Customer Satisfaction Survey - 697DCK-24-R-00471.pdf
PDF 377 KB Posted
- Solicitation number
- 697DCK-24-R-00471
About this file
This document is a Customer Satisfaction Survey for a Federal Aviation Administration solicitation, Solicitation Number 697DCK-24-R-00471, for Grounds Maintenance, Snow Removal and Sanding Services at the Denver Air Route Traffic Center and Jr Jets Child Development Center in Longmont, Colorado. The survey requests the customer's level of satisfaction with the contractor's overall service performance, responsiveness, problem-solving capabilities, and on-site employee performance. The survey responses are required by a specific date and time for inclusion in the contractor's past performance evaluation. The resulting contract will be a Firm-Fixed Price Contract. The solicitation is set aside for small businesses under NAICS code 561730 - Landscape Care and Maintenance Services. A site visit is scheduled for August 20, 2024, and questions must be submitted by August 28, 2024, with responses provided by September 5, 2024. Proposals are due by September 12, 2024.
View the file
Other files
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Customer Satisfaction Survey
697DCK-24-R-00471
Date:___________
________________________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of the evaluation process requires information on the firm’s past performance.
Your input is important to us and responses are required by _________________ (date & time) for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate your current level of satisfaction with the overall service performance:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How quickly do we respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the problem solving capabilities and follow-up of our Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the performance of our on-site employees providing various services for your facility?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
Organization Name:_______________________________________________ Date:________________________
Contact:________________________________________________________
Phone #:________________________________________________________
Thank you for completing this survey.
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND
EMAILED DIRECTLY BY THE CUSTOMER REFERENCE TO:
noemi.edwards@faa.gov and karen.ctr.mcivor@faa.gov
File details come from the government source that posted it. Updated .