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Labor Category Labor Category Description
| Program Manager |
| Demonstrated experience and comprehensive knowledge of several related fields, and recognition as a leader within the field described in the PWS. Experience managing the activities of a group of management, organizational ability to direct multiple activities of a group of management, organizational and business process improvement staff to execute the business plans, developing plans and projects, determining needs, investigating and resolving problems, interfacing with other functions and outside personnel, preparing capital and operating requests, and managing staff. Should be able to act as senior resource for a specific discipline or function. Ability to organize and direct work, coordinate efforts with other functions, and direct personnel to achieve objectives. Directly supervises contractor employees. Responsible for interviewing, hiring, and training contractor employees. Responsible for staff development, planning, assigning and directing work. Responsible for addressing complaints and resolving problems. |
| Deputy Program Manager |
| Demonstrated experience and ability to oversee and orchestrate and performs day-to-day management of assigned delivery order projects that involve teams of consultants and functional experts and analyst. Demonstrates proven skills in those technical areas addressed by the delivery order to be managed. Organizes, directs, and coordinates the planning and production of all activities associated with assigned delivery order projects, including assessment of staff and expenditure of ODCs. Demonstrates writing and oral communication skills. |
| Software Test Development & Eval. Manager |
| The Software Development & Evaluation Manager is responsible for overseeing the planning, execution, and assessment of software development projects within an organization. This role manages cross-functional teams, ensures adherence to best practices and standards, and evaluates software solutions for quality, performance, and alignment with organizational goals. The manager provides technical leadership, supports continuous improvement, and ensures that software products meet user requirements and regulatory compliance. |
| Executive Administrative Assistant |
| Demonstrated experience in filing techniques, administrative typing, and using word processing equipment. Experience with computer graphics or computer terminals can be used as substitute for experience with word processing equipment. Duties may include preparing and editing technical or general documentation using various software packages such as those commonly found in modern offices and specific programs described in the PWS. Duties may also include performing a variety of support services such as visitor access control, answering telephones, receptionist, ordering and receiving office supplies and equipment, editing or maintaining technical, budget, programmatic and administrative documentation and references, preparing travel documentation and coordinating travel arrangements, operation of reproduction equipment to produce large volumes of documents, courier service and mail service, etc. May be required to interact with senior level managers such as high level military and civilian medical, health care and technical personnel. High skill personnel may also have duties such as coordinating and directing a variety of support services such as use of reproduction equipment, scheduling maintenance for equipment, scheduling courier runs, ensuring approved security practices are applied relative to personnel and document control and scheduling, ensuring efficient operation of conference facilities and efficient conduct of office operations. |
| Logistics and Security Manager |
| The Logistics and Security Manager is responsible for planning, coordinating, and overseeing all logistics and security operations within an organization or project. This role ensures the efficient movement, storage, and distribution of goods, materials, and personnel, while maintaining robust security protocols to protect assets, information, and personnel. The manager develops and implements logistics strategies, manages supply chain activities, and establishes security policies and procedures in compliance with applicable regulations and standards |
| Quality Performance Consultant |
| The Quality Performance Consultant is responsible for evaluating, developing, and implementing quality management and performance improvement initiatives within an organization. This role works collaboratively with stakeholders to analyze processes, identify areas for improvement, and ensure compliance with industry standards and best practices. The consultant provides expert guidance on quality assurance, process optimization, and performance measurement to drive organizational excellence and achieve strategic objectives. |
| European Theater Liaison |
| The European Theater Liaison serves as the primary point of contact and coordination between U.S. or allied organizations and European partners, agencies, or military commands. This role facilitates communication, collaboration, and operational integration across multinational teams and ensures alignment with theater-specific objectives, policies, and regulations. The liaison provides subject matter expertise on European theater operations, culture, and protocols, supporting mission success and fostering strong international relationships. |
| Registered Dietitian Trainer |
| The Registered Dietitian Trainer is responsible for developing, delivering, and evaluating nutrition education and training programs for individuals and groups within an organization. This role combines expertise in nutrition science with instructional skills to promote healthy eating habits, support wellness initiatives, and ensure compliance with dietary guidelines and regulations. The trainer provides guidance, mentorship, and support to staff, clients, or patients, fostering a culture of health and wellness. |
| Administrative Assistant |
| Demonstrated experience in filing techniques, administrative typing, and using word processing equipment. Experience with computer graphics or computer terminals can be used as substitute for experience with word processing equipment. Duties may include preparing and editing technical or general documentation using various software packages such as such as those commonly found in modern offices and specific programs described in the PWS. Duties may also include performing a variety of support services such as visitor access control, answering telephones, receptionist, ordering and receiving office supplies and equipment, editing or maintaining technical, budget, programmatic and administrative documentation and references in both paper and electronic versions, preparing travel documentation and coordinating travel arrangements, operation of reproduction equipment to produce large volumes of documents, courier service and mail service, etc. May be required to interact with senior level managers such as high level military and civilian medical, health care and technical personnel. |
| Regional Manager |
| Demonstrated experience and ability to prepare and analyze financial statements, develop project schedules, utilize cost accounting and labor-reporting systems, and manage contracts and/or subcontracts with minimal oversight. Demonstrated experience and ability to use spreadsheets and project management tools to track deliverables, financial transactions, and management information. Manages financial and/or administrative aspects of assigned contracts and deliverables. Tracks and validates all client financial information, maintains master contract files, prepares and monitors status of all deliverables, tracks the value of contracts, and reports payment of government fees. Updates task reports with funding information and prepares revenue projections for all active contract task orders. Demonstrates writing and oral communication skills. |
| Team Leader |
| Under the guidance of the Program Manager, responsible for the overall management of a specific Call Order, or, in the case of particularly complex Call Orders, responsible for management of a Call Order Task under the guidance of the Call Order Government Task Manager. Interfaces with Government management personnel, contract managers, and customer agency representatives. Responsible for formulating and enforcing work standards, assigning Contractor schedules, reviewing work quality, communicating policies, purposes, and goals of the organization to subordinates. The Task Manager may also have demonstrated capability in the overall management of complex tasks, and strong team building skills. |
| Certified Professional Authority |
| Demonstrated experience and ability to provide managerial, and administrative direction for problem definition, analysis, requirements development and implementation for complex to extremely complex systems in the subject matter area. Ability to make recommendations and advise on system-wide improvements, risk management; automation, modeling and simulation, optimization and maintenance efforts in the functional area being addressed. |
| Clinical Health Program Specialist |
| The Clinical Health Program Specialist is responsible for developing, implementing, and evaluating clinical health programs and initiatives within an organization. This role collaborates with healthcare professionals, administrators, and stakeholders to ensure the delivery of high-quality, evidence-based care and the achievement of program objectives. The specialist provides expertise in clinical program design, data analysis, regulatory compliance, and quality improvement to support organizational health goals. |
| Translator |
| The Translator is responsible for accurately converting written materials from one language to another while preserving the original meaning, tone, and context. This role ensures that translations are culturally appropriate, clear, and consistent with organizational standards. The Translator may work with a variety of documents, including technical, legal, medical, and general communications, supporting effective cross-language communication within the organization or with external partners. |
| EBT/MIS Quality Assurance/Quality Control Analyst |
| The EBT/MIS Quality Assurance/Quality Control (QA/QC) Analyst is responsible for ensuring the accuracy, reliability, and compliance of Electronic Benefits Transfer (EBT) and Management Information Systems (MIS) through systematic testing, monitoring, and evaluation. This role develops and executes test plans, identifies and documents defects, and collaborates with technical and business teams to resolve issues. The analyst ensures that EBT/MIS applications and processes meet regulatory requirements, organizational standards, and user needs. |
| EBT Compliance Fiscal Analyst |
| The EBT Compliance Fiscal Analyst is responsible for ensuring the financial integrity, regulatory compliance, and accurate fiscal management of Electronic Benefits Transfer (EBT) programs. This role conducts financial analysis, monitors transactions, prepares reports, and ensures adherence to federal, state, and organizational policies. The analyst collaborates with program administrators, auditors, and technical teams to identify and resolve discrepancies, support audits, and implement process improvements for EBT fiscal operations. |
| EBT Compliance Specialist and Trainer |
| The EBT Compliance Specialist and Trainer is responsible for ensuring that Electronic Benefits Transfer (EBT) programs adhere to all applicable federal, state, and organizational regulations and standards. This role develops, implements, and monitors compliance processes, conducts audits, and provides training to staff and stakeholders on EBT policies and procedures. The specialist serves as a subject matter expert, supporting continuous improvement and risk mitigation in EBT operations. |
| Administrative Support Specialist |
| The Administrative Support Specialist provides advanced administrative and clerical support to ensure the efficient operation of an office, department, or program. This role is responsible for managing complex schedules, preparing and reviewing documents, coordinating communications, and supporting project and operational activities. The Administrative Support Specialist serves as a key resource for staff and management, ensuring organizational processes run smoothly and effectively. |
| Material Manager |
| The Material Manager is responsible for overseeing the planning, procurement, storage, distribution, and control of materials and supplies within an organization. This role ensures that materials are available to meet operational requirements while optimizing inventory levels, minimizing costs, and maintaining compliance with organizational policies and industry standards. The Material Manager collaborates with vendors, internal teams, and logistics providers to support efficient supply chain operations. |
| Material Handler |
| The Material Handler is responsible for the safe and efficient movement, storage, and distribution of materials, supplies, and products within an organization. This role supports warehouse, production, and logistics operations by loading, unloading, transporting, and organizing materials according to established procedures. The Material Handler ensures inventory accuracy, maintains a clean and safe work environment, and complies with all safety and quality standards. |
| Director, IM/IT |
| Demonstrated experience and ability to oversee and orchestrate advanced technology system design, development, integration, testing, training, deployment, operation and/or maintenance efforts. Performs day-to-day management of assigned delivery order projects that involve teams of highly specialized technical professionals who are involved in analyzing, prototyping, designing, integrating, testing, documenting, converting, extending, and implementing automated information systems. Demonstrates proven skills in highly technical areas addressed by the delivery order to be managed. Organizes, directs, and coordinates the planning and production of all activities associated with assigned delivery order projects, including assessment of staff and expenditure of ODCs. Demonstrates writing and oral communication skills. |
| Data Control/Help Desk Support Tech |
| Demonstrated ability to assist in the use of software and hardware, servers, printers, network components, and other peripheral components. Ability to teach hardware concepts to customers with little or no background in computers. Ability to conduct component level diagnostics. Demonstrated ability to assist in the use of a variety of business software and operating systems. Ability to develop and maintain documentation for procedures and processes, as well as, maintenance logs and equipment databases. Ability to effectively communicate orally and in writing. |
| Database Administrator |
| Ensures efficient operation of a multi-computer site that supports database administration, database, analysis, database report production, data dictionary administration, and system development, by local and remote users. Computer sites may include mainframes (running software such as that described in the PWS) as well as microcomputers. Coordinates system resource availability with database analysts, system and application programmers, and other users. Provides advice and assistance to users on equipment operation, to include data communications. Ensures site compliance with electronic and physical security procedures and standards. |
| Network Manager |
| Responsible for maintaining, coordinating and overseeing all technical and operational requirements as they relate to data, voice and IT service standards. Responsible for ongoing administration, technical support, security, and functional operations of the telecommunication infrastructure. Serves as a customer service advocate for the IT department and maintains a high degree of customer satisfaction in all assigned programs. Ability to express complex technical concepts effectively, both verbally and in writing. Excellent analytical and organizational skills. Ability to work independently with limited supervision-Ability to work well with people from different disciplines with varying degrees of technical experience. |
| Regional Systems Administrator |
| Supervises and manages the daily activities of configuration and operation of business systems which may be mini or client/server based. Optimizes system operation and resource utilization, and performs system capacity analysis and planning. Provides assistance to users in accessing and using business systems. |
Defense Health Agency