Email - Request Confirmation for Confidential.pdf

Solicitation Instructions Invitation for Bid

Solicitation No. BPM006970 Pest Control Services for ASPC-Winslow

& ASPC-Winslow, Apache Unit

Arizona Department of Corrections, Rehabilitation & Reentry 701 E. Jefferson Street

Phoenix, AZ 85034

Table of Contents

Special Instructions to Offerors 2

Uniform Instructions to Offerors 4

Solicitation Instructions | Revision No. 2 | Revised 08-23 | Page 1 of 10

Special Instructions to Offerors

Solicitation No. BPM006970 Pest Control Services for ASPC-Winslow

& ASPC-Winslow, Apache Unit

Arizona Department of Corrections, Rehabilitation & Reentry

1. Solicitation Inquiries

1.1. Submission of Inquiries: Except for technical inquiries about navigating and/or submitting responses in the State’s eProcurement system, the State is not responsible for responding to any inquiries submitted less than five (5) business days before the Bid due date and time.

1.2. Timeliness: Any inquiry or exception to the solicitation shall be submitted as soon as possible and should be submitted at least five (5) days before the Bid due date and time for review and determination by the State. Failure to do so may result in the inquiry not being considered for a Solicitation Amendment.

2. Pre-Offer Conference:

2.1. A Pre-Offer Conference will not be held at this time.

3. Site Visits

3.1. A site visit will be held at each facility on the date and time designated below. The purpose of this inspection is the visual evaluation and familiarization with the institutions prior to submitting a bid. All potential bidders are encouraged to attend. No further site visits will be held at any other time unless instructed by ADCRR through a formal solicitation amendment.

3.2. Site visits attendees failing to obtain security clearance and/or comply with Department Order #503, Employee Grooming Standards will not be admitted into the facility. A copy of this Department Order is located at https://corrections.az.gov/department-orders-policy.

3.3. Bidders are encouraged to completely inspect each site prior to submitting a bid in order to determine all requirements associated with the contract. Failure to do so shall not relieve the successful contractor from the responsibility of performing any services that may be required to carry out the intent of the resulting contract.

3.4. Prospective bidders wishing to attend the site visit shall contact the person identified below.

Please be prepared to give the following information: Name of the person(s) attending, social security number(s) and dates of birth. No more than two (2) people from each company shall be allowed to attend the on-site inspections.

3.4.1. Please contact Major Stephen Young by email at syoung1@azadc.gov no later than 12:00 pm AZ MST on July 29, 2025.

3.5. Site Visits inspections are as follows:

3.5.1. ASPC-Winslow 9:00 AM AZ MST August 1, 2025

3.5.2. ASPC-Winslow, Apache Unit 1:00 PM AZ MST August 1, 2025 https://corrections.az.gov/department-orders-policy

Solicitation No. BPM006970 Pest Control Services for ASPC-Winslow

& ASPC-Winslow, Apache Unit

Arizona Department of Corrections, Rehabilitation & Reentry

4. Submission of Offer: Required Offer Content

4.1. Initial Submission: Submit all of the Initial Offer content within the APP Financial Questions tabs.

4.2. The initial Offer submission shall include the following documents:

4.2.1. Attachment 1: Offer and Acceptance Form

4.2.2. Attachment 2: Forced Labor of Ethnic Uyghurs Ban

4.2.3. Attachment 3: Participation in Boycott of Israel

4.2.4. Attachment 4: Rules for Non-Employees of ADCRR in AZ State Prison

4.2.5. Attachment 5: Proposed Subcontractors

4.2.6. Attachment 6: Confidential Information Designation

5. Evaluation of Offers: In accordance with the Arizona Procurement code A.R.S. § 41-2533, the contract shall be awarded to the lowest responsible and responsive bidder whose bid conforms in all material respects to the requirements and criteria set forth in the invitation for bids. The amount of any applicable transaction privilege or use tax of a political subdivision of this state is not a factor in determining the lowest bidder.

6. Documents For Award: ADCRR will not sign any agreements or any other documents presented for the services listed herein. The completed Offer and Acceptance form signed by the Chief Procurement Officer and the award notice will be the Contract.

Uniform Instructions to Offerors

Solicitation No. BPM006970 Pest Control Services for ASPC-Winslow

& ASPC-Winslow, Apache Unit

Arizona Department of Corrections, Rehabilitation & Reentry

A. Definition of Terms: As used in these Instructions, the terms listed below are defined as follows:

1. “Attachment” means any item the Solicitation requires an Offeror to submit as part of the Offer.

2. “Best and Final Offer” means a revision to an Offer submitted after negotiations are completed that contains the Offeror’s most favorable terms for price, service, and products to be delivered. Sometimes referred to as a Final Proposal Revision.

3. “Contract” means the combination of the Solicitation, including the Uniform and Special Terms and Conditions, and the Specifications and Statement or Scope of Work; the Offer, any Clarifications, and any Best and Final Offers; and any Solicitation Amendments or Contract Amendments.

4. ”Contract Amendment” means a written document signed by the Procurement Officer issued for the purpose of making changes in the Contract.

5. “Contractor” means any person who has a Contract with a state governmental unit.

6. “Day” means calendar days unless otherwise specified.

7. ”eProcurement (Electronic Procurement)” means conducting all or some of the procurement function over the Internet. Point, click, buy and ship Internet technology is replacing paper- based procurement and supply management business processes. Elements of eProcurement also include Invitation for Bids, Request for Proposals, and Request for Quotations.

8. “Exhibit” means any document or object labeled as an Exhibit in the Solicitation or placed in the Exhibits section of the Solicitation.

9. “Offer” means a response to a solicitation.

10. “Offeror” means a person who responds to a solicitation.

11. “Person” means any corporation, business, individual, union, committee, club, or other organization or group of individuals.

12. “Procurement Officer” means the person, or his or her designee, duly authorized by the State to enter into and administer Contracts and make written determinations with respect to the Contract.

13. “Solicitation” means an Invitation for Bids (“IFB”), a Request for Technical Offers, a Request for Proposals (“RFP”), a Request for Quotations (“RFQ”), or any other invitation or request issued by the purchasing agency to invite a person to submit an offer.

14. “Solicitation Amendment” means a change to the Solicitation issued by the Procurement Officer.

Solicitation No. BPM006970 Pest Control Services for ASPC-Winslow

& ASPC-Winslow, Apache Unit

Arizona Department of Corrections, Rehabilitation & Reentry

15. “Subcontract” means any Contract, express or implied, between the Contractor and another party or between a subcontractor and another party delegating or assigning, in whole or in part, the making or furnishing of any material or any service required for the performance of the Contract.

16. “State” means the State of Arizona and the Department or Agency of the State that executes the Contract.

B. Inquiries

1. Duty to Examine. It is the responsibility of each Offeror to examine the entire Solicitation, seek clarification in writing (inquiries), and examine its Offer for accuracy before submitting an Offer. Lack of care in preparing an Offer shall not be grounds for modifying or withdrawing the Offer after the Offer due date and time.

2. Solicitation Contact Person. Any inquiry related to a Solicitation, including any requests for or inquiries regarding standards referenced in the Solicitation shall be directed solely to the Procurement Officer.

3. Submission of Inquiries. All inquiries related to the Solicitation are required to be submitted in the State’s eProcurement system. All responses to inquiries will be answered in the State’s eProcurement system. Any inquiry related to the Solicitation should reference the appropriate solicitation page and paragraph number. Offerors are prohibited from contacting any State employee other than the Procurement Officer concerning the procurement while the solicitation and evaluation are in process.

4. Timeliness. Any inquiry or exception to the Solicitation shall be submitted as soon as possible and should be submitted at least seven days before the Offer due date and time for review and determination by the State. Failure to do so may result in the inquiry not being considered for a Solicitation Amendment.

5. No Right to Rely on Verbal or Electronic Mail Responses. An Offeror shall not rely on verbal or electronic mail responses to inquiries. A verbal or electronic mail reply to an inquiry does not constitute a modification of the solicitation.

6. Solicitation Amendments. The Solicitation shall only be modified by a Solicitation Amendment.

7. Pre-Offer Conference. If a pre-Offer conference has been scheduled under the Solicitation, the date, time and location shall appear in the State’s eProcurement system . Offerors should raise any questions about the Solicitation at that time. An Offeror may not rely on any verbal responses to questions at the conference. Material issues raised at the conference that result in changes to the Solicitation shall be answered solely through a Solicitation Amendment.

8. Persons With Disabilities. Persons with a disability may request a reasonable accommodation, such as a sign language interpreter, by contacting the Procurement Officer. Requests shall be made as early as possible to allow time to arrange the accommodation.

Solicitation No. BPM006970 Pest Control Services for ASPC-Winslow

& ASPC-Winslow, Apache Unit

Arizona Department of Corrections, Rehabilitation & Reentry

C. Offer Preparation

1. Electronic Documents. The Solicitation is provided in an electronic format. Offerors are responsible for clearly identifying any and all changes or modifications to any Solicitation documents upon submission to the State’s eProcurement system. Any unidentified alteration or modification to any Solicitation, attachments, exhibits, forms, charts or illustrations contained herein shall be null and void. Offeror’s electronic files shall be submitted in a format acceptable to the State. Acceptable formats include .doc and .docx (Microsoft Word), .xls and .xlsx (Microsoft Excel), .ppt and .pptx (Microsoft PowerPoint) and .pdf (Adobe Acrobat). Offerors wishing to submit files in any other format shall submit an inquiry to the Procurement Officer.

2. Evidence of Intent to be Bound. The Offer and Acceptance form within the Solicitation shall be submitted with the Offer in the State’s eProcurement system and shall include a signature by a person authorized to sign the Offer. The signature shall signify the Offeror’s intent to be bound by the Offer and the terms of the Solicitation and that the information provided is true, accurate and complete. Failure to submit verifiable evidence of an intent to be bound, such as a signature, shall result in rejection of the Offer.

3. Exceptions to Terms and Conditions. All exceptions included with the Offer shall be submitted in the State’s eProcurement system in a clearly identified separate section of the Offer in which the Offeror clearly identifies the specific paragraphs of the Solicitation where the exceptions occur. Any exceptions not included in such a section shall be without force and effect in any resulting Contract unless such exception is specifically accepted by the Procurement Officer in a written statement.

The Offeror’s preprinted or standard terms will not be considered by the State as a part of any resulting Contract.

3.1. Invitation for Bids. An Offer that takes exception to a material requirement of any part of the Solicitation, including terms and conditions, shall be rejected.

3.2. Request for Proposals. All exceptions that are contained in the Offer may negatively impact an Offeror’s susceptibility for award. An Offer that takes exception to any material requirement of the solicitation may be rejected.

4. Subcontracts. Offeror shall clearly list any proposed subcontractors and the subcontractor’s proposed responsibilities in the Offer.

5. Cost of Offer Preparation. The State will not reimburse any Offeror the cost of responding to a Solicitation.

6. Federal Excise Tax. The State is exempt from certain Federal Excise Tax on manufactured goods. Exemption Certificates will be provided by the State.

7. Provision of Tax Identification Numbers. Offerors are required to provide their

Arizona Transaction Privilege Tax Number and/or Federal Tax Identification number as part of the Offer.

Solicitation No. BPM006970 Pest Control Services for ASPC-Winslow

& ASPC-Winslow, Apache Unit

Arizona Department of Corrections, Rehabilitation & Reentry

7.1 Employee Identification. Offeror agrees to provide an employee identification number or social security number to the State for the purposes of reporting to appropriate taxing authorities, monies paid by the State under this Contract.

If the federal identifier of the Offeror is a social security number, this number is being requested solely for tax reporting purposes and will be shared only with appropriate state and federal officials. This submission is mandatory under 26 U.S.C. § 6041A.

8. Identification of Taxes in Offer. The State is subject to all applicable state and local transaction privilege taxes. All applicable taxes shall be identified as a separate item offered in the Solicitation. When applicable, the tax rate and amount shall be identified on the price sheet.

9. Disclosure. If the person submitting this Offer has been debarred, suspended or otherwise lawfully precluded from participating in any public procurement activity, including being disapproved as a subcontractor with any federal, state or local government, or if any such preclusion from participation from any public procurement activity is currently pending, the Offeror shall fully explain the circumstances relating to the preclusion or proposed preclusion in the Offer. The Offeror shall set forth the name and address of the governmental unit, the effective date of the suspension or debarment, the duration of the suspension or debarment, and the relevant circumstances relating to the suspension or debarment. If suspension or debarment is currently pending, a detailed description of all relevant circumstances including the details enumerated above shall be provided.

10. Delivery. Unless stated otherwise in the Solicitation, all prices shall be F.O.B.

Destination and shall include all freight, delivery and unloading at the destination(s).

11. Federal Immigration and Nationality Act. By signing of the Offer, the Offeror warrants that both it and all proposed subcontractors are in compliance with federal immigration laws and regulations (FINA) relating to the immigration status of their employees. The State may, at its sole discretion, require evidence of compliance during the evaluation process. Should the State request evidence of compliance, the Offeror shall have five days from receipt of the request to supply adequate information. Failure to comply with this instruction or failure to supply requested information within the timeframe specified shall result in the Offer not being considered for contract award.

12. Offshore Performance of Work Prohibited. Any services that are described in the specifications or scope of work that directly serve the State or its clients and involve access to secure or sensitive data or personal client data shall be performed within the defined territories of the United States. Unless specifically stated otherwise in the specifications, this paragraph does not apply to indirect or 'overhead' services, redundant back-up services or services that are incidental to the performance of the contract. This provision applies to work performed by subcontractors at all tiers.

Offerors shall declare all anticipated offshore services in the Offer.

Solicitation No. BPM006970 Pest Control Services for ASPC-Winslow

& ASPC-Winslow, Apache Unit

Arizona Department of Corrections, Rehabilitation & Reentry

D. Submission of Offer

1. Offer Submission, Due Date and Time. Offerors responding to a Solicitation must submit the Offer electronically through the State’s eProcurement system. Offers shall be received before the due date and time stated in the solicitation. Offers submitted outside of the State’s eProcurement system or those that are received after the due date and time shall be rejected.

2. Offer and Acceptance. Offers shall include a signed Offer and Acceptance form. The Offer and Acceptance form shall be signed with a signature by the person authorized to sign the Offer, and shall be submitted in the State’s eProcurement system with the Offer no later than the Solicitation due date and time. Failure to return an Offer and Acceptance form may result in rejection of the Offer.

3. Solicitation Amendments. A Solicitation Amendment shall be acknowledged in the State’s eProcurement system no later than the Offer due date and time. Failure to acknowledge a Solicitation Amendment may result in rejection of the Offer.

4. Offer Amendment or Withdrawal. An Offer may not be amended or withdrawn after the Offer due date and time except as otherwise provided under applicable law.

5. Confidential Information. If an Offeror believes that any portion of an Offer, protest, or correspondence contains a trade secret or other proprietary information, the Offeror shall clearly designate the trade secret and other proprietary information, using the term “confidential.” An Offeror shall provide a statement detailing the reasons why the information should not be disclosed including the specific harm or prejudice that may arise upon disclosure. The Procurement Officer shall review all requests for confidentiality and provide a written determination. Until a written determination is made, a Procurement Officer shall not disclose information designated as confidential except to those individuals deemed to have a legitimate State interest. In the event the Procurement Officer denies the request for confidentiality, the Offeror may appeal the determination to the State Procurement Administrator within the time specified in the written determination. Contract terms and conditions, pricing, and information generally available to the public are not considered confidential information.

6. Public Record. All Offers submitted and opened are public records and must be retained by the State for six years. Offers shall be open and available to public inspection through the State’s eProcurement system after Contract award, except for such Offers deemed to be confidential by the State.

7. Non-collusion, Employment, and Services. By signing the Offer and Acceptance form or other official contract form, the Offeror certifies that:

7.1. The Offeror did not engage in collusion or other anti-competitive practices in connection with the preparation or submission of its Offer; and

Solicitation No. BPM006970 Pest Control Services for ASPC-Winslow

& ASPC-Winslow, Apache Unit

Arizona Department of Corrections, Rehabilitation & Reentry

7.2. The Offeror does not discriminate against any employee or applicant for employment or person to whom it provides services because of race, color, religion, sex, national origin, or disability, and that it complies with an applicable federal, state and local laws and executive orders regarding employment.

E. Evaluation

1. Unit Price Prevails. In the case of discrepancy between the unit price or rate and the extension of that unit price or rate, the unit price or rate shall govern.

2. Taxes. If the products and/or services specified require transaction privilege or use taxes, they shall be described and itemized separately on the Offer. Arizona transaction privilege and use taxes shall not be considered for evaluation.

3. Prompt Payment Discount. Prompt payment discounts of thirty (30) days or more set forth in an Offer shall be deducted from the Offer for the purpose of evaluating that price.

4. Late Offers. An Offer submitted after the exact Offer due date and time shall be rejected.

5. Disqualifications. An Offeror (including each of its principals) who is currently debarred, suspended or otherwise lawfully prohibited from any public procurement activity shall have its Offer rejected.

6. Offer Acceptance Period. An Offeror submitting an Offer under the Solicitation shall hold its Offer open for the number of days from the Offer due date that is stated in the Solicitation. If the Solicitation does not specifically state a number of days for Offer acceptance, the number of days shall be one hundred twenty (120). If a Best and Final Offer is requested pursuant to a Request for Proposals, an Offeror shall hold its Offer open for one hundred twenty (120) days from the Best and Final Offer due date.

7. Waiver and Rejection Rights. Notwithstanding any other provision of the Solicitation, the State reserves the right to:

7.1 Waive any minor informality;

7.2. Reject any and all Offers or portions thereof; or

7.3 Cancel the Solicitation.

F. Award

1. Number of Types of Awards. The State reserves the right to make multiple awards or to award a Contract by individual line items or alternatives, by group of line items or alternatives, or to make an aggregate award, or regional awards, whichever is most advantageous to the State.

Solicitation No. BPM006970 Pest Control Services for ASPC-Winslow

& ASPC-Winslow, Apache Unit

Arizona Department of Corrections, Rehabilitation & Reentry

2. Contract Inception. An Offer does not constitute a Contract nor does it confer any rights on the Offeror to the award of a Contract. A Contract is not created until the Offer is accepted in writing by the Procurement Officer’s signature on the Offer and Acceptance form. A notice of award or of the intent to award shall not constitute acceptance of the Offer.

3. Effective Date. The effective date of the Contract shall be the date that the Procurement Officer signs the Offer and Acceptance form or other official contract form, unless another date is specifically stated in the Contract.

G. Protests A protest shall comply with and be resolved according to Arizona Revised Statutes Title 41, Chapter 23, Article 9 and rules adopted thereunder. Protests shall be in writing and be filed with both the Procurement Officer of the purchasing agency and with the State Procurement Administrator. A protest of the Solicitation shall be received by the Procurement Officer before the Offer due date. A protest of a proposed award or of an award shall be filed within ten (10) days after the Procurement Officer makes the procurement file available for public inspection. A protest shall include:

1. The name, address, email address and telephone number of the interested party;

2. The signature of the interested party or its representative;

3. Identification of the purchasing agency and the Solicitation or Contract number;

4. A detailed statement of the legal and factual grounds of the protest including copies of relevant documents; and

5. The form of relief requested.

H. Comments Welcome

The State Procurement Office periodically reviews the Uniform Instructions to Offerors and welcomes any comments you may have. Please submit your comments to: State Procurement Administrator, State Procurement Office, 100 North 15th Avenue, Suite 201, Phoenix, Arizona, 85007.

Proprietary Information- This information has been submitted in confidence and may contain trade secrets and / or privileged information that shall not be used or disclosed. This information is for evaluation purposes only for the current solicitation involved.

August 11, 2025

BID#BPM006970

ARIZONA DEPARTMENT OF CORRECTIONS

ASPC-WINSLOW

2100 South Highway 87

Winslow AZ 86047

WINSLOW APACHE UNIT

38322 Highway 180

St. John, AZ 85936

KCSR, Inc., dba Pestmaster Services of Tucson

245 S Plumer Ave, Suite 33, Tucson AZ 85719

Phone: (520) 373-3261 www.pestmastersw.com

Points of Contact:

Kat Cartwright: President/Contracts Manager; (520) 373-3261; katcartwright99@yahoo.com

Tax ID: 47-5453950 Duns: 080061151

Small Business: Yes State of Incorporation: NV

SAM Registered: Yes Cage: 7HLK5

GSA Contract: 47QSWA222D007Z NAICS: 561710 mailto:katcartwright99@yahoo.com

Proprietary Information- This information has been submitted in confidence and may contain trade secrets and / or privileged information that shall not be used or disclosed. This information is for evaluation purposes only for the current solicitation involved.

LETTER OF TRANSMITTAL

August 11, 2025

Re: Bid#BPM006970

Pest Control Services for ASPC-Winslow and Winslow Apache Unit

Pestmaster Services is pleased to submit our Proposal to continue to provide pest control services for ASPC-Winslow and

Winslow Apache Unitas outlined herein in response to Bid#BPM006970.

Pestmaster has been providing ASPC Winslow with pest and rodent control services since 2015; and we believe that our record of performance, especially in reducing the rodent population, speaks for itself.

Pestmaster Services hereby explicitly accept all terms and conditions governing this Bid and acknowledges receipt of all

Amendments to this Bid.

We have provided within our proposal a list of our current references for your review. Please feel free to contact any of these customers to verify our performance and results.

We appreciate the opportunity to bid on this project and look forward to continuing to serve ASPC Winslow during the coming years!

Sincerely, Kat Cartwright, President

Ph: 520-373-3261

Proprietary Information- This information has been submitted in confidence and may contain trade secrets and / or privileged information that shall not be used or disclosed. This information is for evaluation purposes only for the current solicitation involved.

BACKGROUND OF COMPANY

Pestmaster Services began servicing pest control needs in April 1979 and has now grown into a national company with 36 franchises across the nation. Our mission is to provide leading edge technologies in the control of insects, rodents, birds, weeds, and other pests.

Pest control services include those to control ants, mice, flies, moths, cockroaches, scorpions, snakes, bed bugs, and a myriad of other pests. We also offer control of termites and other wood-destroying organisms.

STATEMENT OF QUALIFICATIONS

At Pestmaster Services, we are careful and consistent about all parts of our mission. One of the first key points is to provide quality staff and we focus on hiring experienced and knowledgable technicians. When a person applies for employment, we perform a full background screening process, including criminal history, driving record, and reference.

We have a “No Tolerance” policy toward Alcohol and Drug Use which is fully enforced. Only persons with the character and qualifications to meet our standards are hired.Pestmaster will only use experienced technicians and backup technicians for a job of this magnitude and importance. Our technicians will be fully licensed to perform all required pest control tasks and will have experience and training all industry-standard IPM protocols.

If Pestmaster is unable to perform services or have services performed as required, Pestmaster will immediately notify the COR or designee and provide a justification for non-performance and institute the contingency and/or back-up plan as quickly as possible.

Should our lead technician not be available or go on vacation, his work will be performed by our backup technician. Our backup technician will spend as much time as needed for training on the facilities to be able to step in as needed. Mr. Van

Diepen is also trained as a backup technician to further ensure seamless servicing in the unlikely event our other technicians are not available.

Pestmaster has additional local technicians available to handle overflow or in the unusual event that our lead technician is not available. These technicians will be fully licensed and will work under the direction of our project manager.

All Pestmaster Services technicans are licensed and trained prior to entering the field. Our IPM training program has been implemented for over 30 years and we pride our technicans in “green” pest management. Dr. Stuart Mitchell and Jerry

Hatch are our consulting entomologists and have assisted in the development and redevelopment of Pestmaster Services training program for over 15 years.

PROPOSAL ON CONTRACT APPROACH

Pestmaster has read and understands the Statement of Work, and agrees to meet or exceed these requirements.We will follow industry-standard Integrated Pest Management (IPM) protocols when servicing the Winslow Prison and Apache

Unit, as detailed below:

After contract award and prior to the initial servicing, Pestmaster will provide to the appropriate staff all manufacturers'

Material Data Sheets for products we plan to use at any of the locations. If, at any time, we determine it necessary to use an alternative product, we will provide the Material Data Sheet for such product(s) prior to its use at any Prison location.

CONTROLLED PESTS

Pestmaster agrees to control of pests and additional treatmentsas specified in the Scope of Work, including:

Roaches

Ants

Silverfish

Spiders

Crickets

Proprietary Information- This information has been submitted in confidence and may contain trade secrets and / or privileged information that shall not be used or disclosed. This information is for evaluation purposes only for the current solicitation involved.

Flying Insects

Rats and Mice

Fogging Service

Termite Control Treatment

Bait only for Gophers, Groundhogs, and Squirrels

Bee Removal

Snake Removal

All other common and non-common insects

Exterior Power Spraying – as needed

Boric Acid Treatment – as needed

Glue Traps for mice

Pestmaster will perform the Integrated Pest Management services as follows:

1. Inspection --- Determine which pest management measures are appropriate and required.

2. Recommend environmental sanitation practices which restrict or eliminate food, water, or harborage.

3. Treatment --- Selection and utilization of non-chemical control methods which eliminate, exclude, or repel pests (i.e. insect electrocution devices, traps, caulking, air screen, etc.)

4. Treatment --- Selection and use of the most environmentally sound pesticides to effect control and/or elimination when chemical control methods are necessary.

INSPECTIONS

Pestmaster will perform an initial inspection of all covered buildings at the Winslow Prison and Winslow Apache Unit.

The results of these inspections will be provided to the appropriate parties with recommended actions in the areas of exclusion, sanitation, and cultural control methods. In additionPestmaster will place pest monitor stations, our monogrammed glue boards, and other monitoring devices at strategic sites in the facilities as permitted. Each location will be provided a Pest Sighting Log Book that will be used by the staff to log each pest sighting date, time, and location.

ACTION THRESHOLDS

Due to the sensitive nature of the facility and its mission, the presence of pests in any quantity is cause for remedial action. Pestmaster will have a zero-tolerance policy within the Prison facilities.

DECISION MAKING

Should any inspection result in an identified pest infestation, Pestmaster technicians will use the following criteria to determine the method of control needed to remove the infestation:

1. Most likely to prevent re-infestation.

2. Most likely to remove existing pest infestation.

3. Least likely to cause contamination.

4. Least likely to disrupt normal operations.

5. Least toxic.

Once each method of control has been evaluated using this method, Pestmaster will make the recommendation for treatment to the appropriate staff and a treatment will be scheduled. In the event that an immediate treatment is required, Pestmaster technicians will utilize the method with the best anticipated and safest results. Pestmaster will always abide by

State and Federal laws regarding methods of application, posting of notices (if required) prior to service, and the closing of any areas for a period of time after service, as well as any other applicable State or Federal regulations.

EMERGENCY SITUATIONS

In order for Pestmaster to remain efficient and focused on our “green” strategies, we request the understanding of an

“Emergency Situation”. An emergency can be identified as a situation that has imminent health risks and danger to staff or others. An emergency may also directly affect the facilities mission.

Proprietary Information- This information has been submitted in confidence and may contain trade secrets and / or privileged information that shall not be used or disclosed. This information is for evaluation purposes only for the current solicitation involved.

We request that emergency calls from different departments throughout the facility be filtered through the COR prior to dispatching to Pestmaster Services. We have several methods for communicating these emergencies: Via telephone during regular business hours to the Tucson office at 520-373-3261 or via email to contracts@pestmaster.com and kcartwright@pestmaster.com . Should an emergency occur after hours, we request that an initial email be sent to contracts@pestmaster.com and kcartwright@pestmaster.com, followed up by a phone call to Kat Cartwright at 520-373-

3261.

We want to ensure that you are receiving the greenest and most prompt services possible. We are requesting that these procedures be followed should an emergency situation arise. Please be sure that there is a formal understanding as to what constitutes an emergency at these locations.

Ants or a roach: no. A scorpion in a classroom or office: yes. “I saw a mouse!”: no. A skunk foaming at the mouth outside of a building: Yes.

COCKROACHES

Surveillance Methods & Frequency: Inspections will be performed at least monthly, during which Pestmaster technicians will perform each of the following tasks:

1. The Pest Sighting Log will be reviewed.

2. All Pest Monitor Stations will be physically inspected.

3. A visual inspection of the location will be made to identify potential sources of sustenance and harborage.

Control Methods: Sanitation will be the primary method of control. Recommendations for sanitation will be made after every inspection. It is the responsibility of the staff to perform all sanitation procedures. Removal of all food, water, and harborage sources are key components of sanitation and are necessary to gain and maintain effective control of pest populations.

One of the new technologies that Pestmaster is utilizing is the Laser Thermometer. This mini infrared thermometer detects temperatures and is able to identify if conditions are conducive for cockroaches and other crawling insects to thrive. The ideal temperature for insects is above 60 degrees Fahrenheit on surfaces, so any application of preventative pesticide is deemed unnecessary in these areas (this is an example of true IPM).

Physical removal will be accomplished by utilizing a vacuum. Vacuuming should be utilized prior to sealing any openings. The use of gel baits, such as Advion or Maxforce, and bait stations will be used only after the site has been properly sanitized and physical removal procedures have been completed.

The use of liquid insecticides and Insect Growth Regulators will be used only in the event of severe and persistent infestation. When such methods are required, applications will be made using crack and crevice and spot treatment methodologies only. Care will be taken not to contaminate any working surfaces.

ANTS

Surveillance Methods & Frequency: Inspections will be performed at least monthly during which Pestmaster technicians

3. A visual inspection of the location will be made to identify potential sources of sustenance and entry.

Control Methods: Exclusion will be the primary method of control. Once a point of entry has been identified it will be sealed using caulk, concrete patch, or other sealant capable of preventing access to ants.

Recommendations for sanitation will be made after every inspection. It is the responsibility of the staff to perform all sanitation procedures. Removal of all food, water, and harborage sources are key components of sanitation and are necessary to maintain effective control of pest populations.

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Proprietary Information- This information has been submitted in confidence and may contain trade secrets and / or privileged information that shall not be used or disclosed. This information is for evaluation purposes only for the current solicitation involved.

Physical removal of ants will be accomplished by utilizing a vacuum. The use of gel baits, such as Advion, and bait stations will be used only if exclusion, sanitation, and physical removal procedures have proven ineffective. The use of liquid insecticides will be used only in the event of severe and persistent infestation. When such methods are required, applications will be made using crack & crevice and spot treatment methodologies only. Care will be taken not to contaminate any working surfaces.

SPIDERS

Surveillance Methods & Frequency: Inspections will be performed at least monthly during which Pestmaster technicians

3. A visual inspection of the location will be made to identify the presence of spiders.

Control Methods: Physical removal will be the primary method of control. Physical removal of spiders will be accomplished by utilizing a vacuum. The use of liquid insecticides will be used only in the event of severe and persistent infestation. When such methods are required, applications will be made using crack & crevice and spot treatment methodologies only. Care will be taken not to contaminate any working surfaces.

BEE, WASP, HORNET, AND STINGING ARTHROPOD CONTROL

Integrated Pest Management techniques may be used in some situations by removing nests or improving sanitation, which will remove food sources. In other cases, the key to effective control is with a product such as Wasp Freeze, which will provide a quick „knock down‟ of the infestation. We may use traps which have pheromones inside. These swarm traps will be inspected on a regular basis. When bees are swarming, they are looking for a place to nest and are attracted to these swarm nests. Evidence of swarming activity will then initiate control measures.

As part of our regular inspections on all areas, we will identify nests that are being constructed and will remove those as part of our IPM services. Stinging arthropod control will be an important area for Pestmaster Services to provide a proactive control strategy. Traps and nest removal are the methods we use for control of these and other types of stinging arthropods. Pestmaster Services has discovered that a simple soap and water solution effectively kills bees.

STORED PRODUCT PEST CONTROL

There are a variety of stored product pests from beetles to moths, including saw-tooth grain beetle, red/confused flour beetles, trogoderma, beetles, and grain moths. Again, identification is crucial in choosing the best course of action. There are many pheromones that are specific to the type of pest to be controlled, and we will use these to catch and identify the pest. Pestmaster will again employ IPM strategies and approaches to control the pests. This may include various non-pesticide approaches, as well as green strategies that are effective for stored product pests.

RODENTS

Surveillance Methods & Frequency: Inspections will be performed at least monthly during which Pestmaster technicians

3. A visual inspection of the location will be made to identify damage, droppings, and rub marks caused by rodents.

Control Methods: Exclusion will be the primary method of control. Any openings ¼ inch or larger found during routine inspections will be sealed to prevent rodent entry. Recommendations for sanitation will be made after every inspection.

It is the responsibility of the staff to perform all sanitation procedures. Removal of all food, water, and harborage sources are key components of sanitation and are necessary to maintain effective control of pest populations.

Trapping methods, such as glue boards, live traps, and snap traps, will be used if a rodent infestation is identified during routine inspections. Should an infestation prove to be severe enough or trapping procedures prove to be insufficient, the use of approved rodenticides may be authorized; provided that such rodenticides are secured in locked bait boxes.

Proprietary Information- This information has been submitted in confidence and may contain trade secrets and / or privileged information that shall not be used or disclosed. This information is for evaluation purposes only for the current solicitation involved.

FLIES AND MOTHS

Control of flying insects includes the house-fly, filth fly, moths, etc.

Surveillance Methods & Frequency: Inspections will be performed at least monthly during which Pestmaster technicians

2. All installed Vector Fly Lights will be physically inspected.

3. A visual inspection of the location will be made to identify potential sources of sustenance and harborage.

Control Methods: Sanitation will be the primary method of control. Recommendations for sanitation will be made after every inspection. It is the responsibility of the staff to perform all sanitation procedures. Removal of all food, water, and harborage sources are key components of sanitation and are necessary to gain and maintain effective control of pest populations.

One method of control is to use discrete placement of our fly lights throughout facilities. The use of liquid insecticides will be used only in the event of a severe and persistent infestation. When such methods are required, applications will be made using crack & crevice and spot treatment methodologies only. Care will be taken not to contaminate any working surfaces.

TERMITE AND WOOD DESTROYING ORGANISMS

Surveillance Methods & Frequency: Inspections will be performed at least monthly during which Pestmaster technicians

3. A visual inspection of the location will be made to identify type of termite and extent of infestation.

If, upon inspection, it is determined that termites are present, the technician will treat for such pests in a manner that is in accordance with the type of termite and the extent of the infestation, and all such treatments shall be done according to industry-standard IPM protocols.

QUALITY CONTROL PLAN OVERVIEW

Our Quality Control Program will work to ensure that the contract requirements are met or exceeded by Pestmaster

Services. The service technician‟s phone number as well as the company‟s contact information is available to the COR for notification of any concerns. The company‟s contact information is available for any concerns regarding the technician. All personnel concerns will be reviewed by a supervisor at least one management level above the person involved and appropriate action including warning(s) and/or termination will be taken. An employee‟s undesirable performance, such as not practicing IPM methods or poor service, will not be tolerated. Depending on the severity of the infraction, immediate termination may be enacted.

Either the lead Customer Service Representative or the Quality Control Representative will randomly call facility managers to perform quality control surveys. They will use a “QC Form” that request answers to a number of questions.

These will include questions on:

Neatness of Technicians

Timeliness

Procedures used (IPM)

Request Suggestions to Improve our Services.

Service logs will be filled out and the success of the procedures used will be evaluated. If a review of the service logs or

QC calls document performance concerns or poor pest control results, we will immediately dispatch technicians to correct deficiencies, at no extra charge to the government. Service logs are available for review by the client.

Proprietary Information- This information has been submitted in confidence and may contain trade secrets and / or privileged information that shall not be used or disclosed. This information is for evaluation purposes only for the current solicitation involved.

Weekly reviews of service vehicles are mandatory to ensure that the vehicles are clean, maintenance is up to date, spill kits are in place, and that the technician has MSDS sheets for all chemicals on the vehicle.

REQUIRED CONTRACTOR REPORTING

After each service (scheduled or non-scheduled) contractor personnel will complete documentation, including, but not limited to:

a. The name and address of the individual who applied the pesticide.

b. The location, by building and room number, where each pesticide was applied.

c. The pest or pests against which the pesticide was applied.

d. The date and time of application.

e. The brand name of the pesticide applied.

f. The name of the pesticide manufacturer or the federal environmental protection agency registration number of the pesticide.

g. The rate of application or amount of the pesticide applied and the total area treated.

At the end of each service, our technician will provide the above documentation to the appropriate staff via email notification. The technician will also ensure that the designated person(s) at each location sign and and receive a copy of our Inspection Report for that location showing that service has been completed and indicating any issues or concerns that our technician may have encountered.

Of special note: Any and all applications will be “green” materials. EXEMPT and “Reduced Risk” pesticides will be the primary materials used, with only occasional and specific use of “Caution” materials. “Warning” labeled materials will rarely be utilized, and even more rarely would there ever be the use of a “Danger” labeled material.

Pestmaster understands we are responsible for supplying, completing, and submitting all reports required or requested by

Federal, State, or local ordinances which pertain to any duties contained in this contract. All IPM services performed during the work shift will be documented. Pestmaster will supply, complete, and submit these reports to the COR or designee.

DEDICATION TO SAFETY

A key component to any service program is safety to the staff and patrons of both the client‟s facility and Pestmaster

Services. We are proud to say we have not had an OSHA violation or reportable chemical spill in our 37 year history. We are serious about safety and our record proves it. Pestmaster technicians are fully trained in the operation of all equipment they use and in the proper application of any materials used.

PROVEN ABILITY TO PROVIDE REQUIRED SERVICES

Pestmaster Services has more than 40 years of experience providing services to all types of government facilities, including small and large hospitals, clinics, office buildings, schools, and public utilities. We encourage you to contact our references provided herein to discuss the quality of our work under the current contracts.

Pestmaster Services has the specific experience and knowledge required to properly service all of the facilities ASPC-

Winslow and Winslow Apache Unit. We have a proven record of success in the State of Arizona, not only with the unique pest issues in that State, but also in working within facilities such as ASPC-Winslow, with their unique needs and requirements.

SERVICE DELIVERY AND TIME SCHEDULE

Pestmaster will furnish all labor, equipment, supplies, parts, supervision, management, and transportation necessary to perform Integrated Pest Management (IPM) services (interior and exterior) in accordance with specifications, terms, and conditions of the contract. The Pestmaster plan will provide a comprehensive approach to pest management, but at the same time, will not needlessly apply pesticides. For this reason, we will implement an IPM plan to service the Prison

Proprietary Information- This information has been submitted in confidence and may contain trade secrets and / or privileged information that shall not be used or disclosed. This information is for evaluation purposes only for the current solicitation involved.

locations, with a “Pest Siting Log” book at key areas where pest control requests can be logged and responded to by our service technicians.

All locations will be serviced at least once each month per the terms of the Scope of Work. Our technicians are already in the Winslow area several weeks each month servicing our existing accounts at the Hopi Health Center, Pinon Health

Center, Pinon Residential Quarters, and DES locations in Chinle and Winslow. This means we can be flexible in setting a schedule that works best for you. It also means that the response time for and handling of emergencies will be faster and more consistent than our competitors.

We will have one technician whose primary responsibility will be to service ASPC-Winslow and Apache Unit. In addition, we will have at least two other qualified technicians close by who will be available to assist with emergency call outs, assist the primary technician as needed, or to handle any or all of the services in the absence of the primary technician for any reason.

The primary and backup technicians will be available by cell, text, and email at all times; provided cell service is available in the area. Should you be unable to reach the technicians due to lack of cell service, the office staff is available

24 hours day, 7 days a week, by cell, text, and email. In addition, yourstaff will be given the names and contact information for several other Pestmaster employees who can be reached in the event of an emergency. These contacts are also included previously in this Proposal under the section entitled "Emergency

Situations". You will never be without the ability to talk to a "warm body" if you have a question or concern.