B08-RFQ_W912PF27QA003_Attachment1_PWS.pdf

Version – September 2024 Page 1 of 42

414th Contracting Support Brigade (CSB) Performance Work Statement

(Includes associated Performance Requirements Summary (PRS)

PERFORMANCE WORK STATEMENT (PWS)

Housing Support Services for Deployable Air Control Command Center (DACCC) in Poggio Renatico FE Italy

July 2026

Part 1

General Information

1. General: This is a non-personal service(s) contract under which the personnel rendering the service(s) are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.1 Description of Services/Introduction: This is a non-personal service(s) contract to provide Housing Support Services to Active-Duty US personnel assigned to the Deployable Air Control Command Center (DACCC) in Poggio Renatico Ferrara.

1.2 Background: The Housing office has offered housing support services of taxi-interpreters to incoming and outgoing personnel for approximately 20 years. Prior to this service, housing employees and/or government sponsors were responsible for providing transportation and assisting customers with interpretation. Due a decrease in staff at the housing office, combined with cultural challenges associated with the unique nature of the Italian real estate and utility markets, this service was established. Since its beginning the support services of taxi-interpreters have been used by more than 15,000 military, civilian and contractor personnel.

The Housing Office offers housing support services of taxi-interpreters to remote locations to US personnel (Poggio Renatico) since 2011. Current effort supports 60 households with an estimated turnover rate of 26 households per year and averages approximately 25-30 hours per week throughout the course of the year (high usage during summer months –May through September, December through January; low usage during remaining months).

1.3 Scope: The Contractor shall provide non-personal service(s). The contractor shall provide all labor, fuel, materials, equipment, and services incidental to support this vehicle requirement. Primary scope of this contract is to be instrumental in providing and maintaining a high quality of life of US Active Duty assigned to DACCC which directly supports morale, welfare, and readiness of their families as well.

1.4 Objectives: The contractor shall provide housing support services in the form of taxi and interpretation services for housing office customers. These services include:

Version – September 2024 Page 2 of 42

1. Coordinating with customers to identify available rental quarters that meet the customers’ needs.

2. Transportation to and from available rental quarters.

3. Transportation to and from local utility companies.

4. Interpretation and translation for housing customers.

5. Preparation and assistance with private rental contracts.

6. Termination of private rental contracts.

7. Service call assistance during office hours only.

1.5 General Information:

1.5.1 Quality Control Plan (QCP): The Contractor shall develop and maintain a QCP to ensure services are performed in accordance with (IAW) this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor's QCP is the means by which it assures that the work provided complies with the requirements of the contract.

The Contractor’s Proposed QCP shall be submitted to the Contracting Officer (KO) through the Contracting Officer’s Representative (COR) for review within ten (10) days after date of contract award (A001).

The Government (COR, Quality Assurance Specialist, and KO) will review and either notify the Contractor in writing of acceptance of the plan or return their comments to the Contractor within ten (10) days. If the Government has provided comments, the Contractor shall then have three (3) days to submit a Final QCP. After receipt of the Final QCP, the Contractor will receive the Contracting Officer’s acceptance in writing. Any proposed changes to the accepted QCP are required to be resubmitted for acceptance by the KO (through the COR) no later than thirty (30) days prior to the anticipated change and before implementation by the Contractor. The timeline noted above will apply for review and acceptance for proposed changes. At a minimum, the QCP shall include and answer the following to be acceptable:

a. A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the Contractor's Quality Control Team.

b. How the Contractor will monitor work to ensure that performance complies with all deliverables (timelines, deadlines, goals, etc.)

c. How the Contractor will monitor work to ensure that performance complies with all specifications and requirements of the contract, including clauses.

d. How the Contractor will monitor and ensure staff qualifications remain current and valid including Department of Defense (DoD) Contractor Personnel Office (DOCPER) processes/approvals throughout contract performance.

e. How the Contractor will ensure all keys issued will remain controlled items (Paragraph

1.15 Key Control).

Version – September 2024 Page 3 of 42

f. How the Contractor will inventory, and track maintenance of all Government Provided Equipment / Materials (Paragraph 1.32, part 3.4 & 3.5).

g. How the Contractor will identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future.

h. How the Contractor will file and save all Quality Control related documents for the life of the contract plus 5 years.

1.5.1.1 Optional addendum to the QCP: An Analysis of Quality Control and Timeliness of Submittals (i.e. deliverables) shall be submitted to the COR within thirty (30) days upon completion of each option period or Task Order (A.002).

1.5.1.2 Quality Issues: The Contractor shall inform the COR of issues or potential issues that might affect the performance within 24 hours of identifying an issue. Verbal reports shall be followed up by written reports within one (1) day. (A003).

1.5.1.3 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds).

1.6 Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS. If submittal of any documentation (e.g. deliverables, submittals, etc.)

deadlines fall on a holiday, the closest workday prior to the holiday will apply as the deadline for submittal.

1.6.1 U.S. Holidays: Work shall be performed on U.S. holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer. When a U.S holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

New Year’s Day January 1st M. L. King Day 3rd Monday in January Presidents’ Day 3rd Monday in February Memorial Day last Monday in May Juneteenth June 19th Labor Day 1st Monday in September Independence Day July 4th Veteran’s Day November 11th Columbus Day 2nd Monday in October Thanksgiving Day 4th Thursday in November Christmas Day December 25th

1.6.2 Host Nation Holidays: Work shall not be performed on local Host Nation holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer.

New Year’s Day January 1st Epiphany (Three Kings Day) January 6th Easter Sunday Easter Monday

Version – September 2024 Page 4 of 42

Liberation Day April 25th International Worker’s Day May1st Republic Day June 2nd Assumption Day August 15th

Local Holiday September 8th All Saints’ Day November 1st

Immaculate Conception December 8th

Christmas Day December 25th St Stephen’s Day December 26th

1.7 Operating Hours: The Government facility office hours, facility operating hours, and Contractor support hour requirements frequently align; however, there may be instances where they differ. Refer to the details provided below for clarification on each schedule.

1.7.1 Government Facility Office Hours: The Government facility office hours are 0800 to 1700 Monday through Friday except Host Nation holidays identified in paragraph 1.6.2 above or when the Government facility is closed due to rest days, local or national emergencies, administrative closings, or similar Government directed facility closings.

1.7.2 Government Facility Operating Hours: The Government facility operating hours occur between the hours of 0830 to 1630, Monday through Friday – Thursdays 1200 to 1630. The Government facility is closed during Host Nation holidays identified in paragraph 1.6.2 above, rest days, local or national emergencies, administrative closings, or similar Government directed facility closings.

1.7.3 Contractor Support Hours: The Contractor shall provide support between the hours of 0800 to 1700 Monday through Friday except Italian Holidays identified in paragraph 1.6.2.

above or when the Government facility is closed due to rest days, local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. For other than firm fixed price contracts, the Contractor will not be reimbursed when the Government facility is closed for the above reasons.

1.8 Contractor Work Plan: Reserved.

1.9 Military Work Schedule: The military work schedule may affect access to military operated facilities. If scheduled work or access to facilities is required, coordination with the occupants (through the COR) will be necessary or the work in affected facilities shall be rescheduled.

1.10 Place of Performance: The work required under this contract will be performed in the area of Poggio Renatico Ferrara, not to exceed a radius of thirty (30) kms from Ferrara city center.

1.11 Security Requirements: The following information is provided on security related matters.

Version – September 2024 Page 5 of 42

1.11.1 Security Program: Reserved.

1.11.2 Personnel Security Clearance Requirements: Reserved.

1.11.3 Background Checks: Army in Europe (AE) Regulation 604-1 provides guidance pertaining to background checks for U.S. and Host Nation Contractors.

Here is a link to the publications: https://www.aepubs.eur.army.mil/AE- Regulations/smdsearch8659/604/ COR will assist the contractor with access to the publications as needed.

1.11.4 United States Citizen: Contractors that work with or teach youth under the age of 18 years are subject to United States citizen and host nation background checks. The Requiring Activity Manager will determine the extent of background checks required. The Contractor employee may begin performance of the contract after receiving a favorable local background check. The Contractor agrees to replace the employee should results of the stateside background check, if required, be unfavorable as determined by the Requiring Activity Manager. The Contractor’s replacement of the employee with the unfavorable background check shall be within a timeframe provided by the Requiring Activity Manager. The Contractor shall also replace employees whose background check, during their tenure of employment, renders them with an unfavorable local or stateside background check, as determined by the Requiring Activity Manager. The Contractor shall forward a copy to the Contracting Officer via the COR and the Requiring Activity Manager of each favorable background check within five

(5) days of receipt by the Contractor, identifying such with the appropriate contract number (A.004). The Contractor shall forward a copy to the Contracting Officer via the COR and the Requiring Activity Manager of each unfavorable background check within five (5) days of receipt by the Contractor, identifying such with the appropriate contract number (A.005). When the Government awards a non-personal services contract directly to an individual, the failure of the individual to provide a favorable background check would be grounds for termination.

1.11.5 Local Nationals and Third Country Nationals: Local national and third country national Contractors that work with or teach youths under the age of 18 years are subject to background checks as determined by the Requiring Activity Manager. Forwarding correspondence from the Contractors shall identify the associated contract number. Local nationals and third country nationals agree to the same employee termination provisions as stated for U.S. Citizens (see paragraph 1.11.4 above, in particular, same requirements to replace the employee (and within timeframe noted) when results of background check are unfavorable).

1.12 Physical Security: The Contractor shall safeguard all Government equipment, information, and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured IAW the Army Physical Security Program (AR 190-13)

1.12.1 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. The Contractor shall immediately report suspicious activities to security personnel.

https://www.aepubs.eur.army.mil/AE-Regulations/smdsearch8659/604/ https://www.aepubs.eur.army.mil/AE-Regulations/smdsearch8659/604/

Version – September 2024 Page 6 of 42

1.13 Installation Access: Access to U.S. installations and controlled areas is limited to personnel who meet security criteria and are authorized by Host Nation law to work in that country. Failure to submit required information/data and obtain required documentation or clearances in accordance with Army in Europe (AE) Regulation 190-16 (AE Reg 190-16) Installation Access Control or (AE) Regulation 604-1 for Italy specific contracts, will be grounds for denying access to U.S. installations and controlled areas. The Contractor shall ensure that any subcontractors used in performance of this contract complies with these requirements and that all employees, of both the Contractor and any subcontractor utilized by the Contractor, are made aware of and comply with these requirements. Should anything in this paragraph conflict with AE Reg 190-16 or (AE) Regulation 604-1, the regulation takes precedent.

The Contractor shall be aware of and comply with the requirements associated with Installation Access Control. The Government is not liable for any costs associated with performance delays due solely to a firm’s failure to comply with Installation Access Control System (IACS) processing requirements. The Contractor shall return installation passes to the issuing IACS office when the contract is completed or when a Contractor employee no longer requires access.

AE Reg 190-16 can be found on the following website: https://www.aepubs.eur.army.mil/AE- Regulations/smdsearch8659/190-16/

1.13.1 Installation Pass Log: Reserved.

1.13.2 Installation Pass Collection: Reserved.

1.14 Common Access Cards (CAC): Reserved.

1.14.1 CAC Log: Reserved.

1.15 Key Control: Reserved.

1.16 Post Award Conference: The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) Subpart 42.5 and Army Regulation 70-13. The KO, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the KO will apprise the Contractor of how the Government has assessed the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.16.1 Periodic Progress Meetings: The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Contract Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable https://www.aepubs.eur.army.mil/AE-Regulations/smdsearch8659/190-16/ https://www.aepubs.eur.army.mil/AE-Regulations/smdsearch8659/190-16/

Version – September 2024 Page 7 of 42 of the subject matter. Meetings may end outside of regular duty hours. The Contractor shall submit meeting minutes notes to the COR for review within ten (10) days after the day of the meeting, (A.006). The COR will review and either notify the Contractor in writing of acceptance of the meeting minutes or return with their comments to the Contractor within three (3) days. If the Government has provided comments, the Contractor shall have three (3) days to submit a Final meeting minutes.

1.17 Contracting Officer’s Representative (COR): Refer to Part 2 of this PWS for the definition of a COR. As determined by the KO, a COR will be appointed and identified by letter of designation, a copy of which will be provided to the Contractor by the KO. The designation letter states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is not authorized to obligate the Government. If the work is not written in the contract, the COR is not authorized to request new work. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintain written and oral communications with the Contractor concerning technical aspects of the contract, issue written interpretations of technical requirements, including Government drawings, designs, specifications, monitor Contractor's performance and notifies both the KO and Contractor of any deficiencies, coordinate availability of Government property, and coordinate site entry of Contractor personnel. To ensure proper oversight, the Contracting Officer (KO) may appoint multiple Contracting Officer Representatives (CORs). In cases where multiple CORs are appointed, each will receive an appointment letter specifying their unique roles and responsibilities.

1.18 Key Personnel: The following personnel are considered key personnel by the Government: Project Manager, Alternate Project Manager, Quality Control Manager, Alternate Quality Control Manager The Contractor shall provide a Contract Manager (CM) who shall be responsible for the performance of the work. The name of this person and an Alternate Contract Manager (ACM), who shall act for the Contractor when the CM/ACM is absent, along with a Curriculum Vitae (CV) for each of these individuals, shall be submitted in writing to the KO via the COR no later than ten (10) days after contract award date (A.007). The CM and ACM shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The CM or ACM shall be available between the hours of 0800 to 1700 Monday through Friday except Italian Holidays identified in paragraph 1.6.2. The contractor shall submit thirty (30) calendar days' written notice to the KO, through the COR, before removing or replacing any key personnel on this contract. Proposed substitutes shall have the same equivalent characteristics, experience, and credentials. The contractor shall notify (in writing) the KO through the COR at least fifteen (15) days prior to any scheduled substitution. (A.008). The written notification shall include a justification. Qualifications for all key personnel are listed below:

a. Contract Manager and Alternate Contract Manager: the CV provided must be able to demonstrate at least five years of experience in the real estate field and in real property

Version – September 2024 Page 8 of 42 management in Italy. Both CM and ACM must be able to show proof of English language fluency at least at LEVEL 4, see Attachment 6 for clarification.

1.19 Identification of Contractor Employees: All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties must identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. The Contractor shall ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.19.1 Contractor’s Workspace: Reserved.

1.19.2 Contractor Identification: The Contractor (to include subcontractors) shall provide each of their employees an easily readable identification. The badge shall include the employee’s name, the contractor’s company name, the functional area of assignment, and a recent color photograph of the employee. Companies with U.S. Government contracts shall require their employees to wear these badges visibly when performing work at Government workplaces unless this would be impractical because of mission or safety considerations. The Contractor shall collect all ID Badges upon completion of the contract or termination of employee. A listing of issued ID cards shall be furnished to the COR prior to the contract performance date and updated as needed to reflect Contractor personnel changes, (A.009).

1.20 Contractor Travel: Reserved.

1.21 Other Direct Costs (ODCs): Reserved.

1.22 Data Rights: The Government has unlimited rights to all documents and materials produced under this contract. All documents and materials, to include the source codes of software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership and copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.23 Non-Disclosure Requirements: Performance under this contract may require the Contractor to access data and information proprietary to a Government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the Government or others. The Contractor and Contractor personnel shall not divulge, or release data or information developed, or obtained under performance of this PWS, except to authorized Government personnel or upon written approval of the Contracting Officer. The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this PWS. All documentation showing individual names or other personal information shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579, 5 United States Code (U.S.C.) Section 552a.

Version – September 2024 Page 9 of 42

1.23.1 Non-Disclosure Statements: Reserved.

1.24 DoD Commercial Use of Imagery Guidelines: Per Public Use Notice of Limitations stated by Defense imagery Management operations Center and contained at www.dimoc.mil/resources/limitations/, the Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any hard copy or digital marketing tools to include its company website.

1.25 Organizational Conflict of Interest (OCI): Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCI as defined in FAR Subpart 9.5. The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI (A.010). The Contractor’s OCI Mitigation Plan will be determined to be acceptable solely at the discretion of the Contracting Officer. In the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.26 Phase In /Phase Out Period: Reserved.

1.27 Safety: Reserved.

1.27.1 Host Nation Safety Laws and Regulations: Reserved.

1.27.2 Accident Prevention: Reserved.

1.27.3 Safety Notifications: Reserved.

1.27.4 Italian Safety Law Decreto Legislativo (DLGS) 81/2008 art 26: Reserved.

1.28 Environmental Compliance Plan and Program: Reserved.

1.28-1 Hazardous Material / Substances: Reserved.

1.28-2 Contract Completion: Reserved.

1.28-2 Contract Clean-up: Reserved.

1.29 Required Training:

http://www.dimoc.mil/resources/limitations/

Version – September 2024 Page 10 of 42

1.29.1 Anti-Terrorism (AT) Level I Training: All Contractor employees, including subcontractor employees, who are employed under the contract, shall complete AT Level I Training within thirty (30) days (A.011) after contract award date or effective date of incorporation of this requirement into the contract, whichever applies, or within thirty (30) days after employment of new personnel. Contractor personnel travelling overseas shall complete area of responsibility (AOR) specific AT awareness training for U.S. based Contractor employees and associated subcontractor employees. The Contractor shall submit certificates of completion (A.011) for each affected Contractor employee and subcontractor employee to the COR (or to the KO, if a COR is not assigned) within five (5) days after completion of this training by all employees and subcontractor personnel. AT Level I awareness training is available at https://jkodirect.jten.mil . Contractor personnel shall complete refresher training (A.011) every twelve (12) months except AOR specific AT Level I training which shall be completed as required by local AT policies.

If training cannot be conducted on the website, the Contractor shall coordinate with the COR who will contact the local AT Officer at their assigned location for classroom training.

Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the AT Officer. Verification of the training shall be submitted to the COR within five (5) days after completion of the training (A.011).

1.29.2 OPSEC Training: Reserved.

1.29.3 iWATCH Training: The Contractor and all associated subcontractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity Anti-Terrorism Officer). This training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within thirty (30) days after the contract is awarded and within thirty (30) days after new employees commence contract performance, with the results reported to the COR within thirty-five (35) days after the contract is awarded and within thirty-five (35) days after new employees commence contract performance (A.012). Verification of the training shall be submitted to the COR within five (5) after completion of the training (A.012). Training slides can be found on the Defense Visual Information Distribution Service website:

https://www.dvidshub.net/video/583923/iwatch-2018

1.29.4 Information Assurance (IA) Training: Reserved.

1.29.4.1 Cyber Awareness Training: Reserved.

1.29.4.2 Information Technology (IT)/IA: Reserved.

1.29.4.3 Army Training Certification Tracking System (ATCTS): Reserved.

1.29.4.4 Network Access Training: Reserved.

1.29.5 Personally Identifiable Information (PII): Contractor employees, including subcontractors, performing services under this contract with access to PII and Government information shall complete “Identifying and Safeguarding PII” within 30 calendar days of https://jkodirect.jten.mil/ https://www.dvidshub.net/video/583923/iwatch-2018

Version – September 2024 Page 11 of 42 employment. Contractor personnel shall complete refresher training every twelve (12) months from initial completion. The Contractor shall submit to the COR a copy of the training certificates for its employees no later than five (5) days after completion (A013). Training is available at https://securityawareness.dcsa.mil/piiv2/index.htm

1.29.6 Counterintelligence Awareness and Reporting (CIAR): Contractor employees, including subcontractors, performing services under this contract with access to Government installations shall complete CIAR training within thirty (30) days of employment. Contractor personnel shall complete refresher training every twelve (12) months. The Contractor shall submit to the COR a copy of the training certificate(s) within two (2) days after completion (A014). CORs will need to contact local military intelligence group to coordinate face to face training. https://securityawareness.dcsa.mil/cidod/index.html or at:

https://learn.atis.army.mil/moodle/ .

1.30 Notice to Proceed: Reserved

1.31 Electromagnetic Compatibility Directive: Reserved.

1.32 Government Property and Services: Reserved.

1.32.1 Incidental Property: Reserved

1.33 Conventional Forces Europe (CFE) Treaty Verification Inspection: Reserved https://securityawareness.dcsa.mil/piiv2/index.htm https://securityawareness.dcsa.mil/cidod/index.html https://learn.atis.army.mil/moodle/

Version – September 2024 Page 12 of 42

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms:

2.1 Definitions: Although not inclusive of every term used within this PWS, the following provides a list of definitions used throughout this PWS and commonly used in the acquisition field.

Contracting Officer (KO) – means a person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

Contracting Officer's Representative (COR) – As defined in DFARS 202.101, means an individual designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions. Department of Defense Instruction (DoDI) 5000.72, Part II Definitions states the following when defining a COR: “Defined in subpart 202.101 of Reference (f). Any individual delegated responsibilities pursuant to subpart 1.602-2 of Reference (e), regardless of local terminology, must be certified in accordance with this instruction. For example, local terminology can be COR, contracting officer’s technical representative, technical point of contact, technical representative, alternate COR, administrative COR, assistant COR, line-item manager, task order manager, quality assurance personnel, quality assurance evaluator, or COR management.” In addition, Army Regulation 70-13, Chapter 2, paragraph 2-2g, states, in part, the following when providing support personnel to assist the COR, “These other surveillance support personnel may serve as on-site representatives of the COR in performance of actual contract surveillance if they meet all COR requirements and have been appointed by the KO as alternate CORs.”

Contractor – means a supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Contractor-acquired property – means property acquired, fabricated, or otherwise provided by the Contractor for performing a contract, and to which the Government has title.

Day – means, unless otherwise specified, a calendar day.

Defective Service – means service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable – means anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

Government-furnished property – means property furnished to the contractor the Government and subsequently furnished to the Contractor for performance of a contract.

Government-furnished property includes, but is not limited to, spares parts and property https://www.acquisition.gov/dfars/part-202-definitions-words-and-terms#DFARS_202.101

Version – September 2024 Page 13 of 42 furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes Contractor-acquired property if the Contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract.

Government property – means all property owned or leased by the Government.

Government property includes both Government-furnished property and Contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

Industrial Property Management Specialist (Property Administrator) – means an authorized representative of the Contracting Officer appointed in accordance with agency procedures, responsible for administering the contract requirements and obligations relating to Government property in the possession of a Contractor.

High Level Objective (HLO) – means a key overarching result-based objective for a project necessary to achieve the project’s vision. HLOs are similar to Level 2 in a Work Breakdown Structure. Each HLO may contain several statements to flesh out the areas necessary to meet the objective.

Physical Security – means that part of security concerned with physical measures designed to safeguard personnel; to prevent unauthorized access to equipment, installations, material, and documents; and to safeguard against espionage, sabotage, damage, and theft.

Quality Assurance – (or Government contract quality assurance) means the various functions, including, inspection, performed by the Government to determine whether a Contractor has fulfilled the contract obligations pertaining to quality and quantity.

Quality Assurance Surveillance Plan (QASP) – means the key Government-developed surveillance process document and is applied to Performance-Based Service Contracting (PBSC). The QASP is used for managing Contractor performance assessment by ensuring that systematic quality assurance methods validate that Contractor quality control efforts are timely, effective, and are delivering the results specified in the contract or task order. The QASP directly corresponds to the performance objectives and standards (i.e., quality, quantity, timeliness) specified in the Performance Work Statement (PWS). It provides specific details on how the Government will survey, observe, test, sample, evaluate, and document Contractor performance results to determine if the Contractor has met the required standards for each objective in the PWS. The QASP, with very few if any exceptions, is an internal to Government document.

Quality Control – means all necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Statement – means the specific results-based activities required to satisfy HLOs. A statement contains a result, the context of the statement, and the required action(s). Statements focus on “what” is to be accomplished; however, they are not prescriptive in describing “how” the

Version – September 2024 Page 14 of 42 outcome is to be achieved. Each HLO may have several statements to flesh out the areas necessary to meet the objective. Statements are similar to Level 3 in a Work Breakdown Structure.

Subcontractor – means one that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

Workday – The number of hours per day the Contractor provides services in accordance with the contract.

Work Week – Monday through Friday, unless otherwise specified.

2.2 Acronyms: Although not inclusive of every term used within this PWS, the following provides a list of acronyms used throughout this PWS or commonly used in the acquisition field.

ACOR Alternate Contracting Officer's Representative AE Army in Europe AFARS Army Federal Acquisition Regulation Supplement AHA Activity Hazard Analysis AOR Area of Responsibility AQL Acceptable Quality Level AR Army Regulation AT Anti-terrorism ATCTS Army Training Certification Tracking System AVS Account Validation System CAC Common Access Card CCE Contracting Center of Excellence CFE Conventional Forces Europe CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer’s Representative COTS Commercial-Off-the-Shelf CS/KS Contracting Specialist DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DACCC Deployable Air Control Command Center DFARS Defense Federal Acquisition Regulation Supplement DISS Defense Information Security System DMDC Defense Manpower Data Center DoW Department of War FAR Federal Acquisition Regulation FRG Federal Republic of Germany GFP Government Furnished Property HLO High Level Objective

Version – September 2024 Page 15 of 42

HIPAA Health Insurance Portability and Accountability Act of 1996 IA Information Awareness IACS Installation Access Control System IACO Installation Access Control Office ID Identification IGE Independent Government Estimate IT Information Technology JTR Joint Travel Regulation KO/CO Contracting Officer MP ICAM Mission Partner Identity and Access Management OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs OPSEC Operations Security PA Property Administrator PDF Portable Document Format PII Personally Identifiable Information PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program RA Requiring Activity RCO Regional Contracting Office SETAF-AF Southern European Task Force, Africa SIGE Safety and Health Protection Plan STD Standard TE Technical Exhibit UA User Agreement USAREUR-AF U.S. Army Europe - Africa UOM Unit of Measure

Version – September 2024 Page 16 of 42

PART 3

GOVERNMENT PROPERTY (GP) AND SERVICES

3. Government Property and Services:

3.1 Services: Reserved.

3.2 Facilities: Reserved.

3.3 Utilities: Reserved.

3.4 Equipment: Reserved.

3.5 Special Tooling and Test Equipment: Reserved.

3.6 Materials: Reserved.

Version – September 2024 Page 17 of 42

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Property and Services

4.1 General: The Contractor shall furnish all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items necessary to perform services as described in the PWS and associated contract documents, except for those items specified in Part 3 Government Property and Services.

4.2 Secret Facility Clearance: Reserved.

4.3 Materials: Reserved.

4.4 Vehicles and Equipment: The Contractor shall provide all necessary vehicles (no GSA vehicles provided to Contractor for use on this contract) and equipment to perform the work described in this PWS. Each vehicle must be a sedan or SUV vehicle and must be able to comfortably accommodate a minimum of one driver and five passengers. All vehicles must be able to accommodate infant and child car seats; customers will be responsible for providing any car seats, if needed. All Contractor provided vehicles and equipment shall present a neat, professional appearance. Contractor's vehicles and equipment used in the performance of this contract shall meet all local and Host Nation traffic, safety, and environmental requirements.

Vehicles and equipment found to be unsafe shall be removed from the installation and replaced. The Contractor shall not use any Government-owned tools, materials, or parts to maintain Contractor vehicles and equipment without prior written approval of the Contracting Officer. Any vehicle or piece of equipment entering USAG Italy is subjected to inspection by authorized authority at any time. All fuel costs incurred while performing work under this contract shall be paid for by the contractor. The contractor shall be responsible for performing routine maintenance on all vehicles as prescribed by the car manufacturer. The contractor is responsible for all costs incurred for maintenance. The contractor is responsible for carrying, at a minimum, company liability vehicle insurance of €10 million, as provided by Italian law. The contractor shall have a current “Responsabilita' Civile della Società”. The contractor shall be responsible for complying with any and all Italian driving laws and regulations, including, but not limited to: speeding, parking restrictions, seat belt laws, and cellular phone usage while operating a vehicle. The contractor shall be responsible for any and all fines incurred during the performance of the contract. The contractor shall be responsible for all parking fees and tolls incurred during the performance of the contract.

Version – September 2024 Page 18 of 42

PART 5

SPECIFIC TASKS

5.1 Basic Services: The Contractor shall provide non-personal housing support services in Poggio Renatico Ferrara, such as taxi transportation and interpretation services to military, civilian, and contractor personnel.

Services shall include taxi-interpreter services to view rental units, perform inspections, assist with utility activation/de-activation, prepare and terminate private rental contracts, and provide service call assistance. The Contractor shall be available via telephone or e-mail to provide information to customers upon their arrival about housing possibilities, expectation management of cultural differences, basic differences between U.S. standard leases and Italian standard leases.

5.2. Tasks:

5.2.1 Minimum Vehicle Requirements

5.2.1.1 The Contractor shall provide one (1) large sedan or Sport Utility Vehicle (SUV) with 5-passenger seating, including a driver and fuel.

a. Vehicles shall be no more than ten years old, have no more than 150,000 kilometers at the start of the contract, and have no reflective or distinctive markings. The interior and exterior shall be clean, in good working condition, free of excessive soil, rust, and damage, and have fully functioning air conditioning. Vehicles’ availability schedule shall be IAW paragraph 1.7.3.

b. Acceptable Quality Level (AQL): 100% Compliant

5.2.1.2 The Contractor shall be responsible for all operational costs.

a. The Contractor shall provide fuel for all vehicles. All fees, tolls, parking expenses, driver expenses (including food and lodging), maintenance costs, insurance (€10 million minimum), and fines for driving law violations shall be paid by the Contractor. The U.S.

Government will not reimburse for any of these expenses.

b. Acceptable Quality Level (AQL): 100% Compliant

5.2.1.3 Safety and compliance standards of Contractor’s vehicles.

The contractor shall provide vehicles with all the stated safety requirements: seatbelts for each passenger, rearview mirror, windshield wipers, front and rear defogger, functioning window controls, functioning door locks, parking brake, one spare tire, a tire jack, and all functional interior and exterior lights. Smoking is not permitted in the vehicle at any time. Drivers must comply with all Italian driving laws.

a. Acceptable Quality Level (AQL): 100% Compliant

5.2.2 Minimum Contractor Personnel Requirements

5.2.2.1 Communication and identification standards of all Contractor personnel.

a. All personnel answering phones and performing official communications to residents shall be able to speak, read, and write the English language, at least to fluency level 4 in accordance with Attachment 6. Drivers should have a cellular phone to communicate

Version – September 2024 Page 19 of 42 with their office. The Contractor must provide a point-of-contact phone number. All contractor personnel must wear an identification badge at all times while performing services.

b. Acceptable Quality Level (AQL): 100% Compliant

5.2.2.2 The COR will provide the Contractor with instructions regarding customer feedback process at the start of the contract.

Acceptable Quality Level (AQL): 100% Compliant

5.2.3 Taxi and Interpreter Service to Available Rental Properties

5.2.3.1 The Contractor shall provide pick-up and return transportation for customers for property showings, inspections, and utility service transportation within a 30-kilometer radius of Ferrara city center.

a. The Contractor shall schedule one customer per appointment for these services.

b. Acceptable Quality Level (AQL): 100% Compliant

5.2.3.2 The Contractor shall provide property showing and interpretation services.

a. The Contractor will coordinate with the customer to identify properties, accompany them on tours, provide housing-related interpretation, explain property components, answer questions, provide written details on financial agreements, and assist in obtaining permits for traffic-limited areas.

b. At the conclusion of each appointment, the contractor shall complete a Housing Support Services Form, as provided in Attachment 7. Contractor and Customer shall both sign the form. All Housing support Services forms completed during the month, will be submitted at the completion of each month.( A015). All forms provided in this PWS are subject to updates, the most current versions will be provided by the COR as they become available.

c. Acceptable Quality Level (AQL): 100% Compliant

5.2.4 Rental Property Inspection and Interpretation

5.2.4.1 The Contractor shall perform a thorough inspection of each unfurnished property with the renter and owner.

a. The condition of the property will be documented on the Private Rental Property Inspection Form (Attachment 8), including photos of the initial condition, furniture, and meter readings. The Contractor shall also inventory keys/remotes on the contract and document furniture on the Landlord’s Personal Property Inventory Form (Attachment 9).

The occupant will be shown the location of utility meters and instructed on how to operate heating controls and maintain water tanks.

b. At the conclusion of each appointment, the contractor shall complete a Housing Support Services Form, as provided in Attachment 1. Contractor and Customer shall both sign the form. All Housing support Services forms completed during the month will be submitted at the completion of each month. ( A015)

c. Acceptable Quality Level (AQL): 100% Compliant

5.2.5 Utility Services Representation and Interpretation

5.2.5.1 The Contractor shall represent the Tenant and provide interpretation services during the activation and de-activation of utility services.

Version – September 2024 Page 20 of 42

a. Contractor shall provide all information about costs, payment methods, and re-activation processes for utilities (gas, electricity, water, garbage, ZTL permits) and shall assist the renter in submitting the waiver form for the Italian TV tax.

b. Acceptable Quality Level (AQL): 100% Compliant

5.2.6 Preparation and Assistance with Private Rental Contract

5.2.6.1 The Contractor shall manage the negotiation process and collect all necessary paperwork to prepare the private rental contract (Attachment 10), to include coordination of the initial delivery of U.S. Government furnishings with USAG-I Central Furnishings Management Office

a. The Contractor shall assist the customer in the completion of the rental contract.

5.2.7 Termination of Private Rental Contract & Damage Assistance

5.2.7.1 The Contractor shall assist the customer in terminating their private rental contract.

a. This includes one pre-move-out inspection to be performed no later than two weeks prior to contract termination to identify any issues, coordination of all termination appointments such as notice to the Landlord (Attachment 11)

b. Acceptable Quality Level (AQL): 100% Compliant

5.2.7.2 Damage claims assistance.

a. The Contractor shall assist the Customer in case of damage claims. Assistance includes contacting and coordinating with professional companies to repair damage identified during occupancy or during the final housing inspection.

b. Acceptable Quality Level (AQL): 100% Compliant

5.2.8 Private Rental Liaison Support

5.2.8.1 Assistance to customers, landlords or real estate agencies via e mail, phone or in person.

a. The Contractor shall receive service calls and assist in resolving issues associated with the private rental.