ATTACHMENT D - QUALITY ASSURANCE SURVEILLANCE PLAN.doc

Quality Assurance Surveillance Plan (QASP)

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

· What will be monitored.

· How monitoring will take place.

· Who will conduct the monitoring.

· How monitoring efforts and results will be documented.

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance.

This QASP is a “living document” and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the contractor. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

2. Government Roles and Responsibilities

The following personnel shall oversee and coordinate surveillance activities.

a. Contracting Officer (CO) - The CO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The CO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The CO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

b. Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the contract and shall assure proper Government surveillance of the contractor’s performance. The COTR shall keep a quality assurance file. The CO is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf.

3. Performance Standards Performance standards define desired services. The Government performs surveillance to determine if the contractor exceeds, meets or does not meet these standards.

The Performance Requirements Summary Matrix, paragraph 3.2 in the Performance Work Statement (PWS), includes performance standards. The Government shall use these standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQL).

Disincentives

Emergency Repairs Paragraph

3.1 and Paragraph 3.2 of the PWS

Maintain equipment in operational order IAW manufacturers specifications

Maintain equipment in operational order IAW manufacturers specifications

Maintain equipment in operational order IAW manufacturers specifications.

C307B900061 To be performed as Needed

Maintain equipment in operational order IAW manufacturers specifications.

Supply Emergency Repair Parts Paragraph 3.2 of the PWS

Maintain equipment in operation order IAW manufacturers specifications

Respond to Service Calls within 4 hours.

Paragraph 3.3 of the PWS

Perform Quarterly Preventive Maintenance Paragraph 3.2 of the PWS

Supply Consumables (Toner/Staples) Paragraph 3.4 of the PWS

Deliver Consumable Supplies within 24 Hours after receipt of order.

Paragraph 3.4 of the PWS

4. Methods of QA Surveillance Various methods exist to monitor performance. The COR shall use the surveillance methods listed below in the administration of this QASP.

a. INSPECTION UPON COMPLETION. Items 1-5 and Items 7 inspections will be performed upon completion of requested repairs.

b. DIRECT OBSERVATION. Item 6 will be monitored by direct observation of response time.

c. INSPECTION UPON RECEIPT. Items 7-8 will be monitored by inspecting upon receipt of consumables.

5. Ratings Metrics and methods are designed to determine if performance exceeds, meets, or does not meet a given standard and acceptable quality level. A rating scale shall be used to determine a positive, neutral, or negative outcome. The following ratings shall be used:

Items1-6 and Item 8-9 ACCEPTABLE 95% or above UNACCEPTABLE- less than 95%

Items 7

ACCEPTABLE 98% or above

UNACCEPTABLE – 97% or below

6. DOCUMENTING PERFORMANCE

a. Acceptable Performance The Government shall document positive performance. Any report may become a part of the supporting documentation for any contractual action.

b. Unacceptable performance When unacceptable performance occurs, the COR shall inform the contractor and CO. This will normally be in writing unless circumstances necessitate verbal communication. In any case the COR shall document the discussion and place it in the COR file.

9. Frequency of Measurement

a. Frequency of Measurement.

During contract performance, the COR will periodically analyze whether the negotiated frequency of surveillance is appropriate for the work being performed.