Mayor Chief Procurement Officer Buddy Dyer David Billingsley, CPSM, C.P.M.

REQUEST FOR PROPOSAL (RFP)

RFP26-0346

EVENT PARKING SERVICES

The City of Orlando Procurement and Contracts Division has implemented an electronic bidding system to streamline solicitation responses.

CITY OF ORLANDO PROCUREMENT AND CONTRACTS SITE

https://www.orlando.gov/Our-Government/Departments-Offices/OBFS/Procurement

City of Orlando

REQUEST FOR PROPOSAL (RFP)

EVENT PARKING SERVICES

TABLE OF CONTENTS

1. INTRODUCTION

2. REQUEST FOR PROPOSALS INFORMATION

3. TERM OF CONTRACT

4. MANDATORY MINIMUM QUALIFICATIONS

5. SCOPE OF WORK AND TECHNICAL REQUIREMENTS

6. PRE-PROPOSAL CONFERENCE

7. PROPOSAL DUE DATE AND TIME

8. PROPOSAL PREPARATION AND FORMAT

9. REQUIRED PROPOSAL SUBMITTALS

10. DELIVERY OF PROPOSALS

11. CONFORMANCE TO SOLICITATION

12. EVALUATION CRITERIA

13. PROPOSAL ADVISORY COMMITTEE AND EVALUATION PROCESS

14. GENERAL TERMS AND CONDITIONS

15. ADDITIONAL INFORMATION

16. ADDENDUM TO REQUEST FOR PROPOSALS

17. APPLICABLE LAW AND APPEALS

18. CONTRACT

19. EXECUTION OF CONTRACT

20. AFFILIATED AGENCIES

21. EMPLOYMENT ELIGIBILITY; E-VERIFY SYSTEM

22. RIGHT TO AUDIT RECORDS

23. FISCAL YEAR FUNDING APPROPRIATION

24. PUBLIC ENTITY CRIMES

25. PROMPT PAYMENT ACT

26. INVOICES

27. DISPUTE RESOLUTION

28. PROPOSER'S GUARANTEE

29. INSURANCE / PERFORMANCE BONDS

30. FLORIDA SALES TAX

31. DRUG-FREE WORKPLACE CERTIFICATION

32. AMERICANS WITH DISABILITIES ACT

33. RECIPROCAL LOCAL PREFERENCE

34. PURCHASING CONTRACTS W/ OTHER GOVERNMENT AGENCIES

35. FOREIGN CORPORATION

36. SUBCONTRACTORS

Event Parking Services

37. PURCHASING CARD PROGRAM

38. LIVING WAGE POLICY

39. PROHIBITION - CONTRACTING WITH SCRUTINIZED COMPANIES

40. SOFTWARE LICENSES

41. NON-DISCRIMINATION

42. GOVERNING LAW / VENUE

43. RECOVERED MATERIALS

44. PROHIBITION AGAINST CONSIDERING SOCIAL, POLITICAL, OR

IDEOLOGICAL INTEREST IN GOVERNMENT CONTRACTING

45. PRICE ADJUSTMENT

46. VENDOR QUESTIONNAIRE / ATTACHMENTS

Attachments:

A - Exhibit 1 - Contract

B - Exhibit 2 - Job Descriptions

C - Exhibit 3 - General Rules of Conduct for Contractor's Employees

D - Exhibit 4 - Sample Event Parking Operations Requirements of the Contractor

E - Exhibit 5 - List of Working Conditions and Physical Requirements

F - Exhibit 6 - City Parking Garages and Surface Lots

G - Exhibit 7 - CWS Parking Lots

1. INTRODUCTION

1.1. Summary

The City of Orlando ("City") is soliciting proposals for event parking management and staffing services for the public before, during, and after scheduled performances at various locations within the City. The Contractor will be requested to make recommendations to maximize parking revenue while minimizing expenses.

The Contractor shall provide parking staff to anticipate and address guests’ needs, provide exceptional service and be aware of and sensitive to the enjoyment and positive entertainment and Contractor's safety needs of the public. A high degree of reliability and a positive attitude is an essential requirement for the Contractor's employees who meet and deal with the public as front-line ambassadors for the City. The Contractor is also expected to maintain continuity of its employees through proper personnel management. The number of personnel, their assigned posts, locations, hours, and the nature of their duties shall vary in order to meet the City's requirements.

1.2. Background

The City of Orlando is a 111.2 square mile area that covers a total of 71,140 acres. With its central location in the region and the State, Orlando is easily accessible from Interstate

4, Florida Turnpike, East/West Expressway, and the Beachline Expressway.

The Mission of the City of Orlando is to enhance the quality of life in the City by delivering public services in a knowledgeable, responsive, and financially responsible manner.

The City of Orlando owns and operates several distinct sports, arts, and cultural facilities.

The Kia Center, located at 400 West Church Street, is the home of the Orlando Magic

NBA basketball team, Orlando Solar Bears ECHL hockey team, Orlando Pirates Arena

Football League football team, as well as collegiate and other professional sports. The

Kia Center also features family shows, concerts, and more. The arena has a seating capacity of 20,000 for basketball and up to 20,000 for concerts. The Orlando Magic is a key partner in this venue with specific areas of the arena under their direction and shall be involved in the selection of the Contractor and the ongoing review of the performance of the Contractor, under the resulting contract. For more information on the Kia Center visit https://www.Kiacenter.com/.

Present parking facilities associated with the Kia Center are the 1,886 space ThreatLocker Garage and several other smaller supporting lots. For more information on parking facilities visit https://www.orlando.gov/Parking-

Transportation/Parking/Parking-Garages-and-Lots. See Exhibit “Six” for City Parking

Garages and Surface Lots.

The Camping World Stadium Complex, located at 1610 W. Church Street, consists of the

Camping World Stadium which hosts events such as the Collegiate football bowl games;

https://www.amwaycenter.com/ https://www.orlando.gov/Parking-Transportation/Parking/Parking-Garages-and-Lots https://www.orlando.gov/Parking-Transportation/Parking/Parking-Garages-and-Lots

Mexico National Team and other professional soccer games; Monster Jam; Paul

McCartney, Billy Joel, Rolling Stones, Def Leppard, Motley Crue, Poison, Red Hot

Chili Peppers, and other concerts. The Stadium Complex also has supporting fields used for many concerts and festivals. For more information about the Camping World Stadium

Complex visit https://www.campingworldstadium.com/. See Exhibit “Seven” for Camping

World Stadium Parking Lots.

The same requirements, expectation of service, and legendary results for parking personnel are required for all venues, but each venue will have unique and specific needs that may be addressed separately.

Current Environment:

• The City’s current provider of Event Parking Services is Metropolis, formerly known as SP Plus Parking (Metropolis).

• OSSI’s Mobile Attendant Point of Sale (POS) handheld equipment is utilized by Metropolis staff to take on-the-spot credit card transactions and pass scanning.

• Ticketmaster is the current provider of ticketing management and distribution services. Prepaid parking passes for events are available through

Ticketmaster.

• Amano McGann is the current provider of Parking Access and Revenue Control for the THREATLOCKER Garage and other City parking locations.

• ParkMobile® can be utilized by patrons for prepaid parking passes at various

City locations through third-party agreements.

1.3. Contact Information

Direct inquiries to the following:

Nodir Sadikov

Purchasing Agent III, CPPB

400 S Orange Ave

Orlando, FL 32801

Email: nodir.sadikov@orlando.gov

Phone: (407) 246-2363

Department:

Parking

1.4. Timeline

The following is the scheduled calendar of events with important dates and times. Dates are subject to change by the Chief Procurement Officer (“CPO”) of the Procurement and https://www.campingworldstadium.com/ mailto:nodir.sadikov@orlando.gov tel:(407)246-2363

Contracts Division or designee, at their sole discretion. If the Procurement and Contracts

Division determines that it is necessary to change these dates or times prior to the

Proposal due date, the change will be announced via an addendum.

Release Project Date April 6, 2026

Pre-Proposal Meeting (Non-

Mandatory)

April 21, 2026, 11:00am

JOIN THE VIRTUAL PRE-PROPOSAL

CONFERENCE.

Online:

https://teams.microsoft.com/dl/launcher/lau ncher.html?url=%2F_%23%2Fl%2Fmeetup join%2F19%3Ameeting_MGExZWFhMDUt

MWUwZC00MjEzLTlkZjItMWZhNjFkYTcxN

Dg1%40thread.v2%2F0%3Fcontext%3D%

257b%2522Tid%2522%253a%25227594d a9b-294b-4acf-913b-d159ae921564%2522%252c%2522Oid%2

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Or, call into the virtual meeting by dialing this phone number: +1 321-247-7568

Once dialed-in and prompted, enter the

Conference ID: 555 292 609#

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Proposal Submission Deadline May 6, 2026, 2:00pm

JOIN THE VIRTUAL PROPOSAL

OPENING.

Online:

https://teams.microsoft.com/dl/launcher/lau ncher.html?url=%2F_%23%2Fl%2Fmeetup join%2F19%3Ameeting_OGZiMGI5ODEtYj

BjOC00NDA1LWE3NjEtYTA0MzAwOWJm

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%257b%2522Tid%2522%253a%25227594 da9b-294b-4acf-913b-d159ae921564%2522%252c%2522Oid%2

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6e7654d626dc&directDl=true&msLaunch=t rue&enableMobilePage=true&suppressPro mpt=true

Or, call into the virtual meeting by dialing this phone number: +1 321-247-7568

Once dialed-in and prompted, enter the

Conference ID: 268 499 096#

2. REQUEST FOR PROPOSALS INFORMATION

The Procurement and Contracts Division is the official source to obtain information relating to City of Orlando solicitations. It is incumbent on the Proposer to obtain solicitation and current award information prior to and after the scheduled opening date of a Request for Proposals. Information is updated daily as it becomes available. An award, or recommendation of award, may be made at any time after the scheduled opening date of a Request for Proposals. You may obtain award and other solicitation information in a variety of ways:

A. There are currently two Internet sites available to obtain RFP Selection

Committee rankings, Notice of Intended Action for award and other information:

1. The City of Orlando Procurement and Contracts Division’s Website:

http://www.orlando.gov/procurement/solicitations/ If you are interested in obtaining solicitation information, copy and paste the above link into your web https://teams.microsoft.com/dl/launcher/launcher.html?url=%2F_%23%2Fl%2Fmeetup-join%2F19%3Ameeting_OGZiMGI5ODEtYjBjOC00NDA1LWE3NjEtYTA0MzAwOWJmMDA3%40thread.v2%2F0%3Fcontext%3D%257b%2522Tid%2522%253a%25227594da9b-294b-4acf-913b-d159ae921564%2522%252c%2522Oid%2522%253a%25229e96cdae-9c3e-4dec-b876-4d1b9529cbbf%2522%257d%26anon%3Dtrue&type=meetup-join&deeplinkId=1732c5a0-2e73-42d0-b71d-6e7654d626dc&directDl=true&msLaunch=true&enableMobilePage=true&suppressPrompt=true 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https://teams.microsoft.com/dl/launcher/launcher.html?url=%2F_%23%2Fl%2Fmeetup-join%2F19%3Ameeting_OGZiMGI5ODEtYjBjOC00NDA1LWE3NjEtYTA0MzAwOWJmMDA3%40thread.v2%2F0%3Fcontext%3D%257b%2522Tid%2522%253a%25227594da9b-294b-4acf-913b-d159ae921564%2522%252c%2522Oid%2522%253a%25229e96cdae-9c3e-4dec-b876-4d1b9529cbbf%2522%257d%26anon%3Dtrue&type=meetup-join&deeplinkId=1732c5a0-2e73-42d0-b71d-6e7654d626dc&directDl=true&msLaunch=true&enableMobilePage=true&suppressPrompt=true http://www.orlando.gov/procurement/solicitations/ browser and click on View Current Bids. Please remember that you must keep your registration information up to date in order to continue to receive notifications of bidding opportunities that meet your commodity code selections.

2. Direct link to the City's e-Procurement Portal:

https://procurement.opengov.com/portal/orlando.

B. You may visit the Procurement and Contracts Division, during normal business hours, to obtain award information, solicitation packages, addendums, and other documents. Our office is located at:

City of Orlando

Procurement and Contracts Division

400 South Orange Avenue, Fourth Floor

Orlando, Florida 32801

You may also call the Procurement and Contracts Division at (407) 246-2291, during normal business hours, to request award and other solicitation related information.

We appreciate your interest in doing business with the City Beautiful and wish you much success with your business ventures.

3. TERM OF CONTRACT

As set forth in this RFP, Proposals shall conform to the scope of services and technical requirements as set forth herein.

It is the intent of the City is to award a Contract for a three (3) year term to begin upon approval and execution by the City. The Contract may, by mutual assent of the parties, be extended for three (3) additional twelve (12) month periods or portions thereof, up to a cumulative total of seventy-two (72) months.

4. MANDATORY MINIMUM QUALIFICATIONS

The following mandatory minimum qualifications have been established. Subject to the

City’s right to waive minor irregularities, Proposers that do not meet the mandatory minimum qualifications will be deemed non-responsive and will not be considered for further evaluation.

A. Proposer has been in business for five (5) consecutive years and servicing similar event parking facilities for large scale events for at least three (3) of the five (5) years.

https://procurement.opengov.com/portal/orlando

B. Proposer has experience in providing event parking staff personnel for handling the parking facilities of attendees of large event facilities preferably of similar size and/or use as those of the Orlando Venues specifically arenas with over

12,000 seats and above and/or stadiums with greater than 25,000 seats.

5. SCOPE OF WORK AND TECHNICAL REQUIREMENTS

5.1. STAFFING

The Contractor shall be responsible for providing skillful and commercially effective on-site management and operation of the scheduled, designated parking services.

Parking services are defined as, installing and removing temporary traffic control devices, greeting the public, directing traffic in and out of parking facilities, collecting parking fees, issuing receipts, controlling parking inventory, maintaining parking data, assisting the public in finding parking spaces and entrances to facilities, restrooms and exits, as well as execution of safety precautions such as keeping the parking lanes clear of any obstructions, monitoring areas for adequate lighting and placement of parking devices. The Contractor is responsible for reporting any accidents, safety issues or other unusual occurrences to the City Venues Manager, City Parking Manager, or designee, immediately. The Contractor shall be responsible for satisfactorily performing all functions, duties, and activities outlined in this solicitation and exhibits hereto, and any incidental activities required to successfully accomplishing said functions and duties. The

Contractor shall manage and operate the services in a professional and efficient manner, which shall be conducive to providing legendary service for the City and its’ patrons.

The Contractor shall be responsible for performing, but shall not be limited to, the following duties and functions:

A. Provide services staffing based on the parking facility or facilities, anticipated public attendance and the type of event held, as determined by the City in its sole discretion. Annual staffing estimates per job classification are stated on Attachment “G”, Price Proposal.

B. The Contractor shall be responsible for providing skillful and commercially effective on-site management and operation of the scheduled, designated parking services.

C. Provide executive, management, and supervisory organizational structure outlining the layers that will support the City of Orlando.

D. Provide a Contractor’s local designated Account Manager who shall be available to confer with the City regarding services required for each event and provide support for the operation at both Venues or at various parking facilities. Participate in all pre-event, regularly scheduled facility staff meetings (weekly and monthly) and event planning meetings as requested by the City. The Account Manager shall support the operation during heavy weeks with many events to balance out management functions to support both the Parking Division (THREATLOCKER

Garage) and the Venues Department (Camping World Stadium). During dual event days at Camping World Stadium and at the THREATLOCKER Garage the Account

Manager shall support the stadium. The Account Manager is paid by the

Contractor and not billable as an hourly event employee.

E. Provide a Contractor’s designated Operations Manager(s) who shall be available to confer with the City regarding services required for each event, working during events days, and non-event days to prepare, plan, or recap for events. The

Operations Manager shall participate in all pre-event, regularly scheduled facility staff meetings (weekly and monthly) and event planning meetings as requested by the City. The Operations Manager shall be responsible to recruit, hire, supervise, and train personnel. The Operations Manager is also responsible for customer/client interactions, supervising quality of work, reporting, data collection, audits, and other managerial responsibilities. A supervisor or other contract staff may not fill the role as an Operations Manager unless it is approved by the City.

An Account Manager may not fill the role as an Operations Manager unless approved by the City.

F. Provide the City with pre-event plans and post event reports. Contractor shall maintain and provide (upon request) parking reservation lists, inventory data, event data, event reports, revenue reports, estimated parking staff expenses, and other event parking data as required by the City.

G. Provide a means of communication (i.e., cell phone) to the City for contacting the designated Operations Managers and Account Manager. That person shall respond within thirty (30) minutes of being contacted.

H. Ensure that each of the supplied personnel meet the minimum requirements for their position as set forth in the applicable job description as stated in Exhibits

“Two” and “Five”.

I. Provide any additional personnel requested by the City, if in the City’s sole discretion, the level of service to the public is deemed unsatisfactory.

J. Maintain continuity in the assignments of Contractor employees in such areas of the venues as requested by the City. This is critical as it relates to consistency of staffing and customer service provision to the facilities patrons.

K. Provide a minimum of four (4) employees on staff who are bilingual in

Spanish. Written verification of bilingual staff shall be provided on or before

October 1st of each year to the City. Proof of employees’ bilingual proficiency status may be required to be provided at any time.

L. Provide services as requested upon twenty-four (24) hour notice. For events for which the City is unable to provide twenty-four (24) hour notice, Contractor shall in good faith use its best efforts to provide such services as requested by the City.

M. The Contractor shall report any deviations from the requested amount of personnel to the City no later than thirty (30) minutes after the scheduled call time.

N. Provide the proposed schedule of their personnel for each event no later than three

(3) days before the event to ensure agreement in number and times staff is scheduled. Projected staffing levels and times will be provided based on expected attendance and/or additional requirements.

5.2. TRAINING

Provide thorough customer service/guest services and event safety training to each employee prior to assignment. Hold employees accountable to providing a high level of customer service. In addition, it is a requirement that attendance at all City sponsored training sessions is mandatory for continued employment for all Contractor employees. The contents of the employee training shall be provided and approved by the City by August 30th of each year.

Contractor shall develop a Personnel Manual for distribution to and for use by its employees for each venue. This manual should include expectations of service, general facility information, specific event related responsibilities, job responsibilities by position, sample reporting forms, and procedures for incidents and other matters. Additionally, the

Contractor shall develop comprehensive parking lot operations documentation for all parking facilities at Camping World Stadium to support the overall Event Transportation

Operations Plan, including: (1) detailed parking lot maps showing site layout, traffic flow patterns, entry/exit points, capacity counts, staff deployment positions, and emergency access routes in both CAD and print-ready formats; (2) Standard Operating Procedures

(SOPs) covering pre-event setup, during-event operations, post-event procedures, and contingency protocols for weather, capacity issues, and incidents; and (3) individual

Operations Plans for each lot detailing staffing requirements, scalability matrices for events ranging from 10,000 to 65,000+ attendance, integration with the overall transportation plan, technology requirements, and performance metrics. Contents of all manuals and documentation shall be provided and approved by the City by August 30th of each year.

A. Contractor shall provide cardiopulmonary resuscitation (CPR) and automated external defibrillator (AED) training for all contracted supervisory personnel within

90 days of employment and maintain certification.

B. Contractor shall be required to have all contract staff, at its own expense, attend two (2) orientation sessions at the new Kia Center each year of contract to supplement its own training program and one (1) orientation session for all supervisory personnel working at the Camping World Stadium.

C. Staff working in active traffic lanes shall be Maintenance of Traffic (MOT) certified at the cost of the contractor. Intermediate MOT Certification is required. On

August 30th of each year a certification list shall be sent to the City.

D. An initial hiring and training plan shall be submitted to the City, within the first fifteen (15) days of the effective date of the resulting Agreement. The City must approve the plan, before being implemented.

E. Should sub-contracted temporary staff be required for very large events, the

Contractor assumes all responsibility to orient the contracted staff at no extra cost to the City. The Contractor shall have prior approval by the City before sub-contractor staff can work any event.

F. Contractor shall establish a system for reporting service incidents and address and resolve in a timely and responsive manner.

G. Contractor shall be responsible for providing transportation equipment such as golf carts to perform any requirements of this contract.

H. The Contractor shall participate in and contribute a minimum of

$2,000 annually towards an employee appreciation event to recognize the value and importance of all the teams that contribute to the success of the venues

5.3. RADIO EQUIPMENT

Kia Center

For Kia Center events the Contractor shall provide up to ten two-way portable radios for use by all contracted Supervisory Personnel at each event. The City shall provide one radio to a designated supervisor to be able to communicate with the City and Operations

Manager during each event. Any events requiring more than the eight radios shall be furnished by the City.

Camping World Stadium

For Camping World Stadium events the Contractor shall provide all required radios

(Motorola XPR6550 or compatible kind, two-way portable radios) for use by event staff at each event. The City shall provide two (2) radios to Contractor’s designated management to be able to communicate with the City and Operations Manager during each event.

5.4. LIGHT TOWER

The City shall provide any required light towers for Camping World Stadium parking lots. Contractor may be asked to set up and turn on and off the light towers in the lots as requested by the City.

5.5. POINT OF SALE WIRELESS HANDHELD DEVICES, RELATED EQUIPMENT,

AND SOFTWARE

The City requires the Contractor to provide event parking staff Point of Sale

(POS) wireless handheld devices, related equipment, and software that is designed and built specifically for event parking services.

The Contractor shall provide fourteen (14) POS wireless handheld devices for the

Parking Division (THREATLOCKER Garage) and twenty (20) POS wireless handheld devices for the Venues Division at Camping World Stadium at all times. The City may reduce or increase the amount of handhelds needed.

The Contractor’s POS wireless handheld devices, related equipment, and software shall provide the following capabilities, functionality, and features:

A. Process credit/debit card transactions, parking permits, VIP reservations, and cash.

B. Connected via cellular through a reliable provider and includes provider SIM cards with data connectivity.

C. Rugged, with a balanced ergonomic design, with a built-in thermal printer.

Rugged durability means it can be dropped from 6 ft. with no apparent damage and can withstand freezing and hot weather temperatures.

D. Provide functionality for event and valet parking services and transactions.

E. Provide centrally managed, two-way data communications between management and staff in real time.

F. Manage multiple events at multiple rates per event, and more than one event at the same time, utilizing a user-friendly interface.

G. Process parking vehicles quickly; shall be capable of high-volume and rapid credit card transactions; allow all major credit cards (Visa, MC, AMEX, and

Discover), have tap features, accept google/apple pay, accept EMV chips, and be PCI compliant.

H. Ability to make adjustments for misapplied payments or reverse payments with a complete audit trail.

I. Include printing equipment for receipts, receipt paper, Bluetooth® connectivity, battery chargers, and capable of scanning 2D barcodes and QR codes. Able to integrate with current parking access revenue control system (PARCS) provider or future.

J. Ability to generate physical receipts with transaction numbers for all payments and the option to send electronic receipts upon request.

K. Offline processing in the event that cellular or Wi-Fi signals are unavailable.

Once reconnected to a signal the POS wireless handheld device shall sync automatically to process all transactions.

L. Provide the ability to track vehicle parking permits.

M. Provide mass parking permits for individual attendees and/or large groups via email or text. Have the ability to validate the permit and generate reports. Have the ability to integrate with parking access and revenue equipment to vend gates and register data on reporting software.

a. Allow for customization for reporting, services, and other City needs.

b. Provide real-time reporting features for transactions, vehicle counts, permits, and reservations. These capabilities shall be used by the operations manager to manage the remaining inventory and ensure that parking sales are maximized to capacity before and during events held at the stadium.

c. Create a record for all changes, adjustments, and credits made to any account, including the user’s name, date, time stamp, and reason code for the adjustment. This record shall not be user alterable.

d. Provide standard and customizable report capabilities, including ad hoc and scheduled in all aspects of parking, revenue, access, and security.

e. Provide the ability to create daily, monthly, quarterly, and annual accounting, operational, revenue, and statistical reports.

f. Provide the ability to produce occupancy and vacancy reports by time, day, month, and year including capability to input beginning and ending counts from a gate/loop or physical counts to be integrated with closeout reports to match the number of parking tickets sold and/or permits accepted to the physical inventory.

g. Provide the ability to produce cashiering reports including, but not limited to cashier closeout reports and transaction reports.

h. Provide the ability to produce an overnight vehicle report.

i. Provide the ability to run real-time reports against parking garages and lots to gather spacing information.

j. Provide the ability to export reports to MS Word, MS Excel, Adobe

Acrobat, Extensible Markup Language (XML), comma-separated values

(CSV), Tagged Image File Format (TIFF) and Joint Photographic Experts

Group (JPEG) formats.

k. Provide event cashier reports by transaction, total revenue, and activity per cashier.

l. Send mass emails to users with the ability to add attachments created by the applications.

m. The System created attachments shall be in a standard portable document format (PDF) format.

n. Include the ability to print out, send SMS, or email, temporary parking permits, in compliance with all relevant anti-forgery standards.

a. Provide qualified staff that shall assist, consult, install, train, and oversee the POS wireless handheld device implementation.

b. Include support for problems or troubleshooting associated with functionality, performance, updates, or availability of the POS wireless handheld devices routinely and on demand.

c. Provide a documented implementation plan with reasonable timeline.

Shall be tested and ready for launch by 8/31/26.

d. Assist in the development of reports prior to implementation.

e. Provide an on-site support member during the launch of all new systems to monitor and assist with any issues that may arise.

f. Provide on-site follow-up training and consultation as needed after implementation.

g. Provide replacement equipment of devices overnight or before next schedule event day.

a. Shall integrate with Ticketmaster and should have capabilities to integrate with ParkMobile®/Arrive, and Amano Mcgann . Have an open API to be able to accommodate future integrations.

b. Integrate with other systems upon request of the City.

a. Provide and maintain antivirus software and outline a plan to prevent cyber-attacks.

b. Payment Card Industry (PCI) compliant, and meet all security, banking, credit card processing requirements.

c. Comply with City IT security standards.

5.6. CONTRACTOR PROVIDED UNIFORMS

A. All class 2 and 3 safety vests, flashlights, traffic flags and other materials with the exception of ticket stock shall be provided by the Contractor at each event. This safety vest shall be worn as the outermost garment while the employee is in the field. City will provide signage and traffic control devices.

B. The Contractor shall ensure that employees are dressed uniformly in clothing items and displaying clear identification as a contracted employee for each particular operation. These uniforms and identification shall be approved by the

City.

1. Contractor shall be responsible for the cleaning of all uniforms they provide.

2. Contractor shall be responsible for the purchase and/or replacement of uniforms over the life of this contract.

3. Contractor shall not allow its employees to place any personal items, buttons, stickers, or insignia on the uniforms, unless approval is given by the City.

4. Leadership or supervisory staff may be assigned a distinct uniform color or style to clearly differentiate them from other staff. Only company-approved uniforms, hats, and apparel may be worn while on duty.

5. Contractor shall be responsible for providing all employees a universal nametag to be worn on the outermost garment. Style and design will be provided by the City to maintain a consistent nametag across all building employees.

5.7. GROOMING

A. Employee’s personal grooming as well as the appearance of their uniform attire is very important. Contractor shall provide guidelines to be followed for grooming. All such guidelines shall be approved by the City. Contractor shall take disciplinary action as necessary in regard to non-compliance by personnel of the stated standards.

B. Parking personnel shall meet satisfactory performance standards to include being competent, courteous, disciplined, organized, orderly and professional in appearance at all times. Contractor shall remove from service any contracted employee whose performance has been deemed unsatisfactory when requested to do so by the City.

5.8. GENERAL RULES OF CONDUCT

All employees of the Contractor shall conform to the General rules and regulations as set forth in Exhibit “Three” of this solicitation, and all other provisions included in this solicitation and Exhibits thereto.

5.9. DISTRIBUTION OF LITERATURE

Contractor’s employees are prohibited from distributing any literature of any kind and from participating in social media when working at the Venues facilities unless specifically requested to do so by the City.

5.10. CONTRACTOR REQUIRED DOCUMENTATION

A. A written event evaluation report shall be submitted into the event management system provided by the City at the conclusion of every event. The report shall detail each special incident/situation during the event, list any suggested repairs, staffing guidance, what worked and didn’t work with the event plan or any other pertinent information that needs to be acted upon.

B. The Contractor shall be alert to specific needs for court case documentation arising from activities within Orlando Venues facilities and shall keep accurate records of all accidents, injuries to persons or property, safety violations, claims reports and lawsuits filed, if they occur in the presence of the Contractor or its employees. All reports made should be reported in the Incident management system provided by the City at the conclusion of each event.

C. When requested, the Contractor and its employees shall agree to cooperate in any accident investigation and shall be prepared to provide any relevant witness statements or other evidence relating to all arrests, evictions, or ticketing made in and around Orlando Venues premises and truthfully testify in a court of law in regard to those actions if necessary.

D. City shall pay the hourly rate of any such Contractor personnel that attends legal proceedings on behalf of or at the request of City or the proper local authorities, but only if such attendance is required in connection with an event at the job site and if such proceeding does not involve Contractor’s liability.

5.11. FACILITY ACCESS

The Designated Account Manager, Operation(s) Managers, and Supervisors (limit 3) may be assigned access cards to park in the ThreatLocker Garage. Contractor employees in all other job classes shall park at the assigned employee parking facility; the City is not responsible for employee parking fees. Only those employees actually working shall be permitted to park at designated employee facilities.