Attachments.pdf

Attachment # 1 - Performance Requirements Summary

Incentive:

Performance that consistently falls above the AQL may result in exercise of option year and favorable performance rating.

Penalty:

Failure to perform scheduled services in accordance with the requirements is a strong indicator of Contractor lack of competence, and will be documented in the Contractor’s past performance information.

This can also be grounds for Termination for Cause.

Performance Objective

PWS Ref

Acceptable Quality Level

(AQL)

Monitoring Method(s)

Floors and Thresholds C.4.2. No more than two (2) Deficiencies per Month Periodic Daily and/or Weekly by COR

Landings, Stairways, Risers, Stringers, Loading Areas, Garage, and Ramps

C.4.3. No more than two (2) Deficiencies per Month Periodic Daily and/or Weekly by COR

Dusting C.4.4. No more than two (2) Deficiencies per Month Periodic Daily and/or Weekly by COR

High Dusting/Cleaning C.4.5. No more than two (2) Deficiencies per Month Periodic Daily and/or Weekly by COR

Window Blinds C.4.6. No more than two (2) Deficiencies per Month Periodic Daily and/or Weekly by COR

Walls, Partitions, and Dividers C.4.7. No more than two (2)

Deficiencies per Month

Periodic Daily and/or Weekly by COR

Wood C.4.8. No more than two (2) Deficiencies per Month Periodic Daily and/or Weekly by COR

Fixtures and Bright Metal Surfaces C.4.9. No more than two (2) Deficiencies per Month Periodic Daily and/or Weekly by COR

Glass/Mirrors C.4.10. No more than two (2) Deficiencies per Month

Periodic Daily and/or Weekly by COR

Supplies C.4.11. No more than two (2) Deficiencies per Month Periodic Daily and/or Weekly by COR

Solid Waste Collection C.4.12. No more than two (2) Deficiencies per Month Periodic Daily and/or Weekly by COR

Carpet Cleaning/Extraction C.4.13. No allowable deficiencies Semi-Annual by COR Floor Stripping, Waxing and Buffing

C.4.14. No allowable deficiencies Semi-Annual by COR

Restroom and Shower Cleaning C.4.15. No more than two (2) Deficiencies per Month Periodic Daily and/or Weekly by COR

Laboratory Cleaning C.4.16. No more than two (2) Deficiencies per Month Periodic Daily and/or Weekly by COR

Break Room Cleaning C.4.17. No more than two (2) Deficiencies per Month

Periodic Daily and/or Weekly by COR

Elevator Cleaning C.4.18. No more than two (2) Deficiencies per Month

Periodic Daily and/or Weekly by COR

1st Year – no more than 2 deficiencies per month.

Opt Year 1, 2, 3 and 4 – no more than 2 deficiencies per quarter.

Attachment #2 - Deliverables

Title PWS Ref When Submitted

Contract Manager C.1.2.1.

a. At pre-work meeting and when updated.

b. Change in personnel, no later than 1 day after hire.

Personnel List C.1.2.2.

a. At pre-work meeting and when updated.

b. Change in personnel, no later than 1 day after hire.

Quality Control Plan C.1.3.2.

a. At pre-work meeting.

b. Final no later than 30 days after commencement of contract.

Safety Plan C.1.4. Within 30 days after commencement of work.

Building Condition Inventory

C.2.1.2.

C.2.1.3.

a. Within 5 days after contract start date.

b. At contract end.

Cleaning Products C.3.1.

C.5.9.

a. At pre-work meeting

b. Before any changes to products

SDS Sheets C.3.2.

a. At pre-work meeting

b. Prior to approval of new product.

Schedules C.4.1.

F.2.

a. At pre-work meeting

b. Each Anniversary date for Option Years

Biobased Product List C.5.9.

a. At pre-work meeting

b. Each Anniversary date for Option Years

Insurance Policy

AGAR

452.228-71

a. At pre-work meeting

b. Each Anniversary date for Option Years

Attachment #3 - Service Areas

Building Floors Gross Area (SF)

Carpet

(SF)

VCT/Tile

(SF)

Showers

(EA)

Restrooms

(EA)

Other

(SF)

Main 2 29,180 26,470 2,705 2 6

Laboratory 2 13,360 1,920 7,100 1 4

Sealed concrete 2,920

Annex 1 5,960 5,050 910 1 5

Totals 48,500 33,440 10,715 4 15 2,920

Attachment 4 Quality Assurance Surveillance Plan (QASP)

FORT COLLINS JANITORIAL SERVICES

This Quality Assurance Surveillance Plan (QASP) has been developed to evaluate contractor actions while implementing this SOW. It is designed to provide an effective surveillance method of monitoring contractor performance for each listed objective on the Service Summary.

The QASP provides a systematic method to evaluate the services the contractor is required to furnish.

The contractor, and not the government, is responsible for management and quality control actions to meet the terms of the contract. The role of the government is quality assurance to ensure contract standards are achieved.

In this contract the contractor’s quality assurance system is the driver for product quality. The contractor is required to develop a comprehensive program of inspections and monitoring actions. The first major step to ensuring a “self-correcting” contract is to ensure that the quality assurance system approved at the beginning of the contract provides the measures needed to lead the contractor to success.

Once the quality assurance system is approved, careful application of the process and standards presented in the remainder of this document will ensure a high quality assurance program.

The contractors quality assurance system (CQAS) must include all elements of the SOW. The COR will inspect services using a checklist containing all elements of performance and are met in accordance with the CQAS.

Periodic Inspections: The COR or designated Inspector will use the attached checklist to periodically check to see if services have been performed in accordance with the PWS and the contractors CQAS.

The contractor on site manager/supervisor will sign acknowledgment of completed checklist and make any comments and corrections of deficiencies. Copy will be provided to the contractor through the Contracting Officer. Periodic inspections may be reduced or increased depending on the contractors performance.

Customer Complaints: The COR will validate any customer complaint and document the compliant with the PWS section reference. The contractor will be allowed to comment. Re-performance shall be performed immediate or other remedies that may be necessary. The validated compliant will be sent to the contractor to file with their CQAS.

The Contractors Quality Assurance System: The COR will periodically review contractors approve CQAS to ensure the contractor is maintaining as required. Deficiencies will be reported to the Contracting Officer for a review of the plan. Review of the CQAS may be rare, depending on the level of performance being provided.

Contract No:

Description: Janitorial Services located at 240 West Prospect Head Quarters Building.

Periodic Surveillance Date:____________ Time:_____________ Disincentive:

Failure to perform scheduled services in accordance with the requirements is a strong indicator of contractor lack of competence, and will be documented in the contractor’s past performance information.

This can also be grounds for Termination for Cause.

Incentive:

Performance that consistently falls above the AQL may result in exercise of option year and favorable performance rating.

PWS Ref / Performance Objective Acceptable Quality Level (AQL) Monitoring Method(s) Acceptable Un-

Acceptable

C.4.2 Floors and Thresholds No more than two (2) Deficiencies per Month Periodic Daily and/or Weekly by COR

C.4.3 Landings, Stairways, Risers, Stringers, Loading Areas, Garage and Ramps

No more than two (2) Deficiencies per Month Periodic Daily and/or Weekly by COR

C.4. 4 Dusting No more than two (2) Deficiencies per Month Periodic Daily and/or Weekly by COR

C.4.4.5 High Dusting/Cleaning No more than two (2) Deficiencies per Month Periodic Daily and/or Weekly by COR

C.4.6 Window Blinds No more than two (2) Deficiencies per Month Periodic Daily and/or Weekly by COR

C.4.7 Walls, Partitions, and Dividers No more than two (2) Deficiencies per Month Periodic Daily and/or Weekly by COR

C.4.8 Wood No more than two (2) Deficiencies per Month Yearly

C.4.9 Fixtures and Bright Metal Surfaces No more than two (2) Deficiencies per Month Yearly

C.4.10 Servicing No more than two (2) Deficiencies per Month Periodic Daily and/or Weekly by COR

C.4.11 Supplies No more than two (2) Deficiencies per Month Periodic Daily and/or Weekly by COR

C.4.12 Glass/Mirrors No more than two (2) Deficiencies per Month

Periodic Daily and/or

C.4.13 Elevator No more than two (2) Deficiencies per Month Yearly

C.4.14 Solid Waste Collection No more than two (2) Deficiencies per Month Yearly

C.4.15 Trash Removal No more than two (2) Deficiencies per Month Periodic Daily and/or Weekly by COR

C.4.16 Lighting No more than two (2) Deficiencies per Month Periodic Daily and/or

C.4.17 Carpet Cleaning Extraction No more than two (2) Deficiencies per Month

Periodic Daily and/or

C.4.18 Grounds and Parking Lot Clean-up No more than two (2) Deficiencies per Month Yearly

C.4.19 Restroom Cleaning No more than two (2) Deficiencies per Month Yearly

C.4.20 Labs No more than two (2) Deficiencies per Month Periodic Daily and/or Weekly by COR

C.4.21 Semi-Annual Stripping and Re-waxing Floors No allowable deficiencies Periodic Daily and/or

Weekly by COR

C.4.21 Buffing No allowable deficiencies Periodic Daily and/or

Notes:

Inspector: