ESBD_File_317494_Exhibit B Respondent Experience CALIR.docx

Department of Information Resources Request for Offer DIR-CPO-TMP-XXX <RFO Name> Exhibit B Respondent History and Experience – CALIR only

1) In no more than five (5) pages, provide a detailed history of your company. Include a high-level summary of your business model. Include how your company will meet the scope for CALIR services as outlined in Section 2.1.1 of the RFO and how your products/services have been used by customers.

2) Indicate Related Services your company is proposing:

Table 1: Related Services

3) For each Related Service selected/included in Table 1 and in no more than three (3) pages total, provide a brief summary of the Respondent’s experience and delivery model. Each summary should clearly indicate which service discussed by highlighting the work completed by the Respondent either as the prime or as a subcontractor. Experience should focus on projects completed within the past five (5) years. If serving as a subcontractor, Respondent should clearly indicate the percentage of work for which the Respondent was directly responsible.

4) Describe respondent’s experience in providing customer and technical support as outlined in Section 2.1.1.1.2 of the RFO. Limit response to two (2) pages total.

5) Describe the respondent’s products’ capabilities in terms of the following functionality. Limit response to no more than one (1) page per function.

a) Search Functionality Ability to search databases using natural language and/or Boolean search logic and ability to search multiple databases at the same time.

b) Download Functionality Ability to download materials to users’ systems, and allow for the printing, copying to computer-related media, and emailing of downloaded documents. Vendor must describe the formats available to users for downloading of documents (i.e., Rich Text Format (.rtf), Word Document (.doc), WordPerfect (.wps), Adobe Acrobat (.pdf), etc.)

c) Research Session Data What kinds of data, if any, will reside on the desktop, both during and after an application session.

d) Software Combability The minimum desktop/laptop configuration required and any required software necessary to access services. Configuration descriptions should provide the minimum versions of browsers, operating systems and any other software required to access services, as well as any known limitations, non-default settings, features and plug-ins required.

e) Anti-Virus/Firewall Combability Any known compatibility issues with anti-virus and anti-spam software or firewall hardware or software. Vendor should describe what assistance is available to the State in addressing these known compatibility issues.

6) Include a summary (no more than 3 pages total) of the qualifications and experience of the analysts dedicated to support the DIR customers.

7) Using Table 2, provide the most popular topic requested for each market segment in the last 12 months. (This response is not scored as part of the evaluation) Table 2: Topic Request Products and Related Services

All Sectors

Texas State Agencies

Local Governments

Independent School Districts

Institutes of Higher Education

8) Using Table 3, indicate if, in the last twelve (12) months, your company has sold the requested products/services to the Market Segments listed below. Include the entity name and total sales. (This response is not scored as part of the evaluation) Table 3: Sales to Texas State Agencies, Local Governments, etc.

Texas State Agencies

Local Governments

Independent School Districts

Institutes of Higher Education

9) Using Table 4, indicate whether your company holds a contract for use by public entities (state agencies, local governments, independent school districts, public universities) in any other states for the same services requested in this RFO. (This response is not scored as part of the evaluation).

Table 4: Sales to Other State Public Entities State

State 1

State 2

State 3

State 4

10) Using Table 5, indicate whether your company holds another cooperative contract? (example: GSA, NASPO, TIPS, etc.) and include the list of the contracts and the links to the contract pages. (This response is not scored as part of the evaluation).

Table 5: Other Cooperative Contracts

GSA

NASPO

TIPS

Etc.

<END OF EXHIBIT B>

Exhibit B Respondent History and Experience Page 2 of 8