2021 White Oak Service Tickets.xlsx

XLSX spreadsheet 29 KB Posted Nov 22, 2021

Attached to: FDA Security Installation and Maintenance Federal contract opportunity
Solicitation number: 75F40121R00039
Issued by: Department of Health and Human Services Food and Drug Administration Office of Acquisition and Grant Services

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Other files for this federal contract opportunity

Other files attached to FDA Security Installation and Maintenance, newest first.
File	Type	Posted
Attachment D - Past Performance Questionnaire - UPDATED DUE DATE.doc	DOC document	Dec 6, 2021
FDA Solicitation No. 75F40121R00039 - UPDATED - Amendment 3.pdf	PDF	Dec 1, 2021
FDA Solicitation No. 75F40121R00039 - UPDATED - Amendment 2.pdf	PDF	Nov 26, 2021
HHS Guide to Completing the Section 508 Product Accessibility Template.docx	DOCX document	Nov 26, 2021
White Oak Device List.xlsx	XLSX spreadsheet	Nov 22, 2021
Attachment E - Relevant Experience Form - UPDATED - WORD FORMAT.docx	DOCX document	Nov 22, 2021
Attachment K - DOL Wage Determinations 2015-4269 and 2015-4281 - UPDATED.pdf	PDF	Nov 22, 2021
Attachment D - Past Performance Questionnaire - UPDATED.doc	DOC document	Nov 22, 2021
Attachment B - Sample Task Order SOW - UPDATED with track changes.pdf	PDF	Nov 22, 2021
Attachment B - Sample Task Order SOW - UPDATED.pdf	PDF	Nov 22, 2021
QUESTIONS AND ANSWERS.xlsx	XLSX spreadsheet	Nov 22, 2021
FDA Solicitation No. 75F40121R00039 - UPDATED.pdf	PDF	Nov 22, 2021
Attachment D - Past Performance Questionnaire.doc	DOC document	Nov 11, 2021
Attachment J - FAR 52.212-5 In Full Text Applicable To This Acquisition.pdf	PDF	Oct 25, 2021
Attachment I - FAR 52.212-3 - Offeror Reps and Certs—Commercial Items.pdf	PDF	Oct 25, 2021
FDA Solicitation No. 75F40121R00039.pdf	PDF	Oct 25, 2021
Attachment M - FAR Deviation 18-01 (Whistleblower Protection-Commercial).pdf	PDF	Oct 25, 2021
Attachment L - Sample Commitment Letter.pdf	PDF	Oct 25, 2021
Attachment G - RFP Question Submittal Form.xlsx	XLSX spreadsheet	Oct 25, 2021
Attachment C - Sample Task Order Pricing Worksheet.xls	XLS spreadsheet	Oct 25, 2021
Attachment O - FAR Class Deviation 2020-05.pdf	PDF	Oct 25, 2021
Attachment N - HHS Class Deviation 2020-02 - Accelerated Payments.pdf	PDF	Oct 25, 2021
Attachment F - Personnel Security Requirements.pdf	PDF	Oct 25, 2021
Attachment E - Relevant Experience Form.pdf	PDF	Oct 25, 2021
Attachment A - IDIQ Pricing Worksheet.xls	XLS spreadsheet	Oct 25, 2021
Attachment K - DOL Wage Determinations 2015-4269 and 2015-4282.pdf	PDF	Oct 25, 2021
Attachment H - NPI Form FDA 3398.pdf	PDF	Oct 25, 2021
Attachment D - Past Performance Questionnaire.pdf	PDF	Oct 25, 2021
Attachment B - Sample Task Order SOW.pdf	PDF	Oct 25, 2021

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Sheet1

	WO Bldg 1	Alarm	CM/PM	01/29/2021	Standard Corrective Maint	After troubleshooting, found bad enclosure tamper switch. Replaced switch and resolved alarm issue. Closed ticket.	01/29/2021
	WO Bldg 1	Bollard	CM/PM	01/13/2021	Standard Corrective Maint	Tested bollards on WO1 circle. Bollards do not respond to remote commands, but the operate manually. Per Karl Thrash, raise bollards due to presidential inauguration events. FDA will notify when to have them lowered.	01/14/2021
	WO Bldg 1	Communication Failure	CM/PM	01/25/2021	Standard Corrective Maint	Found DDC halted and not communicating. Reset device and restored communications. Monitored device overnight and it is still working properly. Closed ticket.	01/25/2021
	WO Bldg 1	Communication Failure	CM/PM	08/03/2021	Standard Corrective Maint	Local Alarm tested and working	08/17/2021
	WO Bldg 1	Communication Failure	CM/PM	08/03/2021	Standard Corrective Maint	Local Alarm tested and working	08/17/2021
	WO Bldg 1	Communication Failure	CM/PM	08/03/2021	Standard Corrective Maint	Local Alarm tested and working	08/17/2021
	WO Bldg 1	Communication Failure	CM/PM	08/03/2021	Standard Corrective Maint		08/17/2021
	WO Bldg 1	Door	CM/PM	01/20/2021	Standard Corrective Maint	Upon arrival tested door and found no issues. Door was on holiday schedule when service call place and was reason it would not operate. Checks ok.	01/21/2021
	WO Bldg 1	Reader	CM/PM	09/03/2021	Standard Corrective Maint	Replaced defective reader and tested. Checks ok.	09/03/2021
	WO Bldg 1	Reader	CM/PM	09/08/2021	Standard Corrective Maint	Tested reader upon arrival and found reader working normally. Turnstile granted access every time badge was presented. Checks ok	09/08/2021
	WO Bldg 1	SFAULTS	CM/PM	03/11/2021	Standard Corrective Maint	Reset halted Act E and tested door. Checks ok.	03/11/2021
	WO Bldg 1	Turnstile	CM/PM	09/01/2021	Standard Corrective Maint	Replaced turnstile readers and tested. Checked OK at time of service. Complete.	09/01/2021
	WO Bldg 2	AED	CM/PM	08/03/2021	Standard Corrective Maint	AED fixed	08/17/2021
	WO Bldg 2	Alarm	CM/PM	02/03/2021	Standard Corrective Maint	Repair completed by John Kettle and system checks ok.	02/03/2021
	WO Bldg 2	Alarm	CM/PM	03/02/2021	Standard Corrective Maint	Motorola technician returned and repaired the issue causing communications issues. Closed ticket.	03/16/2021	Motorola technician will return to change settings in new system to correct issue. Tentatively scheduled for March 16, 2021.
	WO Bldg 2	Alarm	CM/PM	03/02/2021	Standard Corrective Maint	Opened panel door and rearranged cables so door could close correctly.	03/03/2021
	WO Bldg 2	Alarm	CM/PM	09/20/2021	Standard Corrective Maint	Replaced defective motion detector to correct issue. Checks ok.	09/21/2021
	WO Bldg 2	Bollard	CM/PM	01/14/2021	Standard Corrective Maint	After troubleshooting, discovered that local SQL service did not start with MDI after PC update.. Manually started the SQL service and restored functions. Ticket closed.	01/14/2021
	WO Bldg 2	BVMS Bosch Video Management Sysytem	CM/PM	01/29/2021	Standard Corrective Maint	Bosch workstation was replaced and system restored. Closed ticket.	02/10/2021
	WO Bldg 2	Camera	CM/PM	10/05/2021	Standard Corrective Maint	Tightened loose camera bracket. Complete.	10/07/2021
	WO Bldg 2	Communication Failure	CM/PM	02/10/2021	Standard Corrective Maint	After troubleshooting, found lines were communicating but displayed comm-fail in MDI. Server had to be restarted. Proper comm displaying after reboot. Monitored line for 24 hrs, no additional issues.	02/11/2021
	WO Bldg 2	Communication Failure	CM/PM	02/24/2021	Standard Corrective Maint	Mass comfail due to PBCOM halting in server. Reset PBCOM and restored comms.	02/24/2021
	WO Bldg 2	Communication Failure	CM/PM	04/01/2021	Standard Corrective Maint	Found multiple devices in panel halted due to power outage. Restored devices and communications. Closed ticket.	04/02/2021
	WO Bldg 2	Communication Failure	CM/PM	08/15/2021	Standard Corrective Maint	Arms and fast pass are no longer in use. Masked in system	08/17/2021
	WO Bldg 2	Communication Failure	CM/PM	09/30/2021	Standard Corrective Maint	Restored LCom	10/12/2021
	WO Bldg 2	Communication Failure	CM/PM	10/12/2021	Standard Corrective Maint	Comm. Fail issue corrected by John Kettle. System online and operational. Complete	10/12/2021
	WO Bldg 2	Door	CM/PM	02/03/2021	Standard Corrective Maint	Replaced reader and lift lock on jammed door	02/08/2021
	WO Bldg 2	Door	CM/PM	02/11/2021	Standard Corrective Maint	Found no issues with door. There's a 2-3 second delay on rex release to activate ADA exit button. Inconsistency experienced when pressing the button before the delay. Must allow doors to unlock (32-3 seconds) before pressing the exit ADA button.	02/11/2021
	WO Bldg 2	Locking Hardware	CM/PM	10/01/2021	Standard Corrective Maint	Reset the acte	10/12/2021
	WO Bldg 2	Locking Hardware	CM/PM	10/05/2021	Standard Corrective Maint	Reset ACT-E	10/12/2021
	WO Bldg 2	Locking Hardware	CM/PM	10/06/2021	Standard Corrective Maint	Reset ACT-E	10/12/2021
	WO Bldg 2	Locking Hardware	CM/PM	10/28/2021	Standard Corrective Maint	Replaced defective ActE and tested door. Operational check ok. Complete	10/28/2021
	WO Bldg 2	Monitor	CM/PM	05/04/2021	Standard Corrective Maint	Replaced Monitor	08/18/2021
	WO Bldg 2	RADIO (MOTOROLA)	CM/PM	01/22/2021	Standard Corrective Maint	During troubleshooting, tested device and terminal is non-responsive. Terminal needs replacement. Motorola rep will be onsite 1/27/2121 for system replacement planning. Currently, command center has 3 terminals operational. Closed ticket.	01/25/2021
	WO Bldg 2	RADIO (MOTOROLA)	CM/PM	01/29/2021	Standard Corrective Maint	During troubleshooting, tested device and terminal is non-responsive. Terminal needs replacement. Motorola rep is scheduled to be onsite on 2/16/21 for system replacement planning. Currently, command center has 2 terminals operational. Closed ticket.	02/01/2021
	WO Bldg 2	RADIO (MOTOROLA)	CM/PM	01/29/2021	Standard Corrective Maint	During troubleshooting, tested device and terminal is non-responsive. Terminal needs replacement. Motorola rep is scheduled to be onsite on 2/16/21 for system replacement planning. Currently, command center has 2 terminals operational. Closed ticket.	02/01/2021
	WO Bldg 2	RADIO (MOTOROLA)	CM/PM	02/25/2021	Standard Corrective Maint	Motorola radio install technician was called in to troubleshoot installation. He found head end wired incorrectly. Equipment was properly wired and restored proper communication to all radios. Closed ticket	03/04/2021
	WO Bldg 2	RADIO (MOTOROLA)	CM/PM	04/06/2021	Standard Corrective Maint	Reset the system	04/14/2021
	WO Bldg 2	RADIO (MOTOROLA)	CM/PM	04/27/2021	Standard Corrective Maint	Call completed...vendor replaced repeater processor.	09/20/2021	8/17/21 - Contacted Communications Electronics for service. TW
	WO Bldg 2	RADIO (MOTOROLA)	CM/PM	09/03/2021	Standard Corrective Maint	Call complete. Vendor replaced part to correct issue.	09/20/2021	Contacted Tyler with Communications Electronics. Waiting on his arrival with new parts
	WO Bldg 2	RADIO (MOTOROLA)	CM/PM	09/03/2021	Standard Corrective Maint	Vendor replaced part to correct issue. Complete.	09/20/2021	Contacted Tyler with Communications Electronics. Waiting on his arrival with new parts
	WO Bldg 2	Reader	CM/PM	02/25/2021	Standard Corrective Maint	Blown fuse. Replaced lock working again	02/26/2021
	WO Bldg 2	Reader	CM/PM	02/26/2021	Standard Corrective Maint	Replaced blown 3 amp power supply fuse with 5 amp fuse and tested door... will monitor door and power supply for next couple of days to insure that it is working normally.	03/01/2021
	WO Bldg 2	Reader	CM/PM	09/08/2021	Standard Corrective Maint		09/10/2021
	WO Bldg 2	Schedule	CM/PM	02/01/2021	Standard Corrective Maint	Edited and restored correct schedule.	02/01/2021
	WO Bldg 2	Work Station	CM/PM	01/11/2021	Standard Corrective Maint	Referred issue to ERIC. IT must change PC group policy to prevent it PC from locking up after PIV badge is removed.	01/12/2021
	WO Bldg 2	Work Station	CM/PM	03/01/2021	Standard Corrective Maint	Replaced bad cabinet fan. Issue resolved. Closed ticket	03/04/2021
	WO Bldg 2	Work Station	CM/PM	04/23/2021	Standard Corrective Maint	Corrected	08/17/2021
	WO Bldg 2	Work Station	CM/PM	10/29/2021	Standard Corrective Maint	System admin. restarted MDI workstation to correct issue. Will monitor workstation to insure proper operation.	11/03/2021	11/1/21 System admin. currently working to resolve issue with John Kettle in MDI.
	WO Bldg 21	Auto Photo	CM/PM	03/14/2021	Standard Corrective Maint	Found autophoto workstation working normally upon arrival.	03/15/2021
	WO Bldg 21	Auto Photo	CM/PM	03/16/2021	Standard Corrective Maint	Guard had manual picture selection on. Reset to automatic selection to correct issue. Complete	03/16/2021
	WO Bldg 21	Auto Photo	CM/PM	04/19/2021	Standard Corrective Maint	All auto-photo workstations were replaced. User profile is not working. IT has to clear user account in group policy. Forwarded issue to IT for resolution.	04/19/2021
	WO Bldg 21	Auto Photo	CM/PM	11/08/2021	Standard Corrective Maint	Password needs to be reset and passed on to Security to ensure they have the correct password. I don't have the ability to reset passwords. Recommend System Admin look into it.	11/08/2021	Security tried 2 different passwords, still could not login.
	WO Bldg 21	Camera	CM/PM	11/08/2021	Standard Corrective Maint	Power tripped. Reset circuit breaker	11/08/2021
	WO Bldg 21	Door	CM/PM	02/18/2021	Standard Corrective Maint	Door locking mechanism is malfunctioning. Forwarded issue to facilities/Honeywell (Via Command Ctr.) for troubleshooting Dorma sliding door for resolution.	02/18/2021
	WO Bldg 21	Reader	CM/PM	11/08/2021	Standard Corrective Maint	Old style card reader burned out and non operational. Changed the card reader out and installed a spacer behind the reader. Reset the ACT-E due to power outage this morning. The system to be off schedule.	11/08/2021
	WO Bldg 21	SFAULTS	CM/PM	11/08/2021	Standard Corrective Maint	Reset circuit breaker. It Tripp and cut off the power. Reset the acte because the readers were not working/responding to badges.	11/08/2021
	WO Bldg 22	AED	CM/PM	08/03/2021	Standard Corrective Maint	AED fixed	08/17/2021
	WO Bldg 22	AED	CM/PM	08/03/2021	Standard Corrective Maint	AED fixed	08/17/2021
	WO Bldg 22	AED	CM/PM	08/03/2021	Standard Corrective Maint	AED fixed	08/17/2021
	WO Bldg 22	Auto Photo	CM/PM	01/25/2021	Standard Corrective Maint	Found guard's MDI account expired. Corrected expiration date. Tested account, issues resolved.	01/25/2021
	WO Bldg 22	Auto Photo	CM/PM	04/14/2021	Standard Corrective Maint	All auto-photo workstations were replaced. User profile is not working. IT has to clear user account in group policy. Forwarded issue to IT for resolution.	04/14/2021
	WO Bldg 22	Auto Photo	CM/PM	04/19/2021	Standard Corrective Maint	All auto-photo workstations were replaced. User profile is not working. IT has to clear user account in group policy. Forwarded issue to IT for resolution.	04/19/2021
	WO Bldg 22	Auto Photo	CM/PM	09/20/2021	Standard Corrective Maint	Found autophoto unit not connecting to FDA network.
Advised FDA IT to correct network issue.	09/20/2021
	WO Bldg 22	Auto Photo	CM/PM	10/01/2021	Standard Corrective Maint	11/1/2021 FDA IT moved autophoto Cat5 cable to another newwork port and re-configured port. System admin. tested autophoto to insure signon good. Operational check ok. Complete	11/01/2021	Work station cannot connect to FDA servers. Contacted FDA IT to help troubleshot connection issue.Opened service ticket with FDA IT to trace network cable and label.
	WO Bldg 22	BVMS Bosch Video Management Sysytem	CM/PM	02/24/2021	Standard Corrective Maint	After troubleshooting, found broken fiber termination. Re-terminated fiber connector and restore connection. Closed ticket.	02/24/2021
	WO Bldg 22	Camera	CM/PM	02/22/2021	Standard Corrective Maint	After troubleshooting, found broken fiber termination. Re-terminated fiber connector and restore connection. Closed ticket.	02/24/2021
	WO Bldg 22	Camera	CM/PM	08/04/2021	Standard Corrective Maint	camera is working	10/15/2021
	WO Bldg 22	Key Pad	CM/PM	03/18/2021	Standard Corrective Maint	Found damaged fiber termination to communication device. Repaired fiber and restored proper communications. Closed ticket.	03/22/2021
	WO Bldg 22	Key Pad	CM/PM	10/25/2021	Standard Corrective Maint	Keypad on schedule from 6am-6pm.

Tenant doesn't have access to keypad outside of schedule hours.

Operational check ok. Complete.	10/25/2021
	WO Bldg 22	Reader	CM/PM	02/26/2021	Standard Corrective Maint	Reset halted Act E and tested door. Door checks ok and S Fault cleared.	02/26/2021
	WO Bldg 22	Reader	CM/PM	04/01/2021	Standard Corrective Maint	Reader working	04/07/2021
	WO Bldg 22	Reader	CM/PM	10/27/2021	Standard Corrective Maint	Upon arrival tested reader and found operating normally. Tightened wire connections to reader. Operational checks ok.	10/27/2021
	WO Bldg 22	SFAULTS	CM/PM	02/01/2021	Standard Corrective Maint	Reset halted Act E and tested door. Checks ok.	02/01/2021
	WO Bldg 22	SFAULTS	CM/PM	02/09/2021	Standard Corrective Maint	Reset halted Act E causing issue. Tested reader and checks ok. Complete	02/09/2021
	WO Bldg 22	SFAULTS	CM/PM	04/13/2021	Standard Corrective Maint	Reset acte	04/14/2021
	WO Bldg 31	AED	CM/PM	02/03/2021	Standard Corrective Maint	Replaced inoperable device. Closed ticket.	02/10/2021	Found bad switch. Ordered replacement, awaiting parts.
	WO Bldg 31	AED	CM/PM	08/03/2021	Standard Corrective Maint	AED fixed	08/17/2021
	WO Bldg 31	Battery	CM/PM	08/03/2021	Standard Corrective Maint	Corrected	08/17/2021
	WO Bldg 31	Battery	CM/PM	08/03/2021	Standard Corrective Maint	Corrected	08/17/2021
	WO Bldg 31	Battery	CM/PM	08/03/2021	Standard Corrective Maint	Corrected	08/17/2021
	WO Bldg 31	Battery	CM/PM	08/03/2021	Standard Corrective Maint	Corrected	08/17/2021
	WO Bldg 31	Bollard	CM/PM	01/15/2021	Standard Corrective Maint	Bollards were lowered with no problem. Returned later to raise the bollard. The special tool used that adapts to bollard manual drive broke. Used replacement tool to raise bollards. Closed ticket.	01/15/2021
	WO Bldg 31	Bollard	CM/PM	05/07/2021	Standard Corrective Maint		09/01/2021	8/18/21 - Pending site visit by Concentric on 8/23/21
	WO Bldg 31	Camera	CM/PM	10/29/2021	Standard Corrective Maint
	WO Bldg 32	AED	CM/PM	08/03/2021	Standard Corrective Maint	AED fixed	08/17/2021
	WO Bldg 32	Alarm	CM/PM	01/25/2021	Standard Corrective Maint	After troubleshooting, found enclosure contact defective. Replaced contact, tested system with command center, all issues resolved. Closed ticket.	01/25/2021
	WO Bldg 32	Alarm	CM/PM	04/15/2021	Standard Corrective Maint	Found corrupt instance of MDI application. Restored data file from server and restored workstation communications. Closed ticket.	04/15/2021
	WO Bldg 32	Alarm	CM/PM	10/22/2021	Standard Corrective Maint	10/27/21. We conducted a walk through of the SCIF and have identified the solution: 1. Reset password 2. trouble shoot system schedule error message this will be performed 10/28/21

11/1/21 SCIF rescheduled for 11/3/21 with Thomas Yates.

System admin reset password for Thomas Yates and restarted MDI server to correct error messages.

Operational Check OK.	11/03/2021
	WO Bldg 32	Auto Photo	CM/PM	01/14/2021	Standard Corrective Maint	Guard was entering wrong password. Logged in with right credentials. No additional issues.	01/14/2021
	WO Bldg 32	Auto Photo	CM/PM	03/15/2021	Standard Corrective Maint	Found autophoto locked up due to app running in background causing it to lock up. Closed back ground app and restarted autophoto. Tested reader and found working normally again. Complete	03/17/2021
	WO Bldg 32	Auto Photo	CM/PM	09/21/2021	Standard Corrective Maint	Found autophoto not connecting to FDA network. Advised FDA IT to correct network issue to correct problem.	09/21/2021
	WO Bldg 32	BVMS Bosch Video Management Sysytem	CM/PM	04/12/2021	Emergency Corrective Maint	Workstation was restarted and restored. Closed ticket.	04/13/2021
	WO Bldg 32	Camera	CM/PM	04/06/2021	Standard Corrective Maint	EOL VG4 camera. No replacement available. Camera is out of scope. Recommended replacement to newer camera.	04/06/2021
	WO Bldg 32	Camera	CM/PM	08/04/2021	Standard Corrective Maint	Replaced defective workstation and reloaded Bosch 9.0. Returned and installed work station. Complete	08/06/2021
	WO Bldg 32	Camera	CM/PM	09/15/2021	Standard Corrective Maint	Found work station off. Turned unit on and tested. Checks OK.	10/16/2021
	WO Bldg 32	Communication Failure	CM/PM	03/10/2021	Standard Corrective Maint	Found PB communications restored upon arrival. Checks ok.	03/10/2021
	WO Bldg 32	Reader	CM/PM	03/09/2021	Standard Corrective Maint	Tested reader upon arrival and found it working normally.	03/09/2021
	WO Bldg 32	Reader	CM/PM	03/09/2021	Standard Corrective Maint	Tested reader upon arrival and found it working normally.	03/09/2021
	WO Bldg 32	Reader	CM/PM	05/03/2021	Standard Corrective Maint	Reader and lock works properly. Door may be slightly misaligned causing pressure on lock. Handled needed to be pulled on for lock to release	05/04/2021
	WO Bldg 32	SFAULTS	CM/PM	02/01/2021	Standard Corrective Maint	Replaced defective reader and blown fuse in Act E to correct issue with door.	02/03/2021
	WO Bldg 32	Visitor Management System	CM/PM	10/08/2021	Standard Corrective Maint	VMS system to be removed from service and scheduled for removal today. Complete	10/12/2021
	WO Bldg 51	Auto Photo	CM/PM	03/10/2021	Standard Corrective Maint	All auto-photo workstations were replaced. User profile is not working. IT has to clear user account in group policy. Forwarded issue to IT for resolution.	03/10/2021
	WO Bldg 51	Bollard	CM/PM	01/13/2021	Standard Corrective Maint	Could not test bollards, no hydraulic fluid in tank. All bollards set for maintenance in February 2021. Fluid will be refilled and system inspected.	01/14/2021
	WO Bldg 51	Bollard	CM/PM	02/22/2021	Standard Corrective Maint	Bollards raised and secured area.	02/24/2021
	WO Bldg 51	Bollard	CM/PM	08/04/2021	Standard Corrective Maint	Lowered Bollards	08/05/2021
	WO Bldg 51	Camera	CM/PM	02/02/2021	Standard Corrective Maint	Rebooted camera power to correct issue. Camera video restored but video slightly blurred due to camera age.	02/02/2021
	WO Bldg 51	Camera	CM/PM	02/26/2021	Standard Corrective Maint	Replaced defective camera	03/02/2021
	WO Bldg 51	Communication Failure	CM/PM	02/16/2021	Standard Corrective Maint	Found inoperable PB panel. Replaced panel and restored communications.	02/17/2021
	WO Bldg 51	Communication Failure	CM/PM	03/30/2021	Standard Corrective Maint	Powered down the SBC for a minute and re Powered the system back up. Checked Network cable and power. All good. System started communicating. System back in service.	03/31/2021	DDC on line 104 is not communicating. Panel located in data room 13C02.
	WO Bldg 51	Reader	CM/PM	02/01/2021	Standard Corrective Maint	Reset acte	02/08/2021
	WO Bldg 51	Reader	CM/PM	06/15/2021	Standard Corrective Maint	Network switch was down due to maintenance	06/25/2021
	WO Bldg 52	AED	CM/PM	01/08/2021	Standard Corrective Maint	Found dead battery on sounder alarm switch. Replaced battery and restored function.	01/12/2021
	WO Bldg 52	AED	CM/PM	02/26/2021	Standard Corrective Maint	Duplicate ticket. AED stations alarm switch installed give the appearance of the cover door being open. No changes can be made to close the doors flushed. AED's are operating properly and alarming both local and to command center. No other issues found. Closed ticket	03/04/2021
	WO Bldg 52	Alarm	CM/PM	10/13/2021	Standard Corrective Maint	This is a Sentry RMS alarm point. Sentry RMS is an active BITS install. Disregard	10/28/2021
	WO Bldg 52	Camera	CM/PM	04/26/2021	Standard Corrective Maint	Camera was reset due to power loss )Building Maintenance). Reconfigured camera to properly display image. Closed ticket.	04/26/2021
	WO Bldg 52	Camera	CM/PM	05/04/2021	Standard Corrective Maint	Camera had lost power Restored proper home position	05/04/2021
	WO Bldg 52	Camera	CM/PM	05/04/2021	Standard Corrective Maint	10/27/21 We are identifying the camera type and whether we have the same model on hand. We are also reaching out to BOSCH for a quote for a replacement if we do not have on hand.	10/28/2021
	WO Bldg 52	Camera	CM/PM	10/19/2021	Standard Corrective Maint	Flexidome needs to be replaced. Was not in use before malfunction because camera is blocked by equipment

10/27/21. CSI will need to order two cameras for replacement of #5203 and the second will be a spare.

WO Bldg 52	Camera	CM/PM	10/19/2021	Standard Corrective Maint	10/27/21 CSI will order replacement part. In the ceiling vg5 is not putting out video. Part number vg5-723-cce2.
WO Bldg 52	Communication Failure	CM/PM	02/16/2021	Standard Corrective Maint	Nodes showed communication fail in system, but devices were communicating properly. Reset nodes to clear false negative in system. Restored proper status display.	02/17/2021
WO Bldg 52	Communication Failure	CM/PM	09/20/2021	Standard Corrective Maint	Had system administrator perform panel reset to correct issue. Checks ok.	09/20/2021
WO Bldg 52	Preventative Maintenance	CM/PM	01/22/2021	Standard Corrective Maint	Met with Barbara Paul and replaced irradiator monitor device. Ms. Paul provided replacement part. Closed ticket.	01/25/2021
WO Bldg 52	Reader	CM/PM	01/06/2021	Standard Corrective Maint	Found SBC board not polling. Reset board and tested system with system administrator. Tested reader and now working normally.	01/06/2021
WO Bldg 52	Reader	CM/PM	01/09/2021	Standard Corrective Maint	Upon arrival I tested reader with valid badge holder and doors work normally. Made new reader number labels and installed. Checks ok.	01/11/2021
WO Bldg 52	Reader	CM/PM	02/08/2021	Standard Corrective Maint	Found inoperable reader. Replaced reader and restored door functions.	02/08/2021
WO Bldg 52	Reader	CM/PM	02/16/2021	Standard Corrective Maint	Bio reader was frozen in processing badge. Rebooted reader and restored functions. Tested reader functions multiple times and found no issues. Closed ticket.	02/16/2021
WO Bldg 52	Reader	CM/PM	03/09/2021	Standard Corrective Maint	Reset DDC board to correct issue.	03/09/2021
WO Bldg 52	Reader	CM/PM	03/12/2021	Standard Corrective Maint	Reinstalled reader and tested. Checks ok.	03/12/2021
WO Bldg 52	Reader	CM/PM	05/07/2021	Standard Corrective Maint		09/20/2021
WO Bldg 62	AED	CM/PM	08/03/2021	Standard Corrective Maint	AED fixed	08/17/2021
WO Bldg 62	Auto Photo	CM/PM	08/16/2021	Standard Corrective Maint		09/01/2021
WO Bldg 62	Camera	CM/PM	09/21/2021	Standard Corrective Maint	Found camera monitor using wrong camera input cable. Changed connection type to correct issue. Operational Check OK.	09/21/2021
WO Bldg 62	Communication Failure	CM/PM	05/02/2021	Standard Corrective Maint	DDC went bad. Replaced	05/04/2021
WO Bldg 62	Installation	CM/PM	02/22/2021	Standard Corrective Maint	Escort provided to Motorola radio technicians from 2/22 through 2/24/2021.	02/24/2021
WO Bldg 62	Reader	CM/PM	09/08/2021	Standard Corrective Maint	Replaced reader...Checks OK	09/08/2021
WO Bldg 64	Alarm	CM/PM	03/30/2021	Standard Corrective Maint	No issue with badge or reader were found. Closed ticket.	03/31/2021
WO Bldg 64	Alarm	CM/PM	10/25/2021	Standard Corrective Maint	Replaced batteries in all AED units.

Found AED cabinets are not wired into security system panels.

New wire must be pulled and tied into MDI system. This work will be install project and approval from FDA necessary to complete. Waiting on approval.	10/25/2021
	WO Bldg 64	Communication Failure	CM/PM	06/13/2021	Standard Corrective Maint	Reset panel	06/25/2021
	WO Bldg 64	Locking Hardware	CM/PM	02/11/2021	Standard Corrective Maint	Repaired strike install at door frame. Door working ok. Closed ticket.	02/17/2021	Appointment set for 2/12/2021.
	WO Bldg 64	Locking Hardware	CM/PM	02/11/2021	Standard Corrective Maint	Repaired strike install at door frame. Door working ok. Closed ticket.	02/12/2021	Appointment set for 2/12/2021.
	WO Bldg 64	Reader	CM/PM	03/19/2021	Standard Corrective Maint	Spoke with POC from lab Ms. Stewart and readers don’t need to removed from wall at this time.	03/19/2021
	WO Bldg 64	Reader	CM/PM	04/01/2021	Standard Corrective Maint	Upon arrival, found door handset unlocked. Tested reader and all other security system's devices and all are in good operating status. Guard used master key to lock handset. Confirmed door was secured and properly working. Closed ticket.	04/01/2021
	WO Bldg 64	Reader	CM/PM	06/15/2021	Standard Corrective Maint	Reset ddc	06/25/2021
	WO Bldg 64	Reader	CM/PM	06/15/2021	Standard Corrective Maint	Needed a key to lock the door	06/25/2021
	WO Bldg 64	Reader	CM/PM	06/15/2021	Standard Corrective Maint	Needed a key to lock the door	06/25/2021
	WO Bldg 64	Reader	CM/PM	06/16/2021	Standard Corrective Maint	Door working properly upon arrival	06/25/2021
	WO Bldg 64	Reader	CM/PM	09/08/2021	Standard Corrective Maint	Replaced reader...Checks OK	09/09/2021
	WO Bldg 64	Reader	CM/PM	09/08/2021	Standard Corrective Maint	Reset ActE to correct S Fault...Checks OK	09/09/2021
	WO Bldg 64	SFAULTS	CM/PM	01/05/2021	Standard Corrective Maint	Replaced defective card reader and reset Act E. Tested reader with system administrator and reader working normally. Complete.	01/06/2021
	WO Bldg 66	Alarm	CM/PM	02/18/2021	Standard Corrective Maint	Found device and relabeled in system.	02/19/2021
	WO Bldg 66	Alarm	CM/PM	03/14/2021	Standard Corrective Maint	Found act-e inoperable. Replaced act-e, resolved issue. Closed ticket.	03/15/2021
	WO Bldg 66	Auto Photo	CM/PM	01/07/2021	Standard Corrective Maint	Checked system, found no issues, tested with card Reader. Possibly the monitor was sleep.	01/07/2021
	WO Bldg 66	Auto Photo	CM/PM	03/24/2021	Standard Corrective Maint	Known downtime issue. Autophoto workstation replaced with MDI SP5 Upgrade.	03/26/2021
	WO Bldg 66	Bollard	CM/PM	01/12/2021	Standard Corrective Maint	Bollard needs repair from Concentric/IST. Contract with Service company is being worked out by Tommy Worth. Bollards works manually. Closed ticket.	01/12/2021
	WO Bldg 66	Bollard	CM/PM	01/13/2021	Standard Corrective Maint	Duplicate ticket. Bollard needs repair from Concentric/IST. Contract with Service company is being worked out by Tommy Worth. Bollards works manually. Closed ticket.	01/13/2021
	WO Bldg 66	BVMS Bosch Video Management Sysytem	CM/PM	04/20/2021	Standard Corrective Maint	66 upper doesn't have a Bvms workstation	05/05/2021
	WO Bldg 66	Camera	CM/PM	11/02/2021	Standard Corrective Maint	Restored fast address...Operational Check OK	11/08/2021
	WO Bldg 66	Locking Hardware	CM/PM	09/21/2021	Standard Corrective Maint	Found Locknetics maglock bad upon arrival onsite. Sent email to Joanna to order new maglock. Locknetics Model 101+ delay egress maglock.

10/29/21 Spoke to Johana Davis.. part on order (awaiting part)

WO Bldg 66	Locking Hardware	CM/PM	09/21/2021	Standard Corrective Maint	Tested maglock upon arrival and found power disconnected. Applied power and maglock worked normally. Maglock tied into fire drop relay. Operational Check OK	09/21/2021
WO Bldg 66	Magnetometer-Walk Through Metal Detector	CM/PM	02/11/2021	Standard Corrective Maint	Magnetometer replaced. Closed ticket.	04/01/2021	Unit works but outputs a single alarm every 1-2 minutes. Currently working with Garrett tech support on resolution.

Magnetometer to be replaced.

WO Bldg 66	Magnetometer-Walk Through Metal Detector	CM/PM	02/20/2021	Standard Corrective Maint	Duplicate ticket. Magnetometer is on schedule to be replaced.	02/20/2021
WO Bldg 66	Reader	CM/PM	01/11/2021	Standard Corrective Maint	WO66, R250, Data room 46C85. Old style card reader is not reading badges. Replaced the reader, added a spacer, tested and verified with command center. System is operational.	01/12/2021
WO Bldg 66	Reader	CM/PM	02/03/2021	Standard Corrective Maint	Checked card reader, card reader is reading badges properly. Did not change card reader out.	02/03/2021
WO Bldg 66	Reader	CM/PM	02/18/2021	Standard Corrective Maint	Act-e for reader needed a new fuse. Replaced fuse and restore reader functions.	02/18/2021
WO Bldg 66	Reader	CM/PM	05/03/2021	Standard Corrective Maint	Blown act e fuse. Replaced act e	05/04/2021
WO Bldg 66	Reader	CM/PM	08/15/2021	Standard Corrective Maint	Replaced reader	08/17/2021
WO Bldg 66	Reader	CM/PM	09/07/2021	Standard Corrective Maint	Replaced defective reader. Checks OK	09/07/2021
WO Bldg 66	SFAULTS	CM/PM	03/12/2021	Standard Corrective Maint	Reset halted Act E and tested door. Checks ok.	03/15/2021
WO Bldg 71	AED	CM/PM	01/05/2021	Standard Corrective Maint	Tried to reform door so door switch stayed closed. Tested with command center and and door switch was closed and not sending alarms.	01/06/2021
WO Bldg 71	AED	CM/PM	01/08/2021	Standard Corrective Maint	After troubleshooting, found low battery on local alarm device. Replaced battery.	01/08/2021
WO Bldg 71	Camera	CM/PM	05/04/2021	Standard Corrective Maint		10/12/2021
WO Bldg 71	Camera	CM/PM	05/04/2021	Standard Corrective Maint	Reset camera. Live cleared up some in BVMS. Playback is clear. Picture also clear when logged directly into the camera	05/04/2021
WO Bldg 71	Communication Failure	CM/PM	04/17/2021	Standard Corrective Maint	Reset sbc	04/23/2021
WO Bldg 71	Communication Failure	CM/PM	10/29/2021	Standard Corrective Maint	Panel been restored by FDA IT. Panel back online...Complete	11/08/2021	Programmed new SBC board and replaced, reset DDC boards and system administrator cannot ping SBC IP address. Contacted FDA IT to test network switch port. Awaiting results from IT.
WO Bldg 71	Locking Hardware	CM/PM	09/16/2021	Standard Corrective Maint	Found mag lock power disconnected upon arrival. Repowered up mag lock. It works normally and is connected to building fire drop relay. Door needs new crash bar with time delay to release door. Will advise pyshical security of issue for installation of new crash bar assembly.	09/17/2021
WO Bldg 71	Locking Hardware	CM/PM	09/16/2021	Standard Corrective Maint	Mag lock disconnected from power upon arrival. Powered mag lock and it is working normally. Need new crash bar with time delay to release door mag lock. Mag lock tied to building fire relay. Will advise physical security to install new crash bar.	09/17/2021
WO Bldg 71	Locking Hardware	CM/PM	09/16/2021	Standard Corrective Maint	Found mag lock disconnected from power upon arrival. Powered up mag lock and tested normally. Door needs a new crash bar with time delay to release door lock. Will advise physical security to have new crash bar installation. Mag lock tied to building fire relay.	09/17/2021
WO Bldg 72	Biometric Reader	CM/PM	02/19/2021	Standard Corrective Maint	Found reader not responding to badges. Reset reader and restored functions.

Note: Reader has been reset multiple times with the same issue. New bio reader ordered for replacement.	02/19/2021
	WO Bldg 72	Communication Failure	CM/PM	03/30/2021	Standard Corrective Maint	Reset sbc	04/23/2021
	WO Bldg 72	Communication Failure	CM/PM	04/24/2021	Standard Corrective Maint	Found DDC board halted and not communicating. Reset DDC board and restored communications.	04/26/2021
	WO Bldg 72	Communication Failure	CM/PM	05/10/2021	Standard Corrective Maint	Comms restored	08/17/2021
	WO Bldg 72	Locking Hardware	CM/PM	03/08/2021	Emergency Corrective Maint	Found reader operating normally at time of service... tested the badge and door unlocked with no problems.	03/09/2021
	WO Bldg 72	Reader	CM/PM	01/07/2021	Standard Corrective Maint	Card reader was reading and going through the process but the door would not unlock. The issue was related to the Main SBC was not communicating properly to the DDC output. System required an SBC reset. System reset and all readers tested. Test good.	01/07/2021
	WO Bldg 72	Reader	CM/PM	01/16/2021	Standard Corrective Maint	Card Reader was not reading badges. Removed CR and checked all wiring. Card reader appeared to be dormant. Wiring looked good. Card Reader restarted and went through boot up process. Card reader tested by Mr Mario Ortega. Test good 5 times.	01/18/2021
	WO Bldg 72	Reader	CM/PM	02/17/2021	Standard Corrective Maint	Waiting on further instruction on how to proceed	05/04/2021
	WO Bldg 72	Reader	CM/PM	03/10/2021	Standard Corrective Maint	Replaced defective bio reader to correct issue.	03/10/2021
	WO Bldg 72	Reader	CM/PM	04/08/2021	Standard Corrective Maint	The door is not securing because it's fall off the henge at the top. It was referred to maintenance	04/23/2021
	WO Bldg 72	Reader	CM/PM	04/15/2021	Standard Corrective Maint	Ddc went bad	04/16/2021
	WO Bldg 72	SFAULTS	CM/PM	01/07/2021	Standard Corrective Maint	Found contact magnet loose. Properly replaced it and set. Closed ticket.	01/11/2021
	WO Bldg 75	AED	CM/PM	01/02/2021	Standard Corrective Maint	Upon arrival found door was closed and not sending out alarms. Door was flush with cabinet and required no adjustments.	01/04/2021
	WO Bldg 75	Auto Photo	CM/PM	10/12/2021	Standard Corrective Maint	Upon arrival found autophoto unit signed on and operating normal. Printed test badge. Operational Check Ok.	10/13/2021
	WO Bldg 75	Camera	CM/PM	03/29/2021	Standard Corrective Maint	Cameras restored by themselves. Checked camera operation with Command Center. Complete	03/30/2021
	WO Bldg 75	Camera	CM/PM	04/29/2021	Standard Corrective Maint	Replaced defective camera and tested. Complete	04/29/2021
	WO Bldg 75	Camera	CM/PM	09/03/2021	Standard Corrective Maint	Lift ordered to troubleshoot camera.

To be delivered 9/13/22

Camera repaired...call complete	09/20/2021
	WO Bldg 75	Door	CM/PM	04/12/2021	Standard Corrective Maint	Replaced reader	04/14/2021
	WO Campus	Bollard	CM/PM	01/13/2021	Standard Corrective Maint	Bollard needs repair from Concentric/IST. Contract with Service company is being worked out by Tommy Worth. Bollards works manually. Closed ticket.	01/14/2021
	WO Campus	Camera	CM/PM	01/28/2021	Standard Corrective Maint	Duplicate ticket. Bad VG4 camera. Camera removed from housing for possible replacement research. Bosch VG4 cameras reached EOL per manufacturer.	01/29/2021
	WO Campus	Camera	CM/PM	03/05/2021	Standard Corrective Maint	Bypassed bad commend module and plugged camera directly into comnet module and camera video restored	03/09/2021
	WO Campus	Camera	CM/PM	03/08/2021	Standard Corrective Maint	Damaged camera is part of uncompleted installation at Cherry Hill Gate. Ticket opened for tracking purposes. Closed ticket.	03/09/2021
	WO Campus	Camera	CM/PM	04/12/2021	Standard Corrective Maint	Checked communications link for camera, link checked good. Camera stopped communicating. Reset camera, power up indicate camera is operating.	04/16/2021
	WO Campus	Camera	CM/PM	08/05/2021	Standard Corrective Maint	Chesapeake corrected NetApp issue. They also placed a service call with NetApp to visit the site for further diagnosis. At this moment all cameras are recording.	08/16/2021
	WO Campus	Commend-Code Blue Stations	CM/PM	02/27/2021	Standard Corrective Maint	Upon arrival, found fiber module not communicating. Reset power on module and device was properly restored. Monitored device for 48 hours for additional issues, but no other issues have come up from device. Closed ticket	03/04/2021
	WO Campus	Commend-Code Blue Stations	CM/PM	11/01/2021	Standard Corrective Maint	Checked all Commend cameras with Command center. All cameras are operational except for two on open service tickets. None of the cameras are showing up on the Call up monitor. Checked the system in Command center and the video jet was down due to the AC power cord on the power transformer worked loose. The video jet booted up, I continued and still none of the cameras would show up after initiating a call. The Video Jet server appears not to be functioning. Need further troubleshooting. Update 11/2/21 0730 hrs.(Bosch Video Jet VIP-XDHD). Will verify configuration settings in Video Jet to determine its status.
	WO Campus	Communication Failure	CM/PM	03/30/2021	Standard Corrective Maint	Account communicating properly. Closed ticket.	03/30/2021
	WO Campus	Communication Failure	CM/PM	04/05/2021	Standard Corrective Maint		10/12/2021	8/18/21 - Ordered new ComNet 2W media converter for SM fiber connection
	WO Campus	Reader	CM/PM	01/25/2021	Standard Corrective Maint	Found reader pedestal broken from its base and on the ground. Issue is out of CM scope. Protected wires agaist water damage (Winter storm in forecast). Reported issue to FDA Security. Work order forwarded to FDA facilities.	01/25/2021
	WO Campus	Visitor Management System	CM/PM	03/05/2021	Standard Corrective Maint	Test ticket.	03/08/2021
	WO Ch Care	Communication Failure	CM/PM	09/07/2021	Standard Corrective Maint	Reset SBC board and system recovered. All checks ok.	09/07/2021
	WO Cup	Camera	CM/PM	03/23/2021	Standard Corrective Maint	10/29/21 Current installed switch is no longer available. (CWGE24MS2)

Email sent To Johanna Davis to order new switch model (CNGE24MS2) Awaiting part arrival date.

WO Cup	Camera	CM/PM	03/23/2021	Standard Corrective Maint	Duplicate ticket. Part on order under ticket 2473.	10/29/2021
WO Cup	Camera	CM/PM	04/12/2021	Standard Corrective Maint	Duplicate ticket. Part ordered under ticket 2473	10/29/2021
WO Cup	Communication Failure	CM/PM	03/20/2021	Standard Corrective Maint	Per IT, default gateway IP address was changed. Updated panel configurations and restored communications.	03/25/2021
WO N Garag	Camera	CM/PM	03/18/2021	Standard Corrective Maint	Performed camera reset with Bosch service program. Camera rebooted and tested PTZ function and reset home positioning. Complete	03/18/2021
WO N Garag	Camera	CM/PM	03/26/2021	Standard Corrective Maint	Ordered new POE+ switch

!0/29/21 Awaiting parts..

	WO N Garag	Camera	CM/PM	04/16/2021	Standard Corrective Maint	Reset camera POE switches and performed operational check on all listed camers. Complete.	10/29/2021
	WO N Garag	Camera	CM/PM	06/14/2021	Standard Corrective Maint	Rebooted camera and performed operational check. All camera funtions normal as of 10/29/21 Complete.	10/29/2021
	WO N Garag	Camera	CM/PM	08/04/2021	Standard Corrective Maint	Rebooted camera power. performed operational check. All camera fuctions opering normal as of
10/29/21. Complete	10/29/2021
	WO NE Garg	Communication Failure	CM/PM	10/18/2021	Standard Corrective Maint	Found SBC port dead. Replaced DDC board and changed node to 15. Also changed SBC port to 7. Mux fail corrected and back on line.	10/25/2021
	WO Trk Scr	Ai Phone	CM/PM	03/09/2021	Standard Corrective Maint	Found power cord to master station knocked off disconnected under the desk. Reconnected power and restored device. Closed ticket.	03/10/2021
	WO Trk Scr	BVMS Bosch Video Management Sysytem	CM/PM	02/23/2021	Standard Corrective Maint	Video Jet workstation was not booting up. Troubleshoot workstation and restored start-up files. System restored.	02/23/2021
	WO Trk Scr	BVMS Bosch Video Management Sysytem	CM/PM	02/25/2021	Standard Corrective Maint	Changed cameras on screen	02/26/2021
	WO Trk Scr	Camera	CM/PM	09/14/2021	Standard Corrective Maint	Camera operating normal. Truck screening cannot move camera from location onlt from command center. Complete	09/20/2021
	WO Trk Scr	Gate	CM/PM	10/27/2021	Standard Corrective Maint			Tested gate operators and found multiple problems on three units. Will contact Concentric to come and give estimate to repair. Emailed Amanda from Concentric with list of opener issues.

11/1/21 Waiting on answer from Amanda regarding requirements to have techs come out.

WO Trk Scr	Monitor	CM/PM	03/18/2021	Standard Corrective Maint	Installed monitor and tested.	03/18/2021
WO Trk Scr	Monitor	CM/PM	09/06/2021	Standard Corrective Maint	HP mini computer for camera video gone bad. Sent email to PM Tommy Worth for quote from Chesapeake for new Bosch video jet.

10/29/21 Will perform equment check on 11/1/21 to determine if unit still down.

Could not verify. Both Bosch monitors up and running 11/2/2021 -Jamel 11/02/2021

File details come from the government source that posted it. Updated Nov 22, 2021.