ESBD_File_317494_Exhibit F Reference Forms.docx
DOCX document 54 KB Posted
- Attached to
- IT Research and Advisory Subscription Services & Computer Assisted Legal and Investigative Research
- Solicitation number
- DIR-CPO-TMP-573
- Issued by
- Travis County, Austin City, Texas
About this file
This document is a Vendor Reference form for a Request for Offer (RFO) issued by the Texas Department of Information Resources (DIR) for IT Research and Advisory Subscription Services & Computer Assisted Legal and Investigative Research (CALIR) Services under DIR Contract DIR-CPO-TMP-573. The RFO requests Vendor references to be submitted directly to DIR by March 30, 2023. The Vendor reference form requests information on the Vendor's ability to provide the requested products and services in a timely manner, their knowledge and responsiveness, problem resolution, invoicing accuracy, adherence to delivery schedules, communication, and overall customer satisfaction. The reference form provides rating criteria and definitions for evaluating the Vendor's performance on a scale from 0 (Unsatisfactory) to 3 (Exceeds Expectations). The reference form also asks the rater to indicate whether they would use the Vendor again or recommend them to others for these services.
The document does not provide details on pricing, set asides, incumbents, funding sources, or other salient commercial terms. It is focused solely on obtaining a vendor performance evaluation to assist DIR in their procurement process for these IT Research and Advisory Subscription Services and CALIR services.
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Department of Information Resources
IT Research and Advisory Subscription Services & Computer Assisted Legal and Investigative Research (CALIR) Services
Request for Offer DIR-CPO-TMP-573
Exhibit F Vendor References
VENDOR REFERENCES
IT Research and Advisory Subscription Services & Computer Assisted Legal and Investigative Research (CALIR) Services Request for Offer DIR-CPO-TMP-573 REFERENCE DEADLINE TO DIR: No later than 03/30/2023 2:00 PM
Texas Department of Information Resources (DIR) requests your assistance in providing a Vendor reference for this Request for Offer (RFO) that has been issued. The Vendor that is responding to this RFO is providing this document for you to fill out and return directly to DIR at the following email address: RFO573@dir.texas.gov
This portion to be completed by the Vendor requesting reference information Vendor Name_________________________________ Insert Type of (e.g. Software ) Product/Services Category_______________________________________________ Prime Contractor ______________________________________________________________________________ Subcontractor(s) ______________________________________________________________________________ Dates of Performance: Starting Date __________________ Ending Date _____________________ Total Est. Contract Dollar Amount___________________
This portion to be completed by the Customer providing reference and returned to DIR at RFO573@dir.texas.gov.
Rating: (0) Unsatisfactory; (1) Marginally Satisfactory; (2) Satisfactory; (3) Exceeds Expectations; N/A. Not Applicable Definitions for each rating category are contained on the following page.
Please provide your opinion by rating the following:
Quality of IT Research and Advisory Subscription Services & Computer Assisted Legal and Investigative Research (CALIR)
| 1. | Have you purchased any IT Research and Advisory Subscription Services and/or Computer Assisted Legal and Investigative Research (CALIR) services from this Vendor in the past 2 years? | Yes___ No____ |
| 2. | Vendor’s ability to provide the products or services in a timely manner? | 0.___ 1.___ 2.___ 3.___ N/A____ |
3. Vendor’s knowledge of and ability to answer questions regarding
| the products? | 0.___ 1.___ 2.___ 3.___ N/A____ |
| 4. Vendor’s ability to resolve problems? | 0.___ 1.___ 2.___ 3.___ N/A____ |
Cost
5. Timely, current, accurate & complete invoices 0.___ 1.___ 2.___ 3.___ N/A____
Timeliness of Performance
6. Adherence to delivery schedule (major tasks, milestones) 0.___ 1.___ 2.___ 3.___ N/A____
Business Relations & Customer Satisfaction
| 7. | Effectively communicated with customer management & staff | 0.___ 1.___ 2.___ 3.___ N/A____ |
| 8. | Vendor personnel (professional, cooperative & flexible) | 0.___ 1.___ 2.___ 3.___ N/A____ |
| 9. | Vendor’s attitude toward customer service | 0.___ 1.___ 2.___ 3.___ N/A____ |
| 10. | Overall Satisfaction with Vendor | 0.___ 1.___ 2.___ 3.___ N/A____ |
Comments: (Please use additional page if necessary)
In your opinion, should this Vendor be used again for IT Research and Advisory Subscription Services and/or Computer Assisted Legal and Investigative Research (CALIR) services?
Yes_____ No _____
In your opinion, should this Vendor be recommended to others? Yes_____ No _____
Rater’s Name:___________________________________________________ Date:_______________ Organization:________________________________________________________________________________ Title:______________________________ Phone Number:__________________ Fax Number:_______________ Email address:______________________
Vendor Reference Evaluation Scoring
Excellent (3)
| There are no quality problems. |
| There are no cost issues. |
| There are no delays. |
| Responses to inquiries, technical, service, and administrative issues are effective and responsive. |
Satisfactory (2)
| Nonconformances do not impact achievement of contract requirements. |
| Cost issues do not impact achievement of contract requirements. |
| Delays do not impact achievement of contract requirements. |
| Response to inquiries, technical, service, and administrative issues is usually effective and responsive. |
Marginal (1)
| Nonconformances require minor Agency resources to ensure achievement of contract requirements. |
| Cost issues require minor Agency resources to ensure achievement of contract requirements. |
| Delays require minor Agency resources to ensure achievement of contract requirements. |
| Response to inquiries, technical, service, and administrative issues is somewhat effective and responsive. |
Unsatisfactory (0)
| Nonconformances are compromising the achievement of contract requirements. |
| Cost issues are compromising performance of contract requirements. |
| Delays are compromising the achievement of contract requirements. |
| Response to inquiries, technical, service, and administrative issues is not effective and responsive. |
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