Attachment J2 - Statement of Objectives for Task Order.pdf

04/29/2022

SOO for L-CAP Order 1

Library of Congress Collections Access Platform (L-CAP) Task Order Statement of Objectives

1.0 PURPOSE

The purpose of this Statement of Objectives (SOO) is to outline the requirements of the first order which will cover the implementation of the core platform. The Library recognizes that there are varying approaches to meet these requirements. Through the use of this SOO the Library seeks to allow offeror the maximum flexibility to innovatively manage the program schedule, performance, risks, and any subcontracts to produce a system that satisfies the requirements. In order to achieve the objectives, the Library believes it is important to maintain clear visibility into the program schedule, performance, and risk. The offeror is required to build upon this document and provide with their proposal a complete Statement of Work outlining their unique approach to achieving these objectives.

2.0 SCOPE

The contractor shall provide a Library Collections Access Platform (LCAP) to support centralized management of the entire lifecycle of the Library’s acquisitions, bibliographic control and cataloging, collections management, inventory and circulation, discovery, and researcher management needs while providing the greatest efficiency and value to the Library's operations. The solution may be composed of one or more proven, mature systems or services from and must at a minimum include a Library Service Platform (LSP) and Discovery Layer.

The contractor will assign resources and accomplish the performance objectives listed below. In order to ensure the services are successfully met the contractor shall incorporate into their proposed Statement of Work a Project Management Plan (PMP) that outlines how they will meet the objectives outlined in this document. The contractor must provide a Project Management Plan (PMP) that includes:

• Scope

• Execution methodology (include proposed tools)

• Baseline schedule and schedule management plan

• Dependencies, assumptions, and dependencies

• Roles & responsibilities

• Communication plan

• Change management plan

• Risk register & management plan

• Quality Management Plan (QA/QC)

2.1 Period/Place of Performance

The places and period of performance for implementation of the requirements of this order shall be as proposed by the contractor in accordance with the specific approach outlined in their Statement of Work. The Implementation Plan must account for retiring the Library’s current integrated library system by July 2025. Hosting costs for the length of core implementation shall be placed on this order, and shall run for the same length as the period of performance for the contractor’s task order solution.

2.2 Deliverables

As part of the proposed Statement of Work the offeror shall outline the deliverables and the delivery timelines associated with completing the work required by this task order. The Library anticipates these would include items such as Systems Documentation, Implementation Processes and Procedures, Performance Test Reports, and transition reporting. The Library believes frequent status reporting is an important component to meeting objectives outlined below.

3.0 PERFORMANCE OBJECTIVES

OBJECTIVE 1: ANALYSIS AND DESIGN SERVICES

The contractor shall deliver analysis, recommendations, and solution design to meet the Library's needs. The contractor shall also provide technical expertise and guidance to Library staff for Library projects that involve LCAP, such as integrations with other Library systems.

The contractor must work with Library subject matter experts to convert the requirements in Attachment J3 - Mandatory Requirements for Task Order into implementable features. The contractor must also decompose features into a prioritized backlog of user stories including user acceptance criteria. This process may result in the revision of existing requirements as well as the discovery of new requirements. The Library has the objective of implementing through an iterative process in which the Library works with the vendor to develop a roadmap that will drive the release plan. The vendor’s Statement of Work approach to meeting this objective must be consistent with this.

In support, the Contractor shall complete the following tasks:

Task 1: Complete conceptual solution design. The contractor shall provide a conceptual solution design to include one or more COTS or open-source products and any additional development required to address all user stories in backlog. Conceptual solution must include:

- Solution architecture diagram that describes the platform structure and behavior as well as how it will interface with other systems within the Library

- Functional specifications for potential product features and enhancements

- Functional specifications for integrations

- MVP plans

- If application is not FedRAMP certified, implementation plan must include timeline for submitting security operations center 1,2, and 3 reports

Task 2: Conduct a Workflow Analysis & Design. The contractor shall work with Library staff to review and analyze current workflows in order to identify opportunities for efficiency and innovation using the LCAP solution.

The contractor shall design workflows that leverage LCAP functionality to meet the Library's needs and develop system documentation and help text to support these workflows. The contractor shall also provide workflow support for each functional area to include:

- Analysis of existing workflows

- Workflow design

- Develop system documentation and help text to support workflows

OBJECTIVE 2: IMPLEMENTATION AND TESTING SERVICES

The contractor shall provide implementation services to support LCAP, including implementation planning, configuration, deployment in secure development, test, and staging environments, deployment to production, and accommodations for the Library’s authentication, monitoring, and logging requirements. The Contractor shall coordinate with Library staff to ensure implementation is conducted in an orderly and efficient manner that takes into account any priorities or dependencies identified by the Library.

The Contractor shall conduct and propose methods for user acceptance, performance, and accessibility testing to collect and resolve issues and defects and obtain written acceptance of required functionalities through the completion of user stories or similar process with clear acceptance criteria on this task order:

- User Acceptance Testing shall verify that the solution satisfies all user stories in the backlog.

- Performance Testing shall verify that the solution satisfies the performance requirements indicated in

C.3.13.12. of the LCAP IDIQ Statement of Work and the contractor’s standards for this task order.

- Accessibility Testing shall verify that the solution satisfies all requirements captured in C.3.13.7. of the

LCAP IDIQ Statement of Work.

The contractor shall provide the following requirements during the testing and implementation:

• Platform-specific test procedures and plans including test cases;

• User acceptance, performance, and accessibility testing in non-production environment;

• Reports on test results and recommendations for resolving issues identified during test;

• Troubleshooting and issue resolution;

• Additional rounds of testing and reporting at the discretion of the Library to ensure all issues are resolved;

• Development of accurate acceptance criteria for user stories, and the creation of additional testspecific stories where necessary

In support, the Contractor shall complete the following tasks:

Task 1: Provide an implementation plan that will deliver recommendations for a successful implementation and define the approach, dependencies, timeline, stakeholders, and definition of done for the following implementation activities:

• Configuration

• Development

• Data migration

• Testing

• Integration

• Training

• Deployment

• Support

• Logging and Monitoring

Task 2: The Contractor shall work with Library stakeholders to develop implementation guides to confirm coordination with all required Library teams and processes for effective configuration management. The implementation processes shall include configuration management practices, testing of core and integrated systems, release documentation, and inclusion of Library change management processes.

Task 3: The Contractor must provide Test Plan that includes approach, dependencies, timeline, and stakeholders as well as entry and exit criteria and test cases for User Acceptance Testing, Performance Testing, and Accessibility Testing. The contractor shall work with Library stakeholders to ensure that stories have proper accurate acceptance criteria and the needed test procedures and documentation to validate each story.

Task 4: The contractor must provide a Performance Testing Report for the proposed production environment and production data to include the following:

• Results of the performance test

• Recommended action plan to address issues identified in the performance test

Task 5: The Contractor shall provide a Systems Documentation including Systems Administration Manual, Configuration Management Plan, System Security Plan, IT Contingency Plan, Systems Architecture Diagram including networking boundaries, and Disaster Recovery Guide to support implementation and ensure business continuity in the event of a disaster.

Task 6: The contractor must provide all hosting services and software licenses required, excluding third party software licenses, for the implemented solution, and on-going support for the duration of the contract.

OBJECTIVE 3: DATA MIGRATION

The contractor shall execute the data migration tasks necessary to migrate data as defined in Attachment J3 - Mandatory Requirements for Task Order. In order to achieve this the Contractor shall do the following for each data set:

1. Analyze data quality, recommend measures for cleanup and/or enhancement and define plan for migrating data sets

2. Work with Library staff to migrate data

3. Perform data cleanup

4. Complete one or more successful test loads at the Library’s discretion

5. Provide a Data Migration Report for each load

6. Work with Library staff to investigate and resolve issues identified in Data Migration Report before proceeding with subsequent loads

7. Load data to production and provide a Data Migration Report for each data set to confirm that data was successfully loaded

In support, the Contractor shall complete the following tasks:

TASK 1: For each data set to be migrated, the Contractor must provide a Data Set Analysis to include approach and schedule for each of the following activities:

- Data quality analysis

- Data cleanup and/or enhancement

- Mapping

- Testing

- Migration

- Measures to protect Personally Identifiable Information (PII) if applicable o PII may include patron data and confidential banking information about donors and vendors. Security of PII is subject to

LC52.239-1.

TASK 2: The contractor must provide a Data Migration Report for each test and data load to include the following:

- Results of the data migration execution

- Summary of the number of records attempted, successfully migrated, and failed

- Recommended action plan to fix and migrate the failed records

OBJECTIVE 4: MAINTENANCE, ISSUE, AND PROBLEM RESOLUTION

The contractor shall track, identify and resolve issues and problems with LCAP solution. Work with end users and subject matter experts to validate issue and develop a resolution plan that includes correction, rollout, training and communication.

OBJECTIVE 5: TRAINED LIBRARY STAFF STAKEHOLDERS

The contractor shall develop and deliver training on LCAP to Library staff stakeholders. The contractor shall develop training materials in coordination with designated Library of Congress staff and shall deliver training via in-person sessions, recorded live webinars, and pre-recorded tutorial videos. The contractor shall make recordings of live webinars available to the Library for internal distribution via the Library’s Confluence site no later than the next business day after the training. The Contractor shall propose through their Statement of Work a training plan that will define the training strategy, trainings to be delivered, timeline, dependencies, stakeholders, and acceptance criteria for training.

Train the Trainer Trainings The contractor shall develop and deliver “Train the Trainer” trainings to Library trainers and super users including ILSPO staff and functional team leads as defined by the Training plan. The Library anticipates a maximum of 50 trainers and super users that would need to be trained during the duration of this task order. Proposed topics include Acquisition, Cataloging and Electronic Resource Management, Inventory and Circulation, Reporting and Analysis, Discovery Layer, Staff Search, and Application Administration. Each Training class, both in person and virtual, will have up to 25 participants each.

OBJECTIVE 6: STABLE TRANSITION (EXIT/TRANSITION PLAN)

The Contractor shall create an Exit/Transition Plan to ensure an immediate and stable transition of the proposed solution (or incremental functionality) and any data it holds.

The contractor must provide an exit/transition plan for review and approval by the Library to include:

- Details on how data stored in LCAP Solution can be exported and transferred to any followon solution;

- Process by which the contractor will remove all data from the solution upon successful transition to a new follow on solution;

- Only upon the written approval of the Library will LCAP contractor purge data;

- Upon data purge, the Contractor will provide written assurance that all data has been removed from

LCAP;

- The plan must include the process on terminating all interfaces with Library systems described in the solution architecture diagram.

- The plan must include a timeframe as to how long the exit plan will take to complete.

5.0 Constraints

The statement of work for this task order must comply with the requirements outlined in the overarching IDIQ Statement of Work. The proposed period of performance shall complete the objectives stated in this SOO by July 2025 or earlier.

6.0 Government Furnished Equipment/Information (GFE/GFI)

The Library shall provide identification cards for contractor staff to enable their access the Library of Congress buildings. No additional Government furnished equipment is being provided under this order. Network access will be made available as needed for discovery of interface requirements.

OBJECTIVE 6: STABLE TRANSITION (EXIT/TRANSITION PLAN)