Appendix_B_Fee_Tables.pdf

PDF 263 KB Posted

Attached to
VoIP and Call Center Systems Managed Services
Solicitation number
2025-RFP-088
Issued by
Cuyahoga County, Ohio

About this file

Written by GovTribe AI ·

This document is an Appendix B fee proposal for VoIP and Call Center Managed Services for the City of Cleveland's Department of Public Utilities (DPU), covering Group A (VoIP Services) and Group B (Call Center Services) for an initial year and four option years. The proposal provides a detailed fee structure for various technical roles and service levels, including Tier II and Tier III Support, Proactive Maintenance, Upgrades and Patches, Advanced Scripting, Fault Monitoring, Project Management, and Change Management. Each year's table allows for a monthly managed services fee and additional hourly rates for specific roles such as CCNA Collaboration, CCNP Network Security Engineer, Cisco Webex Contact Center Expert, and Project Managers, with each role allocated 150 estimated hours.

The fee proposal includes a comprehensive pricing matrix with placeholders for monthly and yearly fees, as well as a breakdown of anticipated VoIP and Call Center roles with corresponding hourly rates. The tables are designed to capture both the standard monthly managed services fee and additional services that fall outside the standard monthly fee. Each year's table follows an identical structure, providing flexibility for potential price adjustments or service modifications over the contract's five-year potential duration. The proposal allows for a "Suggested Role (Optional)" entry, indicating openness to customization. All roles are consistently priced at 150 hours, with empty fields for hourly rates and total fees, suggesting that the proposing vendor would fill in these specifics during the actual bidding process.

View the file

Other files

File Type Posted
VoIP_and_Call_Center_Systems_Managed_Services_(Addendum_#4_Revision).pdf PDF
VoIP_and_Call_Center_Systems_Managed_Services_(Addendum_#2_Revision).pdf PDF
1431-2019_Manage_VoIP_System,_Call_Center.pdf PDF
Appendix_D_Sample_Agreement.pdf PDF
DPU_Reimbursables_Policy_2025_revised.pdf PDF
Appendix_A_Fee_Proposal_Instructions.pdf PDF
Cover_Letter_VoIP.pdf PDF

On GovTribe

Work with this file

  • Download the original file
  • Contacts named in this file
  • Similar government files
  • Ask GovTribe AI about this file
Try for free Login

Text version

The file's text, extracted by GovTribe without its formatting.

APPENDIX B

DPU - VoIP MANAGED SERVICES FEE PROPOSAL

GROUP A – YEAR 1

Name of Proposer ______________________________

Signature: ____________________________________

Date: ________________________________________

MONTHLY MANAGED SERVICES FEE TABLE

As listed in the Scope of Services: Tier II Support , Tier III Support, Proactive Maintenance Including Upgrades and Patches, Advanced Scripting, Fault Monitoring, Project Management, Change Management, Related Services and Projects

MONTHLY FEE $ YEARLY FEE (Monthly X 12 Months) $

For services that fall outside of monthly managed fee listed above:

VoIP Anticipated Roles Estimated Hours

Hourly Rate Total

CCNA Collaboration 150 $ $

CCNA Data Center 150 $ $

CCNP Network Security Engineer 150 $ $

CCNP Security 150 $ $

CCNP Routing & Switching 150 $ $

CCNP Data Center 150 $ $

CCNP Cloud 150 $ $

CCNP Design 150 $ $

CCNP Data Center 150 $ $

CCNP Collaboration 150

CCIE Collaboration 150 $ $

CCIE Data Center 150 $ $

Call Center Admin 150 $ $

Cisco Webex Contact Center Expert 150 $ $

WFO Engineer 150 $ $

WFO Product Specialist 150 $ $

WFO Consultant 150 $ $

Network Engineer 150 $ $

System Analyst 150 $ $

Project Coordinator 150 $ $

Project Manager 150 $ $

Suggested Role (Optional) 150

TOTAL YEARLY FEE $

REIMBURSABLES YEARLY ESTIMATED FEE $

TOTAL YEAR 1 MANAGED, HOURLY, REIMBURSABLES $

GROUP A – OPTION YEAR 1

Including Upgrades and Patches, Advanced Scripting, Fault Monitoring, Project Management, Change Management, Related Services and Projects

MONTHLY FEE $ YEARLY FEE (Monthly X 12 Months) $

For services that fall outside of monthly managed fee listed above:

VoIP Anticipated Roles Hours Hourly Rate Total

CCNA Collaboration 150 $ $

CCNA Data Center 150 $ $

CCNP Network Security Engineer 150 $ $

CCNP Security 150 $ $

CCNP Routing & Switching 150 $ $

CCNP Data Center 150 $ $

CCNP Cloud 150 $ $

CCNP Design 150 $ $

CCIE Data Center 150 $ $

Call Center Admin 150 $ $

Cisco Webex Contact Center Expert 150 $ $

WFO Engineer 150 $ $

WFO Product Specialist 150 $ $

WFO Consultant 150 $ $

Network Engineer 150 $ $

System Analyst 150 $ $

Project Coordinator 150 $ $

OPTION YEAR 1 MANAGED, HOURLY, REIMBURSABLES $

GROUP A – OPTION YEAR 2

Including Upgrades and Patches, Advanced Scripting, Fault Monitoring, Project Management, Change Management, Related Services and Projects

MONTHLY FEE $ YEARLY FEE (Monthly X 12 Months) $

For services that fall outside of monthly managed fee listed above:

VoIP Anticipated Roles Hours Hourly Rate Total

CCNA Collaboration 150 $ $

CCNA Data Center 150 $ $

CCNP Network Security Engineer 150 $ $

CCNP Security 150 $ $

CCNP Routing & Switching 150 $ $

CCNP Data Center 150 $ $

CCNP Cloud 150 $ $

CCNP Design 150 $ $

CCIE Data Center 150 $ $

Call Center Admin 150 $ $

Cisco Webex Contact Center Expert 150 $ $

WFO Engineer 150 $ $

WFO Product Specialist 150 $ $

WFO Consultant 150 $ $

Network Engineer 150 $ $

System Analyst 150 $ $

Project Coordinator 150 $ $

OPTION YEAR 2 MANAGED, HOURLY, REIMBURSABLES $

GROUP A – OPTION YEAR 3

Including Upgrades and Patches, Advanced Scripting, Fault Monitoring, Project Management, Change Management, Related Services and Projects

MONTHLY FEE $ YEARLY FEE (Monthly X 12 Months) $

For services that fall outside of monthly managed fee listed above:

VoIP Anticipated Roles Hours Hourly Rate Total

CCNA Collaboration 150 $ $

CCNA Data Center 150 $ $

CCNP Network Security Engineer 150 $ $

CCNP Security 150 $ $

CCNP Routing & Switching 150 $ $

CCNP Data Center 150 $ $

CCNP Cloud 150 $ $

CCNP Design 150 $ $

CCIE Data Center 150 $ $

Call Center Admin 150 $ $

Cisco Webex Contact Center Expert 150 $ $

WFO Engineer 150 $ $

WFO Product Specialist 150 $ $

WFO Consultant 150 $ $

Network Engineer 150 $ $

System Analyst 150 $ $

Project Coordinator 150 $ $

OPTION YEAR 3 MANAGED, HOURLY, REIMBURSABLES $

GROUP A – OPTION YEAR 4

Including Upgrades and Patches, Advanced Scripting, Fault Monitoring, Project Management, Change Management, Related Services and Projects

MONTHLY FEE $ YEARLY FEE (Monthly X 12 Months) $

For services that fall outside of monthly managed fee listed above:

VoIP Anticipated Roles Hours Hourly Rate Total

CCNA Collaboration 150 $ $

CCNA Data Center 150 $ $

CCNP Network Security Engineer 150 $ $

CCNP Security 150 $ $

CCNP Routing & Switching 150 $ $

CCNP Data Center 150 $ $

CCNP Cloud 150 $ $

CCNP Design 150 $ $

CCIE Data Center 150 $ $

Call Center Admin 150 $ $

Cisco Webex Contact Center Expert 150 $ $

WFO Engineer 150 $ $

WFO Product Specialist 150 $ $

WFO Consultant 150 $ $

Network Engineer 150 $ $

System Analyst 150 $ $

Project Coordinator 150 $ $

OPTION YEAR 4 MANAGED, HOURLY, REIMBURSABLES $

DPU – CALL CENTER MANAGED SERVICES FEE PROPOSAL

GROUP B – YEAR 1

Including Upgrades and Patches, Advanced Scripting, Fault Monitoring, Project Management, Change Management, Related Services and Projects

MONTHLY FEE $ YEARLY FEE (Monthly X 12 Months) $

For services that fall outside of monthly managed fee listed above:

Call Center Anticipated Roles Estimated Hours

Hourly Rate Total

CCNA Collaboration 150 $ $

CCNA Data Center 150 $ $

CCNP Network Security Engineer 150 $ $

CCNP Security 150 $ $

CCNP Routing & Switching 150 $ $

CCNP Data Center 150 $ $

CCNP Cloud 150 $ $

CCNP Design 150 $ $

CCIE Data Center 150 $ $

Call Center Admin 150 $ $

Cisco Webex Contact Center Expert 150 $ $

WFO Engineer 150 $ $

WFO Product Specialist 150 $ $

WFO Consultant 150 $ $

Network Engineer 150 $ $

System Analyst 150 $ $

Project Coordinator 150 $ $

TOTAL YEAR 1 MANAGED, HOURLY, REIMBURSABLES $

GROUP B – OPTION YEAR 1

Including Upgrades and Patches, Advanced Scripting, Fault Monitoring, Project Management, Change Management, Related Services and Projects

MONTHLY FEE $ YEARLY FEE (Monthly X 12 Months) $

For services that fall outside of monthly managed fee listed above:

Call Center Anticipated Roles Hours Hourly Rate Total

CCNA Collaboration 150 $ $

CCNA Data Center 150 $ $

CCNP Network Security Engineer 150 $ $

CCNP Security 150 $ $

CCNP Routing & Switching 150 $ $

CCNP Data Center 150 $ $

CCNP Cloud 150 $ $

CCNP Design 150 $ $

CCIE Data Center 150 $ $

Call Center Admin 150 $ $

Cisco Webex Contact Center Expert 150 $ $

WFO Engineer 150 $ $

WFO Product Specialist 150 $ $

WFO Consultant 150 $ $

Network Engineer 150 $ $

System Analyst 150 $ $

Project Coordinator 150 $ $

OPTION YEAR 1 MANAGED, HOURLY, REIMBURSABLES $

GROUP B – OPTION YEAR 2

Including Upgrades and Patches, Advanced Scripting, Fault Monitoring, Project Management, Change Management, Related Services and Projects

MONTHLY FEE $ YEARLY FEE (Monthly X 12 Months) $

For services that fall outside of monthly managed fee listed above:

Call Center Anticipated Roles Hours Hourly Rate Total

CCNA Collaboration 150 $ $

CCNA Data Center 150 $ $

CCNP Network Security Engineer 150 $ $

CCNP Security 150 $ $

CCNP Routing & Switching 150 $ $

CCNP Data Center 150 $ $

CCNP Cloud 150 $ $

CCNP Design 150 $ $

CCIE Data Center 150 $ $

Call Center Admin 150 $ $

Cisco Webex Contact Center Expert 150 $ $

WFO Engineer 150 $ $

WFO Product Specialist 150 $ $

WFO Consultant 150 $ $

Network Engineer 150 $ $

System Analyst 150 $ $

Project Coordinator 150 $ $

OPTION YEAR 2 MANAGED, HOURLY, REIMBURSABLES $

GROUP B – OPTION YEAR 3

Including Upgrades and Patches, Advanced Scripting, Fault Monitoring, Project Management, Change Management, Related Services and Projects

MONTHLY FEE $ YEARLY FEE (Monthly X 12 Months) $

For services that fall outside of monthly managed fee listed above:

Call Center Anticipated Roles Hours Hourly Rate Total

CCNA Collaboration 150 $ $

CCNA Data Center 150 $ $

CCNP Network Security Engineer 150 $ $

CCNP Security 150 $ $

CCNP Routing & Switching 150 $ $

CCNP Data Center 150 $ $

CCNP Cloud 150 $ $

CCNP Design 150 $ $

CCIE Data Center 150 $ $

Call Center Admin 150 $ $

Cisco Webex Contact Center Expert 150 $ $

WFO Engineer 150 $ $

WFO Product Specialist 150 $ $

WFO Consultant 150 $ $

Network Engineer 150 $ $

System Analyst 150 $ $

Project Coordinator 150 $ $

OPTION YEAR 3 MANAGED, HOURLY, REIMBURSABLES $

GROUP B – OPTION YEAR 4

Including Upgrades and Patches, Advanced Scripting, Fault Monitoring, Project Management, Change Management, Related Services and Projects

MONTHLY FEE $ YEARLY FEE (Monthly X 12 Months) $

For services that fall outside of monthly managed fee listed above:

Call Center Anticipated Roles Hours Hourly Rate Total

CCNA Collaboration 150 $ $

CCNA Data Center 150 $ $

CCNP Network Security Engineer 150 $ $

CCNP Security 150 $ $

CCNP Routing & Switching 150 $ $

CCNP Data Center 150 $ $

CCNP Cloud 150 $ $

CCNP Design 150 $ $

CCIE Data Center 150 $ $

Call Center Admin 150 $ $

Cisco Webex Contact Center Expert 150 $ $

WFO Engineer 150 $ $

WFO Product Specialist 150 $ $

WFO Consultant 150 $ $

Network Engineer 150 $ $

System Analyst 150 $ $

Project Coordinator 150 $ $

OPTION YEAR 4 MANAGED, HOURLY, REIMBURSABLES $

01 DPU_VoIP_Fee Proposal_Year 1
02 DPU_VoIP_Fee Proposal_Option 1
03 DPU_VoIP_Fee Proposal_Option 2
04 DPU_VoIP_Fee Proposal_Option 3
05 DPU_VoIP_Fee Proposal_Option 4
06 DPU_Call Center_Fee Proposal_Year 1
07 DPU_Call Center_Fee Proposal_Option 1
08 DPU_Call Center_Fee Proposal_Option 2
09 DPU_Call Center_Fee Proposal_Option 3
10 DPU_Call Center_Fee Proposal_Option 4

File details come from the government source that posted it. Updated .