1431-2019_Manage_VoIP_System,_Call_Center.pdf

This document is an emergency ordinance (Ordinance No. 1431-2019) from the City of Cleveland, introduced by Council Members Kazy, Keane, and Kelley, authorizing the Director of Public Utilities to employ consultants for the Division of Water, Department of Public Utilities. The ordinance allows for a one-year contract with four additional one-year renewal options, with the third renewal option requiring additional legislative authority. The contract covers professional services to support, monitor, manage, and maintain the VoIP system, Call Center systems, and web portal services and applications for the City of Cleveland.

The contract will be funded from Fund No. 52 SF 001, with consultant selection made by the Board of Control from a list of qualified consultants available for employment. The compensation will be determined and fixed by the Board of Control, with the contract prepared by the Director of Law, approved by the Director of Public Utilities, and certified by the Director of Finance. The ordinance was passed on January 27, 2020, and became effective on January 29, 2020, following an emergency measure declaration that requires a two-thirds affirmative vote from the City Council.