Attachment_E_-_Tickets_Stats.pdf

Attachment E is a statistical report documenting ticket activity and system performance data for the Greater Orlando Aviation Authority's Flight Information Display System (FIDS) operations at Orlando International Airport. The data spans three calendar years (2024-2026) and tracks support tickets across multiple hardware and software categories. In 2024, the system generated 1,763 total tickets with 1,715 closed and 48 remaining open; 2025 experienced a reduction to 1,138 total tickets following mid-year contract scope reduction, with 1,107 closed and 31 open; and 2026 recorded 331 tickets through seven months of operation with 327 closed and 4 open. The report includes categorical breakdowns identifying the primary issue areas, with Hardware-DDC representing the largest category at 577 tickets across the three-year period, followed by Software-Third Party Issue at 445 tickets. Monthly ticket trend data demonstrates peak activity in May 2024 (218 tickets) and January 2025 (214 tickets), with a general declining trend as the contract matured and scope was adjusted.

The performance data also includes monthly preventive maintenance (PM) check statistics revealing system reliability metrics across the contract period. In 2024, 1,601 checks were performed with 1,332 identifying no issues and 269 identifying issues requiring resolution; 2025 showed 1,440 checks with 1,336 no-issue results; and the partial 2026 period included 931 checks with 592 no-issue results. This documentation provides historical baseline data demonstrating actual support demand, issue categorization, and system performance patterns that inform the seven-year FIDS contract term commencing June 1, 2026, and support operational planning for the system serving the ninth-busiest airport in the United States handling 56.4 million annual passengers.