Attachment III Quality Assurance Surveillance Plan.pdf

Quality Assurance Surveillance Plan (QASP)

Traffic Systems Maintenance and Repairs Solicitation # W51AA126QA058

May 29, 2026

1 Vision Maintain reliable and fully operational traffic control system throughout Tobyhanna Army Depot.

2 Mission Tobyhanna is a recognized leader in providing world-class logistics support for Command, Control, Communications, Computers, Cyber, Intelligence, Surveillance and Reconnaissance (C5ISR) Systems across the Department of Defense. Tobyhanna's Corporate Philosophy, dedicated workforce and electronics expertise ensure the depot is the Joint C5ISR provider of choice for all branches of the Armed Forces and our industry partners. Tobyhanna's unparalleled capabilities include full-spectrum support for sustainment, overhaul and repair, fabrication and manufacturing, engineering design and development, systems integration, technology insertion, modification, and global field support to our Warfighters. To support these capabilities Tobyhanna requires a fully functional Access Control System to ensure safety of employees and prevent unauthorized access into secure areas.

3 Purpose This Quality Assurance Surveillance Plan (QASP) is a government-developed document used to determine if the contractor's performance meets the performance standards contained in the contract. The QASP establishes procedures on how this assessment/inspection process will be conducted. It provides the detailed process for a continuous oversight process:

• What will be monitored

• How monitoring will take place

• Who will conduct the monitoring

• How monitoring efforts and results will be documented

The contractor is responsible for implementing and delivering performance that meets contract standards using its Quality Control Plan (QCP). The QASP provides the structure for the government's surveillance of the contractor's performance to ensure that it meets contract standards. It is the government's responsibility to be objective, fair and consistent in evaluating contractor performance. The QASP is not part of the contract nor is it intended to duplicate the contractor's quality control plan. This QASP is a living document. Flexibility in the QASP is required to allow for an increase or decrease in the level of surveillance necessary based on contractor performance. The government may provide a copy of the QASP to the contractor to facilitate open communication. In addition, the QASP should recognize that unforeseen or uncontrollable circumstances might occur that are outside the control of the contractor.

Bottom line, the QASP should ensure early identification and resolution of performance issues to minimize impact on mission performance.

4 Authority Authority for issuance of this QASP is provided under Part 46 of the Federal Acquisition Regulation, Inspection of Services clauses, which provides for inspection, acceptance and documentation of the service called for in the contract or order. This acceptance is to be executed by the contracting officer or a duly authorized representative.

5 Roles and Responsibilities The following personnel shall oversee and coordinate surveillance activities.

5.1 Contracting Officer (KO)

The Contracting Officer (KO) shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also ensure that the contractor receives impartial, fair, and equitable treatment under this contract.

Determine and document the final assessment of the contractor's performance in the government’s past performance tracking system.

Assigned KO: Jennifer Cannon Organization or Agency: Army Contracting Command (ACC)

5.2 Contracting Officer's Representative (COR)

The Contracting Officer's Representative (COR) is responsible for providing continuous technical oversight of the contractor's performance. The COR uses the QASP to conduct the oversight/surveillance process. The COR shall keep a Quality Assurance file that accurately documents the contractor's actual performance. The purpose is to ensure that the contractor meets the performance standards contained in the contract. The COR is responsible for reporting early identification of performance problems to the KO. The COR is required to provide an annual performance assessment for the KO which will be used in documenting past performance. The QASP is the primary tool for documenting contractor performance. The COR is not empowered to make any contractual commitments or to authorize any contractual change on the Government's behalf.

Assigned COR: David Hudak Organization or Agency: Tobyhanna Army Depot; Installation Services; DPW Engineering Branch Telephone: 570-615-9954 Email: david.t.hudak.civ@army.mil

6 Performance Requirements and Method of Surveillance This section describes the special requirements for this effort. The following sub-sections provide details of various considerations on this effort.

6.1 Contract Surveillance

The goal of the QASP is to ensure that contractor performance is effectively monitored and documented. The COR's contribution is their professional, non-adversarial relationships with the KO, PM and the contractor, which enables positive, open and timely communications. The foundation of this relationship is built upon objective, fair, and consistent COR evaluations of contractor performance against contract requirements. The COR uses the methods contained in this QASP to ensure the contractor is in compliance with contract requirements. The COR function is responsible for a wide range of surveillance requirements that effectively measure and evaluate the contractor's performance. Additionally, this QASP is based on the premise that the contractor, not the government, is responsible for management and QC/QA actions to successfully meet the terms of the contract.

6.2 Surveillance Matrix

The Surveillance Matrix (Appendix 1) is the list of performance objectives and standards that must be performed by the contractor. This matrix details the method of surveillance the COR will use to validate and inspect these performance elements. Inspection of each element will be documented in the COR file. Performance objectives define the desired outcomes. Performance Standards define the level of service required under the contract to successfully meet the performance objective. The inspection methodology defines how, when, and what will be assessed in measuring performance. The Government performs surveillance, using this QASP, to determine the quality of the contractor's performance as it relates to the performance element standards. The PRS should be used to form the foundation of the COR's inspection checklist. In evaluating the quality of contractor’s performance, the following performance ratings may be used.

Performance Rating Criteria Excellent / Outstanding Performance meets contractual requirements and exceeds many to the Government’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

Very Good Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

Satisfactory Performance meets contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

Marginal Performance does not meet some contractual requirements. The contractual performance of the element or sub-element being assessed reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory Performance does not meet most contractual requirements, and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains a serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

Appendix 1 - Surveillance Matrix Statements Standards/AQLs Inspections Ratings

1.1 The Contractor

shall provide a Quality Control Plan

(QCP).

(CDRL A001)

In accordance with the PWS, Section 1.5.1, within 10 days after contract award and no later than 7 days prior to any anticipated changes.

Submitted to the Contracting Officer (KO) through the Contracting Officer’s Representative (COR) for review within ten (10) days after date of contract award

1.2 The Contractor

shall provide a Contractor Work Plan.

(CDRL A002)

In accordance with the PWS, Section 1.5.4.3.1, within 30 days after award and 10 days prior to the implementation of any changes to the work plan (if any).

Submitted to the Contracting Officer’s Representative for review within thirty

(30) days after date of contract award.

The Government will review and either accept or return their comments to the Contractor within ten (10) days. The Contractor shall then have three (3) days to submit a Final Work Plan.

Any proposed change to the accepted Final Work Plan is required to be resubmitted to the COR for review and acceptance at a minimum thirty (30) days prior to implementation.

1.3 The Contractor

shall perform scheduled, regular preventative maintenance designed to keep traffic systems and equipment running smoothly. (PWS Section 5.2.1) Deliverables:

Semiannual Preventative Maintenance Report within two

(2) weeks after the completion of each semiannual preventative maintenance.

The Contractor shall perform a maintenance inspection on all equipment, twice per contract year at a minimum of six-month intervals.

AQL: 100%

Compliance, Zero deviation from the standard

What: Semiannual Preventative Maintenance Frequency:

Random Inspection (Twice per year) Who: COR Standard(s): 100% Compliance

1.4 The Contractor

shall respond onsite within 48 hours after being notified by the COR for Assessment Visits and perform any approved Repair Work. (PWS Sections 5.2.2 and 5.2.3) Deliverables:

Unscheduled Repairs Report and Proposal within 7 days of the assessment visit.

Contracting will approve a proposal for repair work prior to the commencement of any repair work to return equipment to a safe and proper operating condition.

AQL: 100%

Compliance, Zero deviation from the standard

What: Assessment Visits and Repair Work Frequency:

100% Inspection Who: COR Standard(s): 100% Compliance

Appendix 2 - Corrective Action Report (CAR)

CORRECTIVE ACTION REPORT (CAR)

1. CONTRACTOR:

2. CONTRACT NUMBER:

3. TYPE OF SERVICES:

4. FUNCTIONAL AREA:

5. SUSPENSE DATE:

6. CONTROL NUMBER:

7. DEFICIENCY FINDING: [ ] MAJOR [ ] MINOR FINDING IMPACT: Please respond with a written corrective action plan that details the corrective action of the cited deficiency, the cause of the deficiency, and actions taken to prevent recurrence by Suspense Date in Block 5. If date is not entered in Block 5, the contractor is not required to provide a response.

8. QUALITY ASSURANCE PERSONNEL (COR) TYPED NAME AND GRADE:

SIGNATURE AND DATE:

9. ISSUING AUTHORITY TYPED NAME AND GRADE: SIGNATURE AND DATE:

10. COR RESPONSE TO CONTRACTOR CORRECTIVE ACTION AND ACTION

TAKEN TO PREVENT RECURRENCE:

11. COR DETERMINATION: [ ] ACCEPTED [ ] REJECTED

12. CLOSE DATE:

Appendix 3 - Customer Complaint Record

CUSTOMER COMPLAINT RECORD

DATE/TIME OF COMPLAINT:

SOURCE OF COMPLAINT:

ORGANIZATION:

BUILDING NUMBER:

INDIVIDUAL:

PHONE NUMBER:

NATURE OF COMPLAINT:

CONTRACT REFERENCE:

VALIDATION:

DATE/TIME CONTRACTOR INFORMED OF COMPLAINT:

ACTION TAKEN BY CONTRACTOR:

RECEIVED/VALIDATED BY:

Appendix 4 - Performance Assessment Report (PAR)

PERFORMANCE ASSESSMENT REPORT (PAR)

1. CONTRACT/TASK ORDER NUMBER:

2. CONTRACTOR:

3. TYPE OF SERVICES:

4. QUALITY ASSURANCE PERSONNEL (COR) SIGNATURE AND DATE:

5. COR PHONE:

6. SUSPENSE DATE:

I. PERFORMANCE

7. DEFICIENCY (CHECK ALL BOXES THAT APPLY): [ ] NEW [ ] REPEAT [ ] NO

DEFICIENCY NOTED

8. SERVICES SUMMARY or PWS PARAGRAPH ITEM REVIEWED:

9. BRIEF DESCRIPTION OF DEFICIENCY (IF DEFICIENCY BOX WAS CHECKED):

10. DETAILED PERFORMANCE ASSESSMENT:

II. CONTRACTOR VALIDATION

11. CONTRACTOR REPRESENTATIVE: [ ] CONCUR [ ] NON-CONCUR

12. CORRECTIVE ACTION ESTIMATED COMPLETION DATE:

13. CONTRACTOR REPRESENTATIVE CORRECTIVE ACTION AND PREVENTION

OF RECURRENCE OR REASON FOR NON-CONCURRENCE OF COR CITED

DEFICIENCY:

III. ACTION CORRECTED

14. COR EVALUATION: [ ] CONCUR [ ] NON-CONCUR COR SIGNATURE AND

DATE:

15. COR REMARKS (REQUIRED):

16. CONTRACTOR REPRESENTATIVE REMARKS: