BSS RFR Amendment 1.docx

AMENDMENT 1

TO THE

REQUEST FOR RESPONSES

FOR THE

PROVISION OF

MASSHEALTH BUSINESS SUPPORT SERVICES

COMMBUYS BID #: BD-26-1039-EHS01-ASHWA-128591

Document #: 26EHSPMMHPROBSS Issued: 29 May, 2026 The Request for Responses for the Provision of MassHealth Business Support Services (the “RFR), issued by the Executive Office of Health and Human Services (EOHHS) on April 24, 2026, is hereby amended as follows:

Section 2.4 Procurement Timetable

1. The table in Section 2.4 Procurement Timetable is amended by deleting it in its entirety and replacing it with the following.

Section 5.3 Programmatic Response Requirements

1. Section 5.3.G.7 of the RFR is hereby deleted in its entirety and replaced with the following:

“7. Provider Materials Demonstrate your capability to perform MassHealth requirements developing enrollment materials, portal templates, educational materials, training materials for existing providers, and onboarding materials for newly enrolling providers, as described in Attachment A, Section 3.2.K (Provider Materials) and related written materials expectations under the Provider Contact Center (Section 3.5.D).”

2. Section 5.3.G.16 of the RFR is hereby deleted in its entirety and replaced with the following:

“16. Health Plan Comparison Tool (optional) Demonstrate your capability to perform MassHealth requirements regarding the development, configuration, testing, and management of a web-based health plan comparison tool, as described in Attachment A, Section 4.0 (MassHealth Choices – Health Plan Comparison Tool). This section is optional and only requires a response if being bid upon.”

3. Section 5.3.G.20 of the RFR is hereby deleted in its entirety and replaced with the following:

“20. System Integration and Interfaces Describe your approach to ensure interoperability between your IT systems and your customers’ IT systems, such as your provider portal, knowledge management system, and their learning management system, Attachment A, Section 3.2.F (System Configuration, Customization, and Interfaces) and Section 3.10.A (Access to System and Data).”

Attachment B – Cost Response Instructions and Workbook

1. Attachment B – Cost Response Instructions and Workbook is amended by striking it in its entirety and inserting in place thereof the Amended Attachment B – Cost Response Instructions and Workbook and attached hereto.

Attachment C.7 – BSS Average Monthly Volume

1. Attachment C.7 BSS Average Monthly Volume is amended by striking it in its entirety and inserting in place thereof the Amended BSS Average Monthly Volume and attached hereto.

Appendix E – MES Outcomes – CMS-Required Provider Management to Attachment A – BSS Model Contract

1. Appendix E – MES Outcomes – CMS-Required Provider Management to Attachment A – BSS Model Contract is amended by striking it in its entirety and inserting in place thereof the Amended Appendix E – MES Outcomes – CMS-Required Provider Management and attached hereto.

Amendment 1 to MassHealth BSS RFR 1 of 3