Section J-4 LABOR CATEGORIES.pdf

DTFAWA-17-R-00018

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ATTACHMENT J-4

LIST OF APPLICABLE LABOR CATEGORIES

A description of the duties and functions for some of the labor categories utilized in the CMC III contract is set forth below, along with minimum requirements. For each labor category below, the minimum requirements are provided within one of the following areas:

(1) Minimum education requirements.

(2) Minimum years of general experience in specified skill area(s).

(3) Minimum years of specialized experience related to the particular skill category.

(4) Other minimum requirements.

Equivalent experience/Degree Exception – Two years of relevant experience may be substituted for each year of educational experience. For example, a 4-year degree requirement may be substituted with eight years of relevant job experience. HVAC and mechanical experience is not considered relevant security substitution. Substitution of experience must be current and relevant to be considered a proper substitution.

Minimum Requirements

Where the FAA has delineated minimum requirements and personnel qualifications for labor categories, the FAA reserves the right to alter, modify, and/or waive any minimum requirements/qualifications within any labor category on a case-by-case basis if determined to be in the best interest of the Government and the Government receives due consideration for such waiver.

Labor Categories

The following labor categories include the Offeror's Program Manager, Security Systems Specialist – Senior, Electronics Technician Senior, Perimeter Intrusion Detection Repair Technician and Subject Matter Expert, Data Entry Clerk, Call Center Technician, Administrative Support, Logistics Specialist, Program Control Specialist, and Program Management Specialist.

Such personnel will interface directly with FAA personnel as necessary.

1. Program Manager

Requirements:

Successful completion of a full four-year curriculum, from an accredited college or university resulting in a bachelor's degree in of engineering, business, architecture, or science. The FAA will accept Engineer-In-Training Examination (EIT) or Professional Engineer (PE) Certifications in lieu of the Bachelor's degree. The Program Manager must be able to obtain a SECRET security clearance and begin the application process within 60 days of contract award.

A minimum of seven years of progressive general engineering-related management experience in construction, installation, integration, testing and maintenance of complex electronics equipment is required. In addition to the seven years general experience, at least five years of specialized experience is required in the direct supervision and management of projects, which included

J-4 Page-2 construction, installation, testing, integration, and maintenance of complex systems and subsystems. These five years of specialized experience include at least a 2-year period of experience managing large government technical contracts, projects involving subordinate groups of at least 25 persons.

Duties and Functions:

The Program Manager manages a large maintenance program and serves as the contractor's authorized interface with the Government Contracting Officer (CO), the Contracting Officer's Representative (COR), Government management personnel and customer agency representatives. The Program Manager is responsible for:

• Formulating and enforcing work standards

• Assigning contractor schedules

• Reviewing work discrepancies

• Supervising contractor personnel

• Communicating policies, purposes, and goals of the organization to subordinates

• Establishing and maintaining technical and financial reports

• Maintaining client contacts to ensure conformity to all contractual obligations

• Ensuring the development, maintenance, and implementation of the maintenance program and required management plans

The Program Manager is responsible for overall management of the corrective maintenance program for facilities in the area covered. These facilities and/or systems are located at numerous sites throughout the FAA regions. The maintenance program for these facilities and/or systems will assure that operation of security systems is reliable and failures are corrected in the time limits specified. The Program Manager must establish procedures and controls to ensure that all aspects of the maintenance programs are completed in accordance within agreed-to standards and schedules. The Program Manager is responsible for the overall contract performance and must not serve in any other capacity under this contract.

2. Security Systems Specialist - Senior

Requirements:

The Security Systems Specialist must have a Bachelor’s degree in a related field or equivalent experience. The Security Systems Specialist must be able to obtain a SECRET security clearance and begin the application process within 60 days of contract award.

The Security Systems Specialist must have a minimum of ten years demonstrated experience three of which shall be within the last five years in systems security design or maintenance, analysis, policy, and implementation.

The Security Systems Specialist must have certifications in the core access control systems deployed as a part of the standard configuration (equivalent to P2000 Configuration, Operation and Maintenance Course #4002 and Security Field Controllers Configuration and Maintenance #4203 classes identified in Johnson Controls Training Institute Training Catalog 2017) within six months of contract award or first available date by JCI Training Institute. The Security Systems Specialist must also have additional certifications appropriate to the security equipment to be serviced (i.e., Endura, CISCO, FFT).

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Duties and Functions:

The Security Systems Specialist serves as security design and analysis analyst expert on complex assignments, to include reviews where security assessments are required acts as the expert in security system design and installations. The Specialist provides advice, counsel, and opinions on a wide variety of matters pertaining to security systems operations and systems management.

The Specialist will have extensive customer contact and may perform review services including but are not limited to the following areas:

• Security planning

• Operational security controls

• Physical security

• System performance analysis

3. Electronics Technician Senior

Requirements:

Successful completion an Associate's degree in a technical related field or equivalent related experience, and knowledge of OSHA general safety standards and the proper care and usage of Personal Protective Equipment (PPE)

A minimum of eight years of experience in installation, troubleshooting, and wiring of electrical/electronic equipment is required.

Duties and Functions:

Performs a variety of in-depth technical functions required in the maintenance and repair of security equipment and systems. Involved in troubleshooting, replacing components and wiring circuits; repairing electronic equipment; and taking test readings using common instruments such as digital multi-meters, signal generators, semiconductor testers, curve tracers and oscilloscopes.

Work requires knowledge of basic and advanced electrical and electronic principles as they pertain to security systems and equipment installed at facilities; the ability to understand and follow technical guidance such as circuitry and layouts where available; the ability to locate, repair or replace equipment as required; the ability to troubleshoot complex security systems, hardware and software; the ability to independently assess and resolve security system problems;

the ability to configure computers, communications devices and peripheral equipment; ability to provide in-depth technical assistance to other technicians when called upon to assist in corrective maintenance and restoration activities.

4. Perimeter Intrusion Detection Repair Technician and Subject Matter Expert

Requirements:

The Perimeter Intrusion Detection Repair Technician and Subject Matter Expert must have a Bachelor’s degree in a related field or equivalent experience.

A minimum of five years demonstrated experience within the last three years in maintenance, repairing, trouble-shooting, or installation of perimeter intrusion detection system security equipment listed as approved equipment (Attachment J-2A) for the FAA Security System Design and Integration (SSDI) contract.

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Duties and Functions:

Performs a variety of in-depth technical functions required in the maintenance and repair of Perimeter Intrusion Detection (PIDS) security equipment listed as a FAA Security Systems Design and Installation Contract (SSDI) approved system. Involved in troubleshooting, replacing components and wiring circuits; repairing electronic equipment; and taking test readings using common instruments such as digital multi-meters, signal generators, semiconductor testers, curve tracers, oscilloscopes, OTDR, laser source and detectors. Work requires knowledge of basic and advanced electrical and electronic principles as they pertain to maintenance of security equipment installed at FAA staffed facilities; the ability to understand and follow technical guidance such as circuitry and layouts where available; the ability to locate, repair or replace PIDS equipment as required; the ability to troubleshoot complex PIDS security systems, hardware and software; the ability to independently assess and resolve security system problems;

the ability to configure computers, communications devices and peripheral equipment; ability to provide in-depth technical assistance to other technicians when called upon to assist in corrective maintenance and restoration activities.

7. Call Center Technician

Requirements:

Successful completion of college degree (associate or bachelor) with nine years of general administration experience. Each Call Center Technician must have FAA CMC III contract training including, but not limited to existing and updated FAA locations lists, field technician assignments, escalation procedures, and equipment/systems warranty information.

Duties and Functions:

Call Center Technicians operate trouble desk service, dispatch services, and track service results and historical performance for all equipment addressed by the CMC III. They issue Work Orders to dispatched field technicians, as described in the SOW (C.X). Call Center technicians will operate the trouble desk services of a Call Center that is either ISO 9001 registered or certified.

Registrations or certifications must be verified by 3rd party review

8. Administrative Support

Requirements:

Successful completion of high school or GED with two years of general experience.

Duties and Functions:

Perform variety of administrative duties. Responsible for compiling written and graphic technical materials, including system configuration, documentation, studies, reports and other presentation graphics. Ensures compliance with standards of style and format, good usage of English and overall structure and organization of material. Provides administrative support for the development of all deliverables specified in the contract.

9. Logistics Specialist

Requirements:

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A BA/BS degree in Business Administration or related field and four years of experience. In lieu of formal education, at least twelve years of progressive experience in a related field is required.

Logistics Specialist must have broad knowledge of principles, practices, and procedures for operating a warehouse to support corrective maintenance services. Must have a knowledge of components used in physical security systems including computer systems, access control panels, card readers, door sensors, door locks, door strikes, and security cameras (interior, exterior, fixed, PTZ).

Duties and Functions:

The Logistics Specialist analyzes, participates in the development and implementation of the logistic plans affecting the acquisition, distribution, and inventory of repair parts for physical security systems. Monitors inventory and analyzes repair parts requirements and demand rates in order to develop strategies to achieve desired delivery times and repair restoration times.

Identifies sources of supply required under the contract. Locates and procures repair parts as required to support specific repair needs. Identifies or assists in identifying replacement parts for obsolete or discontinued items. Sets up and maintains stock locations in the warehouse.

Coordinates third party repair services and logistics activities with internal/external customers.

Maintains appropriate records and prepares reports.

9. Logistics Specialist