Exhibit 2.2 - Mainframe Services Solution
91 KB Posted
- Attached to
- PennDOT Mainframe Services
- Solicitation number
- 3525R03
- Issued by
- Pennsylvania
About this file
This document is an exhibit (Exhibit 2.2) from a Request for Proposal issued by the Pennsylvania Department of Transportation (PennDOT) for mainframe services under RFP 3525R03. The exhibit provides guidelines and instructions for offerors responding to the Mainframe Services RFP, detailing the specific solution requirements and approach offerors must address. The RFP seeks comprehensive IBM-compatible mainframe hosting, management, and infrastructure support services for approximately 100 applications, including critical systems. Offerors must submit completed responses addressing all required sections covering common services, security services, managed mainframe services, managed server services, service management, information security management, and transition services. The response is limited to 120 pages, exclusive of cover page, guidelines, and table of contents. Offerors must also complete three required appendices: the RFP Tool Matrix, Personnel Projection Matrix, and Software listing, in accordance with submission requirements specified in the technical submittal section.
The exhibit requires offerors to articulate their unique solutions and how they will perform services without repeating information already provided in the Statement of Work (Exhibit 2.1) or submitting marketing materials. Key personnel positions must be identified through Exhibit 2.3, and offerors must address comprehensive service delivery areas including mainframe operations, database services, backup and recovery, server monitoring, patch management, service desk operations, incident and problem management, change management, software license management, service continuity, and security event management. The document also identifies optional services including application modernization support, platform migration, and USER ID and Dataset RACF management. Pricing for optional transition services and platform migration must be provided in Exhibit 4.1. The exhibit emphasizes alignment with industry standards, certifications, and compliance requirements, as well as technology planning and roadmap development to ensure steady-state evolution and optimization of services throughout the contract term.
Text of this file
Exhibit 2.2 (Mainframe Services Solution) RFP 3525R03
Pennsylvania Department of Transportation (PennDOT)
Mainframe Services
Exhibit 2.2 Mainframe Services Solution
RFP 3525R03
Table of Contents
| Offeror Guidelines | 4 | |
| Offeror Instructions | 4 | |
| Mainframe Services Solution Overview | 6 | |
| 2 | Common Services | 7 |
| 2.1 | Key Personnel Positions | 7 |
| 2.2 | Location of Services | 7 |
| 2.3 | Operating with Other Service Components and PennDOT | 7 |
| 2.4 | User Support | 7 |
| 2.5 | Personnel/Clearance Management | 7 |
| 2.6 | Network Management and Support | 7 |
| 2.7 | IP Address Management | 7 |
| 2.8 | Software Procurement | 7 |
| 3 | Security Services | 8 |
| 3.1 | Security Administration | 8 |
| 3.2 | Proper Disposal of Data and Confidential Information | 8 |
| 3.3 | PennDOT Security Incident Reporting Instructions | 8 |
| 4 | Managed Mainframe Services | 8 |
| 4.1 | Mainframe Operations | 8 |
| 4.2 | Mainframe Production Control and Scheduling | 8 |
| 4.3 | RACF Services for Software | 8 |
| 4.4 | Mainframe Technical Support | 8 |
| 4.5 | Mainframe Database Services | 9 |
| 4.6 | Mainframe Online Storage and Backup Management | 9 |
| 4.7 | Mainframe Middleware Administrative Services | 9 |
| 4.8 | Mainframe IBM MQ Physical Support | 9 |
| 4.9 | Mainframe Systems Network Architecture (SNA) and TCP/IP Technical Support | 9 |
| 5 | Managed Server Services | 9 |
| 5.1 | Server Service Requirements Matrix | 9 |
| 5.2 | Server Monitoring and Management | 9 |
| 5.3 | Storage Monitoring and Management | 9 |
| 5.4 | Patch Management and Patching | 10 |
| 5.5 | Backup and Recovery | 10 |
| 5.6 | Physical Middleware and Database Management Support Services | 10 |
| 5.7 | Software Installation | 10 |
| 5.8 | Technology Planning | 10 |
| 6 | Service Management | 10 |
| 6.1 | Service Management Systems | 10 |
| 6.2 | Process Documentation and Execution | 10 |
| 6.3 | Training and Education | 11 |
| 6.4 | PennDOT Portal | 11 |
| 6.5 | Service Catalog Management | 11 |
| 6.6 | IT Service Desk | 11 |
| 6.7 | Incident Management | 11 |
| 6.8 | Problem Management | 11 |
| 6.9 | Request Management and Fulfillment | 11 |
| 6.10 | Change Management | 11 |
| 6.11 | Service Asset and Configuration Management | 12 |
| 6.12 | Software License Management | 12 |
| 6.13 | IT Service Continuity Management | 12 |
| 6.14 | Operational Reporting | 12 |
| 6.15 | Service Level Performance | 12 |
| 6.16 | Invoice Reporting | 12 |
| 7 | Request for Solution (RFS) | 12 |
| 8 | Information Security Management for Service Provider Services | 12 |
| 8.1 | Information Security Management General Requirements | 13 |
| 8.2 | Service Provider Staff | 13 |
| 8.3 | Integration with PennDOT SIEM | 13 |
| 8.4 | Security Event Identification and Alerting Services | 13 |
| 8.5 | Security Incident Management | 13 |
| 8.6 | Physical Security Administration | 13 |
| 8.7 | PennDOT Facilities | 13 |
| 8.8 | Security Assessments | 13 |
| 9 | Transition Services | 14 |
| 9.1 | Service Commencement | 14 |
| 9.2 | Transition Overview | 14 |
| 9.3 | Knowledge Transfer | 14 |
| 9.4 | Transition Management Requirements | 14 |
| 9.5 | Transition Project Plan | 14 |
| 9.6 | Remedies for Transition Failure | 14 |
| 9.7 | Optional Transition Services – Platform Migration | 14 |
| 9.7.1 | Platform Migration Project Overview | 14 |
| 9.7.2 | Optional Platform Migration Project Objectives, Scope and Deliverables | 15 |
| 10 | Optional Services | 15 |
| 10.1 | Application Modernization Support | 15 |
| 10.2 | USER ID and Dataset RACF | 15 |
| 11 | Steady State Evolution and Optimization of Services | 15 |
| 11.1 | Industry Standards, Certifdications, and Compliance | 15 |
| 11.2 | Technology Plan and Roadmap | 15 |
| 11.3 | Software Currency | 15 |
Offeror GuidelinesThis Exhibit 2.2 (Mainframe Services Solution) supplies specific information for the Offeror’s use when responding to the Mainframe Services RFP, including an outline of key topic areas that the Offeror is required to address as part of its response to the Mainframe Services RFP. The response shall include a thorough description of the solution and the overall approach to implementing the Services, as well as successfully transitioning responsibility from the Incumbent Service Provider.
Offeror Instructions1. Offeror shall modify the electronic version of this Exhibit (as provided with the Mainframe Services RFP materials) to respond to the requirements herein.
2. Offeror shall modify the Exhibit by completing all sections within this document. Offeror shall not modify section titles or remove sections.
3. Although the sections are related, the Offeror shall refrain from repeating responses in subsequent sections and tailor the response for each section, specific to the request in that section.
4. Offeror may remove the Pennsylvania Department of Transportation (PennDOT) provided guidance (i.e., the italicized text) with each section.
5. Offeror need not restate the requirements from Exhibit 2.1 (Mainframe Services Statement of Work); rather, it must articulate how its unique solution shall perform the services.
6. Offeror shall include materials specific to its solution for this Mainframe Services RFP. The Offeror shall refrain from providing “marketing materials” and background information already provided to PennDOT or otherwise available in the public domain.
7. The response to this Exhibit is limited to 120 pages, exclusive of cover page, these guidelines and instructions, and the table of contents.
8. The Offeror shall return this completed file as part of its overall response to the Mainframe Services RFP, in accordance with the submission and file naming requirements indicated in RFP PennDOT MF Services Technical Submittal, section I-6 Requirements.
9. For Offeror’s proposed solution, Offeror must complete the Appendix 4 RFP Tool Matrix.xlsx and make a copy in accordance with the submission and file naming requirements indicated in RFP PennDOT MF Services Technical Submittal, section I-6 Requirements. Offeror must complete the Offeror’s version of the Appendix 4 (RFP Tool Matrix) in accordance with the instructions on the first tab of Appendix 4 (RFP Tool Matrix).
10. For Offeror’s proposed solution, Offeror must complete the Appendix 5 Personnel Projection Matrix.xlsx and make a copy in accordance with the submission and file naming requirements indicated in RFP PennDOT MF Services Technical Submittal, section I-6 Requirements. Offeror must complete the Offeror’s version of the Appendix 5 (Personnel Projection Matrix) in accordance with the instructions on the first tab of Appendix 5 (Personnel Projection Matrix).
11. For Offeror’s proposed solution, Offeror must complete the Appendix 6 Software.xlsx and make a copy in accordance with the submission and file naming requirements indicated in RFP PennDOT MF Services Technical Submittal, section I-6 Requirements. Offeror must complete the Offeror’s version of the Appendix 6 (Software) in accordance with the instructions on the first tab of Appendix 5 (Software).
Mainframe Services Solution OverviewThe areas below reference Sections of Exhibit 2.1 (Mainframe Services Statement of Work). The Service Provider must review the Sections of that Exhibit before responding to each area. Capitalized terms in this document may refer to Section headings in Exhibit 2.1 (Mainframe Services Statement of Work).
This Section shall contain an overview of Offeror’s Mainframe Services solution and begin with an overall view of the solution and operational approach to meeting the requirements contained in Exhibit 2.1 (Mainframe Services Statement of Work). The Service Provider must articulate how they shall perform the Services, with specific attention drawn to the focus areas of each section.
Common Services Key Personnel Positions Complete Exhibit 2.3 (Key Personnel).
Location of Services In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (Mainframe Services Statement of Work).
Operating with Other Service Components and PennDOT No response required User Support In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (Mainframe Services Statement of Work).
Personnel/Clearance Management In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (Mainframe Services Statement of Work).
Network Management and Support In the space below, Service Provider shall describe how its solution meets the requirements in this Section, including Subsections, of Exhibit 2.1 (Mainframe Services Statement of Work).
IP Address Management In the space below, Service Provider shall describe how its solution meets the requirements in this Section, including Subsections, of Exhibit 2.1 (Mainframe Services Statement of Work).
Software Procurement In the space below, Service Provider shall describe how its solution meets the requirements in this Section, including Subsections, of Exhibit 2.1 (Mainframe Services Statement of Work).
Security Services Security Administration In the space below, Service Provider shall describe how its solution meets the requirements in this Section, of Exhibit 2.1 (Mainframe Services Statement of Work).
Proper Disposal of Data and Confidential Information In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (Mainframe Services Statement of Work).
PennDOT Security Incident Reporting Instructions In the space below, Service Provider shall describe how its solution meets the requirements in this Section, including Subsections, of Exhibit 2.1 (Mainframe Services Statement of Work).
Managed Mainframe Services Mainframe Operations In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (Mainframe Services Statement of Work).
Mainframe Production Control and Scheduling In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (Mainframe Services Statement of Work).
RACF Services for Software In the space below, Service Provider shall describe how its solution meets the requirements in this Section, including Subsections, of Exhibit 2.1 (Mainframe Services Statement of Work).
Mainframe Technical Support In the space below, Service Provider shall describe how its solution meets the requirements in this Section, including Subsections, of Exhibit 2.1 (Mainframe Services Statement of Work).
Mainframe Database Services In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (Mainframe Services Statement of Work).
Mainframe Online Storage and Backup Management In the space below, Service Provider shall describe how its solution meets the requirements in this Section, including Subsections, of Exhibit 2.1 (Mainframe Services Statement of Work).
Mainframe Middleware Administrative Services In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (Mainframe Services Statement of Work).
Mainframe IBM MQ Physical Support In the space below, Service Provider shall describe how its solution meets the requirements in this Section, including Subsections, of Exhibit 2.1 (Mainframe Services Statement of Work).
Mainframe Systems Network Architecture (SNA) and TCP/IP Technical Support In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (Mainframe Services Statement of Work).
Managed Server Services Server Service Requirements Matrix No response required Server Monitoring and Management In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (Mainframe Services Statement of Work).
Storage Monitoring and Management In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (Mainframe Services Statement of Work).
Patch Management and Patching In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (Mainframe Services Statement of Work).
Backup and Recovery In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (Mainframe Services Statement of Work).
Physical Middleware and Database Management Support Services In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (Mainframe Services Statement of Work).
Software Installation In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (Mainframe Services Statement of Work).
Technology Planning In the space below, Service Provider shall describe how its solution meets the requirements in this Section, including Subsections, of Exhibit 2.1 (Mainframe Services Statement of Work).
Service Management Service Management Systems In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (Mainframe Services Statement of Work).
Process Documentation and Execution In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (Mainframe Services Statement of Work).
Training and Education In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (Mainframe Services Statement of Work).
PennDOT Portal In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (Mainframe Services Statement of Work).
Service Catalog Management In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (Mainframe Services Statement of Work).
IT Service Desk In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (Mainframe Services Statement of Work).
Incident Management In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (Mainframe Services Statement of Work).
Problem Management In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (Mainframe Services Statement of Work).
Request Management and Fulfillment In the space below, Service Provider shall describe how its solution meets the requirements in this Section, including Subsections, of Exhibit 2.1 (Mainframe Services Statement of Work).
Change Management In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (Mainframe Services Statement of Work).
Service Asset and Configuration Management In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (Mainframe Services Statement of Work).
Software License Management In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (Mainframe Services Statement of Work).
IT Service Continuity Management In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (Mainframe Services Statement of Work).
Operational Reporting In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (Mainframe Services Statement of Work).
Service Level Performance In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (Mainframe Services Statement of Work).
Invoice Reporting In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (Mainframe Services Statement of Work).
Request for Solution (RFS) In the space below, Service Provider shall describe how its solution meets the requirements in this Article, including Sections, of Exhibit 2.1 (Mainframe Services Statement of Work).
Information Security Management for Service Provider Services Information Security Management General Requirements In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (Mainframe Services Statement of Work).
Service Provider Staff In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (Mainframe Services Statement of Work).
Integration with PennDOT SIEM In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (Mainframe Services Statement of Work).
Security Event Identification and Alerting Services In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (Mainframe Services Statement of Work).
Security Incident Management In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (Mainframe Services Statement of Work).
Physical Security Administration In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (Mainframe Services Statement of Work).
PennDOT Facilities In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (Mainframe Services Statement of Work).
Security Assessments In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (Mainframe Services Statement of Work).
Transition Services Service Commencement In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (Mainframe Services Statement of Work).
Transition Overview In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (Mainframe Services Statement of Work).
Knowledge Transfer In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (Mainframe Services Statement of Work).
Transition Management Requirements In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (Mainframe Services Statement of Work).
Transition Project Plan In the space below, Service Provider shall describe how its solution meets the requirements in this Section, including Subsections, of Exhibit 2.1 (Mainframe Services Statement of Work).
Remedies for Transition Failure In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (Mainframe Services Statement of Work).
Optional Transition Services – Platform Migration Platform Migration Project Overview Complete Attachment E (Form of Work Order). Pricing shall also be provided in Exhibit 4.1 (Pricing Structure).
Optional Platform Migration Project Objectives, Scope and Deliverables Complete Attachment E (Form of Work Order). Pricing shall also be provided in Exhibit 4.1 (Pricing Structure).
Optional Services Application Modernization Support In the space below, Service Provider shall describe how its solution meets the requirements in this Section, including Subsections, of Exhibit 2.1 (Mainframe Services Statement of Work).
USER ID and Dataset RACF In the space below, Service Provider shall describe how its solution meets the requirements in this Section, including Subsections, of Exhibit 2.1 (Mainframe Services Statement of Work).
Steady State Evolution and Optimization of Services Industry Standards, Certifdications, and Compliance In the space below, Service Provider shall describe how its solution meets the requirements in this Section, including Subsection, of Exhibit 2.1 (Mainframe Services Statement of Work).
Technology Plan and Roadmap In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (Mainframe Services Statement of Work).
Software Currency In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (Mainframe Services Statement of Work).
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