QASP-_Attachment_A.docx

ATTACHMENT A

QUALITY ASSURANCE SURVEILLANCE PLAN

WCF – SECURITY SUPPORT SERVICES

I. PURPOSE

The purpose of this Quality Assurance Surveillance Plan (hereinafter “QASP”) has been developed to provide a systematic and effective method in evaluating and monitoring the Contractor’s performance throughout the duration of this contract. The intent is to ensure that the Contractor’s performs in accordance with the contract requirements and performance requirements (hereinafter “requirements”) set forth in this contract, to ensure that performance standards are achieved, that the Government receives quality services and that Government only pays for the acceptable level of services received. A listing of some of the critical standards for performance of this contract are identified in the Performance Requirement Summary (hereinafter “PRS”) provided in Section VIII of this document. This plan shall provide the COR with a proactive way to avoid unacceptable or unacceptable performance, and provide verifiable input for the required annual past performance evaluations.

The absence of comprehensive listing of requirements does not absolve the Contractor of the overall responsibility to generate high quality products and services according to normal business practices and industry standards, nor does this condition detract from Government enforceability, nor limit the rights or remedies of the Government under the provisions of the contract. The Contractor shall perform all requirements stated in or referred to in the contract regardless of whether the requirements are listed in the PRS.

II. SCOPE

To fully understand the distinction between a Quality Control Plan (hereinafter “QCP”) and the QASP it is important to define the terminology. The Contractor, and not the Government, is responsible for the implementation and management of the quality control actions needed to meet the quality standards set forth by this contract. As such, the Contractor shall develop and submit a QCP for Government approval documenting how they will implement procedures to identify, prevent, correct and ensure non-recurrence of non-compliant/unacceptable service(s), to monitor and manage the necessary quality control actions in order to achieve the contract requirements and quality standards set forth by this contract and to ensure services are performed in accordance with all applicable Federal, State and local laws and regulations and BEP policies and procedures. In essence the QCP is a part of the Contractor’s overarching quality control program in driving quality within their performance on this contract. The QASP on the other hand, is put in place to provide Government surveillance oversight of the Contractor’s quality efforts to assure that they are timely, effective and are delivering the level of quality specified in this contract.

III. ROLES

The contracting Officer Representative (hereinafter “COR”) and designated Quality Monitors will monitor performance using the surveillance/monitoring methods and procedures identified in this QASP. The COR will instruct the Quality monitors on the evaluation procedures to be used when conducting surveillance/monitoring of the Contractor’s performance as well as the requirements (refer to PRS) that are to be used in evaluation of the Contractor’s performance. In addition, the COR is the primary party responsible for the files, submitting QASP documentation to and informing the Contracting Officer (hereinafter “CO”) of any issues that may arise during performance. The designated Quality Monitors are Government employees authorized by the COR and CO to assist in the evaluation of Contractor performance.

IV. METHODS OF SURVEILLANCE/MONITORING

The below represents the methods of surveillance/monitoring to be used by the Government to evaluate and review the Contractor performance and generated documentation in accordance with the requirements as specified in this contract. The Government may conduct this surveillance/monitoring either announced or unannounced and by either in person or by remote observation (i.e. via video camera). In addition, the Government reserves the right to unilaterally change this method, level, or frequency of surveillance/monitoring at any time during the course of the contract. Altering the method, level, or frequency of surveillance/monitoring will not entitle the Contractor to an equitable adjustment of the contract terms, estimated costs, or fees. It is the responsibility of the Contractor to ensure service is delivered correctly, on time, and without fail in accordance with the terms and conditions of the contract.

A. 100% surveillance/Monitoring: This type of surveillance/monitoring allows the Government to evaluate all services activities or 100% of a given service activity performed and/or documentation generated by the Contractor.

B. Random Surveillance/Monitoring: This type of surveillance/Monitoring allows the Government to evaluate a random sample size of a given service activity performed and/or documentation generated by the Contractor and compare it to the overall population of that particular activity or document.

C. Customer Feedback: Customer Feedback may be obtained at any time from any Government employee, visitor or other individual on-site at the western Currency Facility premises through individual submission via a customer survey conducted by the COR or designee. Customer feedback may be made by an individual calling, writing, or sending an e-mail to the COR, WCF Physical Security or BEP Physical Security Branch Offices.

V. PROCEDURES

The COR and designated Quality Monitors will monitor, at the level, method and frequency provided in the PRS, Contractor performance by watching actual performance, checking an attribute of a completed task, checking a management information report, accessing records or generated documents, inspecting a task or its results to determine whether or not the performance met the required standards contained within this contract. Customer feedback will be collected by the COR and consolidated on a quarterly basis.

The Government has identified in the PRS the acceptable quality level (hereinafter “AQL”) of performance for each requirement. The Contractor will be measured against this AQL in determining whether or not the Government declares a given performance requirement as acceptable or non-compliant/unacceptable. Failure to perform within the AQL may result in an assessment being applied in the amount described in the PRS. In instances where a service is found to be non-compliant/unacceptable the Contractor shall take immediate action to correct the issue. The Government shall not be billed or charged for costs associated with correcting or reworking suck work. This includes the costs of additional labor, materials, etc.

Results of surveillance/monitoring, including any Customer feedback are to be recorded on a checklist. The COR will summarize the checklists along with any customer Feedback received. If the contractor incurs a deduction, the CO will calculate the total deduction value and provide a recommended assessment amount along with any other pertinent documentation to the CO. The summary document and other documentation will become a part of the CO’s official record of the Contractor’s performance. The CO will make the final determination if an assessment will be applied. If an assessment is to be applied, the CO will inform the Contractor concerning the assessment and discuss areas for improvement. The assessment shall be applied against the current pending invoice, regardless of the period in which the performance occurred.

VII. RECORDS

The COR will, in addition to providing documentation to the CO, maintain a QASP file. The fill will contain copies of reports, evaluations, recommendations, summaries, and any other documentation related to the surveillance/monitoring of the Contractor’s performance. All such records will be retained for the life of the contract.

VIII. PERFORMANCE REQUIREMENTS SUMMARY

A. Purpose: The Purpose of the PRS is to:

a) List requirements which are considered critical to performance.

b) Show the maximum allowable degree of deviation that the Government will permit before performance will be considered unsatisfactory and payment deductions are applied.

c) Explain how the Government intends to conduct surveillance/monitoring of the Contractor’s performance.

B. Definitions:

not detract from its enforceability nor limit the rights or remedies of the Government under any other provision of the contract.

d) Performance Standard: This column lists the performance standards in relation to the corresponding requirement. Performance standards that are not listed in the PRS but are contained in the contract still apply and are subject to surveillance/monitoring for evaluation purposes as well.

AQL means 97% must be performed perfectly. If the service complies with the requirement, then that service will be considered ACCEPTABLE. If the service does not comply with the requirement, then that service will be considered UNACCEPTABLE.

f) Surveillance/Monitoring Method: this column refers to the methods of surveillance/monitoring that will be used against the performance standards listed. The acronyms are as follows: All= 100% surveillance/monitoring; R= Random surveillance/monitoring; C = Customer feedback.

g) Surveillance/Monitoring Frequency: This column refers to the frequency of the surveillance/monitoring. The acronyms are as follows: Q = Quarterly; M = Monthly; D = Daily.

h) Deduction Value: This column reflects the maximum possible deduction value the Government may assess against the Contractor for a given requirement if the AQL is exceeded for the sample size or population.

These Performance Standards, Acceptable Quality Level, Surveillance Frequency, and Deduction Value are all cross referenced in Table 1 (Attachment D).