and development of the Operations Manager and supervisory staff, ensuring proper training, performance management, and adherence to all policies. This role has final authority on escalated operational issues, contractual matters, and client concerns, and must be available to respond to urgent matters as required. This position serves as the executive-level liaison for the contract and is accountable for the successful execution, compliance, and overall performance of all contracted parking services.

OPERATIONS MANAGER

The Operations Manager is employee assigned by the Contractor as their on-site agent for an event. Ensures controlled and accurate methods are used for timekeeping and payroll of all contracted staff and invoices are submitted to the City in a timely basis.

Ensures all events are staffed with the required number of qualified, uniformed personnel providing the amount of Attendant/Flaggers, Cashiers, Lead Attendants and Supervisors as determined by the City. Coordinates extra staffing needs with sub-contractors approved by the City. This Manager is responsible for all cash controls and parking services provided by the Contractor. Must attend meetings dealing directly with business functions for the Threatlocker Garage, Camping World Stadium, or other various facilities upon request. This Manager will provide business reports, parking reports, or data in a format approved by the City, when requested by the City. Responsible to conduct all personnel management functions in regards to disciplinary matters reported by the City supervisors or observed in person. Responsible for any and all of the Contractor’s management functions required during the term of the contract. Must be on call and responsive to all calls placed by City supervisors or management within 30 minutes. This position is the main contact for the implementation of the agreement at a given event.