Customer Satisfaction Survey.docx
DOCX document 13 KB Posted
- Solicitation number
- 697DCK-22-R-00334
About this file
This document includes a customer satisfaction survey and details of a related federal contract opportunity. The customer satisfaction survey is for consolidated janitorial and landscaping services currently provided to facilities in West Palm Beach, FL, and seeks ratings and comments on the contractor's performance, responsiveness, and problem-solving capabilities. The related federal contract opportunity is solicitation number 697DCK-22-R-00334 for combined janitorial and landscaping services at the same West Palm Beach facilities. It will be a firm-fixed price contract for a one-year base period and four option years, with a tiered small business evaluation preference and a deadline of August 19 for returned customer surveys to be considered in the evaluation. The solicitation is issued by the Department of Transportation Federal Aviation Administration Southwestern Region.
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Other files
| File | Type | Posted |
|---|---|---|
| Combined SOW amendment 0002.pdf | ||
| 697DCK-22-R-00334 amendment 0001.pdf | ||
| Vendor questions and answers.docx | DOCX document | |
| 697DCK-22-R-00334.pdf | ||
| Level 2 Cleaning Checklist - PBI ATCT.xlsx | XLSX spreadsheet | |
| Site visit registration and procurement schedule.docx | DOCX document | |
| Form-Contractor Staffing Access Questionnaire.docx | DOCX document | |
| Combined SOW 7-11-22.pdf | ||
| WD 2015-4573 Palm Beach cty Rev.18 03-15-22.pdf |
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Text version
RFO # 697DCK-22-R-00334: Consolidated Janitorial and Landscaping Services for West Palm Beach, FL facilities Performance Customer Satisfaction Survey Date: 7/20/22
_________________________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of our evaluations process requires information on the firm’s past performance. Your input is important to us please send by Friday, August 19 for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate your current level of satisfaction with the overall service performance of this contractor:
______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)
______Unacceptable (1)
Comments: ______________________________________________________________________
How quickly does this contractor respond to your needs, requests, or complaints?
______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)
______Unacceptable (1)
Comments: ______________________________________________________________________
How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?
______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)
______Unacceptable (1)
Comments: ______________________________________________________________________
Would you be pleased to see this contractor awarded another contract at your facility for the same service?
_______Yes _______ No
Comments: ______________________________________________________________________
Organization Name: ________________________________________ Date: __________________
Contact: _________________________________________________
Phone #: ________________________________________________
File details come from the government source that posted it. Updated .