Attachment E EXAMPLE - Service Program Description.pdf

Attachment E

EXAMPLE - Service Program Description

**This example is not intended to be all inclusive of every requirement in this scope of work.**

Service Program Description

Both the Contractor and Customer personnel will be responsible for performing certain periodic tasks required for proper implementation of the Program. The following is a list of the minimum required service responsibilities. Responsibilities provided by the Contractor shall come in monthly written report format with each service category and each service specifically addressed.

Service Program

Service Category Service Subcategory Services Who Provides

Customer Contractor

Program

Management Communication/

Reporting Written water treatment program – must include the complete standard operating procedure including daily tests, records of the tests, the use of chemicals and a minimum monthly review by the technical representative of the Contractor.

X

People survey – Who is the customer, their roles

Service reports – Inclusive of what was done, who was talked to, what is recommended

X

Business review – Is the system functioning effectively & optimally

X

Inspection reports X Training Process manager training – by

Contractor to Customer. Training for any Customer Responsibility on this matrix shall be provided by the Contractor. An SOP shall be provided by the Contractor and explained/trained during process manager training.

X

Operator training - by Contractor to Customer. Training for any Customer Responsibility on this matrix shall be provided by the

X

Contractor. An SOP shall be provided by the Contractor and explained/trained during operator training.

Special Projects Plant survey – Full survey of each system with a schematic and graphics of how the system functions and where chemical treatment is being introduced or tested. See Example below.

X

Consulting projects – Provide detailed information on any projects, inclusive of scope of work to enhance system FROM current state TO better state, and what equipment would be necessary and estimated cost

X

Studies – Of existing systems to support plant survey or consulting projects

X

Process Oversight Develop service plan – to meet the goals outlined in the SOW

X

Program Administration Manual (PAM) – Detailed outline on what administration will be provided and how.

X

EH&S Communication MSDS sheets X Emergencies Unscheduled or after hours service calls – Response must be within 24 hours.

Inventory

Management Manage Order chemical X

Coordinate shipments X Manage deliveries X Monitor Consumption X Inventory X Maintain Minimum inventory in feed system X Report Consumption vs inventory vs plan X Best Practice

Recommendations Chemical transfer, control, monitoring

Feed/Control Equipment

(This is the Contractor Owned Equipment)

Monitoring Daily checks X

Calibration (pump draw downs) X Maintain Preventive maintenance X Repair Repair as needed X Report Charting of equipment performance X Best Practice

Recommendations Chemical feed, control, monitoring X

Boiler Water System Monitoring &

Control Daily Monitoring X

Pretreatment Daily Monitoring X Preboiler Daily Monitoring X Internal Treatment Daily Monitoring X Steam Condensate Daily Monitoring X System Surveillance Periodic spot checks of program control X

System Inspection Inspection of boiler system components

X X

Best Practice Recommendations

Chemical feed, control, monitoring X X

Cooling Water System Monitoring &

Daily Monitoring X

Cooling Tower Monitoring

Daily Monitoring X

Heat Exchanger Monitoring

Daily Monitoring X

Closed Loop Monitoring Daily Monitoring X Once Through

Monitoring Daily Monitoring X

Corrosion Monitoring Coupon or NCM X Deposition/Scaling

Monitoring Deposit Monitoring X

Micro-Bio Monitoring Periodic Micro-bio Analysis for open systems

X

System Surveillance Periodic spot checks of program control

SPS Water System Monitoring &

Daily Monitoring X

Example – Program Management->Special Project->Plant Survey