Attachment L-001- Customer Satisfaction Survey.pdf

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Attached to
Janitorial Services- FAA Chicago 5 Sites
Solicitation number
697DCK-23-R-00393
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This document contains a customer satisfaction survey template for a janitorial services solicitation. The Federal Aviation Administration Southwestern Region is soliciting proposals for janitorial services at five sites in Chicago under solicitation number 697DCK-23-R-00393. Offerors are required to submit completed customer satisfaction surveys from past or current clients along with their proposals. The survey collects ratings on a scale of 1 to 5 for timely completion of services, response to needs and complaints, problem solving and follow up capabilities, and overall satisfaction. Completed surveys must be submitted directly to the FAA contracting specialist or contracting officer by July 26, 2023 at 5:00 PM Central Time.

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Other files

File Type Posted
SIR 697DCK-23-R-00393 Amendment 0001- Chicago 5 Sites Janitorial.pdf PDF
Attachment 4- Wage Determination 2015-4829 Rev 23 Dated 12-27-22 (SBN).pdf PDF
Attachment 3- Wage Determination 2015-5023 Rev 19 Dated 12-27-22 (DEC).pdf PDF
Attachment 1- Statement of Work (SOW) CHI 5.pdf PDF
Attachment 5- Wage Determination 2015-4793 Rev 22 Dated 12-27-22 (LAF).pdf PDF
Attachment 6- Wage Determination 2015-5015 Rev 19 Dated 12-27-22 (CMI).pdf PDF
Attachment 2- Wage Determination 2015-4781 Rev 20 Dated 12-27-22 (FWA).pdf PDF
SIR 697DCK-23-R-00393- Chicago 5 Sites Janitorial.pdf PDF

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1. Name of Company Submitting Proposal:___________________________________________

2. Name of Company Completing Survey:____________________________________________

3. Past Performance Contract# referenced for this Survey:______________________________

4. Type of Services Provided:

5. ANNUAL Dollar Amount of the above-referenced Contract:___________________________

Name of the Person (Customer) Submitting this Survey:____________________________________ Email Address:____________________________________

I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.

Signature of the Customer_________________________________ Date________________________

Page 1 of 2 Version 1.0, Dated 5/9/23

CUSTOMER SATISFACTION SURVEY

Solicitation # 697DCK-23-R-00393

1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?

_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)

Comments:

2. How quickly does this contractor respond to your needs, requests, or complaints?

_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)

Comments:

3. How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?

_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)

Comments:

4. Please rate your current level of satisfaction with the overall service performance of this contractor:

_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)

Comments:

Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address: Alicia.Prince@faa.gov no later than July 26, 2023 @ 5:00 PM CT

The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.

Page 2 of 2 Version 1.0, Dated 5/9/23

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