Customer Satisfaction Survey.pdf
PDF 174 KB Posted
- Attached to
- Janitorial Services for Syracuse, NY ATCT
- Solicitation number
- 697DCK-26-R-00031
About this file
This document is a Customer Satisfaction Survey for Federal Aviation Administration (FAA) Solicitation # 697DCK-26-R-00031. The survey is designed to be completed by a customer of a contractor who is bidding on an FAA contract, with the goal of providing past performance ratings. The survey requires the customer to rate the contractor on four key performance areas: timeliness of services, responsiveness to needs/requests, problem-solving capabilities, and overall service performance. Each area is scored on a 5-point scale from Excellent (5) to Unacceptable (1), with space for additional comments. The survey must be submitted via email directly to the FAA Contracting Specialist at stephanie.pfeiff@faa.gov, with a strict requirement that surveys received from the bidding company will not be accepted.
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Other files
| File | Type | Posted |
|---|---|---|
| 697DCK-26-R-00031 Amendment 0002 jlh.pdf | ||
| 697DCK-26-R-00031 Amendment 0001.pdf | ||
| 697DCK-26-R-00031.pdf | ||
| Contractor Staffing Access Questionnaire.pdf | ||
| J-2 SYR Frequency Chart.xlsx | XLSX spreadsheet | |
| J-1 Janitorial SOW.pdf | ||
| Wage Determination 2015-4163 Rev 31.pdf |
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Text version
Customer Satisfaction Survey Solicitation # 697DCK-26-R-00031
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address: stephanie.pfeiff@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA
Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Name of Company Submitting Proposal____________________________________________
2. Name of Company Providing Survey_______________________________________________
3. Past Performance Contract# referenced for this Survey:______________________________
4. Type of Services Provided:
5. ANNUAL Dollar Amount of the above-referenced Contract___________________________
Name of the Persons (Customer) Submitting this Survey_____________________________________
I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Customer_________________________________ Date________________________
Customer Satisfaction Survey Solicitation # 697DCK-26-R-00031
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address: stephanie.pfeiff@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA
Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
3. How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?
4. Please rate your current level of satisfaction with the overall service performance of this contractor:
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