B P09 C Cemetery Operational Standards and Measures.pdf

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NCA Directive 3000 - Operational Standards and Measures for VA National Cemeteries

This is an NCA Directive issued by the Department of Veterans Affairs National Cemetery Administration (NCA) establishing operational standards and measures for all VA national cemeteries. The directive, effective September 19, 2024, updates and supersedes the previous version dated January 4, 2010, and is scheduled for recertification on or before September 19, 2029. The directive establishes both operational standards for performing key cemetery operations and performance measures to evaluate compliance with these standards. NCA's current Operational Standards and Measures are published in the "NCA Operational Standards and Measures Guidebook" (Guidebook), which is accessible to all employees online through the NCA Improvement and Compliance Service's intranet site.

The responsible offices for implementing this directive are the NCA Office of Cemetery Operations and Office of Finance and Planning, located at 810 Vermont Avenue, NW, Washington, DC 20420. The Under Secretary for Memorial Affairs (USMA) approves or disapproves proposed updates or changes to the standards. Primary responsibilities are distributed among the Principal Deputy Under Secretary for Memorial Affairs (PDUSMA), Deputy Under Secretary for Field Programs and Cemetery Operations (41), Executive Director of Cemetery Operations (41A), Deputy Director of Cemetery Operations (41A1), District Executive Directors, Cemetery Directors, and the Director of the Veterans Cemetery Grants Program (41C). These officials are tasked with establishing enterprise-level standards, managing the Guidebook, coordinating compliance reviews, conducting periodic operational assessments, and incorporating standards into grant application processes and compliance review programs for VA grant-funded and state/tribal veterans cemeteries.

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