ATTACHMENT C - Performance Work Statement dtd 8 May 2026.pdf

OFFICE OF

INFORMATION

TECHNOLOGY

Capital Region Readiness Center

Facilities Maintenance Support Services

Performance Work Statement

May 8, 2026| Space & Facilities Management

OFFICE OF INFORMATION AND TECHNOLOGY

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Table of Contents

Facilities Maintenance Support Services

1 Background and Objectives

2 Applicable Standards, Regulations, and Documents

3 Scope of Work

4 Contract Administration, Transition, Facility Systems, and Government-Furnished Information

5 Contractor Qualifications and Responsibilities

6 Management, Supervision and Workforce

7 Specific Tasks and Deliverables

8 Work Classification and Service Request Response Time

9 Access

10 Vehicle and Equipment Access

11 Supplies and Materials

12 Notification

13 Performance Metrics

14 Government Responsibilities

15 Price/Cost Schedule

16 Position/Task Risk Designation Level(s) and Contractor Personnel Security Requirements

17 Points Of Contact

18 Addendum A

19 Addendum B

20 Service Specific Attachments

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Facilities Maintenance Support Services

1 Background and Objectives

A. The United States Department of Veterans Affairs (VA) Capital Region Readiness Center (CRRC) is a federally-owned Office of Information Technology (OIT) facility, located on the VA Medical Center (VAMC) campus in Martinsburg, WV. The facility is a single story building of approximately 66,300 gross square feet (gsf) in size. The facility includes office space, mechanical and engineering space, and a 9300 square foot data floor. The CRRC Air Quality Management Permit is provided by the Martinsburg VAMC.

B. The CRRC is part of VA National Data Center network and has a mission-critical role in that network. The facility is a 24/7/365 operation. Maintaining the CRRC is critical to the readiness objective of the mission.

C. All employees of Contractor, and subcontractors, shall comply with VA security management program and obtain permission of facility management, be identified by project and employer, and are restricted from unauthorized access.

D. Parking will be provided on campus, in Lot “A”, adjacent to the CRRC, and in Lot “O”, at no additional cost to the Contractor.

E. Type of Contract: Firm Fixed Price (FFP) F. Period and Place of Performance: The period of performance is one (1) twelve-month base period and four (4) twelve-month option periods.

Base period: 6/13/2026 – 6/12/2027 Option Period One: 6/13/2027 – 6/12/2028 Option Period Three: 6/13/2029 – 6/12/2030 Option Period Two: 6/13/2028 – 6/12/2029 Option Period Four: 6/13/2030 – 6/12/2031

1. The primary place of performance is:

Department of Veterans Affairs Capital Region Readiness Center 221 Butler Avenue, Building 511 Martinsburg, WV 25405

2. The secondary places of performance are:

Department of Veterans Affairs Department of Veterans Affairs VA IT Training Academy OIT Shepherdstown Facility

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239 Lowe Drive, Suite 100 239 Lowe Drive, Suite 101 Shepherdstown, WV 25443 Shepherdstown, WV 25443

2 Applicable Standards, Regulations, and Documents

A. In the performance of the tasks associated with this PWS, the Contractor shall comply with the following:

1. Contract clauses for security and personnel related requirements;

2. VA Program Management Standards as defined in the Acquisition Program Management Framework (APMF);

3. Project Management Accountability System (PMAS), and other VA doctrine and standards;

4. FIPS 201-3, “Personal Identity Verification (PIV) of Federal Employees and Contractors,” January 24, 2022;

5. NFPA 110, “Standard for Emergency and Standby Power Systems”, 2022 ed.

6. 5 U.S.C. § 552a, as amended, “The Privacy Act of 1974”;

7. Section 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C. 794d);

8. 42 U.S.C. § 2000d “Title VI of the Civil Rights Act of 1964”;

9. 36 C.F.R. Part 1194 “Electronic and Information Technology Accessibility

Standards,” July 1, 2003;

10. VA Directive and Handbook 0710, Personnel Suitability and Security Program, May

2, 2016;

11. Sections 508 of the Rehabilitation Act (29 U.S.C. § 794d), as amended by the

Workforce Investment Act of 1998 (P.L. 105-220), August 7, 1998;

12. VA Directive 6500, “VA Cybersecurity Program,” January 23, 2019;

13. VA Handbook 6500, “VA Information Security Program,” March 10, 2015;

14. VA Handbook 6500.6, “Contract Security,” March 12, 2010;

15. VA Handbook 5015, Employee Learning and Professional Development June 25, 2010;

16. VA Directive 6102, VA Internet/Intranet Services August 5, 2019;

17. VA Directive 6221, Accessible Information and Communications Technology

October 16, 2017;

18. VA Directive 0003, Technical Specifications and Design Standards For VA Learning

April 26, 2012;

19. VA Directive 0004, Education and Learning Delivery System April 20, 2012;

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20. VA Directive 0006, Talent Management System (TMS) E-Learning Section 508 September 18, 2012;

21. Sharable Content Object Reference Model (SCORM) Edition Specification (www.adlnet.gov/resources) and Aviation Industry CBT Committee (AICC) per their use in 3.0 below;

22. NIST SP 800-53 (rev.5) September 2020 and Release 5.2.0 on August 27, 2025;

23. NIST SP 800-47.

24. ANSI/NETA MTS-2023, Standard for Maintenance Testing Specifications for

Electrical Power Equipment and Systems, March 6, 2023.

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3 Scope of Work The Contractor shall provide all labor, supervision, coordination, tools, equipment, materials, and services necessary to operate, monitor, maintain, repair, and support the Government facility’s mission-critical infrastructure systems. Services include routine operations, preventive maintenance coordination, corrective maintenance coordination, system monitoring, testing oversight, reporting, and compliance with applicable standards and regulations.

All systems shall be maintained according to manufacturer’s recommendations for service level and interval. Systems shall not be removed from service without prior Government coordination and approval except during emergency conditions requiring immediate action to protect life, safety, equipment, or mission continuity.

Areas of Responsibility (Systems, Equipment and Capabilities)

Building Certifications (e.g., Lightning Protection, Fuel Storage Tanks, Back Flow Preventer, Elevator Lift)

Fall Protection Fire Alarm Control Panel (FACP) Flooring maintenance

Fuel Services Maintenance & Monitoring (fuel storage, tanks, pumps, lines, controllers, and conditioning)

General plumbing Generator Electrical Paralleling Switchgear Generators, Emergency Power

Maintain Perimeter Security Fence, Vehicle and Pedestrian Gates

Handicap Door Openers Humidifiers

Physical Environment Maintenance (General, Data Floor, Data Closets)

Heating, Ventilation, Air Conditioning (incl. RTU’s) Inclement weather preparedness

Power Management Modules (PMM) Maintenance & Repair

Laborer - furniture move, hang fixtures Loading Dock Doors Maintenance & Repair

Systems Monitoring (Building Management, Supervisory Control & Data Acquisition)

Lock-out/Tag-out (LOTO) Maintain Foyer Flooring

Appliance service, minor Maintain/Repair perimeter fencing Architectural finishes Maintain Water Fountains/Bottle Fillers Asphalt Sealer & Crack Repair Mini-Split (Data Closets) Maintenance Battery Monitoring & Maintenance Parking Lot Restriping Blower Coil Units (BCU) Procure/Install electrical whips, breakers Chillers/Chilled Water Pumps/Dry Coolers Procure/Install HVAC Filters Circuit Breaker Testing Continuous 24/7 Onsite Operational Support

Staffing Clean Agent Fire Suppression System Maintenance Roof and Exterior Building Surface Maintenance

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Computer Room Air Handlers (CRAH) Sewage Lift/Grinder Pumps Dock Levelers Sidewalk treating & clearing in inclement weather Electrical Control, UPS Batteries Signage Maintenance & Repair Electrical Gear, Square D Steam Generators Electrical, Data Floor Tile Cutting Electrical, General Uninterruptible Power Supply (UPS) and Batteries Elevator Lift Maintenance Warehouse / Loading Dock support Emergency Generators Water Heater Maintenance & Repair

4 Contract Administration, Transition, Facility Systems, and Government-Furnished

Information The Contractor shall provide all labor, supervision, management, coordination, tools, materials, equipment, documentation, reporting, subcontractor oversight, and technical support necessary to operate, monitor, maintain, repair, and support the Capital Region Readiness Center (CRRC) and associated facilities in accordance with this Performance Work Statement (PWS). All of the included systems shall be maintained in accordance with manufacturer recommendations, applicable codes and standards, industry-recognized best practices, VA requirements, and mission continuity objectives.

The CRRC consists of administrative, mission support, and mission-critical infrastructure spaces, including an approximately 9,300 square foot raised-floor data processing environment supported by critical electrical, mechanical, environmental, fuel, fire protection, and control systems. Although this contract includes conventional facility maintenance activities, the CRRC primarily supports mission-critical VA readiness and Veteran data infrastructure operations requiring high operational availability, technical redundancy, timely corrective response, and continuity of operations.

Representative systems and components may include, but are not limited to, medium- and low-voltage electrical distribution equipment, emergency generators, automatic transfer switches (ATS), switchgear, uninterruptible power supply (UPS) systems, power distribution units (PDUs), remote power panels (RPPs), static transfer switches, battery systems, building automation systems (BAS/BMS), supervisory control and data acquisition (SCADA) systems, environmental monitoring systems, chillers, dry coolers, glycol systems, pumps, CRAH units, rooftop HVAC systems, fire detection systems, clean agent fire suppression systems, fuel systems, water treatment systems, lighting systems, controls, instrumentation, alarms, and associated ancillary infrastructure.

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The Contractor shall provide continuous twenty-four (24) hour per day, seven (7) day per week onsite operational support and staffing sufficient to support facility monitoring, preventive maintenance coordination, corrective maintenance coordination, emergency response, outage support, operational checks, mission continuity, and restoration activities associated with the CRRC and its critical infrastructure systems. Staffing levels, qualifications, certifications, and shift coverage shall comply with the requirements established within this PWS. Remote monitoring capabilities may supplement onsite staffing but shall not replace required onsite personnel.

The Contractor shall perform or coordinate preventive maintenance, corrective maintenance, inspections, testing, diagnostics, reporting, and operational support activities for covered systems. The Contractor shall coordinate with Original Equipment Manufacturers (OEMs), specialized subcontractors, technical service providers, and factory-authorized representatives where required to support proprietary systems, warranty compliance, controls integration, manufacturer-recommended firmware review assistance, specialized diagnostics, or manufacturer-restricted maintenance activities. OEM-certified personnel shall be utilized where required to maintain manufacturer warranty compliance, proprietary software support, licensed system access, or manufacturer-restricted maintenance activities.

Many CRRC systems support mission-critical operations requiring high availability and operational continuity. Planned outages, maintenance evolutions, testing activities, service interruptions, impairments, and operational changes affecting critical infrastructure shall be minimized and coordinated in advance with the Government. The Contractor shall prepare outage plans, methods of procedure (MOPs), rollback procedures, communication plans, risk mitigation measures, and maintenance schedules for Government review prior to performing work affecting critical systems. Certain activities may require after-hours execution, phased implementation, redundant system support, temporary operating procedures, or Government-approved maintenance windows.

Equipment inventories, attachments, drawings, historical maintenance records, one-line diagrams, sequences of operation, and Government-furnished information are provided for informational and proposal support purposes only and may not reflect all installed components, field conditions, equipment variations, naming conventions, software revisions, or historical modifications. The Contractor shall perform reasonable field verification of covered systems and assets necessary to support contract performance. The Contractor shall not be responsible for maintaining systems unrelated to facility infrastructure or mission-

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critical operations that were not reasonably identifiable during transition, site investigation, or normal contract performance.

Within thirty (30) calendar days after award, the Contractor shall submit a transition plan, staffing plan, quality control plan, safety plan, communication/escalation matrix, and preliminary asset validation report. The Contractor shall validate Government-furnished equipment information during transition and notify the COR of discrepancies, obsolete equipment, missing data, inaccessible assets, unsupported systems, or field conditions requiring clarification.

The Government will provide available facility information, historical maintenance records, drawings, equipment lists, and site access to the extent available. Information unavailable at the time of solicitation shall be validated during transition and incorporated into the Contractor’s operational and maintenance approach after award.

The Contractor shall provide, operate, and maintain a computerized maintenance management system (CMMS), or equivalent Government-approved maintenance tracking capability, unless otherwise directed by the Government. The CMMS shall track preventive maintenance activities, corrective maintenance actions, service requests, asset history, deficiencies, recurring failures, inspections, subcontractor activity, labor utilization, parts/material status, and open issues. All recurring reports required under this contract shall be generated from the CMMS unless otherwise approved by the COR. The Contractor shall provide Government personnel access to applicable reports and shall export all contract-related maintenance and asset data to the Government at contract closeout or upon request.

The Contractor shall provide recurring reports summarizing work completed, work pending, preventive maintenance compliance, corrective maintenance activities, deficiencies, safety concerns, staffing changes, subcontractor activities, parts/material status, operational trends, recurring failures, and recommendations affecting reliability or mission readiness. Conditions affecting operational continuity, safety, environmental conditions, cybersecurity, security posture, or mission-critical operations shall be reported immediately to the COR and designated Government personnel.

The Contractor shall ensure all personnel possess the licenses, certifications, training, OEM familiarity, and technical experience necessary to perform assigned work safely and competently. Contractor personnel shall comply with all applicable VA safety, privacy, cybersecurity, badging, background investigation, escort, and access requirements.

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The Contractor shall provide a phase-in/phase-out process supporting uninterrupted facility operations and continuity of services. At contract closeout, the Contractor shall provide updated asset inventories, maintenance history, inspection records, preventive maintenance records, open work orders, warranties, recurring deficiencies, operational notes, configuration documentation, and transition support necessary to support continuity of operations and transition to successor personnel or contractors.

5 Contractor Qualifications and Responsibilities The Contractor shall provide and maintain sufficient qualified personnel, technical resources, subcontractor coordination, management capability, and operational support necessary to ensure continuous, safe, reliable, and compliant operation and maintenance of the CRRC and associated facilities. Staffing levels shall support all operational monitoring, preventive maintenance, corrective maintenance, emergency response, outage coordination, reporting, inspection, compliance, and mission continuity requirements established under this contract.

The Contractor shall ensure all assigned personnel are fully qualified, trained, licensed, certified, and experienced commensurate with the complexity and criticality of the systems they support. Personnel shall demonstrate experience supporting mission-critical facilities, industrial facilities, data centers, commercial infrastructure, healthcare environments, or equivalent operations involving electrical, mechanical, HVAC, controls, fire protection, fuel, or facility infrastructure systems comparable in size and complexity to the CRRC.

At a minimum, the Contractor shall provide staffing and technical capability supporting the following functional roles:

• Site Manager / Program Manager

• Assistant Program Manager(s)

• Lead Critical Systems Engineer or Technical Lead

• Electrical Technicians

• Mechanical / HVAC Technicians

• Controls / BMS / SCADA Technicians

• Multi-Trade Infrastructure Technicians

• Administrative / Reporting Support Personnel

• Specialized OEM or subcontractor support resources as required The Contractor shall ensure a minimum of two (2) qualified building-support personnel are physically present onsite at all times during normal operating conditions, twenty-four (24) hours per day, seven (7) days per week, including holidays. Remote or on-call personnel shall not satisfy this requirement. Temporary staffing deviations below minimum onsite staffing

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levels are only permitted in accordance with the approved Single-Person Shift Event Protocol established in this contract.

The Contractor shall coordinate all required trades, technical resources, OEM representatives, specialty subcontractors, testing personnel, and support vendors necessary to satisfy contract requirements. The Contractor shall remain fully responsible for overall contract performance, quality control, safety compliance, scheduling, reporting, subcontractor oversight, and restoration of affected systems.

The Contractor shall maintain an integrated staffing and operational support plan sufficient to support routine operations, preventive maintenance, corrective maintenance, outage coordination, emergency response, electrical switching events, and surge activities without degrading mission-critical operational support.

Personnel assigned to CRRC operations shall possess qualifications and experience appropriate to the systems they support. Minimum qualifications shall include:

• Minimum three (3) years of experience supporting mission-critical facilities, industrial facilities, data centers, commercial infrastructure, healthcare infrastructure, or equivalent operations.

• OSHA and NFPA 70E-compliant electrical safety training, where applicable.

• Documented OEM-specific training, certification, or equivalent demonstrated experience for systems assigned.

• Demonstrated troubleshooting and operational response capability appropriate to assigned systems and responsibilities.

• Familiarity with maintenance documentation, operational reporting, alarm response, and escalation procedures.

The Contractor shall maintain a Staff Competency Matrix documenting employee qualifications, trade disciplines, certifications, OEM training, OSHA/NFPA compliance, operational roles, and cross-training capability. The matrix shall be updated quarterly and upon staffing changes and shall be made available to the COR upon request.

The Contractor shall obtain and maintain all licenses, certifications, permits, and manufacturer authorizations required to perform work under this contract. The Contractor shall protect persons, property, systems, and operations from injury, damage, or disruption caused by Contractor personnel or subcontractors during contract performance.

Prior to beginning work onsite, the Contractor shall provide resumes, certifications, licenses, and qualification documentation for personnel requiring COR review or approval.

Following award, the Contractor shall perform a comprehensive site inspection and validation effort documenting the operational condition of covered systems and identifying known

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deficiencies, unsupported systems, obsolete equipment, or conditions affecting maintenance supportability. The Contractor shall provide recommendations and remediation planning for identified issues requiring Government attention.

6 Management, Supervision and Workforce The Contractor shall manage all work performed under this contract to ensure timely, complete, safe, and professional performance of all required services. Management responsibilities include planning, scheduling, staffing, supervision, reporting, quality control, coordination, escalation management, operational communication, and maintenance of all records necessary to support contract execution.

The Contractor shall maintain sufficient management and technical staffing capability necessary to support continuous facility operations and mission-critical infrastructure support. The Contractor shall designate a Program Manager (PM) with authority to act on behalf of the Contractor regarding operational and contractual matters throughout the duration of the contract.

The Contractor’s staffing plan shall incorporate sufficient coverage multipliers to account for leave, training, sick time, turnover, Federal holidays, after-hours response, emergency operations, required certifications, and surge staffing while maintaining required onsite staffing levels and operational capability.

The Program Manager shall be available between 0800 and 1630 Monday through Friday excluding Federal holidays and shall serve as the primary Contractor point of contact with the Government.

The Program Manager is responsible for contract administration, staffing coordination, quality assurance, scheduling, subcontractor oversight, operational communication, and mission support coordination.

When normal operations are being maintained by qualified onsite operational personnel and no major maintenance evolutions or emergencies are in progress, the Program Manager and/or Assistant Program Manager are not required to be physically present onsite. During such periods, onsite operational personnel shall serve as the onsite Contractor representatives and shall notify Contractor management and Government personnel of operational issues requiring escalation.

The Program Manager shall possess substantial progressive experience supporting mission-critical facilities, industrial infrastructure, commercial infrastructure, healthcare infrastructure, or data center operations involving systems and operational complexity comparable to the CRRC. Trades experience, journeyman qualifications, OEM training, technical certifications, and facility engineering experience may be considered more important than a traditional four-year degree.

The Contractor shall provide one or more qualified Assistant Program Managers capable of performing Program Manager duties in the PM’s absence. Assistant Program Managers shall

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possess relevant technical and supervisory experience supporting facility infrastructure operations and maintenance activities.

The Contractor shall provide one (1) qualified electrician physically onsite Monday through Friday during standard business hours. The electrician shall possess a current state-issued journeyman or master electrician license, current NFPA 70E training, and demonstrated experience supporting mission-critical electrical infrastructure including switchgear, UPS systems, ATS systems, generators, and power distribution systems.

The Contractor shall maintain no fewer than two (2) electrician-qualified personnel capable of performing electrical switching, lockout/tagout activities, emergency troubleshooting, restoration activities, and operational support associated with mission-critical electrical systems. Activities involving energized systems, switching operations, paralleling operations, medium-voltage systems, or dual-verification activities shall utilize two qualified personnel.

Personnel assigned to facility operations and maintenance roles shall be qualified for the systems they support. Responsibilities include monitoring facility systems and environmental conditions;

performing inspections and operational checks; responding to alarms and abnormal conditions;

coordinating preventive maintenance activities; supporting outage coordination; escorting vendors and subcontractors; documenting system conditions; maintaining operational logs; supporting emergency response; and communicating operational status to Government personnel.

The Contractor shall maintain sufficient cross-training among technical personnel to support operational redundancy across electrical systems, mechanical systems, HVAC systems, controls/BMS systems, emergency power systems, fuel systems, and associated infrastructure.

The Contractor shall implement a fatigue mitigation program supporting safe operations and personnel reliability. Personnel shall not work more than ten (10) consecutive hours within any twenty-four (24) hour period, exceed sixty (60) total hours within a seven (7) day period except during declared emergencies, or return to duty without a minimum ten (10) hour rest period between shifts unless operationally justified and approved by Contractor management.

The Contractor shall maintain the capability to surge staffing for planned maintenance evolutions, outage support, emergency operations, switching events, corrective maintenance activities, restoration efforts, and mission-critical operational support without degrading routine monitoring or preventive maintenance activities.

The Contractor acknowledges that CRRC operations support critical VA infrastructure and Veteran data systems requiring high operational availability and continuity of operations. Staffing levels and technical capability shall support these mission requirements while minimizing unnecessary dependence upon emergency third-party response resources.

Single-Person Shift Event Protocol

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A Single-Person Shift Event is a temporary and unscheduled staffing deviation below the required minimum onsite staffing level and shall not constitute normal operating posture under this contract.

When a Single-Person Shift Event occurs, the Contractor shall:

• Notify the COR within thirty (30) minutes.

• Initiate immediate efforts to restore minimum staffing levels.

• Deploy qualified replacement personnel as soon as reasonably possible.

• Limit single-person coverage duration to no more than one hundred twenty (120) minutes except during declared emergencies or Government-approved conditions.

• Restrict non-essential maintenance activities during the event.

• Submit an incident report within twenty-four (24) hours documenting root cause, duration, impacted systems, operational impacts, and corrective and preventive actions (CAPA).

Repeated staffing deviations may be considered failure to maintain minimum staffing requirements under the contract.

Remote Monitoring Support Remote monitoring systems and offsite technical support may supplement onsite operational support but shall not replace required onsite staffing or emergency response capability.

Remote monitoring may only be utilized when:

• At least one qualified individual remains physically onsite.

• A second qualified individual is actively responding or enroute.

• The COR has been notified of the staffing condition.

• Remote activities are limited to monitoring, alarm review, operational coordination, and status assessment. Remote monitoring personnel shall not independently authorize operational changes, bypass critical alarms, or direct switching operations without qualified onsite personnel involvement.

Remote monitoring shall not be used to:

• Provide routine staffing coverage.

• Replace required onsite operational staffing.

• Conduct inspections or facility rounds.

• Perform emergency response actions.

• Justify permanent staffing reductions.

All remote access activities shall comply with applicable VA cybersecurity policies, VA Handbook 6500 requirements, and applicable NIST guidance.

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7 Specific Tasks and Deliverables The Contractor shall provide the following recurring reports and logs as part of contract deliverables:

• Quarterly Competency Verification Report.

• Monthly Staffing Compliance Log.

• Daily Remote Monitoring Logs (for any day on which remote monitoring is utilized).

All reports, schedules, notifications, and correspondence shall be submitted in current, Government-compatible versions of Microsoft Office or Adobe Portable Document Format (PDF).

Preventive Maintenance (PM) schedules shall be submitted to the COR annually, prior to the beginning of each period of performance, for review and acceptance. PM schedules shall be provided in an electronic format acceptable to the Government and shall identify, at a minimum, each asset, PM task, frequency, and estimated labor hours.

A. General Maintenance (Representative Tasks)

The following maintenance and repair services shall be performed under this contract. The lists below are illustrative of the expected scope and are not exhaustive.

1. Carpentry Includes miscellaneous finish carpentry tasks such as interior and exterior doors, trims, jambs, sills, locks, closers; furnishings and cabinets (hinges, pulls, cam locks, ledges, supports); base trims and casings; drop ceiling tile repair and replacement; raised floor panel modifications; mounting and placement of video monitoring equipment and brackets; installation of fixed and semi-permanent furnishings and interior fixtures; repair and maintenance of aluminum awning entrances and supports; repair of card reader pedestals, guard shack components, access doors, and pedestrian access gates.

Miscellaneous locksmith services related to keys and cores are included.

2. Painting Includes light and medium drywall patch and repair, minor drywall installation, paint touch-up and color matching. Work may include ceiling tile touch-up or replacement where practical, interior repainting of limited areas, and exterior touch-up and area painting of vinyl stucco finishes and concrete tilt-wall panels. Work includes caulking/sealing of joints, jambs, sills, and similar locations, using materials consistent with base building specifications. Wood finishes shall match existing finishes.

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3. Commercial Domestic Plumbing Includes maintenance of water heaters, sinks, toilets, urinals, water fountains and bottle fillers, faucets, flush and faucet sensors, showers and controls, circulator pumps, mixing valves, traps, drains, couplings, shutoff valves, hose bibs, hydrants, seals, gaskets, and caulked joints associated with fixtures and trims. Services shall include an emergency response capability consistent with typical commercial plumbing needs.

4. Vehicle Gate Entry and Exit Systems Includes a scheduled PM program and corrective repairs for vehicle gate controllers, ground loops, gate leaves, mag-locks, tensioners, sensors, and related components.

5. Loading Dock Platforms and Levelers Includes PM and repair of two (2) loading dock leveler systems, including controls, sensors, hydraulics, safety devices, lubrication, adjustments, and general care per manufacturer instructions and industry best practices.

6. Wheelchair Lift Includes PM and corrective maintenance in accordance with manufacturer recommendations and all applicable West Virginia inspection and certification requirements.

7. Overhead Doors Includes PM and corrective maintenance for two automatic and one manual overhead door.

Work includes inspection, adjustment, lubrication, cleaning, and repair per manufacturer recommendations and industry best practices.

8. General Concrete Maintenance and Repairs Includes repair of concrete steps, pads, curbs, bollard bases, walkways, footings, and similar components as they deteriorate due to wear, settlement, or weather. Core drilling is included when required and directed by the COR.

9. Roof-Mounted Safety Barriers and Roof Hatch Barriers Includes annual inspection and maintenance of roof safety lines, posts, signage, connections, railings, portable harness anchors, gates, and roof protection pads. Work includes testing, painting, lubrication, parts replacement, and reporting for annual safety compliance. OSHA-compliant access methods, equipment, and a documented roof safety program are required.

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10. GAF-TPO Membrane Roof Maintenance Requires use of GAF-certified roof mechanics to inspect and maintain warranted GAF TPO roof systems. Certifications shall be documented. Includes twice-yearly PM plus reactive leak and damage response. Warranty coordination with GAF, leak reporting, and segregation of warranted versus non-warranted repairs are required. Work includes repair of membrane, walk pads, penetrations, flashing, drains, scuppers, and other associated roof components.

11. Fixed Glass Windows and Glazing Systems Includes maintenance and repair of storefront and other fixed exterior and interior glazing systems and supports. Work includes replacement of damaged glass (single or insulated), repair or replacement of hollow metal and aluminum frames, glazing stops, beads, spacers, connectors, and related components, with at least annual inspection. A workplace safety program specific to glazing work is required.

12. Stanley Commercial Entry and Passage Door Systems Includes semi-annual PM and reactive maintenance for Stanley-operated entry and passage doors (two double exterior airlock units and five interior doors). Work includes inspection, adjustments, repairs, lubrication, operational testing, and sensor checks.

13. Electrical (Building General) Includes low-voltage distribution from branch panels through outlets, switches, and local controls; lamp and ballast replacement; fixture and lens replacement and cleaning; device replacement; and GFCI testing. The electrical contractor shall be qualified to work on equipment, motors, and controls up to 480V/3-phase/600A/600V and experienced with data floor branch circuits, PMMs, and raised floor environments. Adherence to NEMA codes, lockout/tagout (LOTO), and appropriate safe-work practices is mandatory.

B. HVAC Maintenance

The Contractor shall inspect and maintain, at a minimum, Blower Coil Units (BCUs), chillers, dry coolers, electric heaters, exhaust fans, glycol feed pumps, rooftop units (RTUs), split systems, steam generators/humidifiers, and Variable Air Volume (VAV) boxes, in accordance with manufacturer instructions and without disrupting CRRC operations.

C. Generator Maintenance

For purposes of this section, fuel system components integral to generator operation (including day tanks, local fuel piping between the day tanks and generators, fuel filters, and associated

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controls) are considered part of the generator system. Bulk fuel storage tanks, main fuel distribution piping, fuel treatment systems, and secondary containment are covered under Section K – Fuel System Service.

1. PM Service: Submit a formal preventive maintenance (PM) schedule to the COR and Building Engineer. Provide three minor visits and one major service visit annually for each of the three MTU2250RXC6DT2 (2250 kW) generators and the 100RJC6DT3 (100 kW) life safety generator.

Each visit shall follow industry standard checklists for inspection, testing, adjustment, and calibration to maintain performance, response time, and power quality.

2. Spare Parts: Develop and submit for COR approval a list of critical emergency spare parts for the MTU and John Deere generators. The Government will procure and store approved spare parts onsite for use by emergency service personnel.

Maintenance and repairs for generators and integral fuel system components (including day tanks, local fuel piping between day tanks and generators, fuel lines, controllers, and fuel conditioning systems) shall be in accordance with manufacturer guidelines and NFPA 110, ANSI/NETA MTS- 2023, and other applicable NFPA, IEEE, and NEMA standards. Activities involving energized electrical systems, switching operations, paralleling operations, or medium-voltage systems shall utilize a minimum of two qualified personnel.

Electrical Power Distribution, CRAH, SCADA, BMS, Fire Suppression, UPS, and Fuel System Services

The Contractor shall provide all supervision, management, labor, materials, supplies, tools, test equipment, and incidentals necessary to perform a complete preventive maintenance and corrective repair program for all covered systems, without disrupting CRRC operations. All work shall follow current manufacturer instructions, applicable codes and standards, and industry-recognized best practices.

D. Switchgear and Electrical Power Distribution

The Contractor shall perform comprehensive inspection, testing, and preventive maintenance for switchgear, switchboards, distribution panels, protective devices, and associated equipment at intervals recommended by the manufacturer and at least in accordance with ANSI/NETA MTS-2023 (or current adopted edition). Activities shall include visual and mechanical inspection, functional exercising, electrical testing, thermographic scanning, and documentation of test results and corrective actions. Infrared (IR) surveys shall be performed while equipment is energized to detect

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loose, corroded, or overloaded connections; identified deficiencies shall be corrected and re-tested, with color IR images included in the final report to the COR.

E. Computer Room Air Handlers (CRAH)

The Contractor shall inspect, test, and maintain all CRAH units in accordance with manufacturer recommendations and data center best practices, ensuring redundancy and environmental stability in critical spaces. All work shall be scheduled and coordinated to avoid unplanned loss of cooling capacity and shall include filter changes, coil cleaning, checks of fans, belts, condensate management, controls, and alarms.

F. Supervisory Control and Data Acquisition (SCADA)

The Contractor shall perform scheduled inspections (minimum four per year) and preventive maintenance on the SCADA system, including servers, workstations, network components, input/output modules, and field interfaces. Preventive maintenance shall be performed in accordance with manufacturer documentation and shall verify proper alarming, trending, data integrity, and system redundancy. Contractor personnel shall be knowledgeable and experienced with the currently installed release of the site SCADA platform (e.g., EcoStruxure) and associated components.

G. Building Management System (BMS)

The Contractor shall perform a minimum of four BMS preventive maintenance inspections per year, including controller health checks, point-to-point verification, alarm functionality, sequence of operation review, and backup/restore validation. Work shall be coordinated so as not to disrupt normal CRRC operations. Contractor personnel shall be knowledgeable and experienced with TAC/Andover controllers and EcoStruxure software or equivalent Government-approved successor platforms installed at the facility.

H. Clean Agent Fire Suppression System

The Contractor shall maintain the clean agent fire suppression system in accordance with NFPA 72, NFPA 2001, and manufacturer requirements, including inspections, functional testing, verification of agent quantity and pressure, enclosure integrity inspections, and required documentation. A Fike-certified (or OEM-certified) service provider shall perform system testing, maintenance, and upgrades. All work shall be coordinated to avoid impairing fire protection in critical spaces; any impairment shall be reported and managed in accordance with applicable NFPA and VA requirements.

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I. Generator and Paralleling Switchgear

The Contractor shall inspect, test, and maintain generator switchgear, paralleling gear, and automatic transfer switches (ATS) in accordance with manufacturer guidelines, NFPA standards, and ANSI/NETA MTS-2023 (or current adopted edition). Work shall include functional testing of automatic and manual transfer operations, protective relays, communication links, control logic, and synchronization features. The Contractor shall provide up to four (4) hours of annual onsite training for up to five CRRC personnel covering sequence of operations, manual transfer procedures, and routine checks and inspections.

Only manufacturer-approved replacement parts shall be used. Reconditioned or refurbished parts shall not be installed without prior written approval from the COR. Removed parts shall be turned over to the COR unless required for warranty/core return, in which case disposition shall be coordinated on a case-by-case basis.

J. Uninterruptible Power Systems (UPS) and Battery Monitoring

The Contractor shall provide a complete preventive maintenance and repair program for all UPS units and Power Management Modules (PMMs), including internal inspections, functional testing, calibration, manufacturer-recommended firmware review assistance, alarm verification, and load transfer tests, in accordance with manufacturer specifications. Contractor personnel shall be knowledgeable and experienced with the installed UPS platform (e.g., MGE Galaxy 8000, MGE Galaxy 5000, PMMs) and shall possess qualifications, training, tools, software access, and manufacturer authorization necessary to interface with the equipment for history review, alarm analysis, manufacturer-recommended firmware review assistance, configuration review, and diagnostic activities.

The Contractor shall also support UPS battery monitoring systems, including configuration, data review, and reporting of battery health, impedance, temperature, current, voltage, and system trends. The Contractor shall maintain all required software licensing and training to support the monitoring system and shall provide periodic reports and recommendations to the COR.

K. Fuel System Service

For purposes of this section, bulk and distribution fuel system components are distinct from generator-integral components described in Section C. This section covers fuel oil storage tanks, day tanks not integral to a single generator, transfer pumps, main fuel piping, controls, sensors, secondary containment, monitoring systems, and fuel treatment systems.

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The Contractor shall inspect, test, and maintain these fuel system components in accordance with NFPA 30/30A, NFPA 110 (EPSS), the International Fire Code Section 604 (current adopted edition), and manufacturer recommendations. Preventive maintenance shall be scheduled so that no more than one redundant system is out of service at any given time. Personnel performing fuel system work shall hold applicable licenses and have a minimum of three (3) years of recent experience on comparable systems.

L. Other Direct Costs

Other Direct Costs (ODCs) include parts, materials, and supplies that must be procured to return systems and equipment to fully operational status under this contract. The ODC funding identified in the applicable contract line item(s) is based on historical unscheduled service needs and may not be exceeded without prior written approval from the Contracting Officer. The Contractor shall obtain COR concurrence before purchasing any single ODC item above the threshold established in the contract and shall provide itemized documentation with each ODC reimbursement request.

ODC expenditures shall be limited to materials, parts, equipment, specialty services, and non-recurring support activities necessary to restore or sustain covered systems and shall not include normal Contractor overhead, administrative expenses, standard hand tools, or routine consumable supplies included within fixed-price services.

Task PWS Reference Paragraph Deliverable

General Maintenance 7.A.1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13

Weekly Reports PM Schedule

HVAC Maintenance 7.B Weekly Reports PM Schedule

Generator Maintenance 7.C.1,2 Monthly Report PM Schedule

Switchgear Preventive Maintenance 7.D Annual Report PM Schedule

CRAH PM 7.E Monthly Report PM Schedule

SCADA 7.F Monthly Report PM Schedule

BMS PM 7.G Monthly Report PM Schedule

Clean Agent 7.H Quarterly Report PM Schedule

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Generator and Paralleling Switchgear

7.I Weekly Reports PM Schedule

UPS Battery and Monitoring 7.J Weekly Reports PM Schedule

Fuel System Service 7.K Monthly Containment Quarterly Report PM Schedule

Other Direct Costs 7.L Monthly

8 Work Classification and Service Request Response Time A. Emergencies - Emergency service calls will be classified as such at the discretion of the

Contractor PM, the COR, or the approved designee. Emergency service requests are applicable where the work consists of correcting failures that constitute an immediate danger to personnel or property, threaten the secure mission of the CRRC, or disrupt critical facility operations, including, but not limited to, environmental spills and issues, broken water pipes, electrical power outages, electrical problems that may cause fire or shock, gas or oil leaks, major air conditioning or heating problems, etc., or any work considered by the PM, COR, or designee, to be of an emergency nature.

The Contractor shall respond to emergency service requests immediately, within the shortest possible time consistent with available resources, not to exceed four (4) hours.

The contractor shall maintain sufficient staffing, escalation procedures, operational monitoring capability, and technical coordination necessary to initiate immediate operational response actions while emergency response personnel are mobilizing.

The Contractor shall provide a written account of any emergency callback, to include costs incurred and plan for permanent correction of the problem, to the COR, or designee, the morning of the next working day.

B. Urgent - Urgent service calls will also be classified at the discretion of the Contractor PM, the COR, or the approved designee. Urgent calls consist of providing services or correcting failures that do not pose an immediate threat to personnel, property or missions but will soon, if not corrected, pose an immediate threat to the CRRC personnel and/or systems.

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Examples of these types of service requests include, but are not limited to, inoperative electrical circuits, inoperative lighting above a work station, flush valve stuck open, any malfunctions to equipment that affect the operations of sensitive building occupants, or any work considered to be of an urgent nature. The Contractor shall respond to urgent service requests within the shortest possible time consistent with available resources, not to exceed twenty-four (24) hours, unless the priority is elevated.

C. Routine – Routine service will be classified as such when neither Emergency nor Urgent applies. The Contractor shall respond promptly to routine, scheduled and unscheduled, work requests and provide, within two (2) days, a solution and anticipated timeframe to remediate or repair. Unscheduled maintenance is defined as unanticipated repairs or tasks that must be performed in order to return the facility to full operational status.

9 Access A. The CRRC is a secure federal site. Access to certain secure areas, within the building, will require reviewing and acknowledging the Rules of Behavior policy. Current federally acceptable means of identification for access is required for all personnel on all visits.

Access to data, equipment lists, equipment specifications, floor plans, and one-line diagrams will be provided by CRRC COR or designee. Use of photographic, recording or data capture equipment, laptops or tablet computing devices is only permitted with permission of the COR and the building Information Systems Security Officer.

10 Vehicle and Equipment Access

A. The CRRC compound is a Tier 3 restricted access site. Access by Contractor’s vehicles for service must be noted in Contractor’s request for scheduled access. All parties arriving are subject to Security Screening, will need to show identification, allow inspection of vehicles, equipment, bags, boxes, containers and any other articles brought on site. If Contractor needs to store materials, trailers, or equipment on site for their work, permission must be sought beforehand.

11 Supplies and Materials

A. Supplies and materials will be provided by the Contractor. Owner maintains a database of all specified materials, components and parts comprising the building package. The

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Contractor is required to provide repair and/or replacement parts equal to or better than the components in place. Inquiries, request for substitution or replacement of component parts will be made to the contract COR, or designee. COR may request material submittals prior to installation. Contractor will use their best judgment when using substitute material so as not to delay needed work, especially when there is a time-sensitivity.

12 Notification A. The Contractor will notify the COR/Facility Engineer, or designee, of pending PM and non-program (not PM) maintenance or repair needs. FTE Members of the CRRC Facilities and Engineering Support staff may also make notification of needed service. Notification will be via the method agreed upon by the contractor and the COR/ designee. Service tickets will be printed, and unit diagrams, manufacturer’s recommendations and other supporting documentation will be attached as needed.