ESBD_365998_1721660205189_07 Attachment F - Evaluation Criteria.pdf

Attachment F – Evaluation Criteria

RFO No. 608-24-91551A

Motor Carrier Oversize/Overweight Routing and Permitting System

The following sections will serve as an outline for Respondents’ responses. At a minimum, Respondents must address all following sections in their responses to be considered for evaluation. Respondents must clearly denote which section and subsection their responses pertain to, for example, Section A.7.1 Scope of Work (“SOW”), etc.

Respondent’s Responses points available: 60 points

Respondent’s Completed Price Sheet (Attachment F) points available: 40 points

A. Proof of Ability to Meet State Needs (40 points)

1. Respondent shall provide documentation that demonstrates Respondent has the capability and experience to meet the requirements of this Solicitation, including but not limited to:

a. Documentation detailing the number of contracts as well as duration of the contracts that Respondent has executed with public entities for similar commodities within the last five years.

b. A summary of Respondent’s experience providing products/services similar to those requested by this RFO.

c. Documentation detailing the following from the statement of work, Section 4:

ability to provide both primary and backup data center facilities that meet the following requirements: Primary Data Center and Backup Data Center;

Production Environment that provides web servers with user interface; a routing engine component for routing; tile server; database servers; load balancer; email functionality; facsimile functionality; real-time backup services; ArcGIS geodatabase environment; data repository environment;

testing and training environments; test servers; training servers; maintaining test database data; system monitoring; subcontractor management; data security; payment card industry data security standard compliance;

performance tuning; software license; software release levels; hardware refresh intervals; data backup procedures; controlled data changes; business interrupt/disaster recovery plan; software maintenance and support (including corrective maintenance, bug fixes, root-cause analysis); software maintenance and enhancements; transition from test to production; database tuning;

software backup; software escrow; documentation updates; system use assistance; online ticket systems; a helpdesk; data queries; data provisions;

mapping data maintenance; and biannual GIS date updates.

d. Respondent’s statement of guarantee to be able to begin implementation of the software no later than 12:01 a.m., September 1, 2024.

e. Respondent must state whether any of Respondent’s clients have terminated a contract with Respondent for default within the last five (5) years and whether any of Respondent’s clients have assessed liquidated damages against

Respondent within the last five (5) years. Also provide the following information:

i. Name of client

ii. Contact title, name, business address, phone number and email address.

iii. A brief description of the project (includes SOW performed and indicate whether Respondent was the prime contractor or a subcontractor

B. Qualifications of Staff and Key Personnel (5 points)

1. The Respondent must provide documentation demonstrating staff capability specific to this Solicitation including but not limited to:

a. Key personnel resume illustrating qualifications to perform the services described in the solicitation. Resumes should include experience levels as well as any certification documentation in relevant areas.

b. Respondent must identify key partnerships and subcontractors it intends to leverage for the project and specify the tasks/ activities and level of responsibility each will have with the project.

2. Respondent shall provide documentation that states the qualifications and capabilities of each of their key personnel. Information may include but is not limited to:

a. Each individual’s name and title

b. Education

c. Training

d. Specific work to be performed and services to be provided, if awarded

e. Qualifications and relevant experience that makes the proposed individual suitable for their designated role on this Contract, if awarded

f. Whether the person is an employee or a subcontractor of the Respondent

g. Any additional information that indicates the individual’s ability to successfully perform the services required under this Solicitation.

C. Respondent Remediation Procedures (5 points)

1. Respondent shall describe its procedures for remedying scenarios that may arise throughout the life of the Contract including:

a. Delayed implementation

b. Delayed component shipments

c. Incomplete component shipments

d. Shipments with missing and/or erroneous sequential numbers

e. Sourcing new supplier(s) on short notice (e.g., the current supplier has a quality control issue or supply chain issue)

D. Continuity of Operations and Disaster Recovery Plan (5 points)

1. Respondent shall describe its disaster recovery plan for a variety of scenarios, including but not limited to:

a. A backup facility providing any software/hardware components that are destroyed or rendered inoperable by a natural disaster (e.g., hurricane, flood, tornado, etc.)

b. Manufacturing of hardware equipment of the Deliverables is rendered inoperable by mechanical breakdown of the equipment/components or workforce shortages.

E. Escalation Protocol (5 points)

1. Respondent’s Proposal shall describe an escalation protocol for TxDMV’s consideration to collaboratively resolve issues encountered during the term of any

Contract resulting from this Solicitation. The escalation protocol must explain how issues or complaints are prioritized and resolved and the average amount of time required for resolution.