ESBD_394762_1739204850943_Att. D - Evaluation Criteria.docx

ATTACHMENT D

TXDMV SOLICITATION NUMBER 608-25-57034

ATTACHMENT D

EVALUATION CRITERIA

The following sections will serve as an outline for Respondent’s Response. At a minimum, Respondent must address all following sections in its Response to be considered for evaluation. Respondent must clearly denote which section and subsection of the Solicitation to which its Response pertains (e.g., “Section 1(a) Implementation”, etc.).

Total Points Available in this Attachment D: 90

A. Demonstration of Respondent’s Ability to Meet Solicitation Requirements (50 points) Respondent shall provide documentation that demonstrates Respondent’s capability and experience to meet the requirements of the Solicitation, including but not limited to:

1. Contract History: (20) Provide documentation detailing all past and present contracts and duration of the contracts that Respondent executed with public entities for similar DLP services, to include the following information:

a. Name of client;

b. Contact title, name, business address, phone number, and email address;

c. A brief description of the project (include scope of work performed and indicate whether Respondent was the prime contractor or a subcontractor);

d. Contract start and end dates;

e. Vehicle types or vehicle categories authorized to display a DLP, listed for each current and past contract;

f. Detailed reason for contract termination, expiration, and/or non-renewal;

g. Details of any of the Respondent’s clients that have assessed liquidated damages against the Respondent.

2. Demonstration of Respondent’s Understanding of the Project Delineated in the Solicitation: (30)

a. Documentation detailing how the products or services proposed to be provided under the Contract meet or exceed the requirements detailed in Section 5.4, DLP Specifications and Requirements, of the RFP, including analytics and reporting.

i. TxDMV may award more points to Respondents that are able to provide a DLP with more than one physical security feature which meets or exceeds the benefits of a Metal License Plate.

b. Documentation detailing how the products or services proposed to be provided under the Contract meet or exceed the requirements detailed in Section 5.5, DLP Display Contents; DLP Removal and Malfunction; Customer Data, of the RFP, including analytics and reporting.

c. Documentation detailing how the products or services proposed to be provided under the Contract meet or exceed the requirements detailed in Section 5.6, Contractor Solution Technical Requirements, of the RFP, including analytics and reporting.

d. Documentation detailing how the products or services proposed to be provided under the Contract meet or exceed the requirements detailed in Section 5.7, Contractor System Technical Specifications, of the RFP, including analytics and reporting.

e. Provide a proposed comprehensive Project Work Plan detailing the following:

i. Documentation regarding the phases of Interface testing and implementation;

ii. A detailed Contractor Solution Implementation Project Work Schedule, documenting the Project kick-off, discovery, analysis/design, testing, and deployment for the Contractor Solution;

iii. A responsibility assignment matrix (“RACI”) of the Project team roles and responsibilities of both Contractor and TxDMV resources;

iv. Training and Knowledge Transfer Plan documenting training of TxDMV staff and knowledge transfer to TxDMV staff relative to the operation and functionality of the Contractor Solution;

v. A Quality Management Plan and Change Management Plan for the Contractor Solution; and

vi. A Communication Plan.

B. Qualifications of Respondent’s Staff and Key Personnel: (15 points)

1. Respondent must provide documentation demonstrating staff capability to fulfill the requirements of this Solicitation, including but not limited to:

a. Key personnel resumes demonstrating qualifications to provide the Services and Deliverables described in the Solicitation. Resumes should include experience levels and any certification documentation in relevant areas. Highlight direct experience relevant to the scope of TxDMV's Project.

b. Explain the structure of the Project team, including any key partnerships and Subcontractors, delineating responsibilities, and levels of engagement for the Project.

2. Respondent must provide documentation that states the qualifications and capabilities of each of their key personnel. Information may include but is not limited to:

a. Each individual’s name and title;

b. Education;

c. Training;

d. Specific work to be performed and services to be provided;

e. Qualifications and relevant experience that makes the proposed individual suitable for their designated role on the Contract, if awarded;

f. Whether the person is an employee or a Subcontractor of the Respondent; and

g. Any additional information that indicates the individual’s ability to successfully provide the Services and Deliverables required under this Solicitation.

C. Respondent Remediation Procedures: (15 points) Respondent’s Response must describe an escalation protocol for TxDMV’s consideration to collaboratively resolve issues encountered during the term of any Contract resulting from the Solicitation. The escalation protocol must explain how issues or complaints are prioritized and resolved and the average amount of time for resolution.

1. Respondent must describe its procedures for remedying scenarios that may arise throughout the life of the Contract including, but not limited to:

a. Service Level Agreement;

b. System Outage;

c. Change Requests;

d. Quality Control;

e. Software Vulnerabilities; and

f. IT security breaches or breaches of confidentiality .

D. Continuity of Operations and Disaster Recovery Plan: (10 points) Respondent shall provide its disaster recovery plan for a variety of scenarios, including but not limited to:

1. Strategies to recover from natural disasters (e.g., hurricanes, floods, tornadoes) that may destroy or incapacitate warehousing facilities. This includes immediate temporary relocation plans, long-term recovery strategies, and preventive measures to protect critical inventory and infrastructure.

2. Plans to address significant operational disruptions caused by mechanical failures of essential equipment or significant workforce shortages. Solutions should encompass maintenance schedules to prevent breakdowns, backup equipment availability, and workforce contingency planning.

3. Disaster recovery plan, including strategies for maintaining operations in case of facility, equipment, or workforce disruptions. Detailed backup and recovery mechanisms to ensure uninterrupted service.

4. Documented commitment to a continuous improvement process, including post-incident reviews, lessons learned documentation, and iterative updates to the disaster recovery/continuity of operations plan based on feedback, analysis and emerging best practices in disaster recovery and resiliency planning.

5. Documentation of regular testing exercises, tabletop scenarios and training initiatives to validate the effectiveness of the disaster recovery/continuity plan and identify areas for improvement.

6. Documented planned regular, secure backups of all critical data and plan for rapid data restoration capabilities to minimize downtime.

7. A comprehensive communication plan to ensure stakeholders are well informed through appropriate channels during a disruption. Prove consistent updates on recovery efforts and expected service restoration timelines.

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RFP No. 608-25-57034 Page 1 of 4 Digital License Plate Services (DLP)