Attachment L - Reference Questionnaire.docx
DOCX document 27 KB Posted
- Solicitation number
- ITN-17169
- Issued by
- Palm Beach County, Florida
About this file
This is a Reference Questionnaire form used by the Florida Department of Corrections to evaluate vendor performance for the Operation and Management of Contractor-Operated Correctional Facilities solicitation (FDC-ITN-27-023). The questionnaire is completed by the Department based on information vendors provide on Form 4, Business Experience, and is administered to references identified by prospective contractors. The form collects feedback from reference contacts regarding vendor performance on previous contracts through a structured scoring system.
The questionnaire consists of twelve evaluation questions that assess vendor performance across multiple dimensions, including quality of services rendered, contract implementation, adherence to deadlines, accuracy of reporting and invoicing, imposition of sanctions or penalties, key staff competency and cooperation, project management effectiveness, customer service quality, staff knowledge of contract requirements, cooperative working relationships, and willingness to engage the vendor for future contracts. Each question is assigned a specific point value, ranging from zero to eight points, with total possible scores aggregated across all responses. Reference verification is documented through printed signatures and titles of the individuals providing feedback, along with the date of verification.
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Text version
ATTACHMENT L
REFERENCE QUESTIONNAIRE
This form will be completed by the Department utilizing the information provided on Form 4, Business Experience.
Vendor’s Name: ___________________________________________________________________
Reference’s Name:
| Primary Contact Person: |
| Alternate Contact Person: |
| Primary Phone Number: |
| Alternate Phone Number: |
| The following questions will be asked of each reference. |
| Score |
| 1. Briefly describe the services the Vendor performed for your organization: |
| N/A |
2. How would you rate the contract implementation with this Vendor? Excellent = 8, Good = 6, Acceptable = 4, Fair = 2, Poor = 0
3. Did the Vendor consistently meet all of its performance/milestone deadlines? Yes = 4, No = 0
4. Did the Vendor submit reports and invoices that were timely and accurate? Yes = 4, No = 0
5. Did you impose sanctions, penalties, liquidated damages, or financial consequences on the Vendor during the last 12 months? Yes = 0, No = 4
6. How would you rate the Vendor’s key staff and their ability to work with your organization? Excellent = 8, Good = 6, Acceptable = 4, Fair = 2, Poor = 0
7. Did you ever request dismissal of any key staff? Yes = 0, No = 4
8. Did the Vendor’s project/Contract Manager effectively manage the contract? Yes = 4, No = 0
9. How would you rate the Vendor’s customer service? Excellent = 8, Good = 6, Acceptable = 4, Fair = 2, Poor = 0
10. Was the Vendor’s staff knowledgeable about the contract requirements and scope of services? Yes = 4, No = 0
11. Did the Vendor work cooperatively with the organization during the course of the contract? Yes = 4, No = 0
12. Would you contract with this Vendor again? Yes = 8, No = 0
Total Score:
Reference Verified by:
| __________________________________ | ___________________________________ | ||
| Name (printed) | Title | ||
| __________________________________ | ___________________________________ | ||
| Signature | Date |
FDC-ITN-27-023
Operation and Management of Contractor-Operated Correctional Facilities
File details come from the government source that posted it. Updated .