DRAFT Attachment 25 - MARB Past Performance Questionnaire - 20231130.pdf

Controlled Unclassified Information When completed, this document is Source Selection Information IAW FAR 2.101 and 3.104.

U.S. Air Force Solicitation FA466424R0001 Attachment 25: Past-Performance Questionnaire

The 452d Contracting Flight, 452d Air Mobility Wing, March Air Reserve Base, CA, of the United States Air Force Reserve Command (AFRC), is in the process of competitively selecting a source for a Base Operations & Support (BOS) Services program. The Offeror shall provide all personnel, supervision, equipment, tools, materials, supplies, test equipment, and other items and services necessary to accomplish Materiel Management, Ground Transportation and Vehicle Management, Traffic Management, Real Property Maintenance, and Fuels Management on location at March Air Reserve Base in Moreno Valley, CA 92518.

One of the considerations in proposal evaluation is the verification of the Offerors' past performance on contracts or other work efforts which reflect the Offeror's ability to perform on the proposed effort. We depend on information received from organizations such as yours, which have had first-hand experience with the Offeror, for the evaluation of the Offeror's performance on those contracts or work efforts.

Our areas of interest regarding the Offeror are summarized in the enclosed questionnaire. In order to meet the acquisition milestones, we request your written response no later than twenty-five (25) days after the formal (non-draft) solicitation #FA466424R0001 is posted to SAM.gov. This schedule will allow the March Air Reserve Base Past Performance Evaluation Team sufficient time to analyze the data prior to the start of negotiations.

To assist you in preparing your response and expediting your reply, the questionnaire may be filled out electronically and e-mailed to the 452d Contracting Officer @ jon.aaron@us.af.mil. Your completed questionnaire will become a part of the official Source Selection records.

Note: When completed, this document is Source Selection Sensitive and shall remain marked as Controlled Unclassified Information (CUI). Please follow proper procedures when submitting CUI.

Your assistance is greatly appreciated, and your prompt response will be one of the keys to the successful and timely completion of this Source Selection.

JON D. AARON

Contracting Officer 452d Contracting Flight 452d Air Mobility Wing March Air Reserve Base, CA

1 Atch Past Performance Questionnaire http://farsite.hill.af.mil/reghtml/regs/far2afmcfars/fardfars/far/02.htm#P10_602 http://farsite.hill.af.mil/reghtml/regs/far2afmcfars/fardfars/far/03.htm#P41_5836

U.S. Air Force Solicitation FA466424R0001 Attachment 25: Past-Performance Questionnaire

Controlled Unclassified Information Page 2 of 13

Section 1: Contract Identification

A. Contractor (Company/Division): __________________________________________________________

B. Contractor Cage Code: _________________________________________________________________

C. Contract Number: ______________________________

D. Contract Type (e.g., FFP, FPIF, CPIF, CPFF, etc.): __________________________

E. Program Title: ________________________________________________________

F. Brief Program Description: ________________________________________________________________

G. Program Phase (e.g., Engineering & Manufacturing Development (EMD)): __________________________

H. Period of Performance

1. Original Schedule (assuming all options exercised):

Beginning Date _________ through ____________

2. Current Schedule (assuming all options exercised):

Beginning Date _________ through ____________

3. Reason for difference (if applicable):

I. Contract Dollar Value

1. Original maximum contract dollar value (assuming all options exercised): $____________________

2. Current maximum contract dollar value (assuming all options exercised): $ ____________________

3. Reasons for difference between original and current contract dollar value (if applicable):

J. Description of work performed:

☐ No

[Enter text here]

K. Was this a competitively awarded contract? ☐ Yes

L. Contractor’s Role: ☐ Prime Contractor ☐ Subcontractor ☐ Key Personnel

U.S. Air Force Solicitation FA466424R0001 Attachment 25: Past-Performance Questionnaire

Controlled Unclassified Information Page 3 of 13

Section 2: Customer or Agency Identification

A. Customer or agency name: __________________________________________________________________

B. Customer or agency description (if applicable): __________________________________________________

C. Geographic description of services under this contract (i.e., local, nationwide, worldwide, other Commands):

Section 3: Respondent Identification

A. Respondent’s name: ___________________________________________________

B. Respondent’s title: _____________________________________________________

C. Respondent’s phone number / fax number / e-mail address: ________________________________________

D. Respondent’s position (e.g., Program Manager, PCO/ACO, etc.): ___________________________________

E. Length of time (number of years/months) respondent worked on subject contract and description of responsibility/position/role:

F. Other suggested points of contact:

Section 4: Performance Information

In the tables below, indicate your rating for the contractor’s performance by placing an “X” in the appropriate block to the right of each question. Provide supporting information for each response in the space provided. Attach additional pages if more space is needed. The performance rating scale is defined as follows:

[Enter text here]

[Enter text here]

[Enter text here]

U.S. Air Force Solicitation FA466424R0001 Attachment 25: Past-Performance Questionnaire

Controlled Unclassified Information Page 4 of 13

Code Performance Rating

E EXCEPTIONAL – Performance meets contractual requirements and exceeds many requirements to the Government’s benefit. The contractual performance being assessed was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

V VERY GOOD – Performance meets contractual requirements and exceeds some requirements to the Government’s benefit. The contractual performance being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

S SATISFACTORY – Performance meets contractual requirements. The contractual performance being assessed contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

M MARGINAL – Performance does not meet some contractual requirements. The contractual performance being assessed reflects a serious problem for which the contractor has not yet identified corrective actions or the contractor’s proposed actions appear only marginally effective or were not fully implemented.

U UNSATISFACTORY – Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance being assessed contains serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

N/A NOT APPLICABLE – Unable to provide a rating. Contract did not include performance for this aspect, performance was not observed, or information was not available. Do not know.

Technical Performance E V S M U N/A

T1. How effectively did the contractor provide Base Operations Support Services?

T2. How was the quality/integrity of technical data/report preparation efforts?

T3. How adequate/effective was the contractor’s Quality Control Process to identify problems and deficiencies, assess (document deficiencies, trends, and risks), develop, and implement corrective actions, and analyze corrective action effectiveness?

T4. How well did the contractor provide qualified, certified, and licensed personnel to meet contract requirements throughout the life of the contract?

T5. Did the support services involve Materiel Management?

☐ Yes ☐ No

T5a. How many warehouse items did the contractor manage per year?

☐ 5,000-10,000 ☐10,001-20,000 ☐20,001-35,000 ☐35,001+ ☐ N/A

T5b. How effectively did the contractor manage warehouse items?

U.S. Air Force Solicitation F466424R0001 Attachment 25: Past-Performance Questionnaire

Controlled Unclassified Information Page 5 of 13

Technical Performance E V S M U N/A

T5c. How many mobility bags did the contractor process/issue per year?

☐200-400 ☐401-650 ☐651-800 ☐801+ ☐N/A

T5d. How effectively did contractor manage processing and issuing mobility bags?

T5e. How many weapons did the contractor process/issue per year?

☐ 50-100 ☐ 101-250 ☐ 251-500 ☐ 501+ ☐ N/A

T5f. How effectively did contractor manage processing and issuing weapons?

T5g. How effectively did contractor manage All equipment accounts and report delinquent account metrics to required agencies?

T6. Did the support services involve Ground Transportation and Vehicle Maintenance?

☐ Yes ☐ No

T6a. How many vehicles did the contractor perform annual maintenance on?

☐ 25-50 ☐ 51-100 ☐ 101-250 ☐ 251+ ☐ N/A

T6b. How effectively did the contractor manage and perform annual maintenance of a fleet of vehicles?

T6c. How well did the contractor understand and perform processes and procedures required for Ground Transportation and Vehicle Maintenance?

T6d. How effectively did the contractor manage Operator Records and Licensing for Government vehicles?

T7. Did the support services involve Traffic Management Operations?

☐ Yes ☐ No

T7a. How well did the contractor understand and perform processes and procedures required for Traffic Management Operations?

T7b. How many pounds (lbs) of cargo via commercial or military airlift did the contractor manage and process annually?

☐25,000-50,000 ☐50,001-150,000 ☐150,001-250,000 ☐251,001+ ☐N/A

T7c. How effectively did the contractor perform an annual workload (both inbound/outbound) of cargo via commercial and military airlift?

U.S. Air Force Solicitation FA466424R0001 Attachment 25: Past-Performance Questionnaire

Controlled Unclassified Information Page 6 of 13

Technical Performance E V S M U N/A

T7d. How many passengers (inbound/outbound) via commercial or military airlift did the contractor manage annually?

☐ 25-50 ☐ 51-80 ☐ 81-120 ☐ 120+ ☐ N/A

T7e. How effectively did the contractor perform an annual workload both inbound/outbound) of passengers via commercial and military airlift?

T8. Did the support services involve Real Property Maintenance

(RPM)?

☐ Yes ☐ No

T8a. How well did the contractor understand and perform processes and procedures required for RPM? ☐ ☐ ☐ ☐ ☐ ☐

T8b. How well did the contractor manage and perform RPM Preventive Maintenance (PM)?

Number PMs per month?

☐ 0-150 ☐ 151-300 ☐ 301-450 ☐ 451-600 ☐ 601-750 ☐ 751+

T8c. How well did the contractor monitor, manage and prioritize the RPM Corrective Maintenance (CM) program, ensuring work is performed within the specified timeframes identified in the contract?

Number of Work Tasks (work orders, or CM requests) per month?

☐ 0-150 ☐ 151-300 ☐ 301-450 ☐ 451-600 ☐ 601+

T8d. How well did the contractor manage and maintain commercial HVAC systems, (ex. Air Handlers, Chiller Plants, Energy Management and Control Systems (EMCS)?

Number of facilities with HVAC systems maintained annually.

☐ 0-30 ☐ 31-60 ☐ 61-90 ☐ 91-150 ☐ 151+

T8e. How well did contractor maintain pavements to appropriate standards?

Total square yards of pavements maintained annually? ☐ ☐ ☐ ☐ ☐ ☐

☐ 100,000-300,000 ☐ 300,001-600,000 ☐ 600,001-1,000,000 ☐ 1,500,001+

T9. Did the support services involve Fuels Management?

☐ Yes ☐ No

U.S. Air Force Solicitation FA466424R0001 Attachment 25: Past-Performance Questionnaire

Controlled Unclassified Information Page 7 of 13

Technical Performance E V S M U N/A

T9a. How well did the contractor understand and perform processes in FMD data entry, data processing, and work analysis and procedures required for Fuels Maintenance of facilities, systems, vehicles, and equipment on AF forms IAW AFI 23-201?

T9b. How well did the contractor manage fuel operations which include receiving, storing, accounting for, quality control and issuing of over

☐ 500,000 gallons ☐ 750,000 gallons ☐ 1M gallons ☐ 2M+ gallons of fuel annually, to support 20 different types of aircraft?

T9c. How well was the quality surveillance of ALL sampling of AV, petroleum (ground fuels), and cryogenics in Laboratory operations? ☐ ☐ ☐ ☐ ☐ ☐

Technical Support Information: (see Exhibit A to complete and include in packet)

Program Management E V S M U N/A

P1. How effective was overall contract management (including ability to effectively lead, manage, control and deliver on-time)? ☐ ☐ ☐ ☐ ☐ ☐

P2. What is number of personnel the contractor manages at your location?

☐ 1-20 ☐ 21-40 ☐ 41-60 ☐ 60+

P3. How reasonable and cooperative was the contractor when dealing with program staff (including the ability to successfully resolve disagreements/disputes)?

P4. How timely and effectively did the contractor resolve contract problems without extensive customer guidance? ☐ ☐ ☐ ☐ ☐ ☐

P5. How well did the contractor understand/comply with customer objectives and technical requirements? ☐ ☐ ☐ ☐ ☐ ☐

P6. How successfully did the contractor respond to emergency and/or surge situations? ☐ ☐ ☐ ☐ ☐ ☐

P7. How well did the contractor manage quality/effectiveness of subcontracted efforts? ☐ ☐ ☐ ☐ ☐ ☐

P8. How effective was the contractor’s material management (including Government Furnished Property or Material)? ☐ ☐ ☐ ☐ ☐ ☐

P9. During changing, unscheduled, urgent, and surge requirements, how well did the contractor identify and apply cross-utilization and/or contingency plans for one-deep positions?

U.S. Air Force Solicitation FA466424R0001 Attachment 25: Past-Performance Questionnaire

Controlled Unclassified Information Page 8 of 13

Program Management E V S M U N/A

P10. Of what benefit to the customer were contractor proposed alternative methods/processes that reduced cost, improved maintainability or other factors?

P11. To what degree did the contractor implement responsive/flexible processes to improve quality and timeliness of support? ☐ ☐ ☐ ☐ ☐ ☐

Program Management Supporting Information: (see Exhibit B to complete and include in packet)

Transition / Phase-in E V S M U N/A

TP1. How smoothly did the contractor transition resources and personnel? ☐ ☐ ☐ ☐ ☐ ☐

TP2. How effective was the contractor in maintaining continuity of mission support while transitioning/phasing in resources and personnel to support other efforts?

Program Management Supporting Information: (see Exhibit B to complete and include in packet)

Cost Performance E V S M U N/A

C1. How well did the contractor control cost and deliver at the agreed-to price. Describe the reasons for changes to contract value (e.g., scope changes, Government-imposed schedule changes, etc.)?

C2. How successfully did the contractor alert the Government of unforeseen costs before they occurred? ☐ ☐ ☐ ☐ ☐ ☐

C3. How sufficient and timely was the contractor’s cost reporting? ☐ ☐ ☐ ☐ ☐ ☐

C4. How sufficient and timely was the contractor’s cost reporting?

SUPPORTING INFORMATION:

Cost Performance Supporting Information: (see Exhibit C to complete and include in packet)

Government Contracts Only: Was this contract partially or completely terminated for default or convenience, or are there any pending terminations?

☐ Yes ☐ Default ☐ Convenience ☐ Pending Terminations ☐ No

If yes, please explain (e.g., inability to meet cost, performance, or delivery schedules).

[Enter text here]

U.S. Air Force Solicitation FA466424R0001 Attachment 25: Past-Performance Questionnaire

Controlled Unclassified Information Page 9 of 13

Exhibit A: Technical Support Information *Ensure to label responses accordingly, i.e. T1-T9

[Enter text here]

U.S. Air Force Solicitation FA466424R0001 Attachment 25: Past-Performance Questionnaire

Controlled Unclassified Information Page 10 of 13

Exhibit B: Program Management Supporting Information *Ensure to label responses accordingly, i.e. P1-P10

[Enter text here]

[Enter text here]

U.S. Air Force Solicitation FA466424R0001 Attachment 25: Past-Performance Questionnaire

Controlled Unclassified Information Page 11 of 13

Exhibit B: Transition/Phase-In Supporting Information *Ensure to label responses accordingly, i.e. TP1-TP2

[Enter text here]

[Enter text here]

U.S. Air Force Solicitation FA466424R0001 Attachment 25: Past-Performance Questionnaire

Controlled Unclassified Information Page 12 of 13

Exhibit C: Employee Retention Supporting Information *Ensure to label responses accordingly, i.e. E1-E3

Exhibit C: Cost Performance Supporting Information *Ensure to label responses accordingly, i.e. C1-C3

[Enter text here]

[Enter text here]

U.S. Air Force Solicitation FA466424R0001 Attachment 25: Past-Performance

Questionnaire

SECTION 5: GENERAL COMMENT

Given what I know today about the contractor’s ability to execute what he promised in his proposal, I award to him today given that I had a choice.

REMARKS:

Please provide any additional comments concerning this contractor’s performance, as desired.

Respondent’s Signature Date

Thank you for your prompt response and assistance!

Please return this completed questionnaire to:

Mr. Jon D. Aaron Procuring Contracting Officer jon.aaron@us.af.mil

[Enter text here] http://farsite.hill.af.mil/reghtml/regs/far2afmcfars/fardfars/far/02.htm#P10_602 http://farsite.hill.af.mil/reghtml/regs/far2afmcfars/fardfars/far/03.htm#P41_5836 mailto:juan.martinez.82@us.af.mil mailto:cynthia.stephen@us.af.mil

Program Management Supporting Information: (see Exhibit B to complete and include in packet)