Attachment L-08 Past Performance Questionnaire.pdf

SMASS IV 80KSC022R0010DRFP

Kennedy Space Center

Safety and Mission Assurance Support Services IV

(SMASS IV)

Attachment L-08

Past Performance Questionnaire

SMASS IV 80KSC022R0010DRFP Past Performance Questionnaire Attachment L-08

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Safety & Mission Assurance Support Services IV (SMASS IV) John F. Kennedy Space Center, Florida

This questionnaire is submitted for your evaluation by a company that has intentions to compete for the SMASS IV contract as a prime or subcontractor. The following terms, “customer reference” and “evaluator,” are used to refer to the person performing the evaluation. For the SMASS IV Request for Proposal (RFP), NASA requires the company to provide this questionnaire to customer references for which it has had an active or completed contract in the past three (3) years. Please complete this questionnaire and return to NASA per the following instructions at the bottom of Page 2. Your assistance in this effort is greatly appreciated.

The SMASS IV contract’s principle purpose is to provide engineering and technical services support to the Kennedy Space Center (KSC) Safety and Mission Assurance (SMA) Directorate. KSC SMA Directorate supports NASA Programs and Projects at KSC, providing mission assurance, engineering, and risk assessment and analysis in the disciplines of safety, reliability, and quality. Programs at KSC include, but are not limited to, the following: Exploration Ground Systems Program; Launch Services Program; Agency Technical Authority; Orion Program; Commercial Crew Program;

International Space Station Program; Center Engineering, Safety, and Operations; and Space Launch System Program. SMASS will be performed primarily at KSC; however, resident support may be required at other NASA centers, facilities, or sites.

Marginal (M)

Performance does not meet some contractual requirements. The contractual performance of the element or sub-element being evaluated reflects a serious problem for which the Contractor has not yet identified corrective actions. The Contractor’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory (U)

Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains a serious problem(s) for which the Contractor’s corrective actions appear or were ineffective.

Not Applicable (N/A) No information or does not apply to this contract

Section V: Provide evaluation of the company’s performance. Additional pages may be used for comments if desired. It is very important to keep in mind that only performance in the past three (3) years is relevant.

Section VI: Provide evaluation of the company’s overall history.

Please complete, sign and scan this questionnaire and submit via email to the SMASS IV Contracting Officer (ksc-smass-iv-info@mail.nasa.gov) no later than TBD.

Section I. Company and Contract Information

Section II. Description of Contract

A. Briefly describe the services provided under this contract:

B. During the contract performance being evaluated, this company was the:

Prime Contractor ____ Major Subcontractor ____ Other (e.g., Team Member) _________

C. Does a corporate or business relationship currently exist between the company being evaluated and your organization? Yes ____ No ____ If yes, please describe:

Section III. Evaluator Information

A. Name of Company/Division being evaluated:

B. Address:

C. Contract Number:

D. Contract Type:

E. Period of Performance (including options): Start date: End date:

F. Total contract value (including options):

A. Name:

B. Title:

C. Agency/Company:

D. Address:

E. Phone:

F. Date questionnaire completed:

G. Role in Program/Contract:

H. Length of involvement in this program/contract:

Section V. Past Performance Rating

PERFORMANCE QUESTIONS

Performance Rating

E xc ee d ed

M et

F ai le d to

M ee t

N ot

R at ed

D id

N ot

P er fo rm

1. Overall performance in supporting the program or project

2. Overall quality of services provided

3. Compliance with technical requirements and performance standards

4.

Content, accuracy, quality and timeliness of technical reports and deliverables

5. Ability to design and/or deliver a product within schedule

6. Timely identification and mitigation of risks

7. Contractor’s ability to identify and correct performance deficiencies in a timely manner

8. Compliance with technical process and control requirements (quality assurance, configuration management, etc.)

9. Ability to recruit and retain key and/or highly skilled personnel, including ability to fill key vacancies in a timely manner

10. Ability to handle fluctuating workloads

11. Demonstrated understanding and compliance with safety requirements

12.

Ability to build effective working relationships with associated contractors, subcontractors and the Government in a team environment

13. Communicating and interfacing with Government

14. Ability to effectively manage subcontractor performance

15.

Adequacy of Contractor’s system(s) for processing contract modifications and changes

16. Ability to plan efforts and schedule estimates

17.

If performance based, how successful was the Contractor in meeting the contract metrics?

18. Timeliness, quality, and accuracy of reporting

Section VI. Overall History

Please comment on particular strengths or weaknesses of the company’s performance (technical, schedule, and management).

Did the company propose any innovations during the performance of their contract? Were they implemented effectively and within schedule estimates?

Has the company performance required the issuance of any cure notices/show cause, or termination for cause or for default?

Please comment on the company’s ability to collect information per the Data Requirements Descriptions (DRDs) and the timeliness and accuracy of their reporting.

Overall Contract Performance Rating:

Exceptional ____ Very Good ____ Satisfactory ____ Marginal ____ Unsatisfactory ____

Would you select this company again? Yes ____ No ____

Please add any other comments you may feel are pertinent.

Evaluator’s Signature Date