B08 Attachment 0027 - PWS Annex C Transportation PRS.pdf

Task/Requirement Standard Sampling Method, Lot & Acceptable

Quality Level (AQL)

TRANSPORTATION - GENERAL

5.26.3 Provide reports and statistical data

Timeliness: Reports and statistical data delivered by the due date.

Quality: IAW DLRS ITD-01 Accurate and complete

Surveillance activity report

Lot: Inspect reports submitted per quarter.

AQL: 95%

PERSONAL PROPERTY OPERATIONS

5.27.1 Process Incentive Payments and Reimbursements.

Timeliness: Payments and reimbursements will be submitted to the Government rep, within 3 business days of receipt.

Approved payments and reimbursements will be forward to BMO daily and to DFAS weekly.

Quality: Incentive payments and reimbursements will be accurately prepared using applicable government rates in effect at the time of the move and a complete copy will be provided to QAE upon request.

Weights will be entered accurately and completely into AIS.

Random sampling

Each reimbursement completed at time of surveillance.

AQL: 100%

5.27.1 Statement of Accessorial Services performed.

Timeliness: Submit 619 receipt from TSP statement of accessorial services performed will be submitted to government rep, within 5 business days of receipt and to QAE upon request.

Quality: Shipment documents will correspond to the appropriate shipment record.

Random sampling

Lot: Each statement of accessorial services performed at time of surveillance.

AQL: 100%

5.27.1 Process payments for additional services.

Timeliness: Approved SF 1034 submitted to DFAS within 3 business days of receipt from Government representative.

Quality: Services performed are verified as rendered. SF 1034 is accurate and complete.

Random sampling

Lot: Each SF 1034 completed at time of surveillance.

AQL: 100%

5.27.1 Timeliness: Approved SF 1034

submitted to DFAS within 3 business

Random sampling

Statement of Accessorial

Services performed days of receipt from Government representative.

Quality: Services performed are verified as rendered. SF 1034 is accurate and complete.

Lot: Each SF 1034 completed at time of surveillance.

AQL: 100%

5.27.2 Counsel customers

Timeliness: In conjunction with shipment application and/or movement request.

Quality: Customers will be counseled

IAW DTR Part IV, and/or service guidance. Copy will be provided to

QAE on request.

Random sampling

Lot: Counseling completed at the time of surveillance.

AQL: 99%

5.27.2 Counsel personnel on

entitlements and procedures for pickup, delivery and/or storage of personal property/household goods

Timeliness: Personnel counseled with 3 hours of arrival/walk-in time and/or 1 hour of appointment time

Lot: Percent of personnel counseled within 3 hours of arrival/walk-in time;

percent counseled within 1 hour of appointment time.

AQL: 90%

5.27.3 Provide Specialized, Expedited

Assistance for Sensitive circumstances

Timeliness: To meet member/family member’s needs.

Quality: Blue Bark shipments will be handled IAW DTR Part IV, 410-E, and a complete copy will be provided to QAE on request.

Random sampling

Lot: Blue Bark/Sensitive shipments Completed at the time of surveillance.

AQL: 100%

5.27.6 Prepare shipment applications

and personally procured movement (PPM) Requests.

Timeliness: Assist DPS customers when required.

Quality: Will be completed IAW DTR

Part IV and governing service regulations and a complete copy will be provided to QAE on request.

Random sampling

Lot: Shipments applications and self-movement requests completed at the time of surveillance.

AQL: 95%

5.27.8 Timeliness: Conduct in person QC

inspections on 100% percent of personal property movements

(Physical or telephonic) during pack-

Conduct Quality Control inspections for personal property movements out or move-in. Conduct QC inspections on 100 percent of Blue

Bark and Gold Star Shipments

Percent of in-person (physical) QC inspections conducted on Army shipments.

AQL: 75%

5.27.8 Conduct Quality Control

inspections for personal property movements

Timeliness: Conduct in person QC inspections on 100% percent of personal property movements

(Physical or telephonic) during pack-out or move-in. Conduct QC inspections on 100 percent of Blue

Bark and Gold Star Shipments

Random sampling

Percent of in-person (physical) QC inspections conducted on Joint Service Shipments (non-Army).

AQL: 50%

5.27.9 Collect Excess Costs.

Timeliness: DD 139 prepared within the same week excess costs are discovered / determined; approved DD139 will be submitted to DFAS as required. DD1131 prepared in the same week monies are received;

submitted to Government rep, for deposit weekly.

DD Form 139 or DD Form 1131 will be prepared and maintained completely and accurately. Provide a copy to QAE upon request.

Random sampling

Lot: Collection forms completed at time of surveillance.

AQL: 100%

5.27.9 Process request for extension of

travel and transportation entitlements.

Timeliness: Review and forward to Government rep, within 5 business days of receipt.

Approved requests will be returned to the requestor the next business day.

Quality: Requests will be reviewed for eligibility. Requests forwarded to ITO will be complete, accurate, and contain all appropriate supporting documents/copies required by the JTR and an approval/recommendation letter for ITO signature and provide a copy to QAE upon request.

Random sampling

Lot: Each extension in process or completed at time of surveillance.

AQL: 90%

5.27.9.1 Process change in destination

Requests.

Timeliness: Initiate tracer action Diversions: Initiate diversion immediately upon notice of change in destination.

Delivery from SIT/DPM Warehouse:

Coordinate the release from warehouse within 5 days of receipt of request for shipment.

Quality: Certificates of diversion, Certificates for Long Delivery-Out-of-

SIT, and DPM reshipment instructions prepared, completed, approved and distributed accurately and completely and a complete copy will be provided to QAE on request.

Random sampling

Lot: Each change In destination in process or completed at time of surveillance.

AQL: 95%

PASSENGER MOVEMENTS

5.28.1 Process Commercial Invoices.

Timeliness: Approved invoices and supporting documents will be submitted to the COR within 3 business days of receipt from TSP.

Quality: TSP charges will be complete and verified correctly before submitted to COR completely reviewed before submission to COR.

Random sampling

Lot: Each commercial ticket invoices in process or completed at time of surveillance.

AQL: 100%

5.28.1 Process Individual/Family

passenger movement requests.

Timeliness: Requests will be processed and completed to meet passenger’s departure and arrival requirements.

Quality: Mode of travel will be based on individual/family travel requirements and entitlements.

Random sampling

Lot: Passenger movement requests in process, or completed at time of

AQL: 97%

5.28.1 Process overseas travel

requests.

Timeliness: Port calls and changes processed to meet customers travel requirements.

Quality: Port call request or orders processed accurately and completely.

Random sampling

Lot: Each port call request being processed, or completed at time of

5.28.1 Prepare port call request

Timeliness: Port call requests processed to meet customers travel requirements.

Quality: Port call requests to CTO for commercial airline travel will be processed completely and accurately.

Random sampling

Lot: Each port call request in process or

5.28.5 Reconcile centralized billing

accounts and certify payment by DFAS

Timeliness: Reconcile and submit to DFAS within 15 calendar days. NOTE:

Certify CBAs within 5 working days of hard copy receipt for DTS Accounts, and 10 days for manual accounts. FMR standard of 30 days still applies for processing.

Lot: Percent of CBAs reconciled and submitted to DFAS within 15 calendar days

AQL: 90%

MOTOR POOL OPERATIONS

5.29.1 Control & Account for GSA

vehicles, keys, and credit cards report loss/abuse

Timeliness: By COB daily notify COR upon discovery.

Quality: Complete & accurate

Random sampling

Lot: Each GSA vehicle hand receipt

AQL: 99%

5.29.3 Inspect & dispatch GSA vehicles

and GSA credit cards

Timeliness: Vehicle inspected at time of dispatch and upon return. LSEV inspected and dispatch quarterly.

FORSCOM decal affixed prior to initial dispatch

Quality: Inspection shall be performed accurately

Random sampling

Lot: Each GSA vehicle dispatch in process or completed at time of surveillance.

AQL: 100%

CARGO MOVEMENTS

5.31.1 Route military cargo and

equipment.

Timeliness: To meet mission requirements

Quality: Shipment will be routed IAW

DTR PART II. Data entry into

ETA/FAST/GFM CMOS will be accurate and complete.

Random sampling

Lot: Each shipment competed at time of

PASSPORT OPERATIONS

5.37.2 Contractor will process all passport and Visa applications for all military, civilian and dependent personnel residing in Redstone Arsenal area.

In accordance with DoD 1000-21- R.

Random surveillance IAW planned sampling

LOT:

AQL: 100%

5.37.4 The contractor will examine and review for accuracy and authenticity all passport document presented for review.

Determine the appropriate type and duration of every passport presented and make an accurate determination.

Random surveillance. LOT:

Random