Attachments_A_-_C.pdf

ATTACHMENTS CITY OF PHOENIX

ATTACHMENT A - Custodial Service Performance

Custodial Service Performance

Complete this form within five working days from the end of the review period

Site: Date:

Address: Reviewed By: I Contractor I Previous Score Previous Review Date: I PURPOSE: Each component must be given a rating, as follows:

GOAL: 2 I Satisfactorv

Compliance:

Assess conlracto(s adherence ID conlract RFP GGS-26-0368 s=mcalions ConlraclD(s performance meels lhe cleaning standards

Resoonse ID non-comolian ce of conlract soecmcations, as follows: 1 Unsalisfactorv

1, Follow up insoeclion in 10 davs-mustcomplvwilh passing score

2. Failure ofbllow up inspection resulls-conlracbr may receive cure noti ce

3. Failure b complv wilhin five davs of cure notice receipt is cause br lerminalion

RFP

Corrective Actions

22-038 City of Phoenix Custodial Services Review Weight i (include details)

Reference It:

Section 1.0 QUALITY OF SERVICE DELIVERY 60%

V: 3 1.1 Contract Performance

V: 4 1.2 Quality Control • Facility Inspection Report

V: 2.13 1.3 Cleaning Response Time

2.0 MANAGEMENT & STAFFING 20%

V: 2 -3 2.1 Staffing, Supervision and Operations Plan

V: 5 2.2 Cleaning Schedule • Daily and Periodic

V: SAiiach B 2.3 REPORT. Daily Communication with Contract Representative.

3.0 COMPLIANCE OF SERVICES 10%

11:24-29

3.1 SAFETY. Compliance with environmental, occupational health & safety laws and regulations

111:3 0 -33 3.2 SECURITY. Compliance with security policies.

V:2-3 3.3 TRAINING. Compliance with service personnel training policies & records

4.0 ENVIRONMENTAL MANAGEMENT 10%

Ill: 25 4.1 Energy Conservation

Ill: 26 4.2 Environmental: Preferred Products • Chemicals and Equipment

Total Weight 100%

Score - Points 0,00 Out of 2

Score - Percentage of Compliance 0% Out of 100%

90% and Above Passing Score

89-90% Corrections Needed

84-88% Needs Improvement 80-83% Needs Immediate Action

79% and Below Failure with Need for Action

ATTACHMENT B - Custodial Contractor Daily Report

" Custodial Contractor Daily Report

SITE: CONTRACTOR: RFP: GGS-26-0368

COMMENTS

CUSTODIAL CONTRACTOR PE RSONNEL

DATE PRINT NAME DAILY TASK START LUNCH LEAVE

IN OUT IN our

ATTACHMENT C - Custodial Corrective Action Form

Corrective Action Form

Submit a separate response for each finding report type.

Site: Inspection Date:

Address: Response Due Date:

Contractor: I Contractor Representative: Report Type:

1. What was the i m m ediate corrective action that was taken bv the vendor after beina inform ed about the insDection?

2. What did the vendor determ ine to be the ro o t cause of the finding after the facili ty received the form al inspection results?

I Training r Staffing r Supervision r Failure to follow procedures I Other (explain):

3. Reaardina the cause of the findina, Dlease describe in detail how this led to the deficiencies no ted in the findina re De

4. As a result of the ro o t cause of the finding above, what action has the vendor m anagem ent taken to ensure the

What date was the corrective a ction implemented (rnm/dd/yyyy)? ______________________ _ What date did Management follow up to ensure that the corrective actions were initiated (rnm/dd/yyyy)? __________ _

5. What m e asures will be taken by vendor m anagem ent to ensure that the corrective actions are sustained?

Vendor management responsible for implementing corrective action:

Name: ________________ _

Date:

Vendor management responsible for verifying that corrective actions have been implemented and are sustained:

Name:

Contractor is required to complete a Corrective Action Report for scores of 90 and lower.