WCF_Performance_Requirement_Matrix__Attachment_D.pdf

PERFORMANCE REQUIREMENTS SUMMARY

ATTACHMENT D

Reference Number Required Service Performance Standard AQL

Surveillance

Method

Surveillance

Frequency

Deduction value

1 Badge Accountability

Inventory of all blank badges is conducted daily 0% All M $500

2 Timeliness & Service

Customers are issued badges in a timely manner 3% C Q $500

3 Accuracy

Basic data entries are accurate and appropriate badge is issued 10% R Q $500

4 Access Data Entry

Approved access data entries are appropriate for badges issued and coincide with supporting documentation 10% R Q $500

5 Update badges

Update expiration dates on designated badges before rejected due to invalid expiration date 10% C M $500

6 Staffing

Badge Room is staffed during required hours of operation 10% All D See note#1

7 Badge Accountability & Access

Inventory of all temporary badges is conducted daily and missing badges are disabled and reported;

appropriate access is assigned to badges. 0% All M $500

8 Timeliness & Service

Badges and parking permits are issued in a timely manner without customer complaints 3% C M $500

9 Accuracy

Appropriate badge is issued to visitors, contractors and BEP employees 5% C M $500

BADGE ROOM SERVICES

PROCESSING CENTER SERVICES

PERFORMANCE REQUIREMENTS SUMMARY

ATTACHMENT D

10 Additional Access Removal

Additional access is removed from temporary badges when returned 0% R Q $500

11 Staffing

Processing Center is staffed during required hours of operation 0% All D See note#1

12 Timeliness & Service Projects are completed on time 3% C Q $500

13 Quality

Projects are accurate and professional in appearance 3% C Q $500

14 Staffing

Destruction detail is staffed as required 0% All D See note#1

ADMINISTRATIVE SUPPORT SERVICES

Note 1# Failure to Staff- $50 per hour, per position the Government has to staff.