FDA Solicitation No. 75F40121R00039.pdf

SEE ADDENDUMIS CHECKED

CODE 18a. PAYMENT WILL BE MADE BY

CODE

FACILITYCODE

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

OFFEROR

DAO

Beltsville MD 20705 4041 Powder Mill Road ATTN: Amanda Lusk

DHHS/FDA/OAGS/DAO

CODE 16. ADMINISTERED BYCODE

X

X

561621

SIZE STANDARD:

100.00 % FOR:SET ASIDE:UNRESTRICTED ORDAO

RFPIFB

10. THIS ACQUISITION ISCODE

RFQ

14. METHOD OF SOLICITATION

13b. RATING

NAICS:

SMALL BUSINESS

11/19/2021 1400 ET

10/25/2021

240-402-0624AMANDA LUSK

(No collect calls)

INFORMATION CALL:

FOR SOLICITATION 8. OFFER DUE DATE/LOCAL TIMEb. TELEPHONE NUMBER a. NAME

4. ORDER NUMBER3. AWARD/ 6. SOLICITATION

75F40121R00039

5. SOLICITATION NUMBER

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS 1. REQUISITION NUMBER PAGE OF

1 69 OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

TELEPHONE NO.

17a. CONTRACTOR/

Per task orders

15. DELIVER TO

Beltsville MD 20705 4041 Powder Mill Road ATTN: Amanda Lusk

9. ISSUED BY

7.

2. CONTRACT NO.

EFFECTIVE DATE

$22.00

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW

ISSUE DATE

DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

11.

SEE SCHEDULEX

12. DISCOUNT TERMS

THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13a.

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

8(A)

DHHS/FDA/OAGS/DAO

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

X

24.

AMOUNT

23.

UNIT PRICE

22.

UNIT

21.

QUANTITY

20.

SCHEDULE OF SUPPLIES/SERVICES

19.

ITEM NO.

Period of Performance: 01/03/2022 to 01/02/2027

1 FDA Security Installation and Maintenance (see 1 EA attached pages).

(Use Reverse and/or Attach Additional Sheets as Necessary)

HEREIN, IS ACCEPTED AS TO ITEMS:

XX

DATED

JAMES G. WHITT

. YOUR OFFER ON SOLICITATION (BLOCK 5),

INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE SET FORTH

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER

ARE

ARE

31c. DATE SIGNED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (Type or print)

ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL

SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

26. TOTAL AWARD AMOUNT (For Govt. Use Only)

OFFER

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA - FAR (48 CFR) 53.212

ARE NOT ATTACHED.

ARE NOT ATTACHED.

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

30b. NAME AND TITLE OF SIGNER (Type or print)

30a. SIGNATURE OF OFFEROR/CONTRACTOR

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

25. ACCOUNTING AND APPROPRIATION DATA

29. AWARD OF CONTRACT:

REF.

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32c. DATE 32b. SIGNATURE OF AUTHORIZED GOVERNMENT REPRESENTATIVE

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED:

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

40. PAID BY39. S/R VOUCHER NUMBER38. S/R ACCOUNT NUMBER

37. CHECK NUMBER

FINALPARTIAL

36. PAYMENT

FINALPARTIAL

35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER33. SHIP NUMBER

COMPLETE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

42d. TOTAL CONTAINERS42c. DATE REC'D (YY/MM/DD)

42b. RECEIVED AT (Location)

42a. RECEIVED BY (Print)

41c. DATE41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

STANDARD FORM 1449 (REV. 2/2012) BACK

24.

AMOUNT

23.

UNIT PRICE

22.

UNIT

21.

QUANTITY

20.

SCHEDULE OF SUPPLIES/SERVICES

19.

ITEM NO.

32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT REPRESENTATIVE

69 2 of

Solicitation No.: 75F40121R00039 FDA Security Installation and Maintenance

SBA Requirement #: 0353/21/2762

Table of Contents:

Table of Contents……………………………………………………………………………………………………………….……….3

1.0 BACKGROUND……………………………………………………………………………………………………….…..…..4

2.0 NOTICE OF COMBINED SYNOPSIS/SOLICITATION……………………………………………….…………..4

3.0 NOTICE OF FAC……………………………………………………………………………………………………...……….4

4.0 NOTICE OF NAICS/SET-ASIDE…………………………………………………………………………………….…….4

5.0 SERVICES AND PRICES……………………………………………………………………………………………………..5

6.0 SECTION 8(A) AWARD - PARTNERSHIP AGREEMENT BETWEEN SBA AND HHS…………..…….8

7.0 CONTRACT REQUIREMENTS/IDIQ STATEMENT OF WORK…………………………………………..……8

8.0 CONTRACT TYPE AND MINIMUM/MAXIMUM AMOUNTS…………………………..………………….31

9.0 ORDERING PROCEDURES………………………………………………………………………………………..……..31

10.0 PLACE OF PERFORMANCE………………………………………………………………………………………………33

11.0 PERIOD OF PERFORMANCE………………………………………………………………………………..………….33

12.0 AGENCY TASK ORDER OMBUDSMAN……………………………………………………………………..……..33

13.0 QUESTION SUBMITTAL INSTRUCTIONS…………………………………………………………………….……33

14.0 PROPOSAL SUBMITTAL DUE DATE…………………………………………………………………………………34

15.0 PROPOSAL FORMAT AND SUBMITTAL REQUIREMENTS…………………………………………………34

16.0 BASIS FOR AWARD AND EVALUATION FACTORS……………………………………………………………36

17.0 FEDERAL ACQUISITION REGULATION (FAR) PROVISIONS………………………………………….……43

18.0 FAR CLAUSES………………………………………………………………………………………………………….……..48

19.0 HEALTH AND HUMAN SERVICES ACQUISITION REGULATION (HHSAR) PROVISIONS….…..53

20.0 HHSAR CLAUSES……………………………………………………………………………………………………..……..54

21.0 FOOD AND DRUG ADMINISTRATION (FDA) REQUIREMENTS………………………………..………..58

22.0 LIST OF ATTACHEMENTS……………………………………………………………………………………….……….68

1.0 BACKGROUND

The U S. Food and Drug Administration (FDA) is a scientific, regulatory, and public health Government agency. Its jurisdiction encompasses food products (other than meat and poultry), human and animal drugs, therapeutic agents of biological origin, medical devices, radiation-emitting products for consumer, medical, and occupational use, cosmetics, and animal feed. Approximately one-third of the agency's employees are stationed outside of the Washington, D. C. area, staffing over 150 field offices and laboratories, including 20 district offices, across the US conterminous, non-conterminous states and US territories.

The Office of Security Operations, through the Physical Security Office, is charged with securing all FDA facilities nationwide for the protection of people and property. Systems utilized by the Physical Security Office include access control systems (ACS), video imaging systems, closed circuit television (CCTV), various security detection and initiating devices, perimeter detection, and others. All Electronic Security Systems utilized by the Physical Security Office need to be maintained to 100% efficiency 24 hours a day, 365 days a year. As the FDA mission grows, new installations and modifications to existing facilities will be required to meet the FDA’s security needs.

It is the FDA’s intent to award an Indefinite Delivery-Indefinite Quantity (IDIQ) type contract to obtain security installation and maintenance services. The anticipated performance period is five (5) years. The Government anticipates awarding an IDIQ contract with a ceiling of $40,000,000.00 and a guaranteed minimum of $3,000.00.

2.0 NOTICE OF COMBINED SYNOPSIS/SOLICITATION

This is a combined synopsis/solicitation for commercial items prepared in accordance with (IAW) the format in Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. This is a request for proposal (RFP) for commercial items IAW the procedures of FAR Part 12 – Acquisition of Commercial Items, and FAR Part 15 – Contracting by Negotiation.

3.0 NOTICE OF FAC

This solicitation document incorporates provisions and clauses in effect through Federal Acquisition Circular FAC 2021-07, effective September 10, 2021.

4.0 NOTICE OF NAICS/SET-ASIDE

This requirement is set-aside for firms certified with the socio-economic designation of 8(a) by the Small Business Administration (SBA). The associated NAICS code is 561621—Security Systems Services (except Locksmiths)—with a small business size standard of $22.0 Million. Offerors must have an active registration in www.beta.SAM.gov, with completed representations and certifications, by the close date of the solicitation. The offeror’s beta.SAM.gov registration must include the offeror’s exit date from the 8(a) program.

Proposals submitted by offerors not registered in beta.SAM.gov, with the offeror’s exit date from the 8(a) program, may not be considered. Please note the following exception: If an offeror is a newly formed joint venture (JV) that has not yet been approved by the SBA, the JV/offeror must be approved by the SBA https://www.acquisition.gov/sites/default/files/current/far/html/Subpart%2012_6.html#wp1088488 prior to award in order to be eligible to receive the award. In such a circumstance, the JV/offeror shall provide with its proposal a signed letter from SBA (or similar evidence) acknowledging the JV/offeror's status as 8(a) in lieu of having its 8(a) status updated in beta.SAM.gov.

5.0 SERVICES AND PRICES

Ordering Period 1 - January 3, 2022 through January 2, 2023:

(To be completed at time of award)

Labor Category

Hourly Rate

Program Manager $

Project Manager $

Subject Matter Expert $

Drafter/Cad Operator I* $

Electronics Technician Maintenance I* $

Electronics Technician Maintenance II* $

Electronics Technician Maintenance III* $

Systems Administrator $

Ordering Period 2: January 3, 2023 through January 2, 2024:

Labor Category Hourly Rate

Program Manager $

Project Manager $

Subject Matter Expert $

Drafter/Cad Operator I* $

Electronics Technician Maintenance I* $

Electronics Technician Maintenance II* $

Ordering Period 3: January 3, 2024 through January 2, 2025:

Program Manager $

Project Manager $

Subject Matter Expert $

Drafter/Cad Operator I* $

Electronics Technician Maintenance I* $

Electronics Technician Maintenance II* $

Ordering Period 4: January 3, 2025 through January 2, 2026:

Program Manager $

Project Manager $

Subject Matter Expert $

Drafter/Cad Operator I* $

Electronics Technician Maintenance I* $

Electronics Technician Maintenance II* $

Ordering Period 5: January 3, 2026 through January 2, 2027:

Program Manager $

Project Manager $

Subject Matter Expert $

Drafter/Cad Operator I* $

Electronics Technician Maintenance I* $

Electronics Technician Maintenance II* $

The Contractor’s pricing schedules for labor categories shall contain fully burdened hourly rates. The fully burdened hourly rates for each labor category shall include wages, indirect costs, fringe benefits, overhead, general and administrative, and profit. Hourly rates shall apply to services at both Government and non-Government sites.

An asterisk (*) is used to indicate labor categories covered under the Service Contracts Labor Standards (SCLS) for each ordering period.

The Contractor shall comply with the payment terms stated in FAR 52.212-4 (Oct 2018), Alternate 1 (Jan 2017), with regard to the ceiling amount for time-and-materials and labor-hour task orders.

The total amount specified in Firm-Fixed Price task orders shall be fixed for the task order period of performance and shall not be subject to adjustment; except, as a result of a direct action or inaction by the Government which delays the Contractor from completing the task order within the time specified in the order, or if the Government proposes to modify the requirements of the order. The Contractor shall comply with the payment terms stated in FAR Clause 52.212-4 (Oct 2018) with regard to the fixed price for firm-fixed-price task orders.

6.0 SECTION 8(A) AWARD - PARTNERSHIP AGREEMENT BETWEEN SBA AND HHS

Although the Small Business Administration (SBA) may not be identified as the prime contractor in Block 17a (SF1449) of the award, the SBA is still the prime contractor on this contract.

The SBA is required to approve novation agreements submitted by the 8(a) Participant. Additionally, the U.S. Department of Health and Human Services (HHS) shall provide advance notice to the SBA prior to issuing a final notice terminating this contract in whole or in part.

The SBA District Office:

U.S. Small Business Administration

WASHINGTON METROPOLITAN AREA DISTRICT OFFICE

409 3rd Street, S.W., 2nd FLOOR

WASHINGTON, DC 20416

The 8(a) Partnership agreement Between SBA and HHS applies to this requirement.

Link:

https://www.sba.gov/sites/default/files/files/Department%20of%20Health%20and%20Human%20Servic es.pdf

7.0 CONTRACT REQUIREMENTS/IDIQ STATEMENT OF WORK:

1. BACKGROUND

The U S. Food and Drug Administration (FDA) is a scientific, regulatory, and public health Government agency. Its jurisdiction encompasses food products (other than meat and poultry), human and animal drugs, therapeutic agents of biological origin, medical devices, radiation-emitting products for consumer, medical, and occupational use, cosmetics, and animal feed. Approximately one-third of the agency's employees are stationed outside of the Washington, D. C. area, staffing over 150 field offices and laboratories, including 20 district offices, across the US conterminous, non-conterminous states and US territories.

The Office of Security Operations, through the Physical Security Office, is charged with securing all FDA facilities nationwide for the protection of people and property. Systems utilized by the Physical Security Office include access control systems (ACS), video imaging systems, closed circuit television (CCTV), various security detection and initiating devices, perimeter detection, and others. All Electronic Security Systems utilized by the Physical Security Office need to be maintained to 100% efficiency 24 hours a day, 365 days a year. As the FDA mission grows, new installations and modifications to existing facilities will be required to meet the FDA’s security needs.

https://www.sba.gov/sites/default/files/files/Department%20of%20Health%20and%20Human%20Services.pdf https://www.sba.gov/sites/default/files/files/Department%20of%20Health%20and%20Human%20Services.pdf

2. OBJECTIVES

The purpose of this requirement is to establish an Indefinite Delivery Indefinite Quantity (IDIQ) contract with task orders under which the FDA can obtain security installation and maintenance.

As a result of this IDIQ contract, the FDA expects to achieve the following outcomes:

Enhance FDA’s ability to continually maintain and monitor the performance of all physical security systems;

Enable FDA to remain at a state of readiness to ensure that all physical security assets are inspected and certified;

Enable FDA to rapidly and effectively respond to urgent physical security related situations;

Enhance FDA’s ability to accurately retain data and physical security maintenance records;

Effectively maintain of all hardware and software associated with the FDA security systems throughout the United States and U.S territories; and, Effectively address FDA’s future requirements by installing new systems and updating or modifying existing systems.

3. SCOPE OF WORK

The scope of this IDIQ contract includes providing the hardware and complete range of technical support services necessary to achieve the objectives presented in Section 2., above. For each individual task order issued under this contract, the Contractor shall provide project management, support services, labor, equipment, tools, transportation, diagnostic equipment, parts, and materials necessary to perform all aspects of contracted installation, maintenance, and repair services nationwide. Specific locations will be identified in each Request for Task Order proposal (RFTOP) issued by the Government.

Task Order Statements of Work will encompass all or a part of the supplies and services described in Section 5., below.

4. FDA TECHNOLOGY

The FDA security systems, in whole, is comprised of multiple integrated systems installed at individual locations nationwide, to include, but not limited to:

Accutech, Aiphone Video Intercom Equipment, BOSCH / Pelco CCTV (Dealer Certification), Building Intelligence SV3 Visitor management systems, Commend International, Delta Scientific Barriers and Bollards Foundry/Barcade network devices, CEIA /GARRET Magnetometer Walk thru Metal Detector, Mantrap Interlock doors with PLC boards, Monitor Dynamics Inc 6.2.6 SP4/5 (MDI) (Dealer Certification), Motorola and Acela radio equipment, NetApp storage, Nortel, SALTO Security systems, Smith Detection X-Ray scanners, Software House CCURE 9000(Dealer Certification), Vehicle barriers installed in the NCR National Capitol Region.

5. SPECIFIC TASK AREA REQUIREMENTS

The subsequent sections below describe the required task areas, labor categories and other requirements:

- FDA Security Systems Operations and Maintenance,

- FDA Systems – New Installations and Modifications,

- Warranty,

- Testing,

- Transition: transition-in and transition-out,

- Documentation,

- Labor Categories

5.1 TASK AREA 1 - FDA Security Systems Operations and Maintenance

As tasked, the Contractor shall be responsible for performing all operations and maintenance work required to maintain the FDA electronic security systems. The Contractor shall work closely with the designated physical security specialist to address various trouble calls. This includes, but is not limited to:

Software/Network Maintenance: The Contractor shall work closely with the FDA physical security specialists and other stakeholders to maintain the FDA security systems network and software in accordance with the specifics of each task order. Representative activities include, but are not limited to:

Ensuring approved critical network security updates are applied; reviewing and managing firewall, virus, and spyware protection tools; installing FDA electronic security systems application software updates and patches; resolving possible network issues that can affect the FDA Security System Networks by coordinating with the appropriate FDA network systems personnel; and maintaining a journal logbook for all software problems discovered and their resolution, including a complete description of the problem, steps taken to resolve the problem, copies of all correspondence with equipment manufacturers and the outcome of the correspondence (software upgraded, software corrections or other steps taken to alleviate the problem).

File Server and Database Maintenance/Service: As tasked, the Contractor shall maintain and administer specific head end file servers and databases. The duties performed by the Contractor shall include, but are not limited to: Providing SQL Server Database backups, in addition to those backups performed by FDA IT personnel; ensuring that backups are of sufficient quality, frequency and integrity to restore the system to full operation in event of a crash or catastrophic failure; installing SQL Server updates and patches; providing recovery and restoration of system applications and data in the event of loss or catastrophic system failure; providing support to field personnel when head end adjustments are necessary to support proper system communication or to optimize performance of field equipment;

coordinating, as needed, with FDA Physical Security Branch and FDA IT personnel in order to facilitate troubleshooting system software, hardware and network problems; responding to system outage incidents when server or database problems are suspected; and maintaining a journal logbook of any file server/database changes and updates.

System Administration: As tasked, the Contractor shall provide system administration for all security systems identified in the task order. The activities performed by the Contractor shall include, but are not limited to: Checking and logging the status of all physical security systems, network and field devices;

head end programming of all field hardware changes in the Physical Security Electronic System; entering all repairs and work performed in the FDA Service Maintenance Database; administering and maintaining a Configuration Management Database; and logging and reporting all configuration management changes and updates in the configuration management database.

Preventative Maintenance: As tasked, the Contractor shall perform preventive maintenance. The Contractor shall develop a preventive maintenance schedule and shall report on all tasks performed using the service maintenance database, which must be approved by FDA Physical Security.

Technical Support (Service Calls): As tasked, the Contractor shall respond to service calls, as required by the specific task order. The Contractor shall respond via telephone to the White Oak Command Center within one (1) hour of receiving the service request. In general, the Contractor shall contact the local security representative before arriving at any FDA location. All service calls, once started, shall be worked until equipment is back in serviceable condition. Status of the service performed shall be logged into the appropriate web-portal reporting database based on the service performed before leaving the site, unless work is performed after core hours (7am-5pm ) or weekends; in those cases, the status shall be logged the next business day before 12:00 PM, Eastern Time. The status update shall include information such as, but not limited to: System affected, device information, any malfunctions found, and corrective action(s) taken for each service call; parts required; any upgrade suggestions to improve operation of the security system, if warranted; and duration of performance.

The Contractor shall be responsible for moving and protecting and replacing furnishings in the work area when the work is complete. Any damages resulting from the Contractor's operations shall be repaired or replaced by the Contractor at no additional expense to the Government.

Work in secured areas is required under this contract. The Contractor will not be granted unlimited access to these areas. The Contractor shall contact a Physical Security Specialist to liaison with the site in question prior to the start of work to arrange for security escorts into the secured area. Under no circumstances shall the Contractor (or any of its subcontractors, if applicable) enter an FDA Bio Safety Level 3 Lab (BSL3) suite, Office of Criminal Investigations (OCI) Spaces or Sensitive Compartment Information Facility (SCIF) without a Government escort.

If the Contractor determines that the repairs cannot be accomplished with the parts on hand, the Contractor shall notify the on-site Physical Security Specialist to ensure that the affected area is properly secured. The Contractor shall not leave the building unsecured at any time.

Representative activities performed by the Contractor shall include, but are not limited to:

• Investigating all trouble tickets presented and taking corrective actions;

• Providing after hours remote access support or phone support in the event of a system failure;

• Taking actions to prevent or mitigate redundant service requests by scrutinizing all system trouble tickets presented;

• Updating the appropriate web-portal reporting database to reflect the status of pending and completed service calls;

• Providing technical support for the Physical Security Electronic Systems and performing routine repairs;

• Managing and directing all technicians responding to service and maintenance calls.

• Non-Emergency Repairs: The Contractor shall respond to non-emergency repair service calls, as required by the specific task order. The Contractor shall have all labor, materials, and equipment to perform the necessary repairs.

The Contractor shall provide non-emergency repair service within (24) hours to the requested maintenance site at Headquarters locations and (48) hours to the requested maintenance site at Field locations, from the time of receipt of call, day or night. For maintenance requests originating after core hours on Fridays, the response shall be required the next business day. It shall be the responsibility of the Contractor to keep the FDA Contracting Officer Representative (COR) informed of the telephone numbers at which the Contractor can be contacted.

• Emergency Repairs: Emergency repairs are defined as those that are life threatening or allow breach of any perimeter security. The Contractor shall respond to emergency repair service calls, as required by the specific task order. In general, the Contractor shall have all labor, materials, and equipment to perform the necessary repairs. The Contractor shall provide emergency repair service within (4) hours to the requested maintenance site at Headquarters locations, and within 24 hours to the requested field site from the time of receipt of call, day or night. It shall be the responsibility of the Contractor to keep the FDA informed of the telephone numbers at which the responding technician(s) can be contacted.

• Spare Parts: As tasked in individual task orders, the Contractor shall provide Original

Equipment Manufacturer (OEM) spare equipment and parts to ensure that the system remains fully operational. The Contractor shall maintain a spare equipment inventory to ensure that the system remains completely operational. Maintenance requests with defective equipment shall be repaired or replaced at the time of the maintenance request within 24 hours.

5.2 TASK AREA 2 - FDA Systems – New Installations and Modifications

The Contractor must be an authorized reseller of the FDA technologies identified in Section 2., above.

As directed in individual task orders, the Contractor shall engage in the following representative activities, which are not limited to:

- Submit technical response, price estimate for installation of equipment, labor rates and cut sheets for equipment to the Contracting Officer on Task Orders;

- Within six (6)-week of Task Order award, purchase the equipment;

- Within three (3) additional weeks after equipment purchase, begin installation of equipment;

- Negotiate completion dates for installation with Contracting Officer prior to task order award;

- Provide documentation of relevant certifications for each technician (such as, but not limited to, Monitor Dynamic’s LLC, Software House, and Bosch) who will be working on the installation task order prior to the start date, to the COR;

- Notify the COR of other employees who will be working on the installation (i.e., laborers, apprentices, etc.)

- Notify the COR prior to going to FDA site.

5.2.1 Software House IT Data Connector Sub-Task

The Contractor shall develop and install a new HHS-HID SAFE data connector in order to facilitate the transfer of data from HID SAFE (referred to herein as “SAFE”) to the new FDA C-Cure 9000 system. The data connector will provide personal identity verification (PIV) data for insertion and changes, as desired, into the FDA Software House C-Cure 9000 system (referred to as “C-Cure” from here on out), the new FDA physical access control system (PACS) solution. Quantum Secure SAFE integrates with Software House’s C•CURE 9000 access control system to enable data exchange between the two (2) systems in a seamless manner. The integration ensures that all types of physical identities, whether personnel or visitors, are provisioned in C•CURE 9000 based on defined rules and policies within SAFE. SAFE agents listen for data updates and apply changes in near real-time from an authoritative data source. This integration requires the development of a new system connector between C-Cure and SAFE, the migration of existing FDA SAFE data and policies, the procurement of required software licensing, and associated managerial activities to support the system integration effort.

The Contractor shall provide professional services to design, develop, and deploy a functional HHS SAFE connector; and oversee the development, testing, and software licenses required to integrate these systems meet the requirements detailed within the Statement of Work (SOW). The outcome shall be a write-only data connector that will provide the specific FDA credential attributes from the SAFE application and pass the identified enrollment attributes into the C-Cure 9000. This information will be used to provision FDA PIV cardholders, enroll government personnel from HHS headquarters, and provide them onsite ingress and egress access at FDA facilities nationwide. The integration effort will not interfere with the operation of the existing HHS SAFE to FDA MDI interface.

Integration with SAFE will provide PIV data to the new C-Cure solution. This integration will allow C-Cure to receive and manage HHS and FDA identity and physical security access information in near real-time, providing FDA with a secure, integrated, and responsive platform for managing the physical access of HHS and FDA employees and contractors to FDA facilities.

1) Requirements, Design, and Planning In preparation for the SAFE system integration effort, FDA requires the Contractor to coordinate project planning and requirements gathering sessions with FDA and relevant stakeholders, as needed, to determine the solution design decisions for the system integration effort.

The Contractor shall perform the following requirements, design, and planning activities in support of the integration:

a. Coordinate discussions with FDA and associated stakeholders to define and validate the requirements to develop a connector with FDA C-Cure;

b. Update existing HHS SAFE/ePACS Requirements and Design (RAD) documentation with contractor-managed components of the integration;

c. Procure a new SAFE license for production usage of the C-Cure 9000 connector.

2) System Connector Build The Contractor shall support the planning and development of a system connector between FDA C-Cure 9000 and HHS SAFE. The Contractor shall oversee development activities related to SAFE and shall coordinate with the FDA C-Cure solution team on integration preparedness, configuration, and deployment activities. Integration activities shall occur in the SAFE test, production, and disaster recovery (DR) environments. The Contractor shall perform the following activities during the build of an FDA system connector:

a. Coordinate all firewall activities between the FDA data center and HHS connector source data center.

b. Develop a C-Cure 9000 data schema in SAFE test, production, DR environments based on data elements available in the SAFE system.

c. Migrate the existing FDA (MDI) legacy SAFE provisioning ruleset as applicable.

d. Establish connectivity and perform testing between the C-Cure 9000 and SAFE end points.

e. Configure the HHS SAFE test, production, and DR environments per the agreed upon design document to support the parameters of the connector.

f. Establish end-point connectivity between the C-Cure 9000 and SAFE systems.

3) Testing and Release Readiness C-Cure 9000 system integration preparedness shall be validated by the Contractor in conjunction with the SAFE solution team during the testing phase. The team, with the help of UAT participants identified by FDA, will confirm that the developed solution meets the agreed upon requirements and functions as expected.

The Contractor shall provide FDA with go-live support to facilitate the transition of the integration into production once all the system integration requirements have been met and verified in the lower environments and system integration testing is complete.

The Contractor shall perform the following testing and release readiness activities in support the C-Cure 9000 system integration:

a. Perform end-point connectivity testing between the C-Cure 9000 and SAFE systems.

b. Conduct system integration testing activities as it relates to SAFE; validating the results with the FDA C-Cure 9000 team.

c. Develop and deliver a system integration User Acceptance Test (UAT) and provide test scenarios and results to FDA.

d. Provide production readiness and go-live support.

4) Production Data Migration The Contractor shall engage the team to coordinate the bulk production migration of FDA identities and credentials from the Homeland Security Presidential Directive-12 (HSPD-12) environment to C-Cure, once the FDA system connector has been released into production.

The Contractor shall perform the following production migration activities in support the C-Cure system integration:

a. Define a testing process for bulk data migration of FDA identities (with no access levels) to the new C-Cure solution via the SAFE to C-Cure 9000 connector.

b. Support end-to-end testing of bulk and standard user provisioning/ deprovisioning functionality.

c. Facilitate one (1) bulk data migration of FDA identities and credentials in the HSPD-12 production environment during an agreed upon maintenance weekend.

5) Operations and Maintenance (O&M) The license procured for the C-Cure 9000 connector includes annual support for the C-Cure 9000 connector from the vendor (HID). Under the primary HSPD-12 contract for FDA (separate from this contract), the Contractor shall support O&M activities for two (2) active connectors which will run in parallel for a period of one (1) year:

a. One (1) MDI production connector for the legacy system, and

b. One (1) additional connector for the C-Cure integration.

The Contractor shall perform the following O&M activities in support the C-Cure 9000 system integration:

c. Upon activation of the FDA C-Cure 9000 system connector, support O&M activities for the existing active MDI production connector.

d. Continue support for the additional C-Cure 9000 connector while the legacy MDI systems run in parallel for a period of one year.

6) Quality Assurance Plan The purpose of this Quality Assurance Plan (QAP) is to provide a mutually agreed upon mechanism to assess the Contractor’s performance throughout the course of the initiative. The Contractor shall meet with FDA project leadership at contract initiation to review this plan and agree upon: deliverables and areas to be measured, monitoring mechanisms and target standards, and surveillance methods and frequency of surveillance.

The QAP details how the performance metrics and compliance criteria are captured and reported, providing FDA leadership with an understanding of how measures and metrics will be applied based on the proposed technical solution.

5.3 TASK AREA 3 - Warranty

Manufacturer Equipment The Contractor shall honor manufacturers’ warranty/guarantees on all installed hardware/software starting, at the time of installation and usage. The contractor shall provide the description, model number, serial number and date of hardware/software installed where a manufacturers’ warranty/guarantees apply. The contractor shall support emergency and non-emergency repairs within the timeframes defined in Task Area 1 – FDA Security Systems Operations and Maintenance.

Labor

All Labor and non-manufacturer warranty/guarantees will be defined at the Task Order Level.

Documentation

Warranty periods shall be tracked in the Service Maintenance Database under the Inventory section. This shall include manufacturer and labor warranty/guarantees.

5.4 TASK AREA 4 – Testing

Testing requirements will be described in individual Task Orders. All equipment must be fully tested by a certified Technician prior to FDA’s inspection and acceptance of the system. A performance verification test will be performed and presented to the FDA Physical Security Staff before scheduling final acceptance testing. Equipment will not be added to the maintenance portion of the contract until the system has been fully accepted by the Government in writing.

5.5. TASK AREA 5 - Transition

Transition activities take place to efficiently transition all activities from the incumbent Contractor to the new Contractor. As tasked, the Contractor shall develop transition plans and conduct transition activities for task orders issued against this IDIQ vehicle, as applicable.

5.5.1 Transition-In

As specified in each individual task order, the Contractor shall transition-in and assume the responsibility for activities and duties from the prior (incumbent) contractor in a manner that does not interrupt or negatively impact FDA’s mission critical operations and activities. The purpose of the Transition-In requirement is to provide an orderly transition from the prior contractor to the Contractor.

For a period as specified in the task order, the Contractor shall work with the incumbent contractor to affect a smooth transition of work.

Representative activities include, but are not limited to:

• Develop a Transition-In Plan to ensure full operating accountability and responsibility of the task orders.

• Familiarize the incoming Contractor staff with FDA processes and requirements and work with the incumbent Contractor as related to transferring tasks and work activities being performed.

• Coordinate with COR to obtain access to the required data, Government furnished equipment (GFE), systems / applications, and required training.

• Participate in Transition-in meetings and other technical exchange meetings and opportunities to facilitate the transfer of information, processes, and data needed to continue the services being performed by the incumbent Contractor.

• Certify that employees working on the contract have completed their review and understand the requirements of the contract, documentation, processes, and technical environments prior to the completion of the Transition-in activities.

• Verify to the COR that all Transition-in documents are available.

5.5.2. Transition-Out

As specified per individual task order, the Contractor shall facilitate the transition-out of contracted activities and services to the Government or to a successor contractor by the end of the period of performance. As specified in the task order, the Contractor shall provide support for transition-out activities. During this period, the Contractor shall ensure that no degradation in service or support is experienced, per each task order. Between the turnover date designated by the Contracting Officer and the end of the contract period of performance, the Contractor shall ensure all task order activities are closed-out and provide sustainment support to complete the transition.

Representative activities include, but are not limited to:

• Develop and submit a Transition-Out Plan and Schedule to the Contracting Officer and Contracting Officer Representative within 45 days of performance end date or within 20% of contract ceiling price, whichever occurs first.

• Provide the Government with current versions of all documentation (i.e., electronic and hardcopies).

• Provide the Government with a current inventory of all Government-Furnished Equipment (GFE) and Government Furnished Information (GFI) utilized by the Contractor along with full support in the reconciliation of this inventory.

• Provide the follow-on Contractor with the ability to “shadow” and participate in technical exchange meetings and opportunities to facilitate the transfer of information, processes, and data needed to continue the services being performed by the Contractor.

6. Documentation

Documentation deliverables will be described in individual Task Orders.

7. Labor Categories and Minimum Experience/Education Requirements

The following labor categories apply to this contract.

Labor Category Labor Category Description and Minimum Experience/Education Requirements

Program Manager The Program Manager is typically responsible for organizing, directing, and managing all aspects of contract operational support functions involving multiple complex and inter-related project tasks that often require managing teams of contractor personnel at multiple locations. The Program Manage provides overall direction of program activities. The Program Manager manages and maintains contractor interface with the senior levels of the customer’s organization. The Program Manager consults with customer and contractor personnel to formulate and review task plans and deliverables, ensuring conformance with program and project task schedules and costs and contractual obligations. The Program Manager establishes and maintains technical and financial reports to show progress of projects to management and customers, organizes and assigns responsibilities to subordinates, and oversees the successful completion of all assigned tasks.

The Program Manager must be proficient with MS-Project, hold the PMI’s PMP certification, with at least ten (10) years of experience managing programs of similar scope.

Project Manager The Project Manager has primary responsibility to plan, track, and manage to success the projects to which they are assigned. S/he will identify key stakeholders and help define the project objectives. The Project Manager manages projects according to the clients-approved project frameworks. S/he must be able to take an active senior leadership role in the team and create an environment that fosters the implementation of prescribed methods and processes. Finally, the Project Manager must be able to identify issues proactively, resolve conflicts, escalate if necessary, and work across the organization to execute the project.

The Project Manager must be proficient with MS-Project, and must hold the PMI’s PMP certification, with at least five (5) years of experience managing projects.

Subject Matter Expert The Subject Matter Expert (SME) is the definitive source of knowledge, technique, or expertise in a specific subject area, such as business management, information technology, software development, process engineering. The Subject Matter Expert functions as the organizational ambassador for her/his knowledge area, and s/he applies his expertise to support an organization’s vision.

The Subject Matter Expert must have a minimum of 10 years of experience working with electronic security systems.

Drafter/Cad Operator I The Drafter/CAD Operator I, must have 3 years’ experience preparing drawings or computer models of simple, easily visualized structures, systems, parts or equipment from sketches or marked-up prints, selects appropriate templates/computer programs or uses a compass and other equipment needed to complete assignments. Drawings and models fit familiar patterns and present few technical problems. Supervisor provides detailed instructions on new assignments, gives guidance when questions arise, and reviews completed work for accuracy.

Typical assignments include:

a. Revisions to the original drawings of a plumbing system by increasing pipe diameters.

b. Drawing from sketches, the building floor plans, determining size, spacing and arrangement of freehand lettering according to scale.

c. Drawing simple land profiles from predetermined structural dimensions and reduced survey notes.

d. Tracing river basin maps and enters symbols to denote stream sampling locations, municipal and industrial waste discharges, and water supplies.

e. Preparing a computer model of a room, building, structure from data, prints, photos.

Electronics Technician Maintenance I

The Electronics Technician Maintenance I must have 1 years’ experience applying basic technical knowledge to perform simple or routine tasks following detailed instructions, performs such tasks as replacing components, wiring circuits, repairing simple electronic equipment; and taking test readings using common instruments such as digital multi-meters, signal generators, semiconductor testers, curve tracers, and oscilloscopes. This person works under close supervision receiving technical guidance from supervisor or higher-level technician. Work is checked frequently for accuracy.

Electronics Technician Maintenance II

The Electronics Technician Maintenance II must have 3 years’ experience applying basic and some advanced technical knowledge to solve routine problems by interpreting manufacturers' manuals or similar documents. Work requires familiarity with the interrelationships of circuits and judgment in planning work sequence, in selecting tools, testing instruments, and is reviewed for compliance with accepted practices. This technician works under immediate supervision and achieves technical guidance, as required, from supervisor or higher-level technician.

Electronics Technician Maintenance III

The Electronics Technician Maintenance III must have 5 years’ experience applying advanced technical knowledge to solve complex problems that typically cannot be solved solely by referencing manufacturers' manuals or similar documents.

Examples of such problems include determining the location and density of circuitry, evaluating electromagnetic radiation, isolating malfunctions, and incorporating engineering changes. Work typically requires an understanding of the interrelationships of circuits, exercising independent judgment in performing such tasks as making circuit analyses, calculating wave forms, and tracing relationships in signal flow, using complex test instruments such as high frequency pulse generators, frequency synthesizers, distortion analyzers, and complex computer control equipment. Work may be reviewed by supervisor for general compliance with accepted practices. This position may provide technical guidance to lower-level technicians.

Systems Administrator The Systems Administrator’s responsibilities are to include, but not limited to:

- Daily checks on all head-end systems related to the Physical Security Electronic Systems.

- Checking and logging the status of the following systems, but not limited to: MDI, Software House/CCURE, Bosch, Nortel, Motorola, Accutech, Barcade (Foundry) network devices, and associated systems. The frequency and types of checks will be coordinated with the COR. Maintaining the FDA Service Maintenance Database.

The Systems Administrator will be responsible for the integrity of the FDA Service Maintenance Database and all data it contains. The maintenance database will also track maintenance schedules, new equipment inventory and previous installed equipment that has been tested for reinstallation and the results of the testing.

Network configuration database to track static IP addresses by system.

The Systems Administrator will be responsible for the head end programming of all field hardware changes in the Physical Security Electronic Systems, under the direction of an FDA Physical Security Specialist.

The Systems Administrator will direct service / maintenance personnel to respond and report on service requests.

The Systems Administrator may be called upon after hours to provide remote access support or phone support in the event of a system failure. The System Administrator will scrutinize all system trouble tickets

In addition to holding manufacturers’ certifications, the Systems Administrator must have 5 years’ experience working with MDI field hardware and 5 years working with MDI head end software, and at least 1-year experience with all other systems listed in Section 4, FDA Technology, above.

The System Administrator must also have at least 1-year experience with SAFEnet

6.2.16 SP4 software applications and supporting SQL 2008 configuration.

By mutual agreement of the parties, additional labor categories may be added during the life of the contract to support the objectives of the Statement of Work.

8. DELIVERABLES

Deliverables will be described in individual Task Orders.

Be advised that the FDA does not accept documents which contain the use of macros. Document submissions required throughout the period of performance of this contract must not have macro-enabled functionality, and any document delivered having that functionality will be deemed delinquent, if not corrected prior to the due date.

9. FDA PHYSICAL SECURITY SITES

ACCOUNT NAME STREET ADDRESS CITY STATE

DAUPHIN ISLAND #57 1 IBERVILLE DRIVE. DAUPHIN ISLAND ALABAMA

MARIPOSA R.P #198 200 N. Mariposa Rd. Suite B-600 Nogales ARIZONA OCI PHOENIX #27 2800 N. Central Ave. Suite #480 Phoenix ARIZONA TEMPE R.P. #158 51 W. 3rd Street Suite 265 TEMPE ARIZONA ARKANSAS NCTR Campus #96 3900 NCTR RD JEFFERSON ARKANSAS

ALAMEDA #199 1201 HARBOUR BAY PARKWAY ALAMEDA CALIFORNIA

CALEXICO R.P #192 1754 CARR RD. SUITE #102 CALEXICO CALIFORNIA

EL SEGUNDO #167 222 N Sepulveda Blvd Suite # 740 EL SEGUNDO CALIFORNIA Fresno RP #177 2440 Tulare St. #177 Fresno CALIFORNIA IRVINE #459 19701 Fairchild Ave IRVINE CALIFORNIA LONG BEACH RP #197 One World Trade Center Long Beach CALIFORNIA

OCI OAKLAND #100 555 12TH ST, SUITE 275 OAKLAND CALIFORNIA

ONTARIO R.P #99 4240 JURUPA STREET ONTARIO CALIFORNIA

OCI SAN CLEMENTE 1ST FL

#486

201 Avenida Fabricante - 1st Floor SAN CLEMENTE CALIFORNIA

OTAY MESA KYPD #108 2320 Paseo DE LAS Americas SAN DIEGO CALIFORNIA

SAN DIEGO R.P #174 4510 Executive Drive, Suite 213 SAN DIEGO CALIFORNIA SAN FRANCISCO #169 400 OYSTER PT Blvd. Suite 111 SAN FRANCISCO CALIFORNIA

SAN JOSE #4 96 N. 3RD STREET. SUITE #420 SAN JOSE CALIFORNIA

DENVER FEDERAL CENTER #114 6th Avenue & Kipling Street. Bldg 20 LAKEWOOD COLORADO HUMPHREY BLDG 7th Fl #36 200 Independence Ave SW Washington DC

WILMINGTON R.P. #117 920 N. KING ST. STE. 409 WILMINGTON DELAWARE

BOCA RATON #109 1515 N Federal Highway Suite 109-111 Boca Raton FLORIDA PORT EVERGLADES 2nd KYPD #193

1800 Eller Drive. Suite #200 Hollywood FLORIDA

JACKSONVILLE R.P. #181 400 W. BAY St., #401 JACKSONVILLE FLORIDA

ORLANDO D.O #194 555 WINDERLEY PL. RM #200 MAITLAND FLORIDA

MIAMI IMF #195 11698 NW 25th Street. Suite 106-108 Miami FLORIDA

MIAMI LAKES R.P #60 15100 NW 67TH AVE. SUITE #400 MIAMI LAKES FLORIDA

OCI MIAMI #255 865 SW 78TH AVE BLDG.A SUITE 201 PLANTATION FLORIDA

TAMPA R.P. #1 3550 BUSCHWOOD PARK DR. SUITE 230 &

TAMPA FLORIDA

ATLANTA Campus #6 60 Eighth Street, NE ATLANTA GEORGIA OCI ATLANTA #356 401 W. Peachtree Street, Suite 1917 ATLANTA GEORGIA

ATLANTA HARTSFIELD R.P HR

&ORA #184

2077 Convention Center Dr (HR Ste 485 &400) College Park GEORGIA

HONOLULU #35 1132 Bishop Street. 5th floor (Ste 500) HONOLULU HAWAII CHICAGO D.O #115 550 W. Jackson Blvd CHICAGO ILLINOIS CHICAGO R.P #78 20 North Michigan Avenue (Ste. 510) CHICAGO ILLINOIS

OCI CHICAGO #260 901 WARRENVILLE RD #360 LISLE ILLINOIS

MOFFETT CNTR SA LAB #91 6502 South Archer Road SUMMIT-ARGO ILLINOIS INDIANAPOLIS #172 101 West Ohio INDIANAPOLIS INDIANA Lenexa Lab #201 10749 West 84th Terrace Lenexa KANSAS KANSAS D.O 2 #178 8050 Marshall Drive LENEXA KANSAS OCI KANSAS #70 5799 Broadmoor Street MISSION KANSAS

OCI COVINGTON #21 103 NORTHPARK BLVD, SUITE 210…