Exhibit 1.0 - Operating Model

This is an Operating Model exhibit for the Pennsylvania Department of Transportation (PennDOT) Mainframe Services contract, RFP 3525R03. The document serves as the foundational framework document for the procurement and outlines the comprehensive structure governing mainframe services delivery. The Operating Model comprises three integrated exhibits: Exhibit 1.1 (Definitions), Exhibit 1.2 (Governance Model), and Exhibit 1.3 (Service Management Manual). The services scope includes IBM-compatible mainframe hosting, management, infrastructure support, disaster recovery, and security compliance for approximately 100 applications, including critical systems that support PennDOT operations.

The document provided is primarily structural in nature and does not contain detailed information regarding specific pricing terms, contract duration, renewal options, response deadlines, or award dates. Additional exhibits referenced within this operating model framework are necessary to obtain comprehensive details about service level agreements, governance structure, management procedures, pricing methodology, and other salient contractual terms that would be essential for prospective bidders to prepare competitive proposals.