DRAFT APPENDIX D CASS FoT PBL LMTD SERVICE AGREEMENT 2023.pdf

Limited Service CASS FoT PBL Appendix D

CASS FoT Performance Based Logistics

Limited Service Level Agreement

Terms and Conditions for Limited CASS FoT PBL (LCASS PBL)

1. SERVICES

a. Commencement and Scope. For the rates in Schedule B for Limited Service, Contractor shall to provide services described herein. Replacement parts shall be provided to locations as specified in each or delivery order. The services shall commence upon the date specified in each individual delivery order. The Contractor shall render services during the period of performance specified in each delivery order. In fulfillment thereof, Contractor shall:

1) Provide "Ready For Issue" (RFI) replacement parts in response to requisitions for

Consolidated Automated Support System (CASS) Family of Testers (FoT) assets identified in contract Performance-Based Statement of Work (PSOW) CASS FoT Item Support List, Appendix A

2) Replacement parts shall be provided on a Non-Interference basis with Full

Service CASS FoT PBL (FCASS PBL), Basic Service CASS FoT PBL (BCASS PBL), and/or Fleet Support Service.

b. Parts and Labor. All repairable parts will be furnished on an exchange basis and will be standard CASS FoT parts, in new or like new condition. Exchanged parts removed from the system become the property of Contractor ("title-out") upon receipt of subject part at the Contractor’s Depot facility. Exchanged parts become the property of the Government ("title-in") upon receipt of subject parts at the Government’s facility. Consumables will be issued against requisitions provided. The Contractor is not responsible for any maintenance of on-site exchanged parts. Parts replaced by modernization efforts, obsolescence upgrades, which are considered non-standard CASS FoT parts and have not been reviewed or analyzed by the CASS FoT Performance Based Logistics (PBL) program team will not be supported.

c. Exclusive Services. The Government acknowledges that this contract gives the

Contractor the exclusive right to provide replacement parts for the stations under contract.

2. SERVICE LIMITATIONS

a. This contract covers standard/routine causes of Equipment malfunction, maintenance and upkeep. Malfunctions/damage caused by the deliberate or negligent acts by Government and/or its contractors, Government’s shipping agent, and failure or inadequacy of electrical, plumbing, air conditioning, or other facility services are not covered under this agreement.

b. In the event the asset is determined to be beyond economical repair, Contractor shall notify the Government by Fax and/or E-Mail for disposition instructions. Beyond economical repair is defined as 75% of the replacement purchase price of the item.

3. RESPONSIBILITIES OF GOVERNMENT AND USERS

a. Prior to the commencement of any service period on specified Equipment, Government and users shall warrant to Contractor that said equipment is in RFI condition. As applicable, the

Government shall provide evidence of RFI condition to the Contractor. via a CASS FoT Self- Test Report (Certificate of Completion).

1) For purposes of this Agreement, RFI condition is verified by successful

Input/Output (I/O) Self Maintenance/ Calibration (SMAT/CAL) execution acknowledged by both parties.

2) Contractor reserves the right to examine the Government's and/or user’s operating environment and the Equipment to ensure its maintainability. Both parties will verify satisfactory facility requirements, current configuration and condition of the particular Equipment.

3) Station asset swapping shall be allowed between covered systems to minimize

Government schedule impacts.

4) Government and/or user is responsible for proper packaging with best commercial practices and shipment of failed asset until asset reaches the contractor’s receiving department. The contractor is responsible for RFI asset until asset is received/signed for by the Government and/or user.

b. The Government and/or user shall notify Contractor of Equipment failure and replacement part requests via a traceable means, i.e. fax, and/or E-mail. The fax and/or E-mail shall consist of a completed Trouble Report.

4. MOVEMENT OF EQUIPMENT

Contractor shall be given fifteen (15) calendar days prior notice in writing before Government relocates any equipment under this Agreement. In the event that the equipment under this Agreement is moved from its location of initial installation and/or reinstallation, Contractor shall proceed diligently under the terms of this Agreement, upon direction and bilateral modification, to provide re-certification services if required to return the equipment to the pre-existing condition.

5. SERVICE PROVIDED

a. Replacement Parts. The Contractor shall ship, upon receipt of Trouble Report, a replacement asset(s), “In Stock” to LCASS FoT PBL customers, within a maximum of 72 hours, excluding weekends. “In stock” represents parts that are available on a non-interference basis with Fleet PBL (Broad Arrow Requisitions only), FCASS FoT PBL, and BCASS FoT PBL. If in any one-month period, more than one “in stock” asset per station is not shipped within the 72 hours, a 10% reduction in the monthly price will be imposed per station affected.

b. Asset Availability. The Contractor shall provide a 30 calendar day asset availability for those assets where replacement parts are not in stock. The 30 calendar day clock, including weekend days, begins upon receipt of the defective asset(s) by the Contractor’s Depot facility.

The 30 calendar day asset availability shall end when a replacement RFI asset is shipped to the activity. Contractor shall determine range and depth of inventory necessary to meet availability requirements.

c. Station Downtime. Though this Limited Service PBL agreement does not require a system availability guarantee, the Contractor should work to ensure the Government and/or users have minimal system downtime. Minimal system downtime is defined as the time that the station is considered not capable of performing required functions.