Attachment D - Past Performance Questionnaire.pdf

Attachment D Solicitation No. 75F40121R00039

FDA Security Installation and Maintenance

PAST PERFORMANCE QUESTIONNAIRE

Please complete the following questionnaire and return via email: Please reference “Past Performance Questionnaire, FDA Security Installation and Maintenance, Solicitation No. 75F40121R00039” in the subject line. Send to Amanda Lusk, Contract Specialist, at Amanda.Lusk@fda.hhs.gov and CC:

Contracting Officer, James Whitt, James.Whitt@fda.hhs.gov.

Contract Specialist, Amanda Lusk by November 19, 2021, 2:00 PM, Eastern Time

(Title, Name) (Date & Time)

Contracting Officer, James Whitt (Title, Name)

The U.S. Food and Drug Administration intends to award an Indefinite Delivery-Indefinite Quantity (IDIQ) type contract with 5-year ordering period, to obtain Nationwide Security Installation and Maintenance Services for the Food and Drug Administration (FDA) to support the execution of its mission to protect public health and its employees. The objective of the IDIQ contract is to: Enhance FDA’s ability to continually maintain and monitor the performance of all physical security systems;

Enable FDA to remain at a state of readiness to ensure that all physical security assets are inspected and certified; Enable FDA to rapidly and effectively respond to urgent physical security related situations; Enhance FDA’s ability to accurately retain data and physical security maintenance records;

Effectively maintain of all hardware and software associated with the FDA security systems throughout the United States and U.S territories; and, Effectively address FDA’s future requirements by installing new systems and updating or modifying existing systems. Your agency/business has been selected as a past performance reference. Please take a moment to complete this past performance questionnaire using the ratings described below to answer each question; you may provide additional information.

Please provide a justification for the ratings provided.

This survey pertains to Contractor: ________________________

Department/Component:

Contract Number: Date of Survey: ________________

Name of Person Completing Survey: ______________________________________

Your Company/Agency: ________________________________________________

Your Role in this Contract (circle one):

Contracting Officer Contract Specialist Project Officer Other

Contract Value (including options): $_________________________________

Performance Period: _____________________________________________

(Including option periods) mailto:Amanda.Lusk@fda.hhs.gov mailto:James.Whitt@fda.hhs.gov

Type of Contract:

Approximate percentage of work being performed (or completed) by subcontractor(s): %

Information on subcontractor(s) (where more than 50% of work was completed by the subcontractor):

Subcontractor Program Manager Phone

Subcontractor Program Manager Phone

Subcontractor Program Manager Phone

General description of products/services required under the contract:

RATINGS

Please answer each of the following questions with a rating that is based on objective measurable performance indicators to the maximum extent possible. Commentary to support rating shall be noted on page 4.

Assign each area a rating of, 1 (Poor), 2 (Fair), 3 (Good),or 4 (Excellent). Use the attached Rating Guidelines as guidance in making these evaluations. Circle the appropriate rating. If you do not have enough personal knowledge or feedback from internal customers who directly received products and services from the contractor to make a determination on any of the performance criteria below, please circle "N/A" (not applicable/no opinion).

BUSINESS RELATIONS

1. Contractor provides knowledgeable, experienced, trained and qualified personnel.

1 2 3 4 N/A

3. Effective management, including management of subcontracts 1 2 3 4 N/A

4. Reasonable/cooperative behavior 1 2 3 4 N/A

5. Responsive to contract requirements 1 2 3 4 N/A

6. Notification of problems 1 2 3 4 N/A

7. Flexibility 1 2 3 4 N/A

8. Pro-active vs. reactive

QUALITY OF SERVICE

1. Compliance with contract requirements

2. Contractor is responsive to technical direction.

3. Accuracy of reports 1 2 3 4 N/A

4. Effectiveness of personnel 1 2 3 4 N/A

5. Technical Excellence 1 2 3 4 N/A

COST CONTROL

1. Record of forecasting and controlling target costs 1 2 3 4 N/A

2. Current, accurate and complete billings 1 2 3 4 N/A

3. Relationship of negotiated costs to actuals 1 2 3 4 N/A

4. Cost efficiencies

TIMELINESS OF PERFORMANCE

1. Met interim milestones

2. Reliability 1 2 3 4 N/A

3. Responsive to technical direction 1 2 3 4 N/A

4. Completed on time including wrap-up and contract administration

5. Contractor Met contract delivery schedules/deadlines

6. Contractor provided sufficient notification of contract problems to appropriate government personnel.

1 2 3 4 N/A

7. Contractor is pro-active and is reasonable/cooperative

8. Liquidated damages assessed: Yes No (circle one)

CUSTOMER SATISFACTION

1. The contractor is committed to customer satisfaction. Yes No (circle one)

2. Would you recommend this contractor for award (Yes or No)? Please explain.

Yes No (circle one)

3. Are you satisfied with the service you received and would you hire the contractor again (Yes or

No)? If not, why not? Please be specific.

4. Do you feel the quality of the services received was worth the cost/price? Please circle one of the statements below.

A). Extremely well worth the cost.

B). Well worth the cost.

C). Worth the cost.

D). Cost was more than the value received.

E). Cost was greatly in excess of value received.

F). Government derived no value from cost spent.

ADDITIONAL COMMENTS:

RATING GUIDELINES

QUALITY OF PRODUCT

OR SERVICE

COST CONTROL

TIMELINESS OF

PERFORMANCE

BUSINESS

RELATIONS

1-Poor

Major problems have been encountered

Contractor is having major difficulty managing costs effectively

Contractor is having major difficulty meeting milestones and delivery schedule

Response to inquiries, technical/ service/ administrative issues is marginally effective

2-Fair

Some problems have been encountered having some problems managing costs effectively

Contractor is having some problems meeting milestones technical/ service/ administrative issues is somewhat

3-Good

Minor inefficiencies/ errors have been identified usually effective in managing costs

Contractor is usually effective in meeting milestones and delivery schedule technical/ service/ administrative issues is usually

4-Excellent

Contractor is in compliance with contract requirements and/or delivers quality products/services effective in managing costs and submits current, accurate, and complete billings

Contractor is effective in meeting milestones technical/ service/ administrative issues is effective