Customer Satisfaction Survey.pdf
PDF 227 KB Posted
- Solicitation number
- 697DCK-25-R-00079
About this file
This is a Customer Satisfaction Survey (CSS) form for solicitation number 697DCK-25-R-00079, designed to evaluate past performance of contractors bidding on a janitorial services contract for the Philadelphia Air Traffic Control Tower. The survey requires ratings from previous customers on a 5-point scale (Excellent to Unacceptable) across four key performance areas: timeliness of service delivery, responsiveness to needs and complaints, problem-solving capabilities of operations management, and overall service performance satisfaction.
The form must be completed by the company providing the ratings and submitted directly to the FAA Contract Specialist (jennifer.walker-gomez@faa.gov). The survey requires details about the company submitting the proposal, the company completing the survey, contract reference number, types of services provided, and annual contract cost. Notably, surveys received directly from companies bidding on the solicitation will not be accepted, ensuring independent verification of past performance.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| PHL ATCT Square Footage.xlsx | XLSX spreadsheet | |
| 697DCK-25-R-00079 Amend 0001.pdf | ||
| PHL ATCT Janitorial Frequency Chart Worksheet.xlsx | XLSX spreadsheet | |
| Janitorial SOW.pdf | ||
| Contractor Staffing.pdf | ||
| WD 2015-4233 Rev 32 dated Dec 23 2024.pdf | ||
| SIR 697DCK-25-R-00079 PHL Janitorial.pdf |
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Text version
Customer Satisfaction Survey (CSS) Solicitation Number: 697DCK-25-R-00079
Company Submitting Proposal: __________________________________________________________________________________
Name of Company Completing Survey: ___________________________________________________________________________
Name of Person Completing Survey: _____________________________________________________________________________
Past Performance Contract # Referenced for Survey: _________________________________________________________________
Types of Services Provided under Contract: ________________________________________________________________________
Annual Cost of Contract: _______________________________________________________________________________________
I hereby submit the following ratings on behalf of the company named above as they submit a proposal in accordance with the Federal Aviation Administration solicitation listed above.
Signature of Person Completing Survey: _________________________________________ Date: __________________________
Are all services (weekly, bi-weekly, monthly, quarterly, and annually) completed in a timely manner?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How quickly does this Contractor respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the problem-solving capabilities and follow-up of this Contractor’s Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
Please rate your current level of satisfaction with the overall service performance provided by this Contractor.
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
Thank you for completing this survey.
Please email the survey to the FAA Contract Specialist at jennifer.walker-gomez@faa.gov.
The Company providing the ratings must submit this survey directly to FAA Acquisitions.
Any survey received directly from the Company bidding on the solicitation referenced will not be accepted.
Jennifer Walker-Gome Highlight
| Customer Satisfaction Survey CSS: |
| undefined: |
| Name of Company Completing Survey: |
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| Past Performance Contract Referenced for Survey: |
| Types of Services Provided under Contract: |
| Federal Aviation Administration solicitation listed above: |
| Date: |
| Are all services weekly biweekly monthly quarterly and annually completed in a timely manner: |
| Very Good 4: |
| Good 3: |
| Needs Improvement 2: |
| Unacceptable 1: |
| Excellent 5: |
| Comments: |
| How quickly does this Contractor respond to your needs requests or complaints: |
| Very Good 4_2: |
| Good 3_2: |
| Needs Improvement 2_2: |
| Unacceptable 1_2: |
| Excellent 5_2: |
| Comments_2: |
| How would you rate the problemsolving capabilities and followup of this Contractors Operations Management: |
| Very Good 4_3: |
| Good 3_3: |
| Needs Improvement 2_3: |
| Unacceptable 1_3: |
| Excellent 5_3: |
| Comments_3: |
| Please rate your current level of satisfaction with the overall service performance provided by this Contractor: |
| Very Good 4_4: |
| Good 3_4: |
| Needs Improvement 2_4: |
| Unacceptable 1_4: |
| Excellent 5_4: |
| Comments_4: |
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