030ADV22R0036.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. UEI: EFT:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

RQLGD20220073

RQLGD20220072

030ADV22R0036 04-29-2022

Schuman, Michael 06-03-2022 5:00pm ET

Contracts and Grants Directorate Library of Congress

101 Independence Ave. SE LA 325 Washington DC 20540-9411

X

N/A

X

DELIVERY

See Section F for delivery instructions.

Contracts & Grants Directorate Library of Congress

LA 325

101 Independence Av SE Washington DC 20540-9411

Submit Invoices through https://www.ipp.gov Washington DC 20540

See CONTINUATION Page

See CONTINUATION Page

X X

Schuman, Michael

030ADV22R0036

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES

SECTION B - SUPPLIES OR SERVICES AND PRICE/COSTS

B.1 LC52.212-1 ORDER OF PRECEDENCE (JUL 2017)

B.2 LC52.216-3 CONTRACT TYPE (JUN 2016)

B.3 PRICE/COST SCHEDULE

IDIQ ITEM INFORMATION

TASK ORDER ITEM INFORMATION

B.4 DELIVERY SCHEDULE

SECTION C - DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

SECTION F - DELIVERIES OR PERFORMANCE

F.1 LC52.215-5 PLACE AND PERIOD OF PERFORMANCE (JAN 2019)

SECTION G - CONTRACT ADMINISTRATION DATA

G.1 LC52.201-3 CONTRACT ADMINISTRATION (AUG 2015)

G.2 LC52.204-5 IDENTIFICATION AND BUILDING PASSES (DEC 2014)

G.3 LC52.232-1 LIBRARY OF CONGRESS INVOICE INSTRUCTIONS (OCT 2016)

G.4 LC52.232-2 SCHEDULE OF PAYMENTS (JUN 2015)

SECTION H - SPECIAL CONTRACT REQUIREMENTS

H.1 LC52.203-1 CONTRACTOR PUBLICITY (OCT 2013)

H.2 LC52.204-1 COLLECTIONS SECURITY (DEC 2013)

H.3 LC52.204-2 CONDUCT ON LIBRARY PREMISES (JUL 2021)

H.4 LC52.204-3 INFORMATION SYSTEMS SECURITY (SEP 2018)

H.5 LC52.204-4 CONTRACTOR EMPLOYEE FITNESS (JAN 2022)

H.6 LC52.237-1 KEY PERSONNEL (AUG 2014)

H.7 LC52.237-2 CONDUCT OF WORK (MAY 2015)

H.8 LC52.239-1 INFORMATION SECURITY (APR 2021)

H.9 LC52.239-2 SYSTEMS DEVELOPMENT LIFE CYCLE (SEP 2018)

H.10 LC52.239-3 ASSESSMENT AND AUTHORIZATION (JAN 2016)

H.11 LC52.239-3A ASSESSMENT AND AUTHORIZATION (ALT I) (JAN 2016)

H.12 LC52.239-4 SECTION 508 COMPLIANCE (JAN 2015)

H.13 LC52.239-5 SYSTEMS HOSTED BY EXTERNAL HOSTING PROVIDERS (SEP 2018)

PART II - CONTRACT CLAUSES

SECTION I - CONTRACT CLAUSES

I.1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

I.2 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR

EXECUTIVE ORDERS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (JAN 2022)

I.3 52.216-18 ORDERING (AUG 2020)

I.4 52.216-19 ORDER LIMITATIONS (OCT 1995)

I.5 52.216-22 INDEFINITE QUANTITY (OCT 1995)

030ADV22R0036

I.6 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

I.7 LC52.204-27 HANDLING OF FEDERAL RECORDS (JUL 2021)

I.8 LC52.212-2 SUPPLEMENTAL LICENSE AGREEMENTS (JUL 2017)

I.9 LC52.212-4 CONTRACT TERMS AND CONDITIONS - COMMERCIAL ITEMS (DEV) (FEB 2016)

I.10 LC52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR

EXECUTIVE ORDERS - COMMERCIAL ITEMS (DEV) (MAY 2015)

I.11 LC52.216-1 ORDER PLACEMENT – SINGLE AWARD INDEFINITE DELIVERY, INDEFINITE

QUANTITY (FEB 2016)

I.12 LC52.232-25 PROMPT PAYMENT (DEV) (JUL 2013)

I.13 LC52.233-1 52.233-1 (DEV) DISPUTES (MAY 2014)

I.14 LC52.233-2 PROTESTS TO THE LIBRARY OF CONGRESS (DEC 2013)

PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS

SECTION J - LIST OF ATTACHMENTS

PART IV - REPRESENTATIONS AND INSTRUCTIONS

SECTION K - REPRESENTATIONS, CERTIFICATIONS AND OTHER STATEMENTS OF OFFERORS

K.1 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES (NOV 2021)

SECTION L - INSTRUCTIONS, CONDITIONS, AND NOTICES TO OFFERORS

SECTION M - EVALUATION FACTORS FOR AWARD

030ADV22R0036 Section B

SECTION B - SUPPLIES OR SERVICES AND PRICE/COSTS

B.1 LC52.212-1 ORDER OF PRECEDENCE (JUL 2017)

Any task order resulting from this contract will be subject to the IDIQ terms herein.

(End of Clause)

B.2 LC52.216-3 CONTRACT TYPE (JUN 2016)

This competition will result in a Single-Award Indefinite Delivery/Indefinite quantity (IDIQ) contract with a firm-fixed price, time and materials, and labor hours task orders. The IDIQ ceiling will be $25,000,000.00. The minimum guarantee will be $50,000.00.

(End of Clause)

B.3 PRICE/COST SCHEDULE

IDIQ ITEM INFORMATION

ITEM

NUMBER

DESCRIPTION OF

SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

1.00 LOT __________________ __________________

Library Collections Access Platform (L-CAP) IDIQ – Base

Single-Award IDIQ with Seven-year Ordering Period Contract Period: Base POP Begin: 09-01-2022 POP End: 08-31-2029 COMMODITY NAME: Library Collections Access Platform (L-CAP) IDIQ

GRAND TOTAL __________________

TASK ORDER ITEM INFORMATION

ITEM

NUMBER

DESCRIPTION OF

SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

030ADV22R0036 Section B

L-CAP Task Order – Core Implementation Contract Period: Base POP Begin: 09-01-2022 POP End: TBD, based on offeror’s proposal

L-CAP Task Order – Requirements Analysis Contract Period: Option

L-CAP Task Order – Discovery Layer Contract Period: Option

0004 1.00 LOT

L-CAP Task Order – Hosting Environment/Subscription Costs Contract Period: Option

GRAND TOTAL __________________

B.4 DELIVERY SCHEDULE

IDIQ Ordering Period:

ITEM NUMBER QUANTITY

ORDERING END

DATE

1.00 08-31-2029

Task Order:

ITEM NUMBER QUANTITY

DELIVERY

DATE

1.00 TBD

030ADV22R0036 Section C

SECTION C - DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

Library of Congress Collections Access Platform (LCAP) Statement of Work (SOW)

C.1. BACKGROUND

The Library of Congress (Library) is an unparalleled world resource with a collection of more than 171 million items includes more than 40 million cataloged books and other print materials in 470 languages; more than 74 million manuscripts; the largest rare book collection in North America; and the world's largest collection of legal materials, films, maps, sheet music and sound recordings.

The mission of the Library Collections & Services Group (LCSG) is to develop, acquire, organize, provide access to, maintain, secure, and preserve the Library's universal collections, which document the history and further the creativity of the American people. These collections record and contribute to the advancement of civilization and knowledge throughout the world. Unlike most other national libraries, the Library's extensive collections are universal in scope. More than half of its books and serials are in languages other than English including more than 3 million items in non-roman scripts. More than half of the Library’s holdings are in special formats. Among them are the most comprehensive collections of Chinese, Japanese, and Russian language books outside Asia and Europe; general collections of the arts, humanities, science and technology; legal materials essential for study and understanding of American and foreign law; and the most extensive collection in the Western Hemisphere of books printed before 1501. The Library's manuscript collections relate to manifold aspects of American history and cultural heritage. The music collections contain volumes and pieces, both manuscript and published, from classic works to the newest popular compositions. Other research materials include an extensive collection of cartographic materials; vast arrays of photographic records, prints, drawings and posters; music and non-music sound recordings; government documents, newspapers, and periodicals from all over the world; microforms; motion pictures and video recordings; and Braille materials.

Increasingly, the Library has prioritized digitization and providing access to its digitized collections online.

For over 20 years the Library has relied on its Voyager integrated library system (ILS) to support the acquisition, description, management, discovery, and delivery of this diverse and extensive collection. Today more than 2,000 staff rely on the ILS to do their work and to date, the Library’s Online Public Access Catalog is the most frequently visited page of the Library’s website.

The ILS Program Office (ILSPO) manages the ILS, as well as other enterprise systems, in support of the Library’s operations and mission to provide access to the collections. ILSPO staff also manage projects and collaborate with the Office of the Chief Information (Officer OCIO) and other stakeholders to implement technology solutions for staff and users. As the Library’s needs have evolved, the ILSPO has supplemented the functionality of the ILS with additional library systems such as the Millennium Electronic Resource Management System (ERMS) and a variety of tools and custom applications. To achieve its goals for the next 20 years and beyond, the Library requires next generation technology that is better suited to fulfill these needs.

C.1.1. OVERVIEW OF THE INTEGRATED LIBRARY SYSTEM (ILS)

The Library's Integrated Library System (ILS) serves a number of internal stakeholders, including nine special format divisions and three area studies divisions, the U.S. Copyright Office, the Congressional Research Service, the Law Library of Congress, the National Library Service for the Blind and Physically Handicapped, and the Cataloging Distribution Service. Externally, the ILS’s major stakeholders are Congress and the American public, which includes researchers spanning elementary school students to specialized academic researchers. The Acquisition and Deposit Division in the U.S. Copyright Office relies on the ILS to describe physical and digital collections materials received on deposit as a result of Copyright registration or demand. In addition, the ILS supports critical services to the larger library community, publishers, and metadata service providers.

The ILS provides a wide variety of national and international services. These include a centralized cataloging program, whereby the Library acquires material published all over the world, catalogs it, and distributes cataloging information in machine-readable form; a cooperative cataloging program in which name, series, and subject authority records are prepared by the Library of Congress and other libraries become part of the Library of Congress database and are distributed to other institutions; the Cataloging-In-Publication (CIP) program in cooperation with American publishers for printing cataloging information in current publications; participation in the CONSER (Cooperative Online Serials) Program, whereby the Library shares serial cataloging with libraries around the world; the National Serials Data Program, the national center that maintains a record of serial titles to which International Standard Serial Numbers have been assigned; the development of general schemes of classification (Library of Congress and Dewey Decimal) and subject headings as well as specialized schemes for particular types of materials and genre/form lists; interlibrary loan of materials in its collections to other institutions; the exchange of duplicates with other institutions; and the reproduction of materials in its collections. In addition, the Library works with other standards-setting organizations; publishes print catalogs and bibliographies; circulates items from the Library's collections in travelling exhibits;

provides books in Braille and "talking book" recordings for the blind and print disabled; and is a leader in efforts to digitize retrospective American collections. The Library shares its high quality metadata with librarians and institutions around the world and manages the largest corpus of authority records that comprise the LC/NACO Authority File. The Library makes those authority records available to users via an online catalog as well as via the Z39.50 inter-site search protocol. The Library’s leadership role in the cultural heritage community requires support to make the data in the LC/NACO Authority File available.

Because authority control is one of the most resource-intensive aspects of catalog management for libraries, access to the LC/NACO Authority File is an indirect support to the nation’s libraries.

The Library’s Voyager ILS has six different production databases with a total of over 63 million bibliographic records The largest of these six databases is Library of Congress Database (LCDB), which holds over 19 million bibliographic records, 21 million holdings records, 27 million item records and 11 million authority records. The annual growth rate for bibliographic data is typically between 400,000 and 600,000 records per year for the Voyager ILS primary production database alone. The Voyager ILS includes acquisitions, cataloging, circulation, interlibrary loan and inventory control, patron account management, reporting, Online Public Access Catalogs (OPACs) for the Library (including Law Library), Handbook of Latin American Studies, Congressional Research Service, and National Library Service for the Blind and Physically Handicapped, and metadata exchange with internal partners, and external partner libraries around the world. Other systems managed by the ILSPO include an Innovative Interfaces Millennium Electronic Resource Management System (ERMS) with over 1.6 million bibliographic records and coverage information for over 2 million licensed and freely-available electronic resources. ERMS is the central access point for e-journal and e-book content and provides coverage information and links to e-content maintained on publisher platforms and displays license information for legal use of e-content. ILSPO supports other related systems: Ex Libris’ SFX OpenURL Resolver and Primo Central; the locally-developed EAD Finding Aid System; and a number of critical workstation applications that have been developed locally to meet the Library’s evolving functional needs. The Library also relies on a number of other systems that interface directly with the ILS but are managed outside of the ILSPO.

Many of the Library's systems are at, near, or past obsolescence; in order to continue critical work, we must modernize business systems necessary to manage the national collection and support the Library’s operations efficiently and effectively. In partnership with the Office of the Chief Information Officer (OCIO), ILSPO will embark on a multi-year effort to modernize digital collections systems and infrastructure, in support of the Library's Strategic Plan and Digital Strategy. OCIO follows an Agile process using two week sprints for other major modernization projects. The Library has a requirement to provide unified access to search functionality across the collections, enabling easier navigation and discovery for users. This next generation technology must address aging technology, reduce maintenance costs, improve features and tools for users and staff, and simplify access and use for the Library.

https://loc.gov/about/

C.2. SCOPE

The contractor shall provide a Library Collections Access Platform (LCAP) to support centralized management of the entire lifecycle of the Library’s acquisitions, bibliographic control and cataloging, electronic resource management, inventory and circulation, search and discovery, and library cards / researcher management data and processes, while providing the greatest efficiency and value to the Library's operations. The solution may be composed of one or more proven, mature systems or services from one or more vendors and must at a minimum, include a Library Service Platform (LSP) and Discovery Layer.

LCAP functionality will be delivered in task orders on this IDIQ. Details for the Library's intended Discovery Layer are included in Tab 9 of the RTM.

C.3. REQUIREMENTS

C.3.1. LCAP Functional Requirements

The Contractor shall provide all personnel, administration, software subscriptions, hosting, management, DevOps, and support services necessary to provide operational support for an LCAP solution that meets the Library’s business and functional requirements.

C.3.1.1. The Contractor shall provide a solution to support streamlined management of the entire lifecycle of the data and processes in the following areas:

• Acquisitions

• Cataloging and Bibliographic Control

• Electronic Resource Management

• Inventory and Circulation

• Library Cards & Researcher Management

• Search & Discovery

The contractor will work with the Library to analyze and refine the Requirements Traceability Matrix (RTM) provided in Attachment J4 - Requirements Traceability Matrix (RTM) for Analysis. The contractor will work with the Library to analyze and refine these requirements and develop a product backlog and roadmap in Task Order 1. Additional requirements may be developed or refined with each subsequent task order.

For the first task order, the Contractor must meet all requirements detailed in Attachment J3 - Mandatory Requirements for Task Order.

C.3.1.2. The solution will be required to be a FedRAMP-certified software as a service (SaaS) solution and must interface with other systems both internal and external to the Library via API. Solutions that are not yet FedRAMP-certified may submit a Service Organization Control (SOC) SOC-1, SOC-2 and SOC-3 report for review before or after award. It may be composed of one or more systems or services including a Library Service Platform (LSP), Discovery Layer, and other supporting tools or applications. The solution must include test and staging environments that replicate the production environment and can be refreshed as needed to support specific projects such as fiscal period closeout. The solution must also include a training environment that includes a copy of the Library’s production data. The contractor’s hosting environment shall be required to be FedRAMP-certified.

C.3.1.3. The Contractor shall analyze requirements, produce plans and designs for system development, configuration, and feature implementation to determine how the solution will meet the functional requirements. The contractor shall indicate the expected minimum viable product (MVP) criteria for each requirement. As such, an MVP shall be provided by the contractor for each feature but will be defined between the Library and the contractor during the course of development.

The Contractor shall propose a solution and then, using the Agile methodology, the contractor will work with Library stakeholders to develop, test, and refine the system, and will work with the Library’s Office of the Chief Information Officer (OCIO) and Integrated Library Systems Program Office (ILSPO) to implement the system in compliance with Library IT policies. The contractor shall implement a training program to facilitate in-person and web-based training for Library staff.

C.3.2. Analysis and Solution Design

The contractor shall deliver technical and functional analysis, recommendations, and solution designs to meet the Library's needs, as required by task orders.

C.3.3. Implementation & Testing Services

The contractor shall provide implementation services to support LCAP, including implementation planning, configuration, deployment in secure development, test, and staging environments, deployment to production, and integration into the Library’s current IT and training environments. The Contractor shall coordinate with Library staff to ensure implementation is conducted in an orderly and efficient manner that takes into account any priorities or dependencies identified by the Library.

The Contractor shall conduct and document functional, user acceptance, and performance testing to collect and resolve issues and defects and obtain written acceptance of required functionalities.

At a minimum, the contractor shall provide the following during the testing and implementation:

• Test plans and test cases;

• User acceptance testing (UAT) in non-production environment and report results;

• Troubleshooting and issue resolution;

• Final user acceptance testing and submit final test report.

C.3.4. Data Migration Requirements

The contractor shall execute the data migration tasks necessary to migrate data from the Library’s legacy systems to LCAP. Specific data migration tasks will be defined at the task order level.

C.3.6. Licenses

The contractor shall provide all software licenses required, excluding third-party software licenses, for the implemented solution, and on-going support for the duration of the contract.

C.3.7. Maintenance, Issue and Problem Resolution

The contractor shall track, identify and resolve issues and problems with the LCAP solution in the Library’s JIRA Software application or an alternate application to be hosted by the contractor. The contractor shall work with end users and subject matter experts to validate issues and develop a resolution plan that includes correction, rollout, training and communication.

C.3.8. Support

The contractor shall provide ongoing maintenance and production support for the system which includes at least quarterly releases, updates, and bug fixes, as well as upgrades and enhancements to the system.

The Contractor shall provide a Service Level Agreement (SLA) to include:

• 24X7 99%+ Uptime for SaaS solutions production environment o Contractor shall ensure that the environment will not be down between 6am - 6pm ET Monday - Friday, unless agreed upon by the Library. Maintenance windows are to be preferred after 6pm or on weekends.

• Infrastructure support:

o Prior notification for patch windows o Service Disruption Notification within 24 hours

• Application support:

o Minimal down time for deployments, updates, and patches o Deployments, patches, and updates executed only in approved maintenance window o Planned Service Disruption Notification within 48 hours o Maintenance Window notification 48 hours o Software support (online, phone, email) including tiered response times: within 1 hour of being contacted for

Critical issues, 4 hours for all other issues o Work stoppages or downtimes will be resolved within 4 hours after initial contact (at the latest).

• Updates and system enhancements delivered at regular intervals under a continuous delivery model

C.3.9. Project Management Life Cycle (PMLC) and Systems Development Life Cycle Requirements (SDLC)

The contractor shall comply with the Library’s Project Management Life Cycle (PMLC) and System Development Life Cycle (SDLC) policies, as defined in LCD 5-310.1 and LCD 5-310.2, respectively, which provide the guiding principles and practices needed to successfully execute an Agile software development project. These guidelines are detailed in Attachment J6 – Library PMLC and SDLC.

The contractor shall provide project management services to support LCAP. The contractor shall develop and execute a Project Management Plan (PMP) that includes a technical approach, organizational resources, and management controls. Additionally, the Contractor shall deliver status reports for each sprint. The Contractor shall provide task updates and task resolution information to the COR and ILSPO.

C.3.10. Training Requirements

The Contractor shall develop and deliver training on LCAP to Library staff stakeholders. The Contractor shall develop training materials in coordination with designated Library of Congress staff and shall deliver training via in-person sessions, recorded live webinars, and pre-recorded tutorial videos. The Contractor shall make recordings of live webinars available to the Library for internal distribution via the Library’s internal platforms, no later than the next business day after the training. The number, schedule, and type of trainings to be delivered will be determined at the start of the project.

C.3.11. Exit/Transition Plan Requirements

The Contractor shall create an Exit/Transition Plan to ensure an immediate and stable transition of the proposed solution (or incremental functionality) and any data it holds. The contractor shall support the transition of the proposed solution for a period of up to six months to ensure effective handover.

C.3.12. Access to the Library’s IT Systems

Personnel that require access to Library IT Systems (on premise or cloud) will need to meet these minimum qualifications at the time the task order begins:

• U.S. Citizenship with a minimum of Public Trust security clearance

• Ability to communicate both orally and in writing

• Ability to meet critical deadlines

• Expertise in execution and oversight of major federal IT programs

All individuals with access to Library IT Systems will be required to take IT Security Training on an annual basis to retain access to Library Systems. They must also complete the Records Management Basic Awareness Course on an annual basis.

C.3.13. LCAP Technical Requirements

The contractor shall provide an LCAP solution that includes:

• A cloud-based Software as a Service (SaaS) solution;

• A detailed and published Product Roadmap;

• An enhancement process that enables the Library to propose enhancements to the product(s).

Additionally, the Contractor shall provide a solution that fully complies with the following:

C.3.13.1. Administrative Access Requirements

The Contractor shall provide administrative access to Library administrators, via Library approved equipment over a secure VPN Connection.

C.3.13.2. Alerting / Monitoring Requirements

The contractor shall meet the following alerting and monitoring requirements:

• Alerting or monitoring functionality that will provide real-time up/down alerts, as well as time-based availability metrics

• 24/7 real-time monitoring and incident response/resolution for the various components of their systems: hardware, OS, database, application performance, security, etc.

• Ongoing performance trend analysis and forecasting future resource allocations to meet the performance metrics of the SLA

• Regular reports of SaaS system availability and performance metrics against the SLA requirements

• Dashboard for customers to monitor real-time status of the SaaS systems, view scheduled maintenance and service disruption notifications, and include the ability to receive email status alerts

• Ability for customers to quickly document and report real-time performance and system stability issues to the vendor’s support team

C.3.13.3. Solution Interface & APIs

The system shall include the ability for bi-directional data exchange with other Library managed systems. This data exchange is preferred to be via interactive Application Programming Interface (API), but can also be a bulk style interface. These exchanges must be schedulable, auditable, fully instrumented and access controlled. The format of the data is preferred to be in open standards such as JSON or XML.

The solution shall include fully documented APIs that allow the Library to expose data to external users and systems.

The use of APIs must not be restricted in any way that prevents the Library from conducting business at scale.

C.3.13.3.1. Open Source

For any custom developed components that are not elements of the vendor’s proprietary core system, the contractor shall maximize the use of open-source code, open APIs, and modular design. The system must integrate into the Library’s information technology architecture and applicable data management models. The application architecture must be as platform-agnostic as possible and allow for vertical or horizontal scaling. Individual application components shall be built to reduce tight coupling and maximize re-use. APIs should be built to abstract interfaces between components and those APIs should be the primary communication mechanism between components.

C.3.13.4. Customizations and Configuration Requirements

If the solution offers the ability to extend features/configuration via user-defined configuration items, these configurations must not interfere with future platform upgrades. These user configurations must be version controlled either via an internal tool, or via an external repository such as GIT.

C.3.13.5. Data Movement Requirements

Data movement requirements for the LCAP must include, but are not limited to:

• Ability to extract/bulk export our data from platform o Ability to support encrypted connection from the Library to the SaaS platform via Virtual Provider Network, transit gateway or equivalent technology

• Ability to bulk import our data from on premise to the platform o Ability to support encrypted connection from the Library to the SaaS platform via Virtual Provider Network, Transit Gateway or equivalent technology

C.3.13.5. Data Ownership Requirements

The Library shall retain ownership of any user created/loaded data including data loaded by the contractor at the Library’s request into the implemented solution without regard to location or infrastructure/software ownership and maintains the right to request full copies of the data at any time. The Library shall retain unrestricted rights with unfettered access to all Library data. Further, the Library retains ownership of any system generated metadata and/or descriptive data, giving structure, context, relationship and/or meaning to Library user generated and loaded data.

C.3.13.6. User Interface Requirements

The contractor shall provide a user interface that includes, but is not limited to, the following elements:

• Primary non-administrative user interface via web browser

• Administrative access can be provided over Secure Web Browser or Command Line Interface

• Support most recent versions of Google Chrome, Firefox, Safari and Microsoft Edge (Chromium based)

• Support for mobile access via responsive design

C.3.13.7 Accessibility Requirements

The Library has a responsibility to ensure an equitable user experience for both staff and researchers with disabilities. At a minimum the solution must:

· Meet or exceed applicable Revised Section 508 Standards and Web Content Accessibility Guidelines (WCAG)

2.1 A and AA standards0F

1 without the use of accessibility overlay technology. Overlays include third-party applications which use Javascript to alter the product interface.

· Support the creation of accessible content. Any parts of the solution that allow for content creation must meet or exceed Authoring Tool Accessibility Guidelines (ATAG).1F

· Allow seamless compatibility with assistive technology, including screen readers like Jaws, NonVisual Desktop

Access (NVDA), VoiceOver, etc.

· Include reference guides and/or customer service support for users of assistive technology using the platform.

The vendor shall:

• Designate a point of contact for accessibility issues

• Provide Voluntary Product Accessibility Template (VPAT) or similar accessibility conformance report in requested format within 90 days of request.

• Fix accessibility issues found after purchase within 90 days of reporting

• Fix accessibility issues found after deployment of new versions, features, and other changes to the product. Issues must be resolved within 90 days of reporting.

C.3.13.8. Security Requirements

The LCAP solution must meet the following security requirements:

• Security controls that are confirmed to meet the LC Enterprise Security Standards and Guidance

1 See: https://www.access-board.gov/ict and https://www.w3.org/TR/WCAG21

2 See: https://www.w3.org/TR/ATAG20 https://www.w3.org/TR/WCAG21 https://www.w3.org/TR/ATAG20

• NIST SP 800-53 with an accepted Assessment and Authorization (A&A)

• FedRAMP Moderate certified cloud hosting environment. Solutions that are not yet FedRAMP-certified may submit a Service Organization Control (SOC) SOC-1, SOC-2 and SOC-3 report for review.

• Vendor must support ATO process for Library Applications

• Zero Trust Remote access Model for user access across internet

• Vendor must provide Patches to Mitigate Security Findings within the Time Specified (high/critical= 30 days;

mediums=180 days; low=365 days to remediate).

C.3.13.9. Development

The Contractor shall provide development services as needed to meet the Library’s requirements. Development shall be conducted following an iterative methodology with regular opportunities for communication, application review, and feedback in accordance with the contractor’s proposed Project Plan and Quality Assurance Surveillance Plan. The Contractor shall maintain, execute, and provide updates to a product backlog accessible to the COR and product owner within the Library’s JIRA Software application or an alternate application to be hosted by the contractor. The application will include all technical and functional user stories, bugs, and tasks to determine required subject matter experts or other resources needed to participate in upcoming sprints and to track successful completion of all work.

C.3.13.10 Quality Assurance

The Contractor shall propose and adhere to a Quality Assurance Surveillance Plan (QASP) to address the roles and responsibilities of all members of the LCAP implementation team, identifies the performance objectives, defines the methodologies used to monitor and evaluate the contractor’s performance, describes quality assurance documentation requirements, and describes the analysis of quality assurance monitoring results. The QASP will be incorporated into the resulting contract and/or order(s).

C.3.13.11. Business Continuity and Disaster Recovery

The LCAP solution must meet the following business continuity and disaster recovery standards:

• Implement processes and procedures to verify business continuity in the event of any interruption of services.

• Be recoverable within the 24-hour Recovery Time Objective (RTO) and the 24 hour Recovery Point Objective (RPO).

• Undergo an annual Disaster Recovery (DR) tabletop exercise to verify the steps necessary to recover the system within the 24 hour RTO and the 24 hour RPO.

• Undergo an annual DR exercise to verify it can be recovered within the 24-hour RTO and the 24-hour RPO.

• Have a Disaster Recovery Plan which is reviewed and updated annually based on the results of the annual DR exercise and DR tabletop exercise. The system shall have an After Action report that details the results of the annual DR exercise including any incidents and/or corrective actions made to the DR plan.

• Undergo technical and functional validations during the annual DR exercise to verify all network, data and application configurations are operational prior to handing it over for client testing.

C.3.13.12. System Performance Requirements

The Contractor shall identify system performance targets agreed to by the stakeholders such as:

• Availability or uptime – the application availability to the end user for example ‘at all times, except during planned maintenance.’ It must not fail within the target level of concurrency or throughput.

• Concurrency – calculated based on an hourly figure

• Throughput – measured in hits or page views per-minute or per second

The Contractor shall identify session data requirements such as:

• a proof of concept (POC) exercise creating a performance test script that exercises key transactions to gain session data

• scripting test data requirements

• provides a technical evaluation of the performance testing tool

C.5. Other Pertinent Information

C.5.1. Government Furnished Property

The Library shall provide identification cards for contractor staff to enable their access the Library of Congress buildings. The Library shall provide work space, telephone and computer as defined at the task order level. Network access will be made available as needed for discovery of interface requirements.

C.6. Key Personnel

The following positions are considered key personnel for the LCAP:

Program Manager. The contractor shall provide a Program Manager who shall be responsible for the performance of the work.

The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the Contracting Officer. The Program Manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The program manager or alternate shall be available between 8:00 a.m. to 4:30 p.m. EST Monday through Friday except Federal holidays or when the government facility is closed for administrative reasons.

The Contractor shall provide program management of this contract and all task orders issued hereunder to include, but not limited to:

o Quality control of services and deliverables.

o Planning, implementation, and reporting on task orders.

o Monthly detailed invoicing by account numbers.

o Periodic meetings with business owner staff and the Contracting Officer Representative (COR) to discuss contract issues and the status of the work streams, documentation and minutes of key discussion points/decisions.

o Management of contractor and subcontractor on-boarding and exiting processes based on Library procedures, including any required background investigations.

o The contractor will provide a Quarterly Status Report (QSR) to the COR regarding performance on each active order under this contract. The QSR may be in a contractor chosen format, but shall include at minimum a summary description of each active order, the obligated value and potential value (including any options), period of performance, schedule of deliverables identifying which have been completed and which are due, and any outstanding issues.

030ADV22R0036 Section F

SECTION F - DELIVERIES OR PERFORMANCE

F.1 LC52.215-5 PLACE AND PERIOD OF PERFORMANCE (JAN 2019)

The place of performance shall be:

The Library of Congress

101 Independence Ave SE, Washington, DC 20540

Due to the COVID-19 pandemic, access to the Library’s facilities is being restricted for the health and safety of all parties. If Library buildings remain restricted at the commencement of this order, the contractor will work remotely unless otherwise requested to work on-site.

Contractor staff performing on-site work shall adhere to all guidance posted on:

https://www.loc.gov/about/pandemic-information/for-contractors/

Travel to on-site work will not be re-imbursed.

Period of Performance:

The overall ordering period of the IDIQ will last seven (7) years. The period of performance of the task order shall be dependent on the offeror’s proposal.

The contractor is responsible for determining its hours of operation in fulfilling the requirements of this contract. The Library’s standard operating hours are from 8:30 AM through 5:30 PM, Monday through Friday, excluding Federal holidays.

https://www.loc.gov/about/pandemic-information/for-contractors/

030ADV22R0036 Section G

SECTION G - CONTRACT ADMINISTRATION DATA

G.1 LC52.201-3 CONTRACT ADMINISTRATION (AUG 2015)

This contract will be administered by:

Library Contracting Officer: Schuman, Michael Address: Contracts & Grants Directorate Library of Congress, Washington DC 20540-9411 Email: mschuman@loc.gov

Library Contract Specialist: Chen, Sophie Address: Contracts & Grants Directorate Library of Congress, Washington DC 20540-9411 Email: schen@loc.gov

Contractor Contract Administrator: TBD

G.2 LC52.204-5 IDENTIFICATION AND BUILDING PASSES (DEC 2014)

(a) The Contractor shall schedule with the COR time for contractor staff to be available to receive Library-issued photo identification badges prior to starting work.

(b) The Contractor shall provide instruction and ensure that each employee performing work under this contract displays their photo-identification badges at all times they are present on-duty in the building. Refusal or repeated neglect to display the photo-identification may result in an unsuitability determination.

(c) Upon termination, resignation or other event leading to a contract employee leaving duty under this contract, the Contractor is responsible for returning all Government identification, building passes, keys, and other Government property issued to that employee. Failure on the part of the Contractor may result in the Contractor’s liability for all costs associated with correcting the resultant breach in building security.

(d) The requirements of this clause are applicable to and shall be observed by all subcontractors who perform work at all Library of Congress facilities.

(e) The Contractor shall ensure that all employees, both directly employed and subcontracted, contractor’s and sub-contractors, obtain Library ID badges. Badges shall be visibly displayed at all times while in Library premises. The Library will issue badges without charge. Contractor shall accurately maintain a list of employee badge number on the Employee Roster and provide updates to the COR upon request. An employee’s badge shall be returned within 5 days from the termination of that employee’s employment. All badges shall be returned at the completion/termination of the contract.

(End of Clause) mailto:mschuman@loc.gov mailto:schen@loc.gov

030ADV22R0036 Section G

G.3 LC52.232-1 LIBRARY OF CONGRESS INVOICE INSTRUCTIONS (OCT 2016)

The Contractor must prepare and submit invoices electronically to: https://www.ipp.gov. The Contractor may submit payment requests using other than electronic means only when alternate procedures are authorized by the contracting officer in writing. Assistance is available via the IPP Help Desk via email at: ippgroup@bos.frb.org or by commercial telephone at

(866) 973-3131. Invoices shall contain the information required in FAR 52.212-4, paragraph (g).

(End of Clause)

G.4 LC52.232-2 SCHEDULE OF PAYMENTS (JUN 2015)

The contractor must submit invoices for payment upon delivery of the items or successful performance of the events identified in their contract to the standards and acceptance criteria defined in each individual task order.

030ADV22R0036 Section H

SECTION H - SPECIAL CONTRACT REQUIREMENTS

H.1 LC52.203-1 CONTRACTOR PUBLICITY (OCT 2013)

The Contractor, or any entity or representative acting on behalf of the Contractor, may not refer to the equipment or services furnished pursuant to the provisions of this contract in any news release or commercial advertising, or in connection with any news release or commercial advertising, without first obtaining explicit written consent to do so from the Contracting Officer.

Should any reference to such equipment or services appear in any news release or commercial advertising issued by or on behalf of the Contractor without the required consent, the Government will consider institution of all remedies available under applicable law.

(End of Clause)

H.2 LC52.204-1 COLLECTIONS SECURITY (DEC 2013)

(1) The Library is a public institution responsible for making its resources (collections and staff) available to the Congress and the American people. To achieve a balance between access and security, the Library requires everyone (staff, visitors, interns, contractors, etc.), to always use due diligence and protect its assets during use.

(2) Physical access to Library collections is limited to staff and/or determined by the host office. In addition, established requesting processes in the various readings rooms must be followed.

(3) Loan Privileges. Contractor employees may obtain loans of Library property for internal use and Library work-related purposes.

i. Loan of Library Property. All loans of Library property must be approved and documented by the host Library Services office. Contractor staff shall obtain a Library “General Pass” (Form LW 12/54 (rev2/88)) for each loan.

ii. Liability – Loss or Damage of Library Property. Use or loan of all Library property and signature on this contract means that the contractor acknowledges and agrees to:

(a) ensure the return all Library property issued in the same condition as borrowed;

(b) accept responsibility and liability for the negligent loss or damage of issued or borrowed Library property; and

(c) ensure that the loaned property is used for Library purposes and not loaned to any other person.

(End of Clause)

H.3 LC52.204-2 CONDUCT ON LIBRARY PREMISES (JUL 2021)

1. Access to Library buildings and grounds is governed by 36 C.F.R. part 702 - Conduct on Library Premises. Contractor staff must comply with these requirements and restrictions and related Library of Congress Regulations and Directives.

2. The Library is committed to preventing and addressing all forms of discriminatory harassment and to ensuring that Equal Employment Opportunity (EEO) principles are fundamental to Library culture. Everyone — employees, interns, volunteers, contractors, researchers, and visitors — is expected to help make the Library a respectful environment free from offensive behavior.

a. Library of Congress employees, contractors, interns, volunteers, researchers, patrons, and other visitors have a right to Library facilities that are free from discrimination based on their race, color, national origin, religion, sex, sexual orientation, gender identity, age (40 and over), disability, genetic information, union affiliation, political affiliation, or marital status.

b. The Library does not tolerate discrimination – including sexual harassment, other forms of harassment, or a hostile work environment – based on these factors. The Library does not tolerate retaliation against anyone who engages in any form of protected EEO activity.

c. Contractor (including subcontractor) staff alleged to have engaged in discrimination or retaliation in the performance of this contract may be prohibited from entering Library facilities to perform work under their contracts. Contractors are required to promptly respond to all Library inquiries into allegations of discrimination, and must, in good faith, cooperate with Library investigations. Good faith cooperation includes, but is not limited to, making contractor staff available for:

1. Formal and informal interviews by Library agents investigating allegations of discrimination;

2. Reviewing and signing appropriate affidavits or declarations summarizing statements provided by such contractor staff during the course of an investigation;

3. Producing documents requested by the Library agents conducting the investigation; and

4. Preparing for and providing testimony in depositions or in administrative hearings.

(End of Clause)

H.4 LC52.204-3 INFORMATION SYSTEMS SECURITY (SEP 2018)

(1) Computer Security Policy. The Library requires anyone using or accessing its digital assets (including networks, servers, workstations, systems, data, web pages, and email) to protect them and use them only for official business, and only in accordance with Library regulations and applicable Library bargaining agreements. Unauthorized or inappropriate use may be grounds for termination or other contractual remedy.

(2) Privacy Policy. No one has the right to privacy while using any Library computer system, including internet or email services. Usage may be monitored.

(3) Level of Access. The Host Office will determine the level of access to the Library’s IT equipment, staff and software needed to successfully perform under this Contract. Access may include, for example, email, word processing, internet, and intranet.

(4) Mandatory IT Security Training. Contractor personnel must successfully complete mandatory information systems security training prior to use of or access to any of the Library’s digital assets. The required training is available online at http://www.loc.gov/extranet/cld/. Contractor staff with access to Library digital assets shall complete the information systems security training annually. The training is available on the Library intranet at: http://www.loc.gov/staff/cld/.

(End of Clause)

H.5 LC52.204-4 CONTRACTOR EMPLOYEE FITNESS (JAN 2022)

“Contractor employee fitness” means fitness based on character and conduct for work for or on behalf of the Government as a contractor employee.

Work under this contract is unclassified. However, the Library of Congress has a contractor employee fitness program, which includes background investigations of contractor personnel who will have 1) regular, ongoing, unescorted access to the Library’s buildings, grounds, or collections, 2) access to Library information technology systems, and/or 3) access to Library information not available to the public including information determined to be Controlled Unclassified Information (CUI) to ensure they meet basic standards of honesty and…