ATTACHMENT A PWS Multfunction Printer Copier Maintenance.pdf

PERFORMANCE WORK STATEMENT

DEPARTMENT OF VETERANS AFFAIRS

VA LAW ENFORCEMENT TRAINING CENTER

1.0 INTRODUCTION

1.1 Background

The Department of Veterans Affairs (VA) Law Enforcement Training Center (LETC) is a franchise fund site authorized pursuant to the Government Management Reform Act of 1994 (Public Law 103-356). The Act authorizes designated agencies to provide certain common administrative support services on a reimbursable basis both internally and to other government agencies. In 2006, permanent status was conferred upon the VA Franchise Fund under the “Military Quality of Life and Veterans Affairs Appropriations Act 2006,” Public Law 109-114. Consequently, the VA-LETC receives no federally appropriated funding and is required to market VA-LETC services to customers.

The VA-LETC provides training for federal police officers working in health care or service-oriented environments.

As such, the VA-LETC has a requirement for maintenance on multifunction copier/printers.

2.0 SCOPE OF WORK AND GENERAL REQUIREMENTS:

The LETC in North Little Rock, Arkansas requires maintenance of government owned copier and printer equipment to include full service, flat rate maintenance to include repair parts and on hand consumable supplies.

2.1 Place of Performance: Items to be delivered to LETC location at 2200 Fort Roots

Drive, Bldg 193, North Little Rock, AR 72114.

2.2 This is a firm-fixed-price contract.

2.3 All contractor resources shall be qualified for the tasks performed under this contract. All resources shall be legally authorized to work in the United States.

2.4 The period of performance will be twelve months from the date of award with two, twelve-month option years.

3.0 TASK ORDER REQUIREMENTS:

The LETC requires full-service maintenance including repair parts and consumables on the following multifunction printers:

3.1 One Color/Black and White Multifunction Printer, Ricoh Model MPC4504, serial# C738B400057 located at 2200 Fort Roots Drive, building 193, 2nd Floor, North Little Rock, Arkansas 72114.

One Color/ Black and White Multifunction Printer, Ricoh Model MP6503, serial# C069C400124 located at 2200 Fort Roots Drive, building 193, 1st Floor, North Little Rock, Arkansas 72114.

Two Black and White Multifunction Printer, Ricoh Model MP3055MPG, serial# C307G400013 located at 2200 Fort Roots Drive, Building T100A, North Little Rock, Arkansas 72114 and Ricoh Model MP3055MPG, serial# C307B900061 located at 2200 Fort Roots Drive, Building 104, North Little Rock, Arkansas 72114.

3.2 Full-Service Maintenance:

Contractor shall supply all parts, labor, toner, on-site and consumable supplies (toner and staples). Service shall include quarterly maintenance in accordance with the manufactured suggest guidelines and emergency repairs as needed (Emergency repairs shall be paid for via government purchase card directly by LETC). The Contractor shall respond within 4 hours on calls for service.

3.3 The contractor shall respond to service calls during the hours of 8:00 AM to 4:30 PM, Monday through Friday, excluding holidays observed by the Federal Government. The contractor shall respond to verbal service calls and is required to initiate repairs within four working hours after notification.

3.4 Replenishment of Supplies. At the beginning of each performance period, the contractor shall provide two toner cartridges per copier to be maintained on hand at the LETC and provide a one toner per copier monthly thereafter. The contractor shall respond to verbal requests for additional consumable supplies under the following conditions: The government’s designated representative may make emergency requests for consumables. Orders will state the quantity and type of consumable supplies required and the location and serial number of the copier for which the additional supplies are being ordered. The contractor shall deliver the additional consumable supplies within a period of twenty-four hours. Emergency request for toners beyond the monthly limits will be paid using the government purchase card.

4.0 OTHER INFORMATION AND REQUIREMENTS

Information Systems Officer, Information Protection:

The contractor will not have access to VA Desktop computers, nor will they have access to online resources belonging to the government while conducting services. If removal of equipment from the VA is required, any memory storage devices, such as hard drives, solid state drives and non-volatile memory units will remain in VA control and will not be removed from VA custody.

Privacy Officer:

The contractor will not have access to protected Patient Health Information (PHI) and nor will they have the capability of accessing patient information during the services provided to the VA and if removal of equipment from the VA is required, any memory storage devices, such as hard drives, solid state drives and non-volatile memory units will remain in VA control and will not be removed from VA custody. All research data available for Contractor analyses is de-identified.

Records Manager:

1. Records Manager:

a. Citations to pertinent laws, codes and regulations such as 44 U.S.C chapters 21, 29, 31 and 33; Freedom of Information Act (5 U.S.C. 552); Privacy Act (5 U.S.C. 552a); 36 CFR Part 1222 and Part 1228.

b. Contractor shall treat all deliverables under the contract as the property of the U.S.

Government for which the Government Agency shall have unlimited rights to use, dispose of, or disclose such data contained therein as it determines to be in the public interest.

c. Contractor shall not create or maintain any records that are not specifically tied to or authorized by the contract using Government IT equipment and/or Government records.

d. Contractor shall not retain, use, sell, or disseminate copies of any deliverable that contains information covered by the Privacy Act of 1974 or that which is generally protected by the Freedom of Information Act.

e. Contractor shall not create or maintain any records containing any Government Agency records that are not specifically tied to or authorized by the contract.

f. The Government Agency owns the rights to all data/records produced as part of this contract.

g. The Government Agency owns the rights to all electronic information (electronic data, electronic information systems, electronic databases, etc.) and all supporting documentation created as part of this contract. Contractor must deliver sufficient technical documentation with all data deliverables to permit the agency to use the data.