Attachment C - Supplier Experience Matrix.xlsx

This is a Supplier Experience Matrix evaluation form for IT Disaster Recovery Planning Software, a state and local contract opportunity in South Carolina. The document requests that potential vendors provide detailed information across multiple functional areas, including years of experience providing disaster recovery services, current customer base size, estimated total current licenses in use, and the number of domestic qualified support full-time equivalents available. Vendors must complete sections addressing disaster recovery SaaS solutions, implementation services, consulting services, and specific experience serving government customers. The evaluation framework requires vendors to articulate their core purpose and market aspirations, justify their continued investment in business continuity and disaster recovery solutions, and clearly articulate their competitive differentiators and key strengths relative to other vendors in the disaster recovery and business continuity management market.

In addition to the experience matrix, vendors are required to provide comprehensive accounts of actual disaster management experience with their systems, including the total number of customer recoveries assisted or facilitated, the types of disasters their customers have experienced, and two representative case studies demonstrating their disaster recovery capabilities and effectiveness. This submission requirement ensures that South Carolina evaluators can assess vendor experience with real-world disaster scenarios and validate the practical application and reliability of proposed solutions prior to contract award.