Enclosure 2 - Evaluation Criteria Final.pdf

RFP – 445590

Evaluation Criteria for the Management and Operation of On-site Micro-Markets

Tab 1 - General Overall Summary The Offeror shall provide a description of how they intend to successfully operate and manage each Micro-Market at Brookhaven National Laboratory (BNL) and describe their ability to provide optional vending machines and services should vending services be needed under this contract.

The Offeror shall include in this summary all creative initiatives and service programs the Offeror would deploy to enhance the Micro-Markets for the employees, guests, users and visitors at BNL.

This is an overview and will not be scored.

Tab 2 - Technical Capabilities (55 Points):

A. Technical Approach (20 Points)

• Provide a detailed plan for the management and operation of the Micro-Markets at

BNL. The plan shall include, but not be limited to, the following:

o Assumptions made in developing the plan.

o Describe the methods to be used for operational planning, scheduling and control, and how you would manage this daily for all Micro-Market locations.

• Provide turnaround time for equipment repairs and service.

• Provide turnaround time for customer response for food and technical issues.

• Provide a plan on how you will mobilize equipment and commence operations by

June 13, 2025 for the following buildings: Building 400, Building 740, and Building B911. If need arises for a new location, Describe the timeline for providing additional markets.

B. Proposed Food and Beverage Options and Creativity (30 Points)

• Describe the Micro-Market food options that will be offered and how the proposed items will appeal to the demands of BSA’s multi-cultural and generational community.

• Provide a current account where BNL can make a site visit to a location that is currently being serviced by the Offeror to view food quality and operations.

C. Vending Services (Optional) (5 Points)

• Describe the ability to provide vending services should we choose to exercise this option.

• Provide the lead time for supplying vending services once option is exercised.

Evaluation Method for Tab 2:

a. The Offeror will be evaluated on the ability to plan and manage the Micro-Market operations, innovativeness of its technical approach, and ability to quickly commence operations.

b. The Offeror’s proposed food options will be evaluated on their variety, nutritional value, and ability to provide healthy options and how well they reflect the demands of a diverse multi-cultural and generational community. Offeror will be evaluated as to the quality and variety of food sampled, as well as presentation of food and packaging, ease of kiosk use, and signage of the overall market set-up.

c. The Offeror will be evaluated on the ability and timeliness of being able to supply vending services should they be needed.

Tab 3 - Contractor Safety and Health (20 Points):

A. Safety and Health (20 Points)

• Describe how your company conforms to applicable NY State, local regulations, and industry standards/guidelines pertaining to preparation, transport, and storage of food.

Evaluation Method for Tab 3:

a. The Offeror will be evaluated as to the scope and quality of their food safety and health program, and its implementation, including compliance with any applicable NY State and local requirements, and industry standards/guidelines.

Tab 4 - Prior Experience and Past Performance (25 Points):

A. Prior Experience (10 Points)

• Provide a list of Micro-Markets operated over the last 3 years by your company, including federal or state locations that are similar in size and scope for the services required at BNL. Your response shall include, but not be limited to: names, addresses, delivery frequency, account populations, and years of operation. Explain if all or part of the work was subcontracted out and provide a description of what work was performed by a third party.

B. Past Performance References (10 Points)

• Provide references for the Micro-Market operations, as provided above, from the five (5) most recent Clients for whom your organization manages (or managed) that are similar in size and scope for the services required at BNL. References must include company name, contact name, email address and phone number.

C. Past Performance Third-Party Vendor Examples (5 Points)

• Provide examples of how your company worked with third-party vendors that yielded successful results on Micro-Market requirements. Describe the considerations taken before determining what vendors to work with. Describe any challenges, how those challenges were handled, and the outcomes to those challenges.

Evaluation Method for Tab 4:

a. The Offeror will be evaluated as to how extensive their experience is in operating Micro-Markets. If the Offeror does not have prior experience in operating Micro- Markets, the Offeror will receive zero (0) points for this section.

b. The Offeror will be evaluated on client satisfaction and the size and complexity of scope the Offeror has managed or is currently managing. If the Offeror does not provide references for prior Micro-Markets managed, the Offeror will receive zero (0) points for this section.

c. The Offeror will further be evaluated based on their ability to work with third-party vendors, if applicable. If working with a third party for the first time and have no prior Micro-Market experience the Offeror will receive zero (0) points.