Exhibit 2.0 - Service Model

This document is Exhibit 2.0 (Service Model) for RFP 3525R03, a Pennsylvania Department of Transportation (PennDOT) procurement for mainframe services. The exhibit serves as a foundational document outlining the service model structure for IBM-compatible mainframe services that encompass hosting, management, infrastructure support, disaster recovery, and security compliance for approximately 100 applications, including critical operational systems. The Service Model comprises three integrated exhibits: Exhibit 2.1 (Mainframe Services Statement of Work), Exhibit 2.2 (Mainframe Services Solution), and Exhibit 2.3 (Key Personnel), which together define the complete scope, technical requirements, and staffing expectations for the contracted services.

The document itself is a table of contents and introductory framework that does not contain specific pricing terms, contract duration, response deadlines, or award information. Detailed specifications regarding compensation structure, set-asides, incumbent vendor information, current infrastructure environment, and funding sources would be contained within the referenced exhibits and associated RFP documentation. Prospective bidders must review the complete RFP package, including all exhibits and any addenda, to obtain comprehensive information necessary for proposal development and submission.