Cover_Letter_VoIP.pdf

This document is a cover letter from the City of Cleveland's Department of Public Utilities (DPU) soliciting proposals for Voice over Internet Protocol (VoIP) and Call Center Managed Services. The Request for Proposal (RFP) is issued for qualified information technology firms to provide consulting services supporting DPU's technological infrastructure. A Pre-Proposal Conference is scheduled for May 2, 2025, at 10:00 A.M. ET via Microsoft Teams, with proposals due by 12:00 P.M. on May 23, 2025, through the OpenGov web portal. The last day for submitting questions is May 15, 2025, and attendance at the pre-proposal conference is encouraged but not mandatory.

The City of Cleveland reserves the right to reject any proposals or portions thereof, waive irregularities, and modify the RFP as needed. Consultants will be expected to work directly with DPU-IT staff to implement VoIP and Call Center Managed Services. The RFP documents can be accessed through the OpenGov web portal at https://secure.procurenow.com/portal/cleveland, with interested parties directed to submit any questions through the Questions & Answers tab on the web portal.