Customer Satisfaction Survey.pdf
PDF 174 KB Posted
- Solicitation number
- 697DCK-25-R-00273
About this file
The document is a Customer Satisfaction Survey for Federal Aviation Administration (FAA) Solicitation #697DCK-25-R-00273 for Janitorial Services at multiple Nashua, NH locations. The survey is a critical component of the proposal evaluation, requiring offerors to submit at least three Customer Satisfaction Surveys from third-party references for similar janitorial contracts valued at $1M or higher. The survey asks customers to rate the contractor's performance across four key areas: timeliness of services, responsiveness to needs, problem-solving capabilities, and overall service performance, using a 5-point scale from Unacceptable (1) to Excellent (5). Surveys must be submitted directly by the customer to stephanie.pfeiff@faa.gov by 7/8/2025 at 14:00 Eastern Time, and surveys from companies bidding on the proposal will not be accepted.
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Other files
| File | Type | Posted |
|---|---|---|
| 697DCK-25-R-00273 Amendment 1.pdf | ||
| J-6 Proposal Pricing Sheet.pdf | ||
| J-4 CCF Frequency Chart.xlsx | XLSX spreadsheet | |
| Contractor Staffing Access Questionnaire.pdf | ||
| J-3 ARTCC and OSS Frequency Chart.xlsx | XLSX spreadsheet | |
| J-5 ZBW Waste Management SOW.pdf | ||
| J-2 CCF SOW.pdf | ||
| WD 2015-4043 Rev 30.pdf | ||
| J-1 ZBW Janitorial SOW.pdf | ||
| 697DCK-25-R-00273.pdf |
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Text version
Customer Satisfaction Survey Solicitation # 697DCK-25-R-00273
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address: stephanie.pfeiff@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA
Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Name of Company Submitting Proposal____________________________________________
2. Name of Company Providing Survey_______________________________________________
3. Past Performance Contract# referenced for this Survey:______________________________
4. Type of Services Provided:
5. ANNUAL Dollar Amount of the above-referenced Contract___________________________
Name of the Persons (Customer) Submitting this Survey_____________________________________
I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Customer_________________________________ Date________________________
Customer Satisfaction Survey Solicitation # 697DCK-25-R-00273
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address: stephanie.pfeiff@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA
Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
3. How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?
4. Please rate your current level of satisfaction with the overall service performance of this contractor:
File details come from the government source that posted it. Updated .