CONSULTANT_&_CONTRACTOR_REFERENCE_CHECK_.docx

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Attached to
STREET TRANSPORTATION DEPARTMENT RIGHT-OF-WAY GENERAL CONSTRUCTION JOB ORDER CONTRACT
Solicitation number
JOC248
Issued by
Maricopa County, Arizona

About this file

This is a Contractor Reference Check Instructions and Evaluation Form document prepared by the City of Phoenix, Office of the City Engineer's Design and Construction Procurement section for the Street Transportation Department Right of Way General Construction Job Order Contract (JOC248). The City is requesting qualifications from contractors for general construction services related to right-of-way projects. Qualifications must be submitted through the City's Procurement Portal at https://procurement.opengov.com/portal/phoenix by 12:00 pm on January 16, 2026. As part of the evaluation process, contractors are required to submit three contractor reference checks from agencies or entities for which they have recently provided similar services. These reference checks must be completed by the project owner or the owner's representative directly responsible for project oversight and submitted to soq.referencechecks@phoenix.gov by 12:00 pm Phoenix time on January 9, 2026.

Each reference check is scored on a scale of 1 to 4 across seven performance evaluation categories: business relationship, team consistency, problem-solving proactivity, on-time and on-budget completion, quality of work, innovative suggestions or efficiencies, and willingness to contract again. Each reference is worth up to 7 points for a maximum of 21 points available in the evaluation process. The scoring scale assigns 0.25 points for unsatisfactory, 0.50 points for poor, 0.75 points for good, and 1.0 point for excellent performance in each category. Contractors must provide reference evaluation forms that include project title, contracted services, start and completion dates, and comments from the reference provider. Completed forms become public record and may be released to the contractor or other entities upon request. Failure to submit reference checks by the deadline will negatively impact the contractor's proposal evaluation.

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CONTRACTOR REFERENCE CHECK INSTRUCTIONS,

FORM, AND SAMPLE LETTER

The attached Contractor Performance Evaluation Form is to be provided to the agencies or entities for which your firm has recently provided services similar to those requested for this project. Provide the evaluation form to the Owner, or the Owner’s representative directly responsible for oversight of the project to complete and submit to the email box listed below.

The first three references submitted will be accepted and the scores utilized as part of the evaluation process. Each reference check is worth up to 7 points for a total of up to 21 points available.

The form is to be completed by the agency or entity and uploaded to the (email box) at:

soq.referencechecks@phoenix.gov

The procurement identifier is:

OPENGOV ID NO.: JOC248

Also attached is a sample performance evaluation cover letter that may be used when sending the reference check request.

Sample Contractor Performance Evaluation Cover Letter

Sample Cover Letter Contact Name Address of Reference

(Your Name) is responding to a Request for Qualifications (RFQ) from the City of Phoenix Office of the City Engineer’s Design and Construction Procurement section.

The City is requesting reference information related to our past performance. As a part of the response submittal process, the City is requesting performance evaluations from agencies that our firm has performed services for either in the past or is currently receiving services.

I would appreciate your cooperation in completing the attached Contractor Performance Evaluation form and return by email the completed form by 12:00 pm Phoenix time on January 9, 2026 to soq.referencechecks@phoenix.gov attention:

Alissa Bahr City of Phoenix, Office of the City Engineer, Design & Construction Procurement Email Address:

Telephone Number: 602-256-4107

Failure to submit the Contractor Performance Evaluation form by the above date will have a negative impact on the proposal we submit for this service. Your cooperation in submitting this form by this date is appreciated.

If you have any questions regarding this request, please contact (your name) at (your telephone number).

Sincerely, INSTRUCTIONS FOR COMPLETING CONTRACTOR PERFORMANCE EVALUATION

Evaluate the Contractor’s contract performance in each of the rating areas listed below. On the Contractor Performance Evaluation form, circle the rating from 1 to 4 that most closely matches your evaluation of the contractor’s performance. Comments are not required but appreciated. Every rating area must be scored.

The Design and Construction Procurement section will use the information from this form to evaluate firms competing for contract award. This completed form will become public record and upon request, will be released to the contractor or any other entity.

Please submit the completed form to the address indicated on the bottom of the Contractor Performance Evaluation form.

Thank you for your time and your cooperation.

STREETTRANSPORTATION DEPARTMENT RIGHT OF WAY GENERAL CONSTRUCTION JOB ORDER CONTRACT - JOC248

CONTRACTOR PERFORMANCE EVALUATION FOR __________________

(firm name)

In the box below, provide the project title, contracted services provided by the firm, and start and completion date of services. This form is to be completed by the Owner, or the Owner’s representative directly responsible for oversight of the project. The project services evaluated must be relevant to the services of this project. Every rating area must be scored.

RATINGS: Summarize the Contractor’s performance and circle the number below that corresponds to the performance rating for each category. Please see the rating scale.

1 = Unsatisfactory (.25 pt.); 2 = Poor (.50 pt.); 3 = Good (.75 pt.); 4 = Excellent (1.0 pt.)

HOW WOULD YOU RANK THE BUSINESS RELATIONSHIP BETWEEN THE OWNER AND THE FIRM?
4

Comments:

WAS THE TEAM PRESENTED IN THE PROPOSAL THE TEAM THAT WORKED ON THE PROJECT TO COMPLETION?
4

Comments:

WAS STAFF PROACTIVE IN SOLVING PROBLEMS THAT MAY HAVE OCCURRED ON THE PROJECT?
4

Comments:

WAS THE CONTRACTED SCOPE OF SERVICES COMPLETED ON TIME AND WITHIN BUDGET?
4

Comments:

HOW WOULD YOU RATE THE QUALITY OF WORK PERFORMED BY THIS FIRM ON YOUR PROJECT?
4

Comments:

DID THE FIRM RECOMMEND EFFICIENCIES OR PROVIDE INNOVATIVE IDEAS OR SUGGESTIONS?
4

Comments:

WOULD YOU BE WILLING TO CONTRACT WITH THIS FIRM AGAIN? (YES = 1 point)
YES

NO

Comments:

TOTAL SCORE

(MAXIMUM 7 POINTS)

Reference Evaluation Provided By:

Name and Title: ___________________________________________________________

Agency/Organization: _____________________________________________________

Date: ____________________________

Telephone Number: ________________________

Email completed form by January 9, 2026 by 12:00 pm Phoenix time to:

soq.referencechecks@phoenix.gov

*EMAIL SUBJECT LINE SHOULD REFERENCE JOC248

The document should reference the project number and firm for which the reference check is being submitted. If no project number is available, reference the service and firm for which the reference check is being submitted.

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